Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I live at ***********************************. I have had consistent power loss in just my apartment for over a year. I reached out to ***** and they told me it was an apartment problem. The last straw was this heat wave where my power was out with no response from the property or engineering. Timeline of events:Friday 6/20:Lost power at 5:00 PM- reset the breaker myself, left voicemail/call for building engineer, and office. No response 5:15 *************** again, reset breaker myself, call building leave voicemail, leave voicemail and text to engineer.5:30 *************** again, reset breaker myself, call building leave voicemail, leave voicemail and text to engineer.Saturday 6/21:8:47 AM: *********** again, reset breaker myself, call building leave voicemail, leave voicemail and text to engineer.9:47 AM: *********** again, reset breaker myself, call building leave voicemail, leave voicemail and text to engineer.12:00 PM: *********** again, reset breaker myself, call building leave voicemail, leave voicemail and text to engineer. This time i left my apartment.Sunday 6/22:9:00 AM: *********** again, reset breaker myself, call building leave voicemail, leave voicemail and text to engineer.I have reached out and left a voicemail to the office 6/20-3X, 6/21-2X, 6/22 1x. All unanswered I have reach out to the engineer in total 9x times with no *********** this point my apartment is over 90 degrees and inhospitable.

  

  Business Response

  Date: 06/24/2025

  Unfortunately, we did not receive these messages until we opened per normal business hours; however, building engineer responded and visited the unit on Sunday to address the concern. Building engineers are expected to be available to address emergency tenant concerns over the weekend. Management is involved to address ongoing electrical issue and we have credited the tenants account. We're working closely with the tenant to ensure a satisfactory resolution.

• Initial Complaint

  Date:04/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mislead by **** representatives to believe there was parking available, only to find out after I traveled 1000 miles from ******** that the parking is not owned by Beal properties, and owned by *****, which I have to pay ***** for, and even then it does not guarantee a parking space. 1 month after moving in they constructed a back porch that runs directly next to my bedroom window, rendering privacy very difficult if not impossible. I have had multiple appliance failures resulting in out of pocket expenses to me. They removed a rooftop deck (amenity) that I was "pitched" when I was shown the apartment. This is all in a 3 month span. I moved in at the beginning of 2025.  

  

  Business Response

  Date: 04/14/2025

  - Beal Properties did not mislead the tenant regarding the parking. They worked with an outside rental agency who compensated the tenant for the mix-up.
  - We do not advertise owning the ***** parking lot. We cannot be responsible for Metra's parking space availability.
  - All maintenance requests have been addressed and resolved in a timely manner
  - We do not agree to shortening the lease term. We have shared lease termination options with the tenant.

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20822056
  
  I am rejecting this response because:

  This transaction was not claimed as fraudlulant by *****************. Beal Properties nor the bank has said this in numerous communications. I would like to know how **** Prperties came to this assumption. Really just proves they are willing to lie to not be held accountable for terrible customer service as shown on their numerous negative ****** reviews.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/06/2023

  ********************,

  We can understand how frustrating this must be for ************************************, as it is for us. We would like nothing more than to help to get her money back. Unfortunately, what **************** may not have shared with you is that instead of simply asking us to refund the money, she decided to tell her bank that her original transaction was fraudulent. Once that was done the money was removed from our account and returned to her bank making the quick electronic process to reverse the transaction no longer available to us. Since the money is actually no longer in our account, we have no way to write her a paper check.
  
  Because **************** reported the transaction as fraudulent, her financial institution is holding the funds pending their internal investigation. That is the reason we asked her to contact them, in the hope she would be able to retrieve the money more quickly. Her bank will most likely release the funds to her, but if they are released to us, we will immediately reverse the transaction for her, or write her a paper check. Until then, we both are stuck waiting until Ms. ******* bank decides what they want to do.

  

  Business Response

  Date: 11/21/2023

  We provided documentation of our attempts to refund on 11/10 and received no further communication regarding this issue.

