Complaints

This profile includes complaints for Mac Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mac Properties

  1364 E. 53rd Street Chicago, IL 60615-4046

  
• 

  Mac Properties

  350 E Armour Blvd Kansas City, MO 64111-1288

• 

  MAC Property Management, LLC

  32 N Dean St Fl 2 Englewood, NJ 07631-2807

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to go to the hospital to find out about an acid reflux condition. Severe Acid reflux comes with side effects that made me not capable to work for at least two week. I am back at work now. I tried to borrow the money I was missing for rent but the person didnt follow through. Im doing over time to play catch up. These apartments havent had no issues with me. This one month Im late and it seems like I dont get no opportunities to catch up. I got a paper saying final warning but I emailed them to inform them I will be paying. they replied saying final warning. I didnt get a first warning, so to say a final warning is not a good way to conduct business. I just need a chance and some time. These jobs dont pay good and food is expensive. Please Im just asking for time and patience. Im asking to be more realistic we know how the economy is right now. Everybody is struggling if you arent rich.

  

  Business Response

  Date: 08/19/2025

  We appreciate the opportunity to respond to this concern. We understand that unexpected medical and financial difficulties can create challenges, and we regret any additional stress this situation may have caused.
  

  After reviewing the account, our records show that multiple reminder notices were sent between July 27, 2025, and August 11, 2025, to the contact information provided on the lease (phone number and email address on file). These reminders were sent before the final notice dated August 13, 2025, which advised of possible escalation if payment was not received. Copies of these communications can be made available for review upon request.
  

  Our intent is always to provide residents with ample opportunity to resolve their accounts before further action is considered. We encourage the resident to contact our Resident Accounting team at *********************** **************************** or ************ to discuss payment options or any documentation they feel may not have reached them. We remain committed to working with residents in good faith and to providing clear communication whenever payment difficulties arise.

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23755762
  
  I am rejecting this response because:
  I have emailed you guys as well to communicate about payments and have not received a response the only response I received was just final notice. Im asking for time and to make it better I can do the payments as I get the money that way I can show I am working on it. I cant pull the money out the sky but I can submit a couple this week a couple hundred next week as an example. I just want to communicate that you will get paid the rent. And I just want to get it on record that I have some time to catch up without getting evicted.
  Sincerely,
  
  Florry Espoir

  

  Business Response

  Date: 08/21/2025

  Hello,

  Please get in touch with our ***************** team using the contact details provided in your previous message. We will be able to assist you promptly upon establishing contact. As indicated in our last correspondence, be sure to get in touch with us at ************, ************************************* or *************************** at your earliest convenience. We anticipate your prompt response and look forward to assisting you.
  
  Sincerely,

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23755762
  
  I am rejecting this response because: 

  i have called the number and nobody answered. I have emailed and have not received one back. My phone is now broken so I will send another email using my girlfriend email. Hopefully I will receive a response. Because I recieved another letter yesterday as if Im not trying to communicate already.
  
  Sincerely,
  
  Florry Espoir

  

  Business Response

  Date: 08/25/2025

  Espoir,
  Thank you for your message.
  
  We have reviewed our records and found no missed calls or unanswered emails from the contact information we have on file since the outreach sent by our ***************** Manager, ***** *****, on August 21, 2025.
  
  On that date, ***** contacted you via:
  1. Email to ********************* which was first opened at 10:36 PM on August 21 and again at 9:47 AM on August 22.
  2. Text message to your phone number ending in 0876.
  3. Phone call and voicemail, inviting you to follow up for further assistance.
  
  Please see the attached screenshots documenting these contact attempts.
  
  Given the verified and timely communication, we believe this matter should be marked as Resolved. If you still require assistance, we encourage you to reply to Tanyas messages directly or, as noted in her outreach, contact our 24/7 ***************** team at ************ or *****************************************************.
  
