Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm being fined by my previous apartment complex for "damages" that aren't document, itemized, and the information being provided isn't anything beyond normal wear and tear. I've been refuting them for months and asking for the appropriate information. They instead kept telling me that someone else is suppose to respond, but just leading me in circles. They eventually just sent the debt to a collection agency harming my credit.The debt is a minor 75 dollars, but its despicable they thing people will just **** up and pay their illegal fees.

  Business Response

  Date: 06/30/2025

  To whom it may concern,

  Per our meeting today, decision was made to not pursue collections. We have notified *** to cancel the account for collection. The bookkeeper will need to reverse the charges on the ledger and then I will send FCO a copy of the updated ledger.

   

  Thank you 

  Customer Answer

  Date: 07/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you very much for all the work and effort you do.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment confirmation number: ********* Payment Date : 3/10/2025 Payment Amount: $579.00 **************** Apartments Toured this apartment via FaceTime on 3/10/2025. Tour guide stated there is a $500 move in fee that is refundable if you apply within 48 hours. I applied to the apartment same evening but they will not return the move in *** and said its because I decided not to move in. When asked what the move in fee covers they told me it does not cover any fees associated with moving in. Its more like a deposit/portion of first month rent. This is extremely misleading to call it a move-in fee and after weeks of contact with the property manager I am still not getting anywhere. I would like my $500 refunded as promised. I am dissappinted I was lied to/given lack of information about my hard earned money.

  Business Response

  Date: 04/07/2025

  To Whom it may concern:

  Please note that we dont refund applicants that cancel their applications after 24hrs of applying.  We refund for denials. The application terms state nonrefundable after approval. You were approved and the  lease was sent.

  In addition, you canceled after being approved and you told the agent that you found another place.

  Thank you.

  
  
  
  
  

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23160261
  
  I am rejecting this response because:

  While I understand that legally you may not be required to refund this fee, I was explicitly told that the fee would be refundable under the circumstances, which is why I paid it in good faith.
  Now, after informing you that I will not be moving in due to securing alternate housing, I find myself being told that I am not entitled to this refund. This lack of transparency and disregard for what was promised is completely unacceptable. Its not just the moneyit's the principle behind this situation, and I am incredibly disappointed by the way your company operates.
  I hope you understand the impact of this decision on your reputation and the trust you lose with prospective tenants. I will ensure that this experience is shared with others and will not hesitate to escalate the matter further if it is not resolved to my satisfaction.
  Sincerely,
  
  ******** *******

  Business Response

  Date: 04/11/2025

  To whom it may concern:

  Thank you for your patience as we respond to this complaint. After looking into this with the entire team, it seems like there was a misunderstanding regarding the Admin fee. The tour was done virtually, and the agent showed her unit 402, which she liked. After the tour, the agent explained the utilities, application fee/Admin fee. The agent told her the Admin fee would be credited back if she applied within 48 hours, got approved and signed the lease or if she was denied. She then asked about the qualification process and the things she needed to provide. She said she would apply that night.

  We have provided screenshots of proof of fee acknowledgement by prospect. With that said, as a gesture of good faith we would like to meet you half way on the refund of the Admin fee.

  Please let us know.

  Thank you,

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I appreciate you meeting me halfway. Will the amount go back to my debit card? 
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I viewed and applied to a unit at ***************************** require the credit check fee on top of the $500 admin fee (non-refundable if approved). We had a very detailed conversation with the agent about costs and everything pertaining to the unit. Come to find out after my money is taken, there are more costs that were explicitly not disclosed by them. This includes paying for common area utilities ($150-$250 per month), which is wildly high. Not to mention charging tenants for common area utilities is legally dubious in *******. This was not factored into the budget. On top of that, in the official *** listing there was inaccurate information, and it was advertised that more utilities were included in the rent. They also did not disclose that it is a mixed use building. I only found all of this out when I carefully read over my lease (easily could have been missed). This put the unit over budget due to not disclosing costs, but they refuse to return my $500, even though they are fraudulent on their end. It seems based on reviews for the building theyve done this before, collecting almost $600 for application when the unit was already signed for. They claim theyve been trying to reach me but I have no emails or voicemails from them, and my agent has followed up 4 times over email for answers, to which they have not responded. Seems like they only want to speak over the phone which is convenient for not having a paper trail. These are fraudulent and deceptive business practices and $500 has been stolen from me under false pretenses.