  Customer Answer

  Date: 11/22/2023

   
  Complaint: 20822056
  
  I am rejecting this response because:

  Beal properties lied and fabricated a story about **************** claiming the charge was fraudulant which is a blantant lie. Beal properties has FINALLY reached out in an effort to pay **************** back via check.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/27/2023

  ******************** has submitted these complaints on behalf of a third party, and it's unclear why BBB is accepting them in this manner. Additionally, multiple efforts were made to refund the payment, but they were consistently denied due to being flagged as fraudulent. Both the company and the affected party have evidence supporting this. It's possible that ******************** may not be aware of these details since he is acting as a third party.
  The primary objective was never to withhold the individual's funds. We have shared relevant documentation with the actual person affected by the issue and made sincere attempts to assist throughout the process. As a gesture of good faith, we have issued a refund check. We believe BBB should consider this case closed, or they can contact me directly for further clarification. The amount of time spent addressing an issue that was not our fault has been excessive.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 20493058
  
  I am rejecting this response because: The anonymous response from the business is not true. Problem was not resolved and it will remain unsolved like many times before. All we can get are just promises that would not be fulfilled. Only rent increases and not a dime spent for decent living. I will move as soon as I can. 
  
  Sincerely,
  
  ***********************;       

  

  Business Response

  Date: 09/05/2023

  We replaced the pipes and resolved the concern. If you are still experiencing issues with your hot water pressure, please contact our office and we will handle it immediately! Thank you!

  

  Business Response

  Date: 09/21/2023

  We did replace the pipes and sent a water pressure technician to resolve the issue. We sent a follow up email to confirm everything was taken care of, but we did not receive a response. Our priority is to make sure we resolve this maintenance request immediately and to your satisfaction. Your Administrative Property Manager is reaching out to you.

  Customer Answer

  Date: 09/23/2023

   
  Complaint: 20493058
  
  I am rejecting this response because my hot water pressure is still not normal and it is like this for almost a year. I asked for a rent discount according to MUN.CODE CH. 5-12-110(f) section 4 , but instead I was "rewarded" with a rent increase. If they want a high rent, they should provide a same level of condition.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with Beal Properties on Jun 3rd and moved in shortly after. The unit rented was not the one I was shown, and I was wrongly told that the unit would be identical. Upon arriving to the unit we discovered multiple issues. The door is mounted improperly, and cannot be closed or locked. The window is improperly sealed, leading to an infestation of mosquitos. The ** unit is in poor condition and needs to be serviced. I brought these concerns to management and they were not addressed. In early July before 4th of July I noticed a rat in my apartment. I was told this issue would be dealt with. The hole was sealed but the building has yet to be secured. The construction has left the windows permanently opened on the first floor of the building, which is where the rats are coming in from. After more than a month of rats invading the apartment I called my own exterminator. The exterminator came and confirmed my suspicions: the building is not secure. There are holes throughout the hallway where the rats have crawled through. Because my door is STILL improperly mounted the rats are able to enter through the front door into my room. The rat issue has yet to be resolved, and as of just a few hours ago the rats (3 rats) were in my apartment. Other problems plaguing the building are:broken elevators, one of the elevator doors is far too heavy to safely operate and is a safety hazard to tenants. Trash has repeatedly piled up in the alleyways and has not been properly serviced. Before signing the lease I was not made aware that ANY renovations were to take place in the building. Construction takes place almost every day without warning. I have asked management repeatedly to warn tenants at least a day before extensive all-day construction is to occur. Every request I have made to management has been ignored, and my health is at risk living in this building.

  

  Business Response

  Date: 08/28/2023

  We have offered to let this tenant out of their lease.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told directly but a leasing agency they work with that an administration fee of almost $1,000 I had to pay to apply for an apartment was refundable. He told me twice it was refundable if I was denied application and that he called **** to confirm this. However they emailed me today to say I will not be getting this money back even though I was denied. They are clearly money hungry and a slimy business who cares more about milking money out of applicants than providing people with fair housing. Almost $1,000 just to apply to an apartment is an outrageous especially if non refundable. I will be advising anyone considering them to do it. And I will be letting everyone I meet to stay far away

  

