Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I would get money back that I spent on an application, processing fee, and administration fee, totaling $444. I only received $429, and am missing the $15 processing fee.I was approved for their application, but they requested documentation about my mental health that violates the fair housing act, and after some back and forth I requested to be refunded everything I paid. They committed to this in writing. The discrepancy is $15, not the total of $444 listed below, as will be shown in the screenshots of payment and refund.

  Business Response

  Date: 05/14/2024

  To Whom it may concern:

  The applicant has been refunded all the fees collected, $79 for the application and $350 administrative fees. The $15 is a processing fee that goes to the processing company, which is why it was not refunded. We have now sent her a check for the $15 as a gesture of goodwill.

  
  The reason for her refund request is that she was unwilling to provide documentation for her emotional support animal, which under the *** regulations, a landlord is allowed to verify through a third party that the tenant requires the ESA.  Peak Properties did not request any information about her mental health. The paperwork provided is the standard paperwork used to verify emotional support animals for all applicants with ESAs.

  Thank you.

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21696968
  
  I am rejecting this response because:
  
  I have submitted a complaint with HUD and they are moving forward on action that your request for paperwork, beyond what I provided and is the actual standard for an **** to be out of compliance and against the fair housing act. It is simply incorrect to say that I refused to provide legal documentation. But thank you for your attempt at a response. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/04/2024

  Hello:

  As previously mentioned the applicant has been refunded the full amount. This matter has been resolved on our end and our stance is still the same.

  Thank you.

   

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management company has failed to provide a safe building. After two, and potentially more, break ins into the building the entry doors still lack the level of security required to prevent additional break ins.In addition to the lack of safety, multiple tickets have been logged and closed without resolution.

  Business Response

  Date: 03/07/2024

  Please note,****** management has been actively addressing the package theft at the property.
  
  Weve sent email correspondence to residents concerning this matter on 2/19/24, 2/20/24,2/23/24, as well as 3/5/2024. Additionally, we posted the pictures of the intruders so our resident would be aware.
  
  We added to security plates to the entry doors, sourced added more cameras to the garage areas and increased our physical presence at the building.
  
  As for work orders, given the age of the building, many of the maintenance issues are under warranty. The process for having these items addressed can take a little longer than the normal. Maintenance requests are typically addressed within 48 hours.
  
  The lease agreement does not allow for early termination without penalty due to delayed work requests that fall under building warranty. Nor does it allow for early termination due to parcel theft and lack of security.
  
  Management is actively addressing all issues that arise at the property in a timely manner.
  
  Regards,

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21386682
  
  I am rejecting this response because:

  While measures have been taken on the front door, the two other exterior doors have not had any intervention. The door leading out to Halsted has been found propped open on more than one occassion (ticket logged 3/6 with photo). 

  General building quality is an issue. See images attached.

  Multiple requests for updates on noise between units have been made with no response.

  Issue was logged on 1/14 for cracked floor tiles. Issue was closed with no response or update. Floor is still cracked (image attached). 

  I reject these are warranty related. 

  Sincerely,
  

  
  *****************

  Business Response

  Date: 04/02/2024

  To whom it may concern:
  
  Please note that Management walked the unit last week and we will be addressing any outstanding issues.

  
  Thank you,

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21386682
  
  I am rejecting this response because:

  - Management did walk the unit, took notes and provided follow-up.

  - Most of the issues, however, will require a significant amount of work to fix. For example, to fix the kitchen tile cracks and dips, the floors need to be removed, concrete cleaned and ground down and floor replaced. As a renter, I do not feel it is my responsibility to adjust our schedule to accommodate significant deficiencies in the (new) building. Another example is the cracked bathroom tile - complete resolution will require the door to be removed, the tile ripped out and the tile replaced. 

  The recent management has completely turned over. And I do appreciate the increased level of engagement from the current team. However, some of these issue they inherited are outside of what I would consider quick fixes. 
  

  I again request that consideration for early release from our lease is granted and the proper repairs to this unit are done prior to the next tenants.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 04/26/2024

  To Whom it may concern:

  Management has been in contact with the resident and her husband directly. Most items have been addressed and were working on the remaining items. Additionally, the resident has given notice and is moving in July.