  Business Response

  Date: 02/24/2025

  To whom it may concern:

  We are sorry for any confusion here. Please note that we received this refund request late last Friday evening. The bookkeeper is refunding you the Admin fee of $500.00 to your original card ending in 6814.

  Thank you.

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a tenant at a Peak property for nearly 4 years. Long before my 60-day notice, I requested a transfer to a larger unit with more appliances and was told in writing that I wouldnt pay the $1500 transfer fee if I moved at the end of my lease, but would incur the fee if I moved outside the lease end. I faced resistance in touring available units until I resigned my lease. After several weeks of delays, I finally managed to schedule a tour but was only shown units that didnt meet my needs or align with my lease end. I found available units online within seconds that matched and sent them to my property manager requesting to see those instead. She stonewalled unless I renewed my lease. Im only required to give 60 days' notice, not 60 days of signed commitment. After continued stonewalling, I signed the lease, assuming it was for administrative purposes and wouldnt affect my transfer timeline. It didnt make logical sense, so I had my attorney review all communications, as Ive been a reliable tenant for nearly 4 years and dont appreciate being taken advantage of. Once I signed, she began responding, and we scheduled a tour of the units Id emailed her weeks ago. i made clear my deadline to finalize this was on friday of last week 2/14/2025. However, she didnt show up, didnt communicate with her temp, and left me waiting with no updates. I took PTO for the tour and was ghosted. For 2 months, Ive dealt with this. i made the most of the situation and found a unit through a sublet on fb and arranged a tour directly with the current tenant, without any help from the property manager. Now, after forcing me to renew my lease, she claims Im liable for the transfer fee, contradicting her earlier statements. The tenant looking for a subletter was told that theres a blanket ban on sublets for our building. If he wants out of his lease, he would have to renew and pay a larger fee, despite subletting being required by ***** laws and in our lease clauses.

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My uncle signed as my guarantor for a lease and was told my roommate would have his own guarantor. They never got a guarantor for my roommate and are holding myself and my uncle responsible for my ex-roommates failure to pay two months rent. My uncle signed the lease first and was told the other guarantor would also sign the lease as well as myself and my roommate. This never happened and now they are sending us to collections. 

  Business Response

  Date: 01/30/2025

  To whom it may concern:

  All lease holders share equal responsibility for the lease. Please ensure your ex-roommate pays the outstanding balance so that the collections agency stops contacting you.

  Thank you.

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22870694
  
  I am rejecting this response because:

  1) The roommate has tried to call Peak Properties to make payment arrangements, but no one answers.  In the meantime, my uncle and myself were sent to collections and were told it wouldn't get reported to the credit bureaus.  It WAS sent to the credit bureaus and no attempt was made to collect from the person that owes this debt.  

  2) When my uncle signed as guarantor, he was told my roommate would have his own guarantor.  That was a lie.  No attempt was made to secure a guarantor for my roommate.  My uncle was lied to and the application has a line under my name for my guarantor and a line under my roommates name for his guarantor.  My uncle signed first so they never bothered getting a guarantor for my roommate.  This is in contradiction to what they told my uncle.

  3) My uncle and myself need to be removed from collections and the debt will be paid by my ex-roommate if you bother to contact him.  He has called multiple times.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 01/31/2025

  To whom it may concern,

  All tenants were notified on 6/3/2024, 6/6/2024, a 5-day notice was served on 6/12/2024, a text was sent on 6/25/2024, 7/19/2024. We have attached photos of correspondence, reminders, etc.

  
  Any further payment needs to be made to ***, not Peak. The lease is a one for all, all for one contract. No one is being removed as they are all equally responsible. You have been told this.

