Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to *************************** July 5, 2024 show in ****** ME but need to resell the tickets due to a family emergency. But I have no tickets to resell because the tickets have not been transferred to me. These are TicketMaster/LiveNation tickets and should have been transferred to my LiveNation digital wallet upon completion of the purchase last fall. I went back and forth with this company at that time. But they really are just a platform that is seemingly extremely terrible at verifying whether sellers actually have the tickets. Because anyone who's bought/sold tickets before with AXS or LiveNation knows how tickets are managed in those apps' digital wallets. To make matters worse, when contacted the RateMySeats team advised me to simply resell the tickets (that I don't have) and then electronically transfer them to the new party. But that potentially doubles my loss since (let me repeat) I. Do. Not. Have. The. Tickets. Nor do I have confidence that I will get the tickets.

  

  Business Response

  Date: 07/01/2024

  Hi **********,

  Thank you for your message. If you need to resell your tickets, it is still possible to do so even though these have not been electronically transferred to you yet. 

  Tickets can be listed on multiple platforms online, and specific instructions on how to do so with that platform can be found directly on their site.

  Warm regards,

  The RateYourSeats.com Team

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets from Rateyourseats.com in November 2023 for a *************************** concert that was scheduled on Thursday, May 30, 2024, at ********************* in ***. I paid $445 for two tickets. Approx one week prior to the concert, I received an email notifying me that the concert was rescheduled to Tuesday, May 28, 2024. The venue indicated that all tickets would be refunded at the original point of sale. I cannot attend the rescheduled concert date for a myriad of reasons, including travel issues, work, and childcare. This, I reached out to Rateyourseats.com to request a refund. Upon speaking to ***** at Rateyourseats.com, I was informed of their policy that all tickets are final sale and no refund would be issued. Her only suggestion was to take it upon myself to resell the tickets (including telling me to ****** how to do it), which would result in hundreds of dollars in losses (as the tickets are now selling for way less than I purchased them for). Now, not only can I not attend a concert I paid for months ago, but I stand to lose hundreds of dollars through no fault of my own. ***** refused to refund my money and refused to escalate my complaint any further. Apparently, stealing customers money is Rateyourseats policy. Their practices are undoubtedly unconscionable and unfair to consumers, who have no bargaining power or ability to recover.

  

  Business Response

  Date: 05/21/2024

  Hi *****,

  Thank you for taking the time to make us aware of this situation. We're sorry to hear the concert was rescheduled so close to the original date. We certainly understand how that can cause frustration.

  We'd also like to take this time to apologize that your experience with one of our customer service representatives did not meet all of your needs during your conversation.

  Since the event has been rescheduled and not fully cancelled, your tickets are still valid for the new date.

  Unfortunately, we are not able to find any evidence that all tickets for this event will be refunded at the point of sale, however, if there is additional documentation that can be submitted that supports this, we would be more than happy to elevate your concerns.

  Finally, if you would like additional support from our service team regarding re-selling your tickets if you cannot attend the new date, we can certainly have a team member reach out directly to assist.

  Warm regards,

  The RateYourseats.com Team

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21742126
  
  I am rejecting this response because:
  
  You are choosing to accept $445 of my money in exchange for an agreement that you can no longer uphold. I cannot attend the 5/28/24 concert date, never said that I could, and would not have made the purchase on that basis. I cannot resell the tickets without significant administrative burden and financial loss. Your employee suggested that I resell the tickets. That is not my job. I am not a ticket seller. YOU are a ticket seller. You are also a corporate power, invoking arbitrary policies against an individual consumer that has no bargaining power. You do business in the State of *********** and are therefore subject to their laws. Your blanket policy of denying refunds to buyers who would otherwise be able to obtain a refund from other vendors, including the venue itself, is unconscionable and deceptive. It is a violation of the Connecticut Unfair Trade Practices Act (*****). I will not let this go.

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/23/2024

  Hi *****,

  Thank you for your message. Because your tickets will be valid for the rescheduled date, we are unable to offer a refund as an option. Please keep in mind that we are only able to offer compensation if an event is officially cancelled. 

  Additionally, before completing the checkout process on our site, all customers must click a box that agrees to our sales terms and conditions that states all sales are final.
  
