Reviews

This profile includes reviews for Mac Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mac Properties

  1364 E. 53rd Street Chicago, IL 60615-4046

  
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  MAC Property Management, LLC

  32 N Dean St Fl 2 Englewood, NJ 07631-2807

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  Mac Properties

  350 E Armour Blvd Kansas City, MO 64111-1288

Review Details

• Review fromJonah S

  Date: 09/04/2025

  1 star
  Incredibly unimpressed with Mac Properties and I have only been here for ONE month. The leasing team has no regard for attention to detail and management has such poor communication skills its astounding. They need to work on many things if they are even remotely interested in resident retention and providing a positive experience at ****** leasing agent, ****** *., provided incorrect information in writing about the utilities that I needed to pay for and pulled a bait-and-switch on the unit that I signed. We toured a specific unit and he said that we were signing for that one but when I arrived to move-in, someone else was already moving in! I called him and got no response and walked around the building to find my unit which I had never seen before. When I brought my concerns over Khalils utility misinformation to ****** *., he did absolutely nothing to correct the mistake of his leasing team even though I provided written evidence.I recently had an issue where another resident pounded on my door, looked in through my window, screamed at me, threatened me, and accused me of stealing her electronics from the laundry room downstairs. I hadnt even left my apartment that day. I reported the incident to management and they did nothing, they did not even email me back and I called the leasing office two times to follow up. On the second call, the employee told me the property manager would follow up, and shocking, they never did. The employee said that since there were allegedly no security cameras in the area and that I did not have video evidence or knew what unit the resident was in, they were not going to do anything.I am incredibly disappointed by Mac Properties, Khalil, and ****** for providing such a terrible experience so far. It seems that with every issue, Mac Properties only looks out for themselves with no concern for resident experience, safety, or satisfaction. Learn from my experience and look elsewhere for Chicago leasing.

• Review fromRonald H

  Date: 08/09/2025

  1 star
  On July 24th,2025 I submitted a maintenance request for a leak coming from the light fixture in my bathroom.Maintenance came,observed the leak then stated that it was nothing that they can do because the leak was related to a roofing issue.The following day July 25th,2025 it rained.Water was not only flowing through the bathroom light fixture,now flowing out of every light fixture throughout the entire apartment. Every smoke detector. Traveling down to the electrical outlets throughout the entire apartment. The ceilings collapsed in the apartment due to the water damage. The floor is caved in. Mac Properties were informed about the flood damage. Mac Properties didnt even attempt to fix my ************ gets worse!! Mac Properties refuses to find housing for me and my two kids. Me and my kids have been homeless since this tragic incident.

• Review fromJoshua C

  Date: 08/07/2025

  1 star
  I am a tenant with Mac Properties in ******* and have experienced a consistent pattern of unresolved habitability problems, billing issues, and poor communication since moving in.Shortly after my lease began, I found both live and dead roaches in my kitchen, ants near my windows, and a dead mouse in the bathroom closet. Pest control was minimallimited to sticky traps and spraywith no confirmation that licensed professionals were used or that entry points were sealed. There was no documentation or follow-up provided.I also reported a leak in my entry hallway, and a strong rotten egg smell continues to come from a utility access point inside the apartment. I still havent been told whether this odor is related to gas or sewer, nor has any inspection been performed. Shared outdoor areas near my unit are frequently littered with trash and food waste left by other tenants, attracting more pests.The oven in my unit was eventually replaced, but it was delivered without prior notice. The old unit was left in the middle of my kitchen with packaging on top. No one told me when installation would be completed or cleaned up behind themselves.On July 31, I submitted my rent through Macs app using my savings account. I copied and pasted the correct banking info and confirmed the funds were available. I followed up by phone and was told the payment was processing. Days later, I was told it had failed due to insufficient funds. A staff member eventually said the problem may have been caused by copying and pasting the account details. This was never disclosed anywhere in the payment system. I was forced to repay using a card, incurring a $25 fee, and was charged a late fee, even though I paid on time.This situation reflects a long pattern of poor communication, lack of transparency, and tenant neglect.

• Review fromAneesah M

  Date: 06/18/2025

  1 star
  I cant even describe the rude and discriminating treatment that I have received with dealing with Mac apartments. The fact that I was inquiring about *** apartments that says currently available and that I was told that I qualified for then all of a sudden, I didnt qualify for the apartment once they seen me in person being an African American Woman.