  Regards,

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22870694
  
  I am rejecting this response because:
  Most of the correspondence was with ******, NOT myself.  My uncle and I were told ****** would have his own guarantor.  They can say a thousand times NOW that I am responsible for my roommates rent, but that was NOT what I was told at the time of the lease.  In fact previous emails show they were attempting to get a guarantor for my roommate and my uncle signed first.  Now they are telling him we are responsible.  They never did their job in getting his guarantor to sign.
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dispute is over a lease guarantee that I signed regarding a residential lease in *******, ******** for my nephew ***** ***** The lease was between Peak Properties on behalf of the landlord and my nephew and another person as the ********** was a one year lease with each tenant responsible for about $1,200 rent per month All rent payments on behalf of my nephew were duly paid in full. This is undisputed However, his roommate apparently failed to pay two months rent The lease ended in June 2024 They are no longer tenants Now, Peak Properties is alleging that I was the guarantor for my nephews co-tenant I dispute this claim I did sign the lease as guarantor, but when I signed, my signature was on a signature line directly underneath the signature line and signature of my nephew. It was on the left side of the page There was a separate and distinct signature line for a guarantor under the signature line for the co-tenant This signature line was on the right side of the page. I did not sign on this line. I did not sign as guarantor for the co-tenant When I signed, the co-tenant had not yet signed the lease. I reasonably assumed that when he did eventually sign, he would have a guarantor sign under his signature The year prior, when I also signed as my nephews guarantor, he had a different co-Tenant. That co-.tenant did in fact have his own guarantor (his father) sign under his name. At the very least, the lease format was misleading. The location for my signature was not centered to suggest that I was acting as the guarantor of both tenants. Rather, my signature was directly underneath my nephews signature. I did not sign the line designated for the Guarantor of the co-tenant which was situated on the opposite side of page and directly underneath the co-tenants signature line I consider this lease agreement to be intentionally misleading as the representative for Peak Properties admitted to me that this confusion had previously occurred. 

  Business Response

  Date: 01/15/2025

  To Whom it May Concern:

  Please note that our Senior AR Portfolio Specialist has already spoken to them. In addition to that our Residential Coordinator already sent receipts of all parties included in a email. The lease clearly states hes co-signing for ***** and ******. It shows no other co-signer listed. 
  
  The application shows that they were the only co-signer that applied. The format of the lease doesnt change. If there were a third applicant, that persons signature box would be place under ****** signature box. 
  
  We're sorry for any confusion that this has caused. Feel free to contact *** *********** for any more information on this: *************************************************************** .

  Thank you.

   

   

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22788823
  
  I am rejecting this response because:

  It states that the lease CLEARLY indicates that **** ***** was signing as the guarantor of BOTH ***** ***** and ******.

  To the contrary, it is UNCLEAR based on the reasons I set forth in the complaint.  I will sum up the ambiguity.

  1) the lease has a separate signature line for the guarantor on each of the tenants.  **** ***** signed under ***** *****.  Not any other line under any other tenant.

  2) the attached lease with the signature of **** ***** does not represent what it looked like when **** ***** signed it.  When **** ***** signed it, there was no signature for ****** or any other additional tenants.  **** ***** signed as guarantor under the name of  ***** *****, who was only executed tenant at the time of ****** signature.

  3) prior history - when **** ***** signed as guarantor for ***** ***** the previous year, there was another tenant and the signature of another guarantor.  Therefore, it was reasonable to assume that each tenant had his/her own guarantor.

  4) Upon speaking to a managing agent employee about this issue earlier on, he apologized and acknowledged that this exact situation and misunderstanding had occurred previously with another apartment and guarantor with regard to this same lease form.  So, they were on notice of the UNCLARITY of this lease provision, but since they settled any misunderstanding in their favor, they did not take any measures to clarify this lease provision. 

   

  So no, despite their interpretation as to the purported clarity of this lease provision, I strongly contend that it was misleading AND the business was on prior notice that it was misleading.

  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 01/27/2025

  To Whom It May Concern: 

  When the lease is prepared, all leaseholders, guarantors, and applicants are listed on the document before it is sent out for signatures. Under the "Guarantor" section, your name was the only one listed as the guarantor for this lease. All leaseholders, applicants and guarantors are equally responsible for fulfilling the obligations of the lease.

  
  I have also reviewed the other lease, and similarly, your name is the sole guarantor listed. If another guarantor had been provided, their name would appear on the lease under the "Guarantor" section.

  
  For both leases, you signed as the sole guarantor. The lease clearly states that the guarantor guarantees the full and faithful performance of all terms, covenants, conditions, and provisions of the lease.