  If youre unable to attend the new date, independent resale is always an option to recoup the cost of tickets! Many of our fans have success selling their tickets through social media, but you also have the option to locate a resale site by simply searching the internet using terms like Sell my tickets. Your chosen site will have more details on any seller fees or guidelines. If you would like one of our team members to reach out directly to assist with re-selling, we would more than happy to have them contact you.

  Warm regards,

  The RateYourSeats.com Team

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21742126
  
  I am rejecting this response because:
  
  Your business model is unconscionable.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23, 2024, I placed an order for 4 concert tickets to see the ***** Brothers in **************. The order said the tickets would be delivered digitally to my cell phone. I have not received those tickets. I paid $1391.94 for 4 tickets. I have contacted the company 2 times by email and once by telephone with no response from them. I have no tickets to show for the money that I have paid. I need to get the tickets immediately or they can refund my money.

  

  Business Response

  Date: 05/10/2024

  Hi ****,

  Thank you for your message. Our records show the expected delivery date for your order is 8/22/24. The venue may have placed a hold on inventory being released for this show which is why this date is close to the event date, however, many fans receive their tickets from the seller before their delivery date.

  If you would like to speak to one of our service team members about your order status, please give them a call directly at **************.

  Warm regards

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets on 1/12/24 for a Foo Fighters Concert in ****** ** on May 1st. The vendor has not sent the tickets as of 10:28 AM on 4/30 and I was told by email that I would have them before 4/30. They don't answer emails. Phone doesn't work and online chat doesn't work.

  

  Business Response

  Date: 04/30/2024

  Hi *****,

  Thanks for taking the tie to contact us. We're sorry to hear your tickets have not been delivered yet. We see the delivery date on your order is 4-30-24. If your tickets are not delivered by the end of the day, please contact our service team directly via phone at ************** so they can help you locate your tickets.

  Warm regards

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21645547
  
  I am rejecting this response because the delivery was supposed to be by 4/30 which means before 4/30. The tickets were never successfully delivered to me. I didnt use them. My money needs to be refunded.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/02/2024

  Hi *****,

  Thank you for your message. We're sorry to hear you had trouble accessing your tickets once they were delivered.

  The expected delivery date associated with this order was 4-30-24. This means the seller must deliver tickets on or before that date.

  Our service team's records show tickets were delivered on the expected delivery date of 4-30-24 at 4:45pm CST. Shortly after, tickets were re-delivered per customer request, with instructions on how to access them, at 5:46pm CST.

  Unfortunately, since there is proof of delivery on the expected delivery date, we cannot offer a full refund at this time.

  Warm regards,

• Initial Complaint

  Date:01/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please refer to 3 seating charts of ********************* located in **********, **. Note: The differences of the seating chart from Rate Your Seats website where I purchased the tickets is NOT correct. It appears to be a mirror image of the actual seating chart of the ********************* seating chart as well as Ticketmasters website who issues the tickets. Therefore, the purchased tickets through Rate Your Seats website are seated in the complete opposite position of the stage. (Floor seats Top Left vs Floor Bottom Right from stage). ROW 3 VS Row 7 Due to the huge difference in seats assigned from what I purchased I am requesting a complete refund to be credited back to the original form of purchase. Stop payment through **** and Rate my tickets was denied due to a non refund policy. Tickets are not in location advertised on website and are in a complete opposite location than advertised. Received top left vs bottom right floor seat of arena. SEAT CHART ON WEBSITE ARE NOT ACCURATE. Still hoping for a complete refund. I feel betrayed and misled.

  

  Business Response

  Date: 01/29/2024

  Hi ****,

  Thanks for taking the time to make us aware of this.

  After reviewing the seating chart images provided of our map and Ticketmaster's map, we're having some trouble finding any inaccuracies that have been mentioned.

  The floor sections mentioned in your original message (3 and 7) are in the same location on our map as they are on Ticketmaster's. The difference in positioning is just due to a different orientation of the map's presentation.

  For example, floor section 3 is still located in front of lower bowl sections ******* and floor section 7 is still located in front of lower bowl sections *******. In both of these floor sections, row 1 is still closest to the stage.

  We are certainly not trying to mislead any fans on our site, so if there are still concerns about the location of your seats, we'd be happy to try and clarify further if needed.