  Thank you.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refuses to negotiate lease renewal and take care of plumbing issues and mold/mildew concerns. Contacted renewals coordinator, ********************************* 12/30/23. Initial renewal increase labeled as "due to rising costs of upkeep of the building". On 1/2/24 was forwarded to Property Manager, ***************, and Portfolio Manager *********************. On 1/8/24 ****** apologized for delayed response with a negotiated rent, reason - "reason for your rate increase to bring it closer to market value." As the tenant I agreed to increase with only a $15 difference from their proposal. Negotiation was refused by ******** on 1/10/24. Disregarded any/all requests for more detailed information regarding "rising costs of upkeep of the building". After not receiving any updated lease terms, recontacted these parties on 2/16/24 (5 WEEKS post communication). Stated still wanted to resign, but needed ongoing issues with plumbing addressed. Have placed multiple maintenance requests regarding bathroom plumbing issues, from sink leaking to lack of hot water. For weeks shower does not get hot. ******* admits it needs to be replaced. Visible mold/mildew behind tiles in shower. Faucet in tub leaking. Still leaking after plumber came. I stated would only resign if these issues are resolved. Escalated it to Chusdeep (property manager) so they'd send a different plumber. ********, AGAIN completely ignored requests to have unit inspected or plumbing to be addressed. Stated should just file a routine maintenance request. Failing to read emails or communicate with me regarding concerns for my dwelling unit. Breaching current lease terms by not providing hot showers for weeks. Still willing to resign/negotiate lease but want issues resolved and they are refusing to communicate. Images attached are of unfixed leaking faucet, and missing grout in tiles where visible mold has collected and won't dissipate with bleach.

  Business Response

  Date: 02/28/2024

  To whom it may concern:

  Please note that this an individual condo that we manage within a ***************** that is managed by another ******************* We work with the Association for the repairs which have already been fixed.

  Deep has all his communication with this tenant and wanted to address any maintenance items he brought up in which we will be forwarding to you as the files are too large. **** who is Deep's Manager has also reached out to call the tenant to discuss and schedule a call. He hasnt responded.
  
  We were also told that the tenant has done this in the past to avoid increase in his renewal.  We have already negotiated it down.

  You will receive another email with attachments of communication with the Association. 

  Thank you,

   

   

   

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21323603
  
  I am rejecting this response because:

  It is only after this complaint was filed that, as of 2/29/24, I finally have hot water in my shower. I have since had a less than pleasant conversation with the management regarding my lease renewal or alternative options. I've re-sent topics to Peak Properties regarding the deterioration of my dwelling unit hoping they can be addressed prior to any continued tenancy. 

  I have attached all previous correspondence for reference. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/06/2024

  To whom it may concern:

  **** who is ********'s supervisor  has been in touch with the tenant.  All these repairs are scheduled for today. We will update once the repairs are done, and we have updated pictures.
  Thanks, 

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the worst mess I've ever seen, and Peak Properties tried to make me take responsibility for their risk. The previous tenants destroyed the apartment I was to move into. Appliances were broken, cabinet doors ripped off the hinges, and animal f**** coated the balcony, and had burned through a section of the hardwood floor. The stench was horrendous and an hour after I was supposed to pick up my keys, painters were still painting and one poor woman was tasked with cleaning the place. To my horror, she went home without finishing. Dust was still caked onto the fan blades, dog fur was still lodged in the vents, and the windows and balcony remained untouched. Even through a closed door, the stench bled through into our living room. A week later, the cleaning lady came back to finish her job. While the inside was much better, she refused to clean the inside of the windows or balcony.A month and a half later, someone finally showed up with a power washer. The f**** had now melted into the balcony floor in the July and August heat. The chunks were finally gone when they finished, but no disinfectant was used, so the smell remained. Not able to take the smell, I washed the balcony twice a day for a week until the water I used ran clear and the smell was gone.At the time of move in we told our property manager that rent would be withheld until the repairs were made and that we would permanently withhold two weeks of rent for the unsafe and unsanitary conditions. I cited the section of the city's municipal code that gave us this right.They laughed it off and told us the best they could do was refund our move in fee (which they haven't done), leaving the remaining balance and the illegal late fees they added every month for a year in the outstanding balance category. They have now threatened to send us to collections. We were hoping to not have to go to court, but it's looking like we will.

  Business Response

  Date: 08/15/2023

  To whom it may concern:

  We are sorry for any issues you had during your move in process. After speaking with your Manager it was mentioned that the previous tenants were not so good and keeping up the place. We managed to get all the work orders cleared up and the unit to an acceptable position. Please note we would never laugh off any type of situation. Lastly, you are correct the refund of the move in fees slipped through the crack. I'm happy to state that as of today we are in the process of refunding the move-in fees and we also waived all late fees.

