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Business Profile

Telecommunications

Peerless Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 86 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am on the Do Not Call registry and I have asked multiple times to please stop contacting me and hanging up. This is harassment and should not be happening. There is nobody on the line and the is no response. The Peerless network is also spoofing phone numbers to come from different locations. *****************-568-8530, ************.

  • Initial Complaint

    Date:12/15/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has filtered other businesses through ************ trying to get me to take business loans. I am on a Do Not Call list and have advised to take me off the lists but they keep continuing with people being very rude. I have had to use my smart call blocker on my company phone which also ****** some of my brokers who i do business with. the last call from this number has come through today 12/15/23 @0914 EST.

    Business Response

    Date: 12/18/2023

    Dear ************. Thank you for contacting Peerless Network. Regarding telephone number ************, we have notified the carrier customer to whom the number is currently assigned. We have asked that they investigate, take appropriate action and inform us when action is taken. Please feel free to reach out to us directly at: ************************************* and we would be happy to investigate further. Thank you.

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving continuous scam calls by numbers provided by Peerless Network. I want my number added to a blacklist so that their customers cannot call me anymore.

    Business Response

    Date: 12/07/2023

    Dear ****************. Thank you for contacting Peerless Network. Would you be able to provide us with the telephone numbers displayed in your caller ID, i.e., the unwanted telephone calls, so that we can investigate this matter further? We will investigate the carrier customer to whom these calling numbers are assigned and contact them, asking them to take appropriate action. Thank you.

    Customer Answer

    Date: 12/09/2023

     
    Complaint: 20963413

    I am rejecting this response because:

     

    Peerless Network said:

    "We will investigate the carrier customer to whom these calling numbers
    are assigned and contact them, asking them to take appropriate action."

    Ask them to take appropriate action? That is not going to work, as they are criminals, running scams from overseas. My complaint is that Peerless Networks provides numbers to foreign countries in the first place. They are literally selling the necessary toolkit to Indian scammers, making it possible to steal from people here in the U.S. If they cancel one number, they'll just sell more to the same scammers. This issue will not be resolved as long as Peerless Networks makes it possible for scammers in other countries to harass me.
    Sincerely,

    *******************

    Business Response

    Date: 12/11/2023

    Dear ****************. Thank you for contacting Peerless Network. Please provide the numbers that are calling you so that we can determine the assigned carrier customer. We would be happy to investigate these concerns further with the numbers in question. Thank you.

    Customer Answer

    Date: 12/13/2023

    Complaint: 20963413

    I am rejecting this response because:

    Again, this is ignoring my complaint.
    The calls are scam calls from overseas. These calls would not be possible without Peerless Networks selling voip service to scammers. I have already reported them to the appropriate authorities, but this issue will not be resolved until Peerless Networks stops selling voip service to overseas parties.
    This is not just MY problem. The *** issued a cease and desist letter against them because of the same issue: ******************************************************************************************************************************

    Sincerely,

    *******************

  • Initial Complaint

    Date:11/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive at least 1-2 scam calls from Peerless numbers a day. After googling the numbers, they come up listed as belonging to this company. Below are the following numbers and corresponding links to the ownership. ************ (**********************************************)************ (**********************************************)************ (*********************************************/)

    Business Response

    Date: 12/05/2023

    Dear ************. Thank you for contacting Peerless Network. We have investigated the numbers you provided. Two (2) of the numbers - ************ and ************ - were ported out of Peerless's system in August of 2021 and are currently assigned to another carrier. However, the remaining number - ************ - is assigned to one of our carrier customers. We have notified them of your complaint, asked that they investigate, take appropriate action, and inform us when action is taken. Please let us know if you have any additional inquiries or concerns. Thank you.

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving calls from a phone number that's listed as a Peerless Network Provider.The number ************* calls even though I'm on the Do.Not Call Registry and I've notified the Carrier as well.

    Business Response

    Date: 11/15/2023

    Dear **************. Thank you for reaching out to Peerless Network. Regarding the number in question - ************- we reviewed our internal databases. This number is not currently assigned to Peerless Network. Using an external database, it appears the number belongs to another, larger carrier. Can you confirm that the number as displayed in caller ID indicates it belongs to Peerless and/or if you have another number in question? We would be happy to review additional numbers. We may also be reached at: ************************************************ Thank you.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started receiving all times of robocalls scams telemarketing I would tell them to take me off the list they call from different states different area codes then I was getting weird things were little things like a dollar and stuff was being taken out of my accounts and I keep in contact with my grandchildren on ******** and there's a thing called Golden Dragon I've uploaded the things for you where they're scamming people with cash app I filed everything with cash app also

    Business Response

    Date: 11/13/2023

    Dear **************. Thank you for contacting Peerless Network. We would like to investigate this matter further but require the incoming telephone number of the unwanted calls/texts. We reviewed your attachments but were not able to find an originating call number. Are you able to provide us with this or these number(s) so that we can investigate further? You may also contact us directly at: ************************************************ Thank you.