  Warm regards

• Initial Complaint

  Date:01/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18, ****, I went to the Business sight at www.rateyourseats.com to purchase tickets for the ******* Rodeo ************* Concert on March 01, ****. While on the sight I chose 3 seats in a section 340 ********** ticket was ****** per ticket with fees and taxes the total price was $589.00. There after I was taken to paypal which was my payment source. When Paypal rerouted me to the sight for the Transaction I was charges $710.81 with no explanation of additional charges and I did not consent to them, no would I have approved the transaction for the price. Why would I agree to ****** in additional fees for tickets that were already above what they were worth at 85.00/ticket. This was a bait and switch practice that advertised once price and charged me another. The receipt sent to me contains no explanation of charges and the contact me button did not work.Emails and phone calls went unanswered. I finally used the chat feature to speak to an **** who said they were a specialist with the company and offered me no resolution and would not allow me to speak to a manager (Chat with a manager). I was not allowed to get a copy of the transcript of the conversation nor was I provided an itemized receipt for the charges that they switched with. Unscrupulous activities and a violation of consumer protection laws.

  

  Business Response

  Date: 01/19/2024

  Hi ******,

  Thank you for taking the time to make us aware of this situation.

  A breakdown of the final price is displayed on the checkout page once a delivery method is selected. For this order, the itemized breakdown is the following:

  $531.00 sub-total 
  $7.50 delivery fee
  $54.17 sales tax
  $118.14 service charge

  It may be possible that the PayPal checkout method was selected prior to choosing a delivery method, which is why an itemized breakdown did not appear beforehand.

  At your earliest convenience, could you provide documentation that shows the $589.00 total so we can take a closer look at this for you?

  Warm regards

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased concert tickets through this company on 12/14/23. After realizing this company was price gouging, I told them I wanted to cancel my tickets and get a full refund, to which they replied they could not. I went to claim my tickets with the link they provided to resell them and the link said that the tickets were already claimed by another email address. I need a refund from this scam of a company immediately!

  

  Business Response

  Date: 01/03/2024

  Hi *****,

  Thanks for taking the time to make us aware of the situation. As a secondary ticket marketplace, the prices on our site are site by individual sellers and may exceed face value, depending on many external factors such as event type and demand for tickets.

  Our service team was informed of a chargeback being activated for your order on 12/31 and a refund from this was processed on 1/1.

  Warm regards

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21080383
  
  I am rejecting this response because:
  I was told that I would receive a FULL cash refund for my order of $500.70.  Today I received only an email that a refund of $249.00 was issued.   I have not received anything as of yet.   Your company directly stated to me in a email that you resold my tickets without my knowledge and kept my money. I was promised a full refund, not partial.  I will not accept any response other than my FULL refund amount that is owed back to me.  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/05/2024

  Hi *****,

  Thank you for your message.

  Refunds may take a few business days to process, which is why it may not have gone though your banking institution yet.

  Additionally, when a fraud chargeback is launched, our team immediately takes back the tickets and lists them on the customer's behalf since when a customer launches this, it would be due to not having made the purchase. This policy has been detailed in previous communications with our customer service agents and would be the reason why the amount received in the refund shows $249.00 and not the full amount of the order.

  Warm regards

   

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21080383
  
  I am rejecting this response because:

  Since I paid via PayPal, and it went through my bank account, when I initiated the chargeback, it went through PayPal which only made PayPal give me a negative balance for the $500.70.  So PayPal needs refunded the money you took from me without having any tickets.  You did not have authorization to resell those tickets that your company kept pressuring me to accept. Which I did not.  When I finally did accept them, they were already resold.  I was NOT notified that they had been resold.   I am demanding my full amount of the $500.70 to my PayPal account since I am out my money AND tickets.   Like I said before, I will NOT accept any response other than my FULL REFUND of $500.70! 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rate your seats.com sold me 2 tickets in a zone and said they would place ** in a comparable area based on cost/availability in Nov. 2023. Got our tickets emailed to us today and they are row X in section 128 (Rolling Stones, April 28, ****) we could buy 4 tickets for the price of those tickets!! Order #******** cost us over $2000 so we thought we would be getting premium seats. I have attached 3 photos taken today of seats available far closer and less expensive than the seats we were sent. Wed like a refund so we can purchase from another vendor. What a rip off.

  

  Business Response

  Date: 12/07/2023

  Hi ******,

  Thanks for taking the time to make us aware of this situation. 