   

  Customer Answer

  Date: 08/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21st, I paid a $429 deposit with an application for an apartment located at ******************************************************************. Prior to this, my boyfriend and I were in communication with the real estate agent *************** of Coldwell Banker Realty *********************** about the property. *** confirmed via email on April 19th that another couple was applying for the apartment and "If the other application is submitted prior to yours or approved, all fees will be refunded." On April 27th, *** emailed that, "the other applicants were approved, so they will be refunding the fees. When my boyfriend emailed *** on May 5th to say that we had not received a refund, *** wrote on May 5th that we should see the refund within **** business days. My boyfriend reached out several more times about the refund, but *** never responded again. Today I contacted my bank to dispute the charges and they said they could not and to contact you. I will upload the communication between *** and my boyfriend and myself. Thank you for your help.

  Business Response

  Date: 08/10/2023

  To whom it may concern:

  Please note that the agent that you dealt with did not tell us to cancel the application. Usually we get a request to cancel the application. We have now cancelled the application and are processing the refund. You will be refunded back to the account it came from today.  It will take 2-3 business days to reach their account.

  Thank you.

   

  Business Response

  Date: 08/10/2023

  To whom it may concern:

  Please note that the agent that you dealt with did not tell us to cancel the application. Usually we get a request to cancel the application. We have now cancelled the application and are processing the refund. You will be refunded back to the account it came from today.  It will take 2-3 business days to reach their account.

  Thank you.

   

  Customer Answer

  Date: 08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in a property managed by Peak Properties, and none of the people in charge of our property have been communicating with us in a timely manner despite sending ** multiple time sensitive emails. We have tried reaching out repeatedly through the phone and are always sent to voicemail and we are lucky if we can get one email response every couple of days. Recently, they miscommunicated our move out date to us and tried to change it to an earlier date than was communicated back in April with under a month's notice, and they offered us a lease extension, but have not gotten back to us since that offer with an extension to sign, and our current move out date is the end of this week. Ridiculous and poor communication and management, and trying to get a response from anyone in a timely manner is like pulling teeth.

  Business Response

  Date: 06/28/2023

  To Whom it may concern:

  We do apologize for any issues that have occurred during your stay with us. Rest assured that we are eager to help any of our tenants in need. In regards to your move out date, please note that this was a system error with ***** and we had reached out to see why this happened. If you still haven't heard from anyone please email us at ******************************* and we will make sure that someone gets back to you. Again, we apologize for the move out situation.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left a review for this business, but their response was absolutely ignorant. They stated I had 4 pets. But I have two cats and 2 service dogs. Service dogs legally do not count as pets. What they have done is illegal, they still have not processed my refund, and they said it would be SENT OUT FIRST THING THE MORNING OF JUNE 26!It is now June 26th and they are now saying June 28th. Considering I have full right to do way more in this situation than request a refund it seems pretty ridiculous that they are being so unresponsive and trying to steal my money. These people are crooks

  Business Response

  Date: 07/10/2023

  To whom it may concern:

  The first check #**** for $700.00 was mailed on 6/23/23.
  
  There were two app fees returned to the card they came from on 6/28/23.
  
  Also a check was mailed for an additional $79.00 app fee on the 28th.  Ck#****. 

  I've attached a screenshot of the mailing address.

  Thank you.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease started in the middle of Feb of this year and my apartment has been plagued with issues that management has virtually been non responsive to. I was told the unit I was moving into was a new construction/renovation of an older building. So far we have had this list of issues:- my roommate didn't have hot water - my shower constantly was leaking - I then didn't have hot water - we have broken windows in our apartment that came with move in - my entire closet rod collapsed - outlets in the bathrooms didn't work correctly - water pressure in the bathroom and kitchen changing periodically - our external closet door does not close or stay on the frame - we have had one of our bathrooms out of commission for almost 30 days with the demolition noise and dust throughout the entirety of May -property manager is unresponsive The demolition of the bathroom has largely been the biggest inconvenience as management refuses to offer us concessions, an accurate timeline of repairs, no information if the timeline changes - and little to even an apology for the lack of consideration to our living space or the dust and debris getting all over personal items due to lack of precautions. People also enter our apartment at random hours and stay as late as 7pm which makes it very uncomfortable to live in.Overall my roommate and I have resulted to seeking other remedies as management will not offer any concessions even though it is a violation of the tenant code landlords right to access (we have NEVER been given a 2 day notice that someone may be entering our unit), failure to provide essential services (hot water and water in general isnt available at times), and per the code: minor defects were NOT corrected (broken doors and closets which can cause a safety hazard) int he 14 day minimum period. Also, major defects as states in ch 5-12-110 such as the broken window on the second floor and hot water was not corrected in 14 days (our window has been broken since move in in Feb

  Business Response

  Date: 06/13/2023

  To whom it may concern:

  Please note that Management has been working with ownership on working on a deal for a credit on rent due to these issues. The tenants have agreed to this agreement and in addition we will be working with ownership on some additional repairs inside the unit. We will try to complete this in a timely manner.