  We remain committed to supporting you and hope to hear from you soon.
  Thank you,

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against MAC Properties Unjustified Damage Charges Upon vacating the apartment, I left the unit clean and in its original, undamaged condition. Despite this, MAC Properties billed me $625 for a cleaning fee and a custom paint fee., appliance damage (which was communicated to be a water stain on the stove top). They have not provided photos, estimates, invoices, or any substantiation of actual damage. These charges appear improper and fall under routine wear and tearmaintenance responsibilities that should fall to the landlord during turnover, not to me.

  

  Business Response

  Date: 08/19/2025

  We appreciate the opportunity to provide clarity on this matter. The resident vacated the apartment on July 19, 2025, and the final account statement included charges for cleaning, custom paint, and appliance care. Following a review of the account, a credit was applied on July 25, 2025, reducing the balance by a portion of the disputed charges. The current outstanding balance is $312.69.
  
  Our ***************** team has discussed these charges with the resident both over the phone and in person. During these conversations, we explained which items qualified for adjustment and why certain other charges remain valid. In particular, costs related to appliance damage were reviewed and confirmed as appropriate under the lease terms, which outline resident responsibility for issues beyond routine wear and tear.
  
  We understand billing disputes can feel frustrating, and for this reason, we issued credits where appropriate. If the resident would like further clarification, our team is available at ************ or *********************** and we would be glad to provide documentation or walk through the ledger in detail.
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a unit transfer through Mac Apartments from ************ Apartments to ************** Apartments due to consistent issues of pest control problems that were not properly addressed. I was told that I would not be responsible for the remainder of my lease (through May 2025) as I was doing a transfer to another Mac Property. I signed my new lease for the transfer as of March 17, 2025. I vacated the ************ Unit on 3/29/2025 and turned in my keys. I paid for the ************ unit through March 31, 2025. I should be credited for the prorated daily amount for the two days after I vacated. All charges through May 31st, 2025 should be reversed. I have called multiple times, sent multiple emails, and the balance remains. I spoke with ****** from ********************************** who treated me with kindness, and she submitted an internal inquiry service request #******** today, June 27th, 2025, to have the ledger reversed as I continue to receive emails threatening collections if the erroneous billing is not paid in *********************************************************** credit and would like an investigation into this immediately as I no longer trust that this will be handled with care.

  

  Business Response

  Date: 07/15/2025

  Thank you for sharing your concerns with us. We appreciate the opportunity to review and address your experience.

  
  

  We understand you transferred from *********************** to ************** Apartments on March 17, 2025, and moved out of your ************ residence on March 29, 2025, returning your keys at that time. Our policy regarding inter-property transfers is to close the previous lease once we confirm your move-out and key return, with any remaining charges prorated accordingly.

  
  

  Unfortunately, it appears that your Regents Park account stayed open past your move-out date due to a delay in closing the account, which also caused continued billing. Once we were made aware of this, we processed a full reversal of all post-move-out charges as of July 3, 2025, including any rent owed after your transfer date. The only remaining balance then was a $150 modem fee, which has since been reviewed and reversed as well.

  
  

  As of today, your previous account shows a zero balance, and we have ensured that no collection activity will occur. Please allow time for our system and any third-party reporting to update properly. We apologize for any confusion or inconvenience this delay may have caused. If you have any further questions or need written confirmation, please contact our ***************** team at ************************** or ************.

  
  

  Sincerely,

  Mac Properties ***************** Team

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Mac Properties on September 6, 2021. While there I experienced:-Inconsistent rent and rent hikes while under lease -Poor maintenance of facilities -Theft of property -Over charges -Retaliation because I refused to use their rent insurance. I had my own.-Constant threats and harassment, and retaliation of a non-renewal of lease and a plethora of other issues. The last issue was retaliation against me because I filed so many complaints with different agencies. The retaliation was a refusal to renew my lease forcing me to move. I paid all fees, even ones that were not mine. Almost two months after moving, I received notice that I had not moved, but I did. I was under lease somewhere else. I was charged ******* and now that fee is on my credit. I want it removed now. In addition, all the additional fees that amount to approximately $4000.00, I want that refunded to me. I want no further issues with this company after it is resolved.

