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Business Profile

Proofreading

QuillBot, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Proofreading.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I'm *****. My email address is *********************** and on February 28, 2023, I was charged $19.95 for your company's Premium subscription. The problem is that I actually used your services last year before deciding I didn't like it and canceling my Premium subscription. For some reason, however, I was charged again a few days ago even though I did not make this purchase. I would like my money back

    Business Response

    Date: 03/16/2023

    I can confirm that this subscription has been cancelled by a member of the support team and a refund has been initiated, as requested by the customer. It takes 510 days for our payment processor, Stripe, to issue a refund. If there are any issues with the refund, such as a double charge or not receiving the refund after 10 days, please contact us back and we will help you further.

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 4 times over the course of 4 days from a company called Quillbot, a total of 70$. 3 charges for 20$, 1 for 10$. I have never used Quillbot and never heard of it. My card wasnt stolen, so I dont know how they got my information. Reviews online lead me to believe that others have had this same problem. I have tried to contact the company, but they do not respond quickly, and they have acted as if they are looking into it, but wanted a lot of my information that I am not willing to provide to a scam company. My bank says that a dispute could take 90 days, so Im hoping BBB can help.

    Business Response

    Date: 02/11/2023

    A fraudulent transaction was made on our website using the credit card, and I can also locate that the card owner has reported this via the support channel. The transaction was marked as fraudulent, and a refund has been initiated from our end. The refunds should appear on the statement within 510 days. 

  • Initial Complaint

    Date:01/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never have heard of this company prior to them charging my card fraudulently and I cannot get ahold of the company to cancel any subscription thats been taken out in my name or to get a refund

    Business Response

    Date: 01/27/2023

    It seems like a fraudulent transaction was made on our website. If you can share the following details for the transaction mentioned below, we can check the account and issue a refund in case of any fraud. Also, further block these card details for further abuse on our website. Cardholder can also reach us via our contact page to get this resolved.


    The last 4 digits of the card that was charged
    The expiration date of the card that was charged
    The date at which the charge was made
    The amount (in ***) you were charged You can usually see the *** amount in the description of the charge on your statement.

    Thank you!

  • Initial Complaint

    Date:12/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am charged $80 on my bank card and I did not authorize that charge by Quillbot, I use the free Quillbot. You can NOT get anyone on their phone. I do not want any money taken out of my bank by this company. They are crazy!! They have an F rating with the BBB and I noticed there are others who are charged without permission of authorization as well. This is a *************, they are on **************** ****** Dr! I have filed with my bank Fraud against them too!!!

    Business Response

    Date: 12/11/2022

    Thanks for bringing this to our attention. To make sure I can properly locate the fraudulent charges and ensure you're refunded, can you provide me with the following information?

    The last 4 digits of the card that was charged.
    The expiration date of the card that was charged.
    The date at which the charge was made.
    The amount (in ***) you were charged. You can usually see the *** amount in the description of the charge on your statement.

     
    You can reach us support as well on ********************************** or via https://quillbot.com/contact. 

    Thank you!

    Customer Answer

    Date: 12/15/2022

     
    Complaint: 18546835

    I am rejecting this response because: The money has been returned to my account. My bank shut down my old card account because they didn't want this company trying to charge me anymore money. I am please that Orion ******************** was able to return my money to bank account! Quillbot is a scam and the bank fraud explained to me how they work. Even though I received  my money I want a negative report against Quillbot.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/22/22 at approximately 11:30PM Central Standard Time, I received two charges from an institution I have never heard of before (QUILLBOT QUILLBOT ************). One charge for $30.04 and another for $10.00. I immediately called the phone number on the back of my card to cancel it. I looked up the institution and found it to supposedly be some kind of writing assistance thing. The phone number associated with the institution did not provide me with any real way to get in contact with someone from the institution. I then read online about people with similar fraudulent charges and decide to fill out this form with the BBB. I will continue to try and get a refund through the proper. The institution also claims to be in ********, but also some place in *****. These were also not the only fraudulent charges on my card within a matter of about two minutes.

    Business Response

    Date: 11/24/2022

    Thanks for bringing this to our attention. This seems to be fraudulent use of your card details on our platform. To make sure I can properly locate the fraudulent charges and ensure you're refunded, can you provide me with the following information?
    The last 4 digits of the card that was charged.
    The expiration date of the card that was charged.
    The date at which the charge was made.
    The amount (in ***) you were charged. You can usually see the *** amount in the description of the charge on your statement.


    You can reach out to us on contact us option (https://quillbot.com/contact) with all these details or via email on **********************************.

    Thank you!

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 08, 2022 I noticed two charges from a company named Quillbot. $9.95 @ 7:28 AM and $40.00 @ 8:40 PM on my Rapid Pay debit card. I never heard of this company and have NEVER ordered from this company. I am in SC, they are in ** so I have no idea how the obtained my information.I called Rapid Pay and reported this card as stolen. I emailed Quillbot . ******************************* requested card info; date, etc. 10/19/2022-***** stated the subscription did not go through because the system recognized it as fraud. However, ***** stated my money had been refunded and the subscription canceled.I reminded ***** that my money had not been refunded. Next ***** stated The money was not deducted because the order did not go through and he had no way of know who placed the order. I once again informed ***** that $ ***** was deducted from my debit account and paid to Quillbot. I also informed Rapid Pay and filed a dispute. Now I see I am not the only person who has never heard of Quillbotwith this complaint against them stealing from accounts. I want my money from these unscrupulous people.

  • Initial Complaint

    Date:10/04/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charge my debit card twice for *****. I never heard of this company at all. I found out tonight while checking my online banking. I never deal with this company. I am asking them to refund money back to my account. Here is information where they charge my account.FREE CHECKING, ***** Account information $106.37 Available balance Current balance: $146.27 Last 60 Days All Recent Year To Date Last Year Search All transactions for the last 60 days DateNumberDescriptionAmountBalance 10/04/2022 AFFIRM P ************************ In-process -18.73106.37 10/04/2022 QUILLBOT In-process -*****125.10 10/04/2022 QUILLBOT In-process -*****145.05

    Business Response

    Date: 10/08/2022

    It seems like case of fraud were card details were used on our website for making purchase, please help us with following details so that I can locate this transaction and to ensure that refund is processed.

    1. The last 4 digits of the card that was charged.
    2. The expiration date of the card that was charged.
    3. The date at which the charge was made.
    4. The amount (in ***) you were charged. You can usually see the *** amount in the description of the charge on your statement.

    Thank you!

     

    Customer Answer

    Date: 10/11/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The funds is in process to issue back to my bank account.

    10/11/2022 QUILLBOT HTTPSQUILLBOTILUSA
    In-process ***** 83.17
    10/11/2022 QUILLBOT HTTPSQUILLBOTILUSA
    In-process ***** 63.22

    Sincerely,

    *******************************

QuillBot, Inc. is NOT a BBB Accredited Business.

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