• Review fromDa B

  Date: 05/31/2025

  1 star
  Deplorable- horrible and no social *******- ***** infestation, inadequate treatment- lies, manipulation- unauthorized entry with a minor child home alone- property management is a lie, saw live roaches in my appliances- this is a building wide situation. Attempts to placate- proof of lies. Corruption

• Review fromJacob M

  Date: 08/21/2024

  1 star
  My wife and I were tenants of Mac Properties for 3 years. Our experience was awful from beginning to end. This company is solely motivated by profits, and they will dehumanize you and cut any corner possible.When we first were moving into the apartment, the day before we were supposed to move in, a Mac employee called us and said that our place wouldn't be ready for another two weeks. They said we could either cancel the lease or accept their temporary accommodations. We had no choice to delay our move and take the accommodations since we had a moving truck coming.When we finally moved in, the apartment was rank with fumes from the floor being refinished. There were dozens of repairs that needed to be done. After dealing with so many maintenance men who couldn't solve a problem, we bought materials and made fixes ourselves.While living in the building, we experienced so many issues. The elevator in our building was constantly down. Our heat went out frequently. Once we were double charged for rent and then charged late fees on not paying the second charge. We were mysteriously charged "fees" for months before someone told us we were missing a line of text on our insurance policy. The customer support rarely answered our phone calls, chat messages and emails, and problems took months to resolve.We moved out with 4 months left on our lease, and surrendered our keys. A Mac representative advised us to do this, and said that they would make an effort to lease the apartment so that we wouldn't have to pay for a vacant unit. Instead, *** advertised the availability date for our apartment to the day our lease ended, ensuring we paid the full amount. Furthermore, the sales **** giving tours left the lights on in our vacant apartment, resulting in only dollars of electrical charges. Mac had the audacity to send us the bill as well as a $50 late fee per month, $400 in total.Avoid this unethical, heartless company at all cost. They are a blight on the community.

• Review fromChris C

  Date: 12/13/2023

  1 star
  Do you want bed bugs? Then this is the property management company for you!The lack of functional dryers in their buildings has contributed to the spread of bed bugs through tenants using because they do not get hot enough to effectively kill eggs/adults off of ***************** - and it just cycles through every unit who uses those facilities. Hallways are likely infected as well.Do you want to look at used, bed bug infested, furniture in your lobby for a week? Then rent a MAC Properties Building!I wasn't even aware that other units on my floor were infested, despite requests for proof that other units are being effectively treated. I have spent close to a month's rent on preventative treatments on my personal property alone, and they can't even guarantee neighbors are being treated. They had to ask ME if I've had issues as well, because they've gotten no assistance.Their (very rude) desk person at the office location said that the building was inspected a week prior to my building, and nothing was found. However, I spoke to the extermination company and they told me that they do not treat for bed bugs unless tenants have a specific concern. Their representative lied to me.This building is predominantly ******-American or ****** Immigrant, and MAC Properties uses that to their advantage, hoping tenants won't know their rights as a tenant in the state to request proper treatments. They actively suppress dissemination of this information as well. I have been knocking on doors and leaving notes the best I can, but they are all removed by staff.The entire building is likely infested, and too far gone to appropriately treat for a permanent solution; all due to their inability to properly service (alleged) amenities and treat proactively.Stay far away from properties they own, or you'll be bankrupted trying to treat your belongings. How they haven't been dissolved for holding a monopoly on rental markets in cities in the Midwest is beyond comprehension.

• Review fromJoan K

  Date: 10/02/2023

  1 star
  This building at ****************************** the tenants could not take hot showers for few days in December, some of us did not have heat, nor water to drink. They are very prejudice all the residents in this building are African Americans.

• Review fromElizabeth W

  Date: 09/26/2023

  1 star
  Paying over $3,000 per month for what was marketed as a luxurious top-floor apartment at ******************** has been nothing short of a terrible experience. Here's a summary of our grievances:Starting from June this year, our daily lives have been relentlessly disrupted by the noise of drills and hammers, commencing as early as 7:00 AM and lasting throughout the day.When we reached out to the manager for a resolution, the only suggestion we received was to pay three months' rent and move out. After that, all communication ceased, even when we expressed a desire to transfer to a more expensive building.Contacting a senior rental specialist led us to the elusive "service team." However, they either failed to respond to our emails or made empty promises of returning calls that were never fulfilled.After numerous attempts, we finally managed to speak with someone claiming to be a superior. She informed us that if the building manager (a junior manager) had made a decision, she couldn't change it and would need to consult her own superiors and the building manager for any updates. When pressed for a timeframe or contact information for these superiors, we were met with refusal. When asking about our transfer, no further response.Despite ***'s boast of a "100% satisfactory guarantee," it is nothing more than a misleading claim. The service team at Mac has proven to be utterly ineffective, leaving us in a constant state of frustration. The managers at Mac consistently avoid tenants with legitimate needs, forcing us to endure the unbearable noise conditions in our apartments.This irresponsible and unresponsive management company has tarnished the reputation of ********************, turning what was once considered a luxury residence into a nightmarish ordeal.

• Review fromJohn K

  Date: 08/25/2023

  1 star
  Mac Properties continues to disappoint. I have rented with Mac properties multiple times and every time they seem to ignore requests regarding over payment and additional "fees." They have continue to charge our accounts after moving out and not paying the agreed upon refund. It has been months since they have been able to give a specific reason for not refunding us. They continue to disappoint and ignore requests unless its an item that benefits them. This is not a a rental company that I would recommend to anyone moving or living in the ********* area.