Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own property at *************************************************************************. Our community has an rv lot. I bought a camp trailer and provided my registration and insurance to westward 360 who manages the community. Last week there was a tow tag on my trailer. I spent four days trying to talk to someone from Westward 360 and theyve told me every day to expect a call from a *****. I never got the call and I had to tow my trailer to another storage site to prevent it from getting towed by a predatory tow company.

  

  Business Response

  Date: 08/28/2023

  Hello, can you please let me know the name of your property manager?

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20527676
  
  I am rejecting this response because: there still has been no resolution to this matter. The only name I was given by Wesward360 was *****. My full address is ********************************************************************************** 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/05/2023

  Unfortunately you are misappropriating your anger as you will have to deal with the towing company on this matter.  We also have a series of bullying/harassment tickets from you to our employee. Please see attached. 

  Customer Answer

  Date: 09/05/2023

   
  Complaint: 20527676
  
  I am rejecting this response because:

  I did deal with the towing company and they said that ***** had called and requested a tow and that ***** would have to contact the towing company to remove the tow request. If ***** is not part of my HOA or Westward 360 then who is he? I will accept your response when I am allowed to park my trailer in the ** lot without further harassment or threats of having my trailer towed.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I have been inside the building mice and flies have been a constant issue. I have sent several emails and placed multiple requests for the issues to be addressed. They have only sent a gentle out from pest control to look but do no actual work. They sent a maintenance guy to look but do no actual work. Im paying for ************* out of my pocket because westward360 refuses to fix the issues but yet ** expected to pay $1540 for rent and theyre charging me to look at my credit report every month additionally

  

  Business Response

  Date: 07/06/2023

  Hello, can you please let me know the name of your property manager?

  Customer Answer

  Date: 07/19/2023

   
  Complaint: 20226363
  
  I am rejecting this response because: The manager is ***************************
  
  Sincerely,
  
  ************************

  

  Business Response

  Date: 07/24/2023

  Hello, I have reached out to your property manager and they are working on getting pest control over to your place. You should be receiving an email with confirmation. Thank you. 

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20226363
  
  I am rejecting this response because: I have yet to be contacted by westward360 to have the issue resolved regarding the fly infestation 
  
  Sincerely,
  
  Kezieya Rockwell

  

  Business Response

  Date: 08/02/2023

  Hello, if you have not received an email or phone call from our company, can you please confirm your address? 

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20226363
  
  I am rejecting this response because: there are still multiple flies getting inside the unit 
  
  Sincerely,
  
  Kezieya Rockwell

• Initial Complaint

  Date:06/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my brother passed away, I was appointed by a ************ court to be a Co-administrator of my brother's estate. The estate included my late brother's condominium, for which, Westward360 collects HOA fees. although my brother passed away in late Sept of 2022, the court was backed up until March of 2023. I tried to reach out to Westward360, but they would not speak to me unless I had court documents regarding my late brother's property. I received certified letters of Co-administration in Mid-April of 2023. Westward 360 did not accept the court order or the certified letters of co-administration and did, with malicious intent, proceed to add further late fees and then sent the account to a collection agency. From all appearances, this the standard process with Westard 360: (1) Ignore requests for assistance, (2) ignore court documents and (3) add additional fees and conspire with other companies to increase profits of both companies (the collection agency) through delay and obfuscation (also known as racketeering).

  

  Business Response

  Date: 06/19/2023

  Hi ****, let me look into this for you. Can you please let me know the address of the property and the property manager's name?

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20201678
  
  I am rejecting this response because: Resolution has not been offered at this time. The business did ask for further details that are provided below.
  

  The property address is ****************************************************************. I do not know the name of the property manager.

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/06/2023

  Hello, because this is a legal matter-- I will need to put you in contact with ***************** for further information. Please email me at ********************************** and I can forward your information to them. 

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I spoke with Westward360 Director *********************** who informed me that he has updated their payment system to assess late fees on rents paid after the first of each month. I informed him that ******** law (770 ILCS 95/7.10) allows for a five day grace ******* He denied this fact until I read to him, line for line, what the statute says. His update to Westward's payment system is therefore in violation of ******** law. I write this review because I am a victim of ****** and Westward's willful violation of ******** law. As of this writing, the fee appears on my account and has not been removed.Additionally their property managers and their directors do not respond to complaints or issues in a timely manner. I have been trying to reach my property manager and her supervisor for a month with no response.Westward360 is also attempting to include unnecessary and possibly illegal fees in their rental agreements. They have recently become a data furnisher and can report non-eviction data to the credit bureaus. Renting is not considered a debt or a line of credit and rent is not apart of the **** credit scoring system. Reporting rent to the credit bureaus should not be allowed until such time as its impact is clearly defined.