  

  Business Response

  Date: 07/01/2025

  Dear Ms. ********************** sorry to hear that your experience with Mac Properties did not meet your expectations, and we want to provide clarity regarding your account and final charges. Your lease officially ended on July 5, 2024. Our records indicate that multiple outreach attempts were made by our billing, retention, and resident services teams, but we did not receive a response. Additionally, we have no record of receiving your apartment key. As stated in the lease non-renewal communications, the return of the key and any access cards is required to complete the move-out process. We also communicated this via phone and email on July 31, 2024, and noted that if documentation confirming the key return by your lease end date could be provided, we would be able to reverse charges and update our records. Because we did not receive the key, rent charges continued through August 28, 2024, the date an occupancy check confirmed the apartment was vacant. In addition, a $500 month-to-month fee was assessed for August, per the lease terms. Your final balance also includes a $120 charge for custom paint that was not restored prior to move-out.
  
  You mentioned that the key and payment were mailed. If you have confirmation of key return dated prior to August 28, we are happy to review the account again and make any appropriate adjustments.
  
  We understand your frustration and want to ensure the matter is addressed fairly. Please feel free to contact our team directly at ************************** or ************ if you have any documentation to provide.
  
  Sincerely,

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23503622
  
  I am rejecting this response because:

  7/8/2025
  Good day Mac Properties:
  Regarding the formal complaint that I have made to the Better Business Bureau, I reject your response. I am rejecting your resolution for the following reasons:
  -The treatment that I received was discriminatory
  -You said that you could not reach me during this time, but I was in contact with you and offered several solutions in which you did not respond

  -**** ****** in the attached communication and your office indicated that the records had not been updated and they would update them (August 20, 2024) **** ***** was copied
  -You are still trying to overcharge and make money on issues that were resolved
  -It is illegal to discriminate against any individual of a protected group
  -According to Fair Housing Laws, it is illegal to discriminate against anyone based on color, age, national origin, source of income, RETALIATION, religion, ancestry, disability, familial status, pregnancy, reproductive decisions, sexual orientation, and arrest records.
  -You did not comply with Fair Housing with fair rental prices but fluctuated back and forth
  -You did not mediate disputes but instead retaliated
  -You violated Civil and Human Rights Laws on a Federal and State level
  -You falsified records for financial gain

  -It is illegal to force a tenant out

  I was discriminated by one or more of these and the emails prove it. In addition, you are charging me, once again, for fees in which I addressed concerns.
  The apartment was not in good condition when I moved in, and I made several complaints. I painted the apartment when I left
  You indicated you were going to fix the door locks due to the times that workers had to open doors for me because the locks did not work and the times the locks were coming off the doors. Although I returned the keys, you said you had to replace them anyway when I spoke with representatives in the office because of the ongoing problems with the locks.
  

  I left the apartment in better condition than how it was presented to me.
  To this end,I reject your complaint. The resolution that I would like is no further harassment, and this removed off my credit immediately as I do not owe you anything.
  

  Respectfully,
  ******** *********
  
  

  

  Business Response

  Date: 07/15/2025

  Dear ********,
  
  We acknowledge that you previously informed our team that you had mailed the keys back to us. Although we did not receive the keys or confirmation of delivery, we agree that this situation could have been better communicated and resolved more promptly. As such, we have adjusted your final balance to reflect charges only through July 5, 2024, plus a $120 custom paint charge, and we have submitted a request to our collection agency to update your account accordingly.
  
  Please allow time for both our internal systems and the collection agencys reporting to update accordingly. We also understand the impact this situation may have caused and regret any frustration experienced during the resolution process.
  If you have additional documentation or questions, please get in touch with us at ************************** or ************ so we can assist you further.
  

