Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17th, I received a New Louisville Slugger Supra -8 30 inch/22 ounce bat which I ordered from **************. It arrived new in box and was in original Louisville Slugger box. I noticed upon arrival that it was chipped at the top and I saw it said to contact *** instead of returning to the store so I did. They said that within 30 days of purchase it could be replaced without using the 1 time warranty replacement. She said if it doesn't impact performance of the bat I may just want to use it but with where the chip is at, I was uncomfortable keeping bat so I called back on June 23rd, 2025. The agent, ****, told me that I was correct and since it was purchased new I would just need to send it back for a replacement, just provide a picture of the damage, serial number of bat, and the proof of purchase. A day or two later I was sent a shipping label to return it, it was *** ground and I dropped it off the same day. It took 12 days for the bat to travel from ************** to ****** but it arrived. Once it arrived they said the damage was cosmetic and that I could either take the bat back as-is or I could get a voucher for $400 to use on their site, however they were out of stock of that model and it would be months before they have any more. I was also told that would consume my warranty and the new bat would be sold as-is. I find customer service was horrible and for spending this much on a bat that arrived damaged from factory, I would expect more than this. I was told I would be able to have bat replaced and I am guessing because they were on back order is why I was not given the option of what was originally proposed. ****** was the agent that was responding to me today and repeatedly did not answer the questions I was asking.

  Customer Answer

  Date: 07/09/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bat that was in stock beginning of April and I ordered it with second day air so we can get the back quickly being that it was in stock. I figured as soon as the business day hit, we would receive it, but three months has gone by and I have not seen the map. I paid extra money for second day air and its been second month in my opinion. I got an email about a month and a half ago stating itd be about another two weeks before my bat shipped and still havent had anything regarding my bat. I called customer service last week to be told that they would send me an email by end of day regarding the status of my batand I still have not heard a thing from that representative. Ive tried calling over multiple times to only be told that the office is closed the recording clearly states it closes at 3:30 PM Pacific standard time. Its currently 255 Pacific standard time and the office is closed? The customer service has been nothing but horrible and we are now out 200+ dollars and a bat that has not been seen or evenheard of since April 19th were working on three almost 4 months of not having this bat.

  Business Response

  Date: 06/16/2025

  Hello,

   

  Totally agree, delivery of the bat and subsequent customer service was poor at best and unacceptable. Our sincerest apologies for the hassle and inconvenience. Per the ***************** Supervisor, the bat should be shipped by the end of this week and a 50% discount code was provided for a future purchase on **************************, ************, ************* or **********. Once again, sorry for the terrible experience and poor service from our team. 

   

  Regards,

  Slugger Consumer Team

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A custom bat was ordered Nov 2024. Notification was received Feb 2025 that the bat was shipped - late from the dates originally provided (it was supposed to be a Christmas present). Pictures of the ordered bat are attached. Team colors are purple and orange. The bat received was purple and blue, with missing design details. I called Louisville Slugger and sent attached pictures showing the error, design and color differences (Case ********) and was told that this was their rendition of purple, but they did admit that they did miss the design transition. The purple on the top half of the bat is accurate, clearly the bottom half of the bat is not the same purple that was ordered. It is blue. We've had a few emails back and forth and they will not refund my money or remake the bat, even though they admitted the bat received was not the bat ordered. They are trying to give a 20% refund or a free item from Evo shield website, which is adult protective gear - which the coach doesn't need. I would just like a full refund so I can take my business elsewhere.

  Business Response

  Date: 02/11/2025

  Hello.

   

  Our apologies for the bat not being made to your specifications. More importantly, the service you received was poor at best. Last communication from our service team stated that the refund you requested was approved and is being processed. Sorry for the inadequate service along with the hassle and inconvenience.

   

  Regards,

   