  We strive to make the ticket buying process as seamless as possible, which is why we try to include all relevant seating information with an order, as well as any additional notes that *** be important for buyers. Since this order was a zone ticket, the following note was included:

  Please note that you will need to use an iOS or ******* mobile device to gain entry to your event. Zone Seating: this listing describes tickets that the seller does not own, but is offering to procure for you. Like all tickets sold on a marketplace, zone tickets *** be higher or lower than the price first offered by the venue. After you place your order and your order is confirmed, we guarantee that your tickets will be within the zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Orders exceeding four tickets *** be split up into different rows within the requested zone or section. Specific seats are not assigned until delivery.

  After reviewing your order, the tickets that were received are within the zone, section, and rows described in the listing.

  Since we are a secondary ticket marketplace, prices on our site are set by individual sellers and *** exceed face value or fluctuate based on factors such as timing, demand, and many others.

  If you are dissatisfied with the tickets that you received, we would be more than happy to have our service team contact you with information on how to re-sell your tickets.

  Best regards

  The RateYourSeats.com Team

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20968559
  
  I am rejecting this response because:
  Other seats closer to the entertainer in the same section are available through their website as well as other websites at a MUCH lower price than what we paid. We would like, based on what we paid, COMPARABLE seats, not ones worth half as much - even in the same section that are WORTH the $$$ we paid. There is NO WAY we would be able to sell these tickets for what we paid. I dont need help reselling them, I need BETTER TICKETS, worth the $$$ we paid - same section but lower (row X, REALLY???), OR another lower seated section WORTH the $$$!!
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/07/2023

  Hi ******,
  
  We certainly understand the frustration of finding cheaper tickets to the event after tickets have already been purchased.
  
  As previously mentioned, since we are a secondary marketplace, individual sellers set prices for their tickets which may fluctuate, especially for an in-demand show like The Rolling Stones.
  
  Unfortunately, since the tickets you received were within the section and rows of the zone listing, we are not able to send out new tickets for your order. 
  
  We are still more than happy to assist you in selling these so you can purchase new tickets in a more desirable area for this show if you would like to do so.

  Warm regards,

  The RateYourSeats.com Team

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20968559
  
  I am rejecting this response because: as I indicated reselling the over priced tickets wont help because no one would pay the price since there are plenty of tickets in the same section priced at half the cost and closer to the performer! I just want my money returned.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1, I purchased club seating tickets from this site. With their zone seating policy, they claim that a comparable section, row, seat is promised. In the transaction, I was told our seats would be in a club section and the section was listed in my email receipt. I paid $632 for these club tickets. 2 days before the game on Nov 10, the ticket transfer came through as visitors section tickets, not club. When I called, the customer service rep said because of the zone seating this visitors section was deemed comparable. I tried to explain with the club section I paid for, I had access to the indoor club and better seats. She tried twice to ask her team and provided me with nothing. I was told by the customer service rep that I could try to resell them on another site but would receive no refund. I never used the tickets and had no luck reselling. Another customer posted a similar complaint regarding club seating (see other complaints) and was refunded 50%. I doubt I will see a *****. I warn all potential fans, do not order from this site. I encourage Rateyourseats to update their zones in all venues (doubt they will because I am sure, they make a lot of money by fraudulently offering these zones); or I recommend they make their zone seating explanation clear. Comparable to them means you pay hundreds for absolute junk seats.

  

  Business Response

  Date: 11/13/2023

  Hello,

  Thank you for your message and for making us aware of this situation. We're sorry to hear that the tickets you received were not comparable to the tickets you originally purchased. At your earliest convenience, can you send over your RateYourSeats.com order number so we can take a closer look at this for you?

  Warm regards

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20860816
  
  I am rejecting this response because: not sure of another way to send over the order number so I am replying here: 51331515
  
  Sincerely,
  
  **************

  

  Business Response

  Date: 11/14/2023

  Hello,

  Thank you for providing your order number.

  After reviewing your order, we certainly understand how the tickets that were received were not comparable to the zone tickets purchased.

  Due to these not being comparable, your order will be refunded in full.

  Please note that the refund may take a few business days to process with your financial institution.

  We apologize that the tickets received were not what you expected, however, we are glad this was brought to our attention and we hope you find this resolution to be acceptable.