  

  Business Response

  Date: 05/11/2023

  Hello, can you please let me know the address of your property and your property manager?

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am the Vice President of the **************** ***************** and we currently have Westward360 as our property management company. While we are currently looking for a new management company we are having some major problems with Westward360. Westward360 manages all of our association finances and lately they have been late with our water bill, insurance bill, telephone bill and our garbage bill. Paying bills is a rudimentary ask from a property management company WE PAY to do such task. To be late with them or not pay them all together is unacceptable. We as an association have had to incur the late charges for their inept management. I am filing this complaint against Westward360 as we would like our late fees back for their lack of management. We are seeking the following late charges: $492.34 for the late water fee to the *******************, $25.00 for the late insurance payment to ************************ $7.53 for our late telephone bill to Granite Communication. I am still waiting for the latest bill from Lake *************** to see what our late charge will be for missed payments from December to February of this year. We have asked to be reimbursed for these fee's but Westward360 will not cooperate. Thank you for your help.************************* **********

  

  Business Response

  Date: 04/19/2023

  Hi *****, can you please let me know the name of your property manager?

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19952150
  
  I am rejecting this response because:

  They are asking who our property manager is but I cant answer the question.  I can only accept or reject?  However, our property manager is ***************************.  And I use the word property manager loosely.  **** no longer answers our emails.  We have had to get *********************** involved and *******************. The level of inept, completely stupidity level of service we receive from Westward is a joke.  Not only can they not pay our bills on time, but they can answer emails.  I have been waiting 3 months to get a light bulb replaced outside.  I cant even count how many emails I sent on the subject.  **** wouldnt respond.  I had to escalate to Bill to get a response.  **** is WORTHLESS, and if you pay him more than anything a $1 a month it's too much.  

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/03/2023

  Dear *****,
  Thank you for sharing this. We reviewed the details of your complaint and have agreed to cover and reimburse the late fees totaling $524.87 that were assessed as a result of delays in payment. We have since, as has been shared with the board, moved recurring invoices to autopay and electronic billing where feasible to avoid any unnecessary delays.
  
  To your second point, we have taken corrective action with the manager and have followed the escalation path to involve his supervisor and me. We will continue to review communication and ensure prompt replies to board and owner requests alike. We will monitor and assess and if there are further concerns, *********************** and I are available to review.
  
  Sincerely,
  Westward360
  
  

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Westward 360 took over as our condo association and has been terrible. I continue to pay over $400 a month in association fees and they continue to fail to assist. In November they sent a plumbing company chosen by them out to my home to fix an issue and they ended up creating an even bigger issue (caused leak in my toilet). Westward has stated they would send someone out on numerous occasions and failed to do so. It has been 4 months that I continue to reach out to them and they refuse to pick up my calls or reply to my emails, yet they continue to take payments each month.

  

  Business Response

  Date: 03/10/2023

  Hi ******, I'd like to look into this further. Can you please let me know the name of your property manager?

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have owned my home with Westward 360 for about 5 years now. In 5 years, I have 3 leaks in my ceiling and a flood that damaged about 50/60% of my home. All of these were PROVEN to be the upstairs neighbor's fault and not mine. (Clogged laundry drain, old AC / Humidifier unit, broken refrigerator line and the fourth flood caused by a broken washer) With all the leaks and flood, the *** was able to help and get me back on my feet and get my walls and ceilings fixed. They have always been great at that, that is not my complaint. My complaint now is that my neighbor above me has NO HOMEOWNERS insurance. (I do have proof of this from my subrogation team with my insurance). Per meeting with a legal team and reviewing *** documents, it is required that the *** requires us to have homeowners insurance up to a certain balance. If a homeowner does not have insurance, the *** is supposed to fine them $500 once and $20 a day they do not have insurance. The homeowner and *** should also be working together to make sure all tenants have the required insurance needed. In my 5 years living there, my *** has not once asked me for proof of insurance. I have an immense fear that another flood or water in the ceiling will happen again and the person at fault cannot take care of it. I am already paying the price for this FOURTH flood, and I had to cover expenses with MY insurance and now my rates will be going up. How is this fair when her washer ruined my home? This will affect my rates for the rest of my homeowning life. This caused me a lot of trauma and time wasted. I am not sure why someone who has shared walls with another person thinks they dont need to take care of their duties and why our *** isnt following up with them.