  Regards.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at one of their new properties Ludlow on October 10th. I was told that due to a collection that had been paid back in 2020 to an old apartment complex that I was denied (this was not an eviction). I informed them that it shows on my report that it had been paid. I was given what I'm assuming is corporates email and was told to see if I could get it removed (I could not since it was an accurate collection). I sent them the pdf and that information to the email instructed and no one ever responded. The lovely leasing agent even responded asking for an update and still no response from corporate. Due to lack of response I asked if I could have my admin fee, since it seemed like I was being given the run-around. It is now November 22nd, and I have not received an update about the refund, even though I have reached out twice to my initial contact.

  Business Response

  Date: 01/17/2025

  I reached out to the Ludlow team and the bookkeeper. The bookkeeper refunded this back to her original card ending in 2298 on 11/26 for $350.
   
  We also attached a screenshot of the refund.
  
  Please let us know if you need anything else.
  
  Thank you,
   
   
  ******* ********

• Initial Complaint

  Date:08/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 09 PEAK PROPERTIES, I do not have a contract with FCO, they did not provide me with the original contract as i requested.

  Business Response

  Date: 09/04/2024

  To whom it may concern:

  Please note that this tenant moved out on 7/31/21 and were notified of the debt via email, phone and text several times. But we received payment on 3/13/23 via FCO but then we received a payment from FCO on 3/21/23.
  
  The tenant needs to contact the FCO. We alerted them many times before sending this.
  

  The website is www.fco.com 

  Thank you.

• Initial Complaint

  Date:07/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So they told me if my application is denied not having enough credit and refuse to refund me my money. I paid them $444.03 including the application free and tax with Security deposit and it say clearly if application denied they will refund that security deposit but unfortunately no. I contact my bank and they providing with lies. They giving full of lies, saying I made that purchase for full amount which is false incorrect. Why are they even in business. They stolen my money and refuse to give it back to me. After contact someone in there office he told me they go through landstar agency. I contact them and she told me she can't help me with that refund because that coming from peak property. There are *****. Scamer. No wonder why so many negative reviews. I need my money back from. Before I take next Step after bbb.

  Business Response

  Date: 07/08/2024

  To whom it may concern:

  We do not approve the applications for this building, these are run by door to door and approved by the owner. However our team  just sent in a request for the refund of the fees they paid on our website. We will refund both application and move in fee.

  Thank you.

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21946409
  
  I am rejecting this response because: i still needs proof that you will process the refund . Whoever is sending me the check i need a confirmation number, receipts number or even tracking number?? I don't want you guys to lie to me again just like you did whan stolen my money from me. And what you told my bank was not truth either.  

   

  if you are sending me check than give me check pictures. Don't wast my time here. I need my full refund of $444.02 Back just what i paid you fraud company. 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/11/2024

  Hello,

  To whom it may concern, we are not lying nor stealing your money. Your check was cut and mailed out via **** on July 9th, 2024. The check number is #***. In addition, you have been in communication with **** who sent you a copy of the ledger showing the check being cut. We do not provide tracking numbers as this was mailed out normal ****.

   

  Thank you.

  Customer Answer

  Date: 07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I toured a unit with a woman named ******. I didnt get approved for the unit and ****** said shed look in to my application and never got back to me. I inquired about a refund as its been weeks and weeks since Ive received a refund for my move in fee for a unit I never moved in to. Little to no response.**** who apparently works from home and is in charge of refunds never answers the phone and is extremely rude. No one in the office answers their phone besides the receptionist. Seems like everyone is dodging phone calls because they know they do bad business.I paid electronically online yet Im told my refund has to be done by mail. Allegedly **** mailed the money out two weeks ago yet it hasnt arrived and slow mail is to blame.Everything is seeming like a scam and all the bad reviews should have been the deterrent for me and Ill be doing more research. Knowledge is power and I should have never given them money. No one should. Never pay a move in fee for a place you havent moved in to yet or got the keys for. This experience for a place I never moved in to has been horrible and unprofessional. Soon it will have been a month since I seen this unit ONE TIME. I would not recommend doing business with this company. My money needs to be returned immediately.

  Business Response

  Date: 06/28/2024

  Hello to whom it may concern:

  We have been in contact with Mr. ************************** We had notified him via email that his original refund check was mailed out on May 28th. Unfortunately we do not have control over the **** system.  On June 18th we put a stop payment on the check and reissued **************** a new check. **************** confirmed on June 20th, 2024 that he received the check for the $350.00. Please note per our policies the application fee is Non- refundable.

  This issue has been closed on our end.

  Thank you.