  Business Response

  Date: 07/19/2023

  We have provided the tenant with a refund.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20137452
  
  I am rejecting this response because:
  It is false- the bike room was secured as shown in my text response to your maintenance man for the property. I had no access.
   Verified by every person I have spoke with as well. A police report is on file, as well. 
  Sincerely,
  
  *************************ey refuse to initiate after *** left voicemails, which is have been stressful and only add to an already tense situation. Ive filed a police report- insurance deductible is more than cost of damage. I simply asked them to replace the tire/lock that someone [they have cameras to see who that *** be] in their secured building has vandalized. They have met me defensively, refusing to help, and tonight refusing to direct me to upper management, who *** be able to provide me best practice as a paying tenant. Zero compassion, and ability to problem solve, insuring tenants are happy and when violated, the matter is taken seriously. This is such a frustrating experience, made worse by people who lack concern for the very people who employ them. Make it, make sense. All I want is my bike back, is that too much to ask?!? ????

  

  Business Response

  Date: 06/05/2023

  The bike was stored in an unsecured area and we are not responsible for lost/stolen personal items. We sympathize with how stressful this must be for the tenant, and our team (including Britany from upper management) has advised the tenant to take the appropriate steps by contacting the police. We want to help the police with their investigation and have the footage saved for the detective.

  

  Business Response

  Date: 06/07/2023

  Good morning, ****
  
  We received your BBB update. We understand that you felt the room was secured and we apologize for any miscommunication and stress. That room was not meant to be accessible to tenants and there must have been a mix-up. As an act of good faith, we are crediting your account a total of $140, as requested. We hope this restores your faith in **** and we look forward to providing you with an exceptional renting experience. Please let me know if you need anything else.
  
  Thank you!
  

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve a noise disturbance issue with my property management company, Beal Properties, the last few weeks but it has been unresolved. I had contacted law enforcement and was advised noise disturbance of this nature should be handled by property management. The situation is all hours during the day and all hours at night, the noise coming from their apartment is unbearable. Its constant banging on their floor (my ceiling), very hard stomping, throwing stuff on their floor (my ceiling) and constantly moving furniture all the time. Its gotten so bad that on weekends, I will take a blanket and pillow to my car and just sleep on my backseat just so I can have peace. I pay $1,290 a month for rent and I should not have to do that. Its not normal background noise coming from their apartment. This all started when the tenants boyfriend moved in two months ago, which Im not sure if he was even added to the lease agreement.I have proposed to Beal Properties moving to another apartment due to constant noise but have received no follow up or effort to follow up with me about that. At this point, I would even ask the property management to end my lease early without penalty to me and let me leave this apartment within reasonable and adequate time to find other living arrangements. This has caused me so much distress and very sleepless, restless days and nights. I cannot get adequate sleep or rest in my apartment which has impact my day to day and overall mental and emotional health. I hope there is a solution and a way out of this problem. Thank you for any assistance you can offer.

  

  Business Response

  Date: 04/26/2023

  We have been responsive to all tenant concerns and have taken the appropriate steps with the units that were reported for causing the disturbance. Our office is reaching out today to send over lease options for review.

• Initial Complaint

  Date:03/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19612580
  
  I am rejecting this response because there has not been a solution to the issue. as stated in my complaint, i am not confident this issue will be resolved in a timely manor. I have been in this unit for a month and have not been able to use WiFi. I am being told this is being worked on but have yet to receive a data box install date or any update on when this issue will be resolved. 
  
  Sincerely,
  
  *******************************, include being WiFi accessible. I am concerned that this building will not have WiFi accessibility for some time due to the location where the data cables are currently being stored (an un-renovated garden apartment) and feedback from the ******* tech stating that the construction site is clearly not complete and ******* most like wont be able to complete their portion until the construction is 100% finalized. I am also concerned that there has not been an install date provided by ******* to the property office. Overall this move in experience has been very frustrating, and I am disappointed in how this all has been handled.

  

  Business Response

  Date: 03/20/2023

  We were made aware of the issue last week and since then we have been actively working with the internet provider to expedite the work they need to complete.