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Business Profile

Property Management

Forth Group
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every forth of month The business named Forth has been taking ****** from my bank. This was supposed to be a **** revolution *** They have done nothing with my account as of yet.I have called and emailed them with no response. I want to cancel and I want every pennies returned to me. ************.

    Business Response

    Date: 08/11/2025

    We do not have a homeowner by that name or in our system.  If the have a specific property and unit they live in we could try and find them.  

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** ********- manager at Forth Group is overstepping her management boundaries. We have an issue in the building with packages being stolen. The theft gets inside the building somehow and take packages. We've had signs on the front entrance and packages still come up missing. Even with having a sign some delivery services will still leave the packages outside of the door anyway. We have no names on the mailboxes. We have folks who leave their packages in the hallway for days but once its get stolen then there is a problem. The theft comes into the building rather packages are outside or inside. That's another issue. I am against signs being blastered on the front door its not a good look. *** sent out an email threatening to fine anyone who takes the sign down which is not her position to do. We are to vote by building on how to handle the theft issue. The budget was passed without my vote and a new camera was approved back in January. Assessments went up, but no camera. Where is my money going? I want my money reimbursed for a camera i did not vote on and there is not new camera.

    Business Response

    Date: 04/03/2025

    This property is a condominium association and decision are made by an elected Board.  Our manager *** ******** follows the directive of the elected Board. The Board is aware of package theft and has authorized the manager to place signs on the property and not allow residents to remove them.  The signs and cameras have been put in place to deter theft.  The resident is not a Board Member and does not vote or have a say in the operation of the property.  Residents do not vote on or control individual issues or operation of the property. Owner residents vote for Board Members and they are tasked with the authority to do what is best for the property and our manager implements those directives. 

  • Initial Complaint

    Date:11/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PORTAL ACCESS-November 2024, I've been living in my unit for 8 years. Since *********, to this day, I have had no access to the owner portal. I have sent numerous emails trying to gain access to my portal. I have back-and-forth communication trying to resolve this issue. I work a full-time job to pay my bills and to pay my assessments on time, and having access to my portal is part of my assessment fee. Not sure why this office feels I should keep calling them when there has been no attempt to contact me to resolve the issue. I completely gave up and I am paying for something that I am not getting. I am requesting back pay /a percentage for my assessments and access to the portal. I have other pending issues along with several other owners regarding Forth Group management. Assessments going up, and the building repairs upkeep has not been kept up for the time that I have lived in my unit. We have proof and pictures. We/Owners attempted to contact the owner of FORTH GROUP Management in July 2024, but no reply. I look forward to hearing how we can resolve this *********** regards,******* ********* **************************************************************************************** ************ **********************

    Business Response

    Date: 02/12/2025

    We do not block access to the resident portal.  Residents can reset their own password if they forget it and can call our help desk if they need assistance logging in. We have over ***** residents that have access to the system that regularly make payments, obtain information etc.  The resident was sent a password reset link sent: 1/26/2025 2:43 PM. We have reminder her to check Yahoo spam to see if our emails are somehow being blocked on her end.

  • Initial Complaint

    Date:04/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My property manager, ******************* has done nothing to prevent the constant vandalism of my car. Someone in my building keeps throwing urine and other liquids on my car from their balcony. I take photos and inform **** of this every time, and he claims to check the cameras and sees nothing. He has made absolutely no attempt to resolve the problem. I am considering taking legal action.

    Business Response

    Date: 02/12/2025

    The Community Manager has done everything in his power determine the cause and assist the Resident, and there is no information or evidence related to who may be doing this. This is something that should be reported to the police; vandalisim, hate crime, etc are crimes and beyond the scope of an HOA

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