  Moving forward, *********************** will be their point of contact regarding these issues and repairs. He can be reached at *********************************** .

   

  Thank you

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20149546
  
  Update on this situation: Management has gotten in contact with us and as of this time, construction on our unit is still not complete (~1 month). We are working with **** to get a WRITTEN confirmation that all major issues will be completed by "X date" so that we are comfortable moving forward with any concessions. Since we have been requesting these services be fixed since our move in date in February we would *************** to hear our concerns and take action. Once our large maintenance requests that could impact safety (living room window has a huge crack, bedroom window that is ajar, and missing glass shower door) have been completed we will be comfortable marking this complaint as resolved but for the current time being we feel it accurate to keep it open.
  
  Thanks

  Business Response

  Date: 07/05/2023

  To whom it may concern:

  The residents returned the completed waiver release in June. The shower glass install was completed on Monday 6/19 as scheduled.
  
  We havent received a quote from the window contractor to give us pricing. We are awaiting the Engineer to get a quote from the Window contractor. 
  
  This case should be closed.

  Thank you,

  Customer Answer

  Date: 07/06/2023

   
  Hello,

  I appreciate the response but we have received the same response when we moved in saying a quote would be given. At first, management notified us that there was no budget to install a new window and therefore, I would like to ensure that this time it is resolved. As this is a safety concern during cold winter months as well as warm months when AC can escape through the window, I would only feel comfortable closing this complaint once the new window is installed.

  *************************

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been facing issue since the day I moved in. Me and my wife moved in on Feb 1st, 2023. Since then we had numerous problems. Below are the problems we faced.1. Dirty water coming out from shower (Resolved after 3 days)2. Hot water coming out from Shower (Issue is still on). It's super hot water coming out for first few minutes.3. Couple of blinds were broken. (Resolved after 2 weeks)4. Kitchen Sink Clogged (Resolved after a week). Could not even enter kitchen, it was that bad.5. For a couple of days, there was no hot water coming out. It was so cold. (Resolved after 2 days)6. Bathroom door lock was broken (Resolved after 2 days)Issue number 2 is still on and even in the bathroom sink the water is super hot and it has damaged mine and my wife's skin. I have been following up with them since 2 months and it is not resolved yet. I have asked for a reduction in 2 months of rent to the extent of $150 each month for past 2 months of suffering and the response is either pretty slow and after multiple follow *** there is no response at all.

  Business Response

  Date: 04/10/2023

  To whom it may concern:

  The residents lease began 1/30/23. Upon move in, they had several small routine maintenance requests, all of which are now complete. The residents did not give permission to enter, and instead requested a call or text prior to maintenance arriving. However, the phone numbers they provided in their application were disconnected, thus maintenance had difficulty reaching them to schedule. Because of this, maintenance stopped by and knocked on multiple occasions. The residents answered and told them they were busy, and to come back another time. Thus, the repairs took longer than normal to complete.
  
  Currently, the residents have only one open repair ticket. A plumbing crossover in the tier, located inside a different owners unit, is causing some inconsistencies in water temperature in their bathroom. The board is working with that owner to schedule the necessary repairs. In the meantime,the residents have been informed that:
  
  If they turn on the faucet in the sink or shower and let it run for 30 seconds prior to touching the water, the temperature will normalize and be safe and comfortable for use.
  There are showers available in the 7th floor locker room available for 24-hour usage if they do not wish to let the water run in their own unit prior to showering. Similarly, they may wash their hands in the unaffected kitchen sink in their unit if they dont wish to let the water run prior to hand washing.
  We are agreeable to terminating their lease without penalty at any time if they are uncomfortable or unhappy in the unit.
  

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19902107
  
  I am rejecting this response because:

  First of all, those maintenance requests are not small and routine. Kitchen sink getting clogged and being resolved after 6 days is a small and routine issue? I have attached mail support as well. Heating issue from shower and bathroom sink which is not resolved until today is a small and routine issue?

   

  We faced the following issues when we first moved in:

  
  1. Bath faucet, bathroom sink and kitchen sink clogged

  2.Blinds panes kept falling off

  3. ********** would stop working time and again

  4. Water heating issue

  We requested that engineers not be sent in when we werent at the apartment. I work remotely from home and my wife is always at home, too. In any case, we didnt ask the maintenance to come on another time since we are busy even on a single occasion. The nature of the problems that we faced was such that it wouldve been inconvenient for us to delay it unnecessarily. On the other hand, we had to wait for quite some time to get each issue resolved. For instance, the kitchen sink was clogged for more than 5 days. It was difficult to enter the kitchen because of the stink let alone cook something. We visited the building management office for this, too and have several emails exchanged without any satisfactory response. We have attached the emails exchanged already.