  Customer Answer

  Date: 07/24/2025

  Complaint: 23503622
  
  I am rejecting this response because: The response to my complaint indicates the situation could have been handled better and that they will agree to updating my files to remove the information from my credit report. In addition, all fees up to July 5th must be paid. There will be a $120.00 surcharge for a custom paint job. I will agree to the terms of this if MAC Properties agrees that my balance as of July 5th was a 0.00 balance and the information is removed from my credit file. I still have concerns regarding the $120.00 fee being that I was overcharged several times while having a legitimate insurance policy. MAC properties wanted me to use theirs. A valid insurance policy was on file. In addition, locks are supposed to be changed once a resident moves and painting is supposed to be completed. I painted the apartment and ensured things were in order. I ask for your help in resolving this. 
  
  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 08/11/2025

  Dear *** *********,
  

  We appreciate the opportunity to respond and reiterate our resolution.
  

  As stated in our prior communications, we have adjusted your account to reflect charges only through July 5, 2024. All charges for August 2024 and related month-to-month fees have been removed. We have also submitted the request to our collection agency to remove the prior balance from your credit report. Once their update is processed, your account will show a $0.00 balance as of July 5, 2024.
  

  The only remaining charge is the $120 custom paint fee, which is consistent with your signed lease agreement requiring restoration of altered paint colors to the original finish. While we understand you have expressed disagreement with this charge, it is a standard and documented move-out cost, not related to insurance, locks, or other matters raised in your complaint. 
  

  We consider this matter resolved with the balance adjustment, credit report update request, and final account closure. Thank you for your time and for allowing us to finalize this matter.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mac Properties take my money for an apartment on May 5th and then did not accept the price offer. I went with another apartment they offered and they refuse to fix what CHA listed and said they will provide a refund June 3rd. When I reach out about the refund I was ghosted. I have not heard nothing from them since and need my money for an apartment. They scammed me for my money and was not ever going to give me somewhere to live. They kept offering apartments they knew was going to fall through.

  

  Business Response

  Date: 06/24/2025

  Thank you for bringing your concerns to our attention, *******. We regret to hear about your experience and the frustration this has caused. We appreciate the opportunity to provide clarification and assist with a resolution. The apartments you applied for ultimately did not pass the *** inspection due to exterior items that Mac Properties does not modify for inspection purposes. We understand how disappointing this outcome was, and that you were hoping to secure housing that met *** requirements. When the initial apartment fell through, we offered alternative options in an effort to help. However, we recognize that this did not meet your needs, and that you decided to request a refund.

  Unfortunately, there was an internal delay in processing your refund request, as the payment was not initially linked properly in our system. We sincerely apologize for this oversight. We are working now to expedite the return of your paymentour accounting team will process your refund back to your original credit card. You should see the funds within the next few business days.

  If you have any further questions or would like to confirm receipt of your refund once it is processed, please feel free to contact us directly at ******************************************* or ************.

  Thank you for your patience as we work to resolve this matter promptly.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23445515
  
  I am rejecting this response because I have not still been fully refunded and its taking a very long time to settle this when it was not time getting my money.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/01/2025

  Hello *******,
  
  Thank you for reaching out and providing your feedback. Our records indicate that your refund was processed to the original form of payment on June 18, 2025, in the amount of $947.00. The remaining balance on the account was disputed through your credit card company, and this remaining charge was reversed by the credit card company itself. Please reach out to your the issuer of your credit card if you have not seen this charge reversed on your account. If you would like to discuss this refund with our team directly, please reach out to our **************************** at ************************** or via phone at ************.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23445515
  
  I am rejecting this response because I sent more than $947.00.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* is consistently experiencing issues with the key fob access. All doors to enter the building were broken for at least three days in the winter. I was stuck waiting outside in the cold past 11pm for maintenance to come open the door. This issue occurred again in April or May. I, along with two other residents, were stuck outside waiting for someone inside to see us and open the front door. Today, my key fob is not working to enter my own apartment unit door. Now I am stuck waiting again for maintenance to arrive and let me into my home. No compensation or apologies have been offered at all. This issue makes me feel unsafe and worried that at any time I may randomly get locked out of my building. They said it will take up to 40 minutes for maintenance to arrive to let me in so now Im waiting outside my door unable to access my own home.