  Slugger Consumer Team

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order for a $200 Louisville Slugger bat via ************************** on 11/27/24 for a Christmas gift. During the order process, the website kept freezing on and off. Our order hung up on a grey screen for some time, so we had to hit refresh. Once we refreshed, our order was immediately completed with a higher charge. $69.50 was added for expedited shipping - NOT approved by us!! We confirmed there was no shipping charge, before our credit card info was entered. We made several attempts immediately to stop the order; via phone and by submitting an online form. In the online form, we let them know we did not want the bat if we were going to be charged shipping. We tried to stop credit card payment, but the charge was already processed. We tried to stop shipment through ****, but no response. We could not get through to Louisville and did hear from anyone about our problem until 12/2 - 5 days later. We were told we selected the expedited shipping option and there was nothing they could do about it. Again, we did NOT select the expedited shipping option, but the *** insisted we did. When asked to speak to a manager, we were told we couldn't. The *** told us we could wait for an email. We did receive an email earlier in the day, in response to our 11/27 online incident form, stating there is nothing they could do. We were told the email was from a manager and we would get the same answer again. We are left to pay for a problem with Louisville's ordering system. We did everything we could to notify the company about this problem and stop the shipment from going out. We spent 5 days trying to correct this, with no ability to stop the order or speak to anyone at **************************. The bat came, 12/2, 5 days later. Not an expedited delivery that was paid for, but again, we did not want nor agree to! To add, we also had problems and were unable to obtain the military discount Louisville advertises. Minor compared to the shipping overcharge scam.

  Business Response

  Date: 12/18/2024

  Hello,

   

  Our apologies for the technical issues with our website. The consumer services supervisor will be reaching out via email to provide a 30% discount code for your trouble. Once again, sorry for the hassle and frustration this has caused.

   

  Regards,

   

  Louisville Slugger Consumer Team

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22628317
  
  I am rejecting this response because:
  A discount does not give me back the money I lost.  It requires me to make another purchase.  Even if I wanted to make another purchase with Louisville, I would not feel comfortable knowing their system is flawed.  I would be concerned that I may be incorrectly overcharged once again with no way to stop or fix the transaction.  

  Sincerely,
  
  ***** *********

  Business Response

  Date: 01/03/2025

  Hello,

   

  Our sincerest apologies for how this situation was handled. The chargeback you filed prevents use from providing any other refund. Besides the 30% discount code, there is nothing more we can due to resolve this issue. Once again, sorry for the hassle and inconvenience.

   

  Regards,

   

  ****** Consumer Team

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom Atlas baseball bat on 8/3/24 and at the time of order the website mentioned an expected delivery time frame of 3-4 weeks which was ample time for it to arrive before my son's birthday in early September. I have called and emailed multiple times and keep being told that they are "out of parts" for the bat and they need to ship them from oversees. We are now going on almost 7 weeks from the order date. We are now almost half way through the fall ball season am my son does not have a bat. I am not getting adequate updates from the Louisville Slugger and no expected time frames which is unacceptable. I am requesting this purchase be delivered as soon as possible.

  Business Response

  Date: 10/09/2024

  Hello,

   

  We'd like to sincerely apologize for the delayed response to this issue and the poor communication. Although the bat finally got delivered, we did not hit our 3-4 week custom bat delivery time frame for your son's birthday which we're truly sorry for. We strive to continuously improve based on the feedback we receive, and your insights are important to us. 

   

  Once again, our apologies for not handling this better and hope that you will continue to be a valued Louisville Slugger customer.

   

  Regards,

   

  Slugger Consumer Team

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order (SLGUSEN0525028) with Louisville Slugger on 6-24-24 for two customized baseball bats, and Ive only received one of them. Despite numerous attempts to contact the company via phone calls and several emails, they have been slow and/or not responded. I was given a tracking number by Louisville Slugger for the bat to be shipped by *** (1Z2F6Y900399454588), but *** has not received the package from Louisville Slugger.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a bat from Louisville.. which dented in less then 2 months of use.. we created a warranty claim and It has been a week since we sent the bat but have been unable to get a resolution.. these bats are very expensive.. if they still havent received the bat you are taking another week to review and another week to send 3 weeks with out my sons bat to be able to practice or play.. there should be a simpler/quicker way of getting this done. Additionally they are saying they dont have his bat at 32 inches -3 bbcor.. not in stock with no restocks.. but have also not offered a solution to that or options.

  Business Response

  Date: 06/26/2024

  Hello,
   
  Our apologies for slow turnaround to resolve the bat warranty claim. It does look like a warranty voucher was issued on 06/17. Regarding the stock availability issue. By this time of year, we will not continue to refill 2024 bat inventories due to 2025 bats being released later this fall. Once again, sorry for the hassle and hope you will continue to be a valued Slugger consumer.
   