  We never told them we are busy and to come back another time, please send a support if we did so. Why would someone sit with a clogged kitchen sink for 6 days and ask the maintenance guys or engineers to come back later? I am so shocked with the way this is responded by Peak Properties. Who would use toilet and then go to kitchen and wash their hands?

  The one open ticket is regarding the water heating issue.Please note that all of these tickets were raised within the first week of moving in and its been two months now. We were never asked to let the water in the sink run for 30 seconds for it to get at the normal temperature. In any case, it doesnt work. We would need a mail support as to when was this sent to us if Peak Properties maintains that they informed us. The other solutions were never provided by the management either except in one case when all the units on particular floors were facing similar heating issues. In any case, its ridiculous to expect us to use the showers at the gym for 2 months.

  Ticket is open for 2 months, our skin is damaged because of this. This is about health and who will take responsible for our skin if it gets worse? Board is working with owners for 2 months, like seriously?

  We have been patient for 2 months and were trying to get the multitude of issues resolved without getting any satisfactory responses from the management. We werent provided any timelines and our emails would go unanswered for weeks. Yes, we were provided the option to terminate the lease without penalty. But we have already paid administration and application fees amounting to $508 which Peak Properties refuses to refund.

  It is very easy to say that they are terminating our lease without penalty. I would need a reduction of rent to the extent of $150 for **** June and July since we have faced this issue for almost 2.5 months and will extend to further months if the issue is not resolved during the period of our stay AND return our admin fees and we will move out in a month or two, if the issue persists for another month.

  
  Sincerely,
  
  ********************************

  Business Response

  Date: 04/11/2023

  To whom it may concern:

  Your message has been received and you have been heard. Moving forward any communication should go directly with our attorney ***********************: ************************* as you previously been emailing with our attorney.

  
  Thank you,

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19902107
  
  I am rejecting this response because:
  

  Hi,
  
  My issue isnt resolved yet. I would like to re open my complaint - 19902107.
  
  Once I get a satisfactory response from the attorney whos dealing on behalf of Peak Property, Ill respond accordingly or accept the response.

  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:03/08/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse and I applied for the ********************* building on Friday, March 3, 2023, and my application was approved 3/6. Upon seeing the lease, we decided that this was not the place for us (details below). However, the property required both two $80 application fees AND two $350/month "move-in" fees BEFORE we were allowed to see the lease. We paid these fees in good faith that everything had been adequately disclosed. When we saw the lease, we discovered that faith was misplaced. Now, the company refuses to refund the "move-in" fee. The following are reasons I feel the fee should be refunded due to deceptive practices:- I was not allowed to see the lease prior to paying the fees, so there was no way to make a truly informed decision.- The lease included fees and payments which were not disclosed before paying the fee. I have text proof that rent and pet fee were disclosed but nothing else. - The lease also included clauses that we could be charged for "excessive" repairs, where excessive was not defined. In addition, it said we could be charged a large hourly rate if the apartment and all appliances were not completely clean upon moveout. While I understand that the lease should protect the landlord, but we felt this lease just left too much room for unnecessary/unexplained fees. - After being told that the $350 move-in fee was PER PERSON, I tried to back out. In response, the realtor assured me (again, I have text proof) that there would be no other fees, security deposit, etc.. Upon seeing the lease, this was clearly untrue, as the lease said that we had 48 hours to pay the first month of rent as well. The realtor said that could likely be pushed back, but at this point in the process, I had to desire to enter into a contract with such a business.- The apartment was not off the market for longer than one day while our application was processing, and credit/background checks were taken care of with the app fee. Due to the above, I feel we are owed a refund.

  Business Response

  Date: 03/30/2023

  To whom it may concern:

  We are sorry that you had this experience. I did some research on our end. Here is the story, , Our policy is that that if the applicant is approved and an applicant backs out of the lease Peak keeps all of the fees. This is to make up for any lost time trying to rent the unit to another party. In addition, the issue here is the name of the fee. This is an application fee and not a move in fee. The fee is designed to hold the unit off the market while they are signing. Application fees are not refundable. With that said, we will be refunding you the fee via the card you paid. This will take up to 2-3 business days.
  

  Customer Answer

  Date: 04/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was waiting for the refund to process, and it has. Thank you!
  
  Sincerely,
  
  *************************