    Customer Answer

    Date: 11/13/2023

     
    Complaint: 20854961

    I am rejecting this response because:

    Sincerely,

    *************************

        I have sent you plenty of proof If this is the only solution you have is to ask for more and more and more you have everything you need you need to credit me back my money take me off your calling list quit harassing me I'm a veteran I'm also somebody who has a lot of health problems and you're causing me a lot of medical problems right now either put my money back or I will prosecute with an attorney

    Business Response

    Date: 11/13/2023

    Dear **************. We would like to investigate your concerns further. You have provided us with screenshots of conversations with a ******************* and ***********************, as well as screenshots of a Cash App payment to Leyenne J., and a text conversation with an entity called Fire Golden Dragon; but we were not able to see a caller (or originating) phoner number in these images. Does your text conversation have an incoming phone number or caller ID with a number that we can investigate? We are happy to assist and review further if you can provide a caller phone number(s). Thank you.

    Customer Answer

    Date: 11/14/2023

     
    Complaint: 20854961

    I am rejecting this response because: as you can clearly see I have shown plenty of proof and evidence that that company is responsible and I want them to take responsibility or I'm going to pursue this with an attorney
    Sincerely,

    *************************

    Business Response

    Date: 11/14/2023

    Dear **************. Thank you for reaching back out to us and providing originating telephone numbers. Of the four numbers, one of them *************) is assigned to one of our carrier customers. We have notified this customer, asked that they investigate the complaint, take appropriate action, and inform us when complete. The other three numbers ******************-895-7664, 325-244-6679) are not assigned to Peerless Network at this time but to other large carriers. Please let us know if you have any additional concerns. Thank you.

    Customer Answer

    Date: 11/14/2023

     
    Complaint: 20854961

    I am rejecting this response because:
    I'mI'm rejecting because you haven't taken care of the money that's been taken out of my account I have probably 40 other incoming calls from your number that are from your your service that I've already done a back check on and look up I just didn't send them all to you I didn't think you needed a hundred of them to see that you're in the wrong I want my money back or I'm going to an attorney immediately
    Sincerely,

    *************************

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contact harassing phone calls that when I look up, source back to this company. I get multiple calls a day of people saying one sentence and then hanging up. One person working there actually stated death threats against me when I requested to stop calling.

    Business Response

    Date: 11/08/2023

    Dear Sir or Madam. Thank you for reaching out to Peerless Network. We take these concerns seriously and would be happy to investigate the calls in questions. Are you able to provide the telephone number(s) that called you, which we can use to investigate the matter further? We may also be contacted directly at: ************************************************ Thank you.

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Peerless network customer scammers calling my phone pretending to be a legit buisness trying to scam me out of money *********************4, **********, **********, **********. Not sure who at the bbb in chi town decided that a fraud complaint wasn't valid.

    Business Response

    Date: 11/01/2023

    Dear ****************,

    Thank you for contacting Peerless Network. We have investigated the numbers in question and have reached out to the customer to whom the numbers are assigned. We informed them of the complaint, asked that they take appropriate action, and inform us when action is taken. Please reach out to Peerless Network directly for additional information or concerns. We are happy to investigate and review the complaint. We can be reached at: ************************************************ Thank you. 

    Customer Answer

    Date: 11/02/2023

    Typically companies don't reach back out outside of bbb. So you can let me know the outcome here thanks.

    Business Response

    Date: 11/07/2023

    Dear ****************. Thank you for replying. We reached out to the customer to whom the numbers are assigned and asked that he/she investigate. Their response was as follows: "It seems like someone in the ******* area filed a complaint, but none of our calls are unsolicited or automatic dials. Any call that initiates from our numbers is directly involved with Choice Home Warranty. From the report, it sounds like they might have been upset with us, and reported it to the BBB, who already decided it wasnt a valid complaint." Please let us know if you have any additional questions or concerns. Thank you.

    Customer Answer

    Date: 11/09/2023

    I hope that peerless follows through making sure that their customer stops the harrassing calls.

    Customer Answer

    Date: 02/02/2024

     
    Complaint: 20786019

    I am rejecting this response because: Here's the updated information. I filed a complaint a few days ago they claim its the old complaint. I filed again ******* told me to send the email for the MOST receone to be open. Peerless wireless is continuing to contact me. This a NEW complaint, it has nothing to do with the old one.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive multiple calls a day from this telemarketer. I have requested to not be called again and I am registered on the national do not call list but they continue to call. on 10/06 they called at 4:12, 4:13, and 7:13pm.

    Business Response

    Date: 10/10/2023

    Peerless Network has received the complaint. Can you please confirm the phone number(s) displayed in your caller ID related to the unwanted phone calls? We would be happy to investigate these number(s) further. Please reach out to us directly at: ************************************************ and we will respond. Thank you.

  • Initial Complaint

    Date:09/29/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************** this phone number calls me periodically asking for a person who I don't know via a recording and leaves threatening messages to come to my job or home. It's a landline from Peerless Network. I don't answer the call but it's always a women's voice on a loudspeaker barking orders of these threats! I'm a senior citizen and I am retired so I have no clue who this women is and they are disturbing my peace! i would appreciate anything you can do concerning this matter. I await your decision.

    Business Response

    Date: 09/30/2023

    Peerless is in receipt of this complaint.  Peerless is a telecommunications carrier, is not a telemarketer and did not make the calls subject to this complaint.  Peerless has contacted the carrier customer assigned the target telephone number and asked them to investigate and take appropriate action.  Any further correspondence about this complaint can be directed to Peerless Network via email at ***********************************************.   

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