  Regards,
   
  ****** ******** Services Team
   
  ***************************
   
  EComm Operations Specialist

• Initial Complaint

  Date:04/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a CUSTOM fastpitch softball bat from Louisville Slugger on March 29, 2024. The bat I ordered was a Louisville Slugger LXT -10, 32in/22oz bat. The bat I received contains false markings that do not accurately reflect the bat's correct size and weight. This may appear as a minor oversight but when dealing with sports organizations and sanctioning bodies for travel softball a misrepresentation like this can lead to negative repercussions against the user of sports equipment that is not accurately marked. I contacted Louisville Slugger and suggested it may be easier to just send me a correct bat k*** sticker instead of returning the entire bat for repair. I offered this as the most reasonable and expedient means of correcting the problem. The response I received was nothing less than I've come to expect from the ****** Sporting Goods family of brands as their customer service has really left me wondering lately how they stay in business. The customer service agent responded that they do not send out spare grips or parts and they're sorry for the inconvenience. Sorry? Yes, I'm sorry too but there's the matter of this $400 bat that your company failed to perform adequate QC before shipping. If this was a retail bat, there would be serious problems but I guess they're comfortable in their policy of "no returns" even if that means they gave the customer a product bearing their mistakes.

  Business Response

  Date: 06/27/2024

   

  Hello,

   

  Our apologies for the delayed response to your complaint. We hope youve received the replacement sticker size sticker as requested. This was a total failure on several levels to address your concerns for which we are truly sorry. Your constructive criticism is appreciated, and we will strive to be better. Hopefully the 40% discount code will provide a bit of relief to the frustration youve experienced.

   

  Regards,

   

   

  ****** Consumer Team

   

   

   

   

  ***************************

   

  EComm Operations Specialist

  

  ****** SPORTING GOODS CO.

  1 ********** PLAZA

  *******************************************************************

  *******, IL  60601

   

  

   

  This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

  Customer Answer

  Date: 06/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****` *****

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two custom wood bats on 1/27/24. At the time of my order, the website clearly stated that the customs bats would be completed in 3-4 weeks. I purposely ordered these custom bats in the colors of my boy's teams and the timing would allow the bats to arrive before their first spring games. After 4 weeks I reached out and was told that although the timing at the time of my order was 3-4 weeks, they would actually ***********-8 weeks. I proceeded to inquire about my order several times with the deliver dates being moved further back each time. I also would received a response from a different person each time and not one singular contact. When I asked to speak to a supervisor to come to a resolution they denied my request. The first bat showed up at the 8 week **** and the 2nd bat arrived after 9 weeks! The worst part is after the second bat finally showed up, it was Royal Blue and not the purple that I ordered. They came back and stated that the color was correct and that the website does not depict the color accurately. This was not a case of the purple being slightly blue to where one could argue if it was blue or purple, this bat is bright ROYAL BLUE. They have proceeded to tell me the bat is done correctly and there is nothing they can do. After mentioning a credit card dispute and BBB complaint they offered to give me a 30% Refund and to keep the bat. A 30% discount on a $200 bat that I ordered with a specific color for a reason but showed up in a completely different color does me now good. There are other similar complaints of this exact nature on BBB so this is not a new issue to them.

  Business Response

  Date: 06/27/2024

  Hello,

  Our apologies for the poor customer service, production flaws and delayed shipping times. This was an obvious failure on several levels to address your concerns for which we are truly sorry. Your constructive criticism is appreciated, and we will strive to be better.

  Regards,

  ****** Consumer Team

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty claim for a 33 Meta bat and received an email on 12/13/2023 that I would receive a gift card for $549.95 in 5-7 business days. It is 3/5/2024 and I still have not received it. I have called 7 times, was hung-up on once, and have been told the same story each time, your case has been escalated and someone from the escalation team will contact you in 24 hours. Never happens. I am told there is no way to contact these elusive people on the escalation team. I have also sent at least 10 emails inquiring about my refund for the bat. Most emails I get no reply and for the few that I did get a reply it was the same lie.that someone will reach out to me soon yet no one ever does. This is the worst customer service I have ever encountered. I will be consulting with a lawyer to *** for what is owed and then some. Also working on possible media coverage at a local tv station since I have a friend that works there. I shouldnt have to go to these measures to get what is owed to me. I should have received the refund back in December like I was told.

  Business Response

  Date: 06/27/2024

  Hello,
   
  It has come to our attention that the gift card that was promised was never sent. The ******** Service Supervisor has issued the gift card which will come in an email. Our sincerest apologies for not resolving this when it was brought to our attention. There are no excuses for the poor customer service. Sorry for the hassle and inconvenience this has caused.
   
  Regards,
   
  ****** Consumer Team