  

  Business Response

  Date: 06/16/2025

  Thank you for sharing your concerns, ******. We regret to hear about the frustration and stress this has caused you. We appreciate the opportunity to address your experience and provide additional context.
  

  Our records confirm that the ********************* experienced two rare malfunctions with the key fob system in January 2025. The first incident, in mid-******** was due to an unexpected system failure that disabled all resident fob access. Residents were still able to use the intercom system to enter the building during this time. We promptly sent a communication to all residents on January 17, 2025, informing them of the issue and the steps we were taking to resolve it. A similar malfunction occurred a few days later on January 22, 2025, and communication was again shared with residents.
  

  Regarding your more recent concerns:
  On May 18, 2025, we received your work order about an access issue. Notes indicate that maintenance checked the door, and it was functioning as intended at that time.
  On June 6, 2025, you submitted another service request reporting that your apartment door lock was not functioning. Our records show that the lock was reprogrammed that same day. The red blinking light you reported typically signals a low battery, and we addressed this during the service.
  

  We understand that being unable to access your home, even briefly, is deeply upsetting. While we aim to respond as quickly as possible, we recognize that waiting for assistanceespecially late at night or in cold weathercan feel unsafe and inconvenient. Please know that your feedback is helping us evaluate additional safeguards and proactive measures for the buildings entry systems.
  We are happy to speak further with you about your concerns. If you would like to discuss this matter in more detail or share suggestions, please contact us directly at ******************************************* or ************.
  

  Thank you for your patience, and for being part of our community.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Severe ***** infestation throughout the entire complex- ineffective treatment lies, unlawful entry when a minor is home with no notice and child is female and maintenance worker was male- property management saw a live ***** in broad daytime climbing out of my appliances- fake contracts- illegal pest control chemicals- refusal to adequately fix this gas lighting- proof of retaliation- blatant violation of human rights and safety.

  

  Business Response

  Date: 06/02/2025

  Hello, In order to properly address any concerns, we would need to know the name, phone number, email address, or physical address of the resident. This BBB complaint was submitted with no apartment resident address and a fake email address. We are always happy to promptly and completely address any BBB complaints submitted, but cannot do so with false contact information in order to properly research and figure out how to best serve the customer. This should be removed. Thank you.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing you because I am being stonewalled by my property management company, Mac Properties, about a highly suspicious bill that I received recently from them and their utility billing partner, **********. The bill was supposedly for vacant charges from 3/11/2025 to 4/9/2025. This can't possibly be correct! I have occupied my apartment for a year and a half and have had electricity services in my name with Commonwealth ****** (ComEd) the entire time. I emailed a copy of my ComEd bill from 3/10/2025 to 4/9/2025 to ***************************, a senior resident services associate at Mac Properties. She has not returned my call or my email to confirm receipt of the copy of the bill. I have attached a copy of the suspicious bill (that I should NOT have received) and a copy of my ComEd bill for the overlapping time frame. You will see the attachments below.On Friday, May 23rd, I delivered a printed copy of the ComEd bill, in person, to a representative at the Mac Properties office located on **********************. The representative told me that ******** was absent and that my documents were placed on her desk. She also reassured me that ******** would reach out to me when she returned, and that I would be issued a credit for the bill for $72.60. I have not heard from ********, nor is there evidence of a credit for the suspicious bill (sent in error) on their resident portal.

  

  Business Response

  Date: 06/05/2025

  Dear ****,
  Thank you for bringing this matter to our attention. We sincerely regret the confusion and frustration caused by the recent utility billing issue.

  After reviewing your concerns and confirming the documentation you provided, we agree that the charges in question were made in error. Although your ***** account remained active during the period in question, you were mistakenly billed by our utility partner, Conservice, for vacant usage.