  

  Business Response

  Date: 02/23/2023

  Hello, I am sorry to hear you are experiencing this. Can you please let me know the name of your property manager, or anyone else you may have informed about the situation?

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  

  good morning. Thank you for such a quick response. I have not talked to anyone directly at the **** I was hoping to get a third party involved without making it a legal team. I have been back and forth on clearly very multiple occasions for this neighbor and I never really get answers I need from anyone. So I am just trying to avoid me being the person that has to tell them to do their jobs correctly. Our property managers name is ***********************************. Thank you for your help. 

  
  

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Westward 360 took over the *** i the community in which I live around August 2022. Since that time the *** a not maintained or cleaned the landscaping in common area since September 2022. I have contacted the Community Manager, called, emailed, and placed requests in the Westward360 website. I have been told many timeframes, none of which have come to fruition. All resident have continued to pay full *** fees even though the budget clearly shows a line item for landscaping each month in 2022 and each month in 2023. I have not received returned calls or emails from this organization. There are 3 board members of this *** and even though none of them live in our community, it would be nice if one of them would have been an advocate or even stopped by.

  

  Business Response

  Date: 01/23/2023

  Hello, can you please let me know the name of your community manager? 

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18877375

  The name I have been provided is ************************* with no phone number but an email address of ****************************************.  My first message was in October and was told that they had not been able to hire a landscaper. That message has continued until now with no action on the common area since September. 

  
  
  
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 02/03/2023

  Last year in October the landscaper quit suddenly with very little notice.  We started to get bids but most of them were over budget for the HOA.  The previous landscaper charged $1800 a year to come every other week and that is a deal that none of the new landscapers can match.  ********* and the Community Manager have been searching for the ************ at the right price and have narrowed it down to 2 vendors.  They are working to come to an agreement on this vendor before the end of the month so hope to have fruitful updates for the community soon.

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18877375
  
  With multiple properties managed by this HOA in *********, I find it hard to believe that the best option for your homeowners was to neglect the upkeep o the property from people who continued to pay for this service, even though it wasn't performed. 

  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec. I sent a certified letter to Westward360 which is the management company for our association on behalf of all the other owners in which we inform the company that we want to terminate our management agreement. The letter was received by Westward360 on Dec.30. according to the **** tracking. The company did not respond to our request of termination - so I called **************** on Jan. 12 to inquire if they received the letter. I was told by another manager **** that they will get back to me the following day which they never did. We the owners of Tejon10 do not want Westward360 as our management company.Our agreement said that the contract can be cancelled by either party 60 days after receiving a certified mail termination request. Haw long can they act like they are not aware of our request?

  

  Business Response

  Date: 01/17/2023

  Hello, can you please let me know the name of your Property Manager so I can check in on this for you? Thanks. 

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18810897
  
  I am rejecting this response because: He is *********************************. We do not want him as our manager. Certified letter sent in December and received on Dec.30. ********************************* did not acknowledged that he received our letter and continue to ignore us. Totally not acceptable.
  
  Sincerely,
  
  ********

  

  Business Response

  Date: 01/25/2023

  Hi ***, I'm going to look into this further and make our manager aware of the situation. If you have any further information to provide, you can send it here, or email me at *********************************** Thank you. 

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called the Westward 360 and asked to file a complaint against the property manager. I have sent emails and filed maintenance requests. I have exhausted all my options and they have not fixed any of the maintenance issues that pertains to safety and security. The monthly fees that I pay are supposed to go towards these repairs. I have been requesting that the lock on the back gate is fixed and the lights in the hallway be replaced since they are out. No, one is seeking to resolve these issues!

  

  Business Response

  Date: 12/29/2022

  Hello, I am sorry to hear you are experiencing this and I would like to investigate further. Can you please provide me with your address, as well as the name of your property manager, or anyone else you've spoken with. 

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18655587
  
  I am rejecting this response because: This is my second BBB complaint and submitted this information the first time.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/12/2023

  Hi *******, unfortunately I cannot open the attachment file you submitted. Can you please resubmit it in a different attachment format, or please let me know the address and your property manager. Thank you.