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Business Profile

Property Management

Mac Properties

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mac Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/17 I did not have any heat in my apartment and it was 20degrees out at 6pm that night I called maintenance who said someone would be there in 30mins but nobody showed up all night. So I was freezing w no heat. I get home the next Day and its burning up in my apartment they mess with the k**** on the radiators in my apartment and did something to where Im not able to turn the heat down at all. Today it is 80 out and my radiator is pushing out heat like its on full blast with no way to turn it down. I requested maintenance to come to my apartment which they refused stating they cannot turn the boiler off and less its been 10 consecutive days in a row of weather above 55. I was not asking them to turn the boiler down I need them to fix the k**** on my radiator in my apartment. I should be able to turn my heat up and down as I wish in my apartment. They are refusing to help me, when I call I get hung up on or they just ignore my call and dont answer. They are refusing to speak with me or help me this is not what a property management company should do for business.

      Business Response

      Date: 10/26/2022

      On 10/18 *********************** submitted a work order through the portal for no heat about 9:30PM. The issue was resolved on 10/19 about noon.
      On 10/19 in the late evening, *********************** then called to let Mac Properties know that it was too hot in her apartment and wanted the radiators turned off. Since the weather was fluctuating so much between the 40s and then 70s coming up on the weekend, it was difficult to turn them off right away. On 10/20 about 4PM, when the weather was known to turn warm, the boilers were shut down for the unseasonably warm weather we were having.

      There is no record of any calls received from **************** besides the one reporting the heat issue and the one regarding the apartment being hot. We are more than willing to discuss any issues **************** has. Both issues were resolved within 24 hours of reporting the issues.

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