  We have since been in contact with Conservice to clarify the discrepancy. As of June 5, 2025, your resident ledger has been adjusted, and the $72.60 charge has been fully reversed.

  We also recognize that our delayed response and lack of communication added unnecessary stress. Please accept our apologies for the gap in follow-up. Were taking steps internally to ensure that similar issues are handled more quickly and transparently in the future.

  
  If you have any further questions or would like confirmation of the updated ledger, we welcome you to reach out to our team directly at ************************** or call us at ************.

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This building has faulty alarms that go off during the night.Rat infestation and cockroach infestations and Silverfish from apartment to apartment stemming from the basement and open holes in the walls.Inconsistent heating during the winter.Houseless individual lives with the A/C units and has made a camp for himself.A different homeless man sleeps in the lobby or in the halls adjoining the lobby or outside as well.Tenants not using leashes specifically a pit-bull running around running up to small dogs.Mice causing damage to appliances.Ignored maintenance requests.Third party contractors entering apartments outside of work hours on the weekend which the lease specifically states will not happen as their maintenance staff don't work *********** call no show pest control before outsourcing to a third-party pest control business.

  

  Business Response

  Date: 06/05/2025

  Dear Xavier,
  Thank you for sharing your concerns. Were sorry to hear about the challenges you've experienced, and we appreciate the opportunity to respond.

  Pest Control and ******************************start="447" data-end="450"> Since your move-in, our records show four submitted maintenance requests, all of which have been completed. This includes three separate pest control visits. While no activity was detected during follow-up inspections, we recognize that pests can be a persistent concern. We're continuing to evaluate the source of activity and would be glad to coordinate additional treatment if needed.

  Microwave and ************************start="872" data-end="875"> We understand that it took longer than expected for your microwave to be replaced. We regret the delay and recognize how inconvenient that must have been. Our team has since completed the installation, and were working to improve turnaround times for appliance issues moving forward. Regarding inconsistent heating, we do not have any work orders on file but welcome you to submit a request if the issue continues.

  Apartment Conditions and ********************start="1354" data-end="1357"> Notes from a recent pest control visit suggest that general housekeeping conditions may be contributing to activity inside the apartment. If this is something you'd like assistance with, our team is happy to provide guidance or connect you with resources.

  Common Area Concerns and **********************start="1656" data-end="1659"> We are aware of and actively monitoring reports of individuals loitering near the property. Our teams are working to address these matters with increased vigilance and local support. We understand how unsettling this can feel, and your safety remains a priority.

  Additionally, our records indicate that all apartment entries have followed standard protocols. However, if you believe someone has entered your home outside approved hours or without notice, we encourage you to contact our team directly so we can investigate.

  Pet ****************************start="2214" data-end="2217"> We ask that all pet owners follow our leash policy to support a safe and respectful environment for residents and their pets. Our team is following up with residents where needed to reinforce these expectations.
  

  We value your feedback and want to continue working with you to address your concerns. Please reach out to our management office directly or contact us at ************ or ********************** so we can assist further.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having problems with my close apartment neighbors. I have say something to my office mac properties has not done I am getting bully by them it really hurt me to be living there and have to hear them mock me and make funny of what they hear from my apartment I need something done I don't feel safe living in my apartment mac properties has not done anything about it

  

  Business Response

  Date: 04/08/2025

  Dear *****,
  

  Thank you for bringing your concerns to our attention. Were truly sorry to hear that youre feeling uncomfortable in your home your well-being is important to us, and we take all resident concerns seriously. We have looked into the issues you reported, and the neighbors in question have stated that they are either not home or not engaging in any behavior directed toward you during the times youve mentioned. We understand this situation is upsetting and want to ensure you feel supported.
  

  As shared previously, if you feel harassed or unsafe during these incidents, we strongly encourage you to contact the ***************************** at the time the issue occurs. You may also contact **************, our security partner, who can help assess and respond to concerns on-site. However, for any situations where you feel in danger, reaching out directly to local authorities is the best course of action.
  

  We are here to support you and remain available to discuss this further.