  Warm regards

  Customer Answer

  Date: 11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I appreciate their timely response and only hope they are able to update their system to better define the zone seating options. 
  Thank you.
  Sincerely,
  
  **************

• Initial Complaint

  Date:09/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my baseball tickets from RateYourSeats.com **************** said it would come right before the game. Well they never came via email as promised. They said they were sent 1.5 hours before the game via email in a pdf attachment. I checked with my email provider, they confirmed never sent! An investigation was promised, but was never contacted back. You ************* back if tickets aren't delivered. Well they weren't delivered! What a bad experience. Never again. I purchased tickets from Ballpark. Received my tickets instantly! My suggestion to is to do business like Ballpark & don't commit Fraud if you want to stay in business!

  

  Business Response

  Date: 09/08/2023

  Hi *****,

  We have spoken on multiple different platforms regarding this order, however, we're happy to provide an explanation here as well. 

  Our internal system shows date, time, file type, correct email address, and confirmed delivery status for your tickets. As requested, a screenshot of the delivery status from our internal system was shared with you directly.

  Per your request, we did open an investigation for your order. Our operations and service teams looked at inventory, data, and service contact records and, unfortunately, could not find any proof of failed delivery for your order. After our investigation concluded, we contacted you directly via email to share the results with you.

  Warm regards

   

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20571565
  
  I am rejecting this response because:

  Rateyourseats.com is known for not delivering tickets to clients. See their client negative complaints on the following sites:

  ********************************************************

  *********************************************************

  *************************************************************************************************************************************

  They promise delivery or your money back --> *****************************************************************************

  I never received the tickets that I ordered. They stated they will send 2 hours before start time, but never received! see screen display of my emails.

  I contacted Xfinity Tier 3 Exchange Server Admin. He confirmed didn't receive email from rateyourseats.com call Xfinity at ************ provide ticket # IH252572794 if you need to confirm. I spent 2 hours of my time on phone with them.

  The way they exchange tickets via email & attachment should be changed. They need to exchange via a email link to the tickets from a website like Ballpark app (mlb,com)  Also need to provide the tickets right after purchase. Just like Ballpark app. I had to purchase another set of tickets b/c Rateyourseats.com never sent me my tickets that I purchased! Their investigation was just that a email was delivered to my email ******************* I had them send the tickets a second time, never received. Their investigation wasn't t comprehensive, checking email server, proving me the email supposing sent to my email address. This 3rd party entertainment *************** should be shutdown based on my experience & other customers.

  Please reply or contact me **********.

  ***** Class

  

  Business Response

  Date: 09/12/2023

  Hi *****,

  Thank you for providing links to other external review sites.

  The vast majority of our users have had seamless transactions with us, however, in the rare and unfortunate instances when our investigation finds a user has had issues with delivery or validity of their tickets, we proudly stand behind our 100% Buyer Guarantee.

  In this case, our investigation confirmed proof of delivery to your confirmed email address, along with date, time, and file type.
  

  We apologize that the information we provided after our investigation concluded was not substantial enough. We are happy to share more of that here.

  Our data team found no inventory issues. Our service team found a refund request, followed by a ticket exchange request, on the day of purchase. Our operations team found service reviews left across multiple sites on 8/21 saying tickets were never received for the event, despite the event being on 8/25 and the seller notes stating tickets would be delivered on the day of the event.

  We hope this additional information helps shed some light on our investigation findings.

  Warm regards

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20571565
  
  I am rejecting this response because I never received of what I purchased. That's Fraud. When you usually buy tickets online, you receive them immediately. When I contacted RateYourSeats.com customer service, they promised delivery. Please send me the proof of delivery of tickets. I contacted Xfinity Email support team, they confirmed no tickets were sent to my email address. I have every email that was sent to ****************** to either in my inbox, spam, deleted folders. If I delete an email, it goes into "Recover Deleted items" up to 60 days. So I can recover a deleted email & display all emails from a certain date. There was a heated dispute with customer service because I did order tickets for Saturday's, but received confirmation that I ordered Friday's game. They couldn't remedy the situation by providing me tickets of what I ordered. i still should of received tickets to Fridays game so I could re-sell them. Customer Service resent the tickets to me while on the phone, I confirmed that I never received. Their verbal reply was we still can't provide you a refund!!!  This is how they got me back by not providing me tickets at all. This company shouldn't be in business. There's numerous complaints against this company. I wish I looked their ratings before purchasing. Now I'm out of *****. I ordered tickets from Ballpark app(mlb.com), had no issues. They provided my tickets right after the transaction. RateYourSeats.com needs to exchange their tickets, not through an email attaching the tickets. Anything could happen like Phishing, email size limit, Spam filtering. 
  
  Sincerely,
  
  *********** Class