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Business Profile

Proofreading

QuillBot, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my QuillBot Premium subscription in March 2025, and since then my account has been on the Free Plan, as clearly shown on my profile (which states User since March *************, on June 29, 2025, QuillBot charged me 367 AED (approximately $99 USD) without any authorization or active subscription on my account. I never reactivated the Premium plan, and there were no warnings or confirmations sent prior to this charge. My payment method was a C3 card (a UAE-based payroll card), and I did not manually re-subscribe at any point.I contacted QuillBot support immediately and provided:Screenshots showing my Free Plan status Screenshots of the charge The card details (last 4 digits)A detailed explanation of the issue Despite following up twice, I have received no response for over a week.This unauthorized charge violates fair billing practices and raises significant ethical concerns. Moreover, I am aware that many other users have faced the same issue with unauthorized charges from QuillBot, which suggests this is a systemic problem affecting multiple customers.I am requesting a full refund for the amount charged and expect a formal response from QuillBot, as they have failed to resolve this issue through their support channels.P.S. I spoke with a QuillBot representative named Deeoshka, who repeatedly claimed she couldnt find any record of my account or the unauthorized charge. However, after I sent the screenshots as clear proof, all communication from her stopped suddenly. This lack of response suggests that they are aware of the issue but are avoiding taking responsibility, which raises serious ethical concerns about their handling of the situation

    Business Response

    Date: 07/08/2025

    We have issued a refund and cancelled the subscription with ***************************. Please note that it takes 510 days for our payment processor, ******, to issue a refund and for it to reflect on the source card. If there are any issues with the refund, such as a double charge, or they don't receive the refund after 10 days, please contact us, and we will help them further.

  • Initial Complaint

    Date:11/22/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 22nd, 2023, I purchased the premium subscription to Quillbot for the promotional price of $49.97, via my ****** account. On Nov 29th, 2023, I cancelled the autopay to make sure they did not renew my yearly subscription for the full price. On October 22, 2024, I received an email from Quillbot that my subscription was about to renew. I specifically told them to cancel my subscription to the service. However, when I checked my email this morning, I had a notification from ****** that Quillbot had charged my account for $99.95, without warning or consent. I do not know how they had access to my ****** since the autopay option had been turned off. When I contacted Quillbot about their mistake, they said that they could not refund me because their refund policy allows only one refund per account *ever*, and I had a refund back in September of 2023. I do no see how the refund policy applies here since the whole thing is their fault. I did not purchase the service and then refund it. I specifically told them to NOT renew the service and they did anyways. I want my money back.

    Business Response

    Date: 11/27/2024

    Hello team,

    Thank you for bringing this to our notice. After reviewing the situation, I can confirm that our support team has already issued a refund for the account with the provided email address and we have notified the user via email. We apologise for any misunderstanding caused. We have resolved this issue. If there is any further help required from our end, please let us know. 


    Regards, 
    QuillBot

    Customer Answer

    Date: 12/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've signed up to a Premium account of ********************** on Oct 2, 2024 and paid USD ***** (******* PHP) since I could not use some features without signing up to a Premium account. After an hour of using the app I wasn't satisfied with the result it's providing me and unsubscribed the same day. I was promised a refund but it's been 14 days already and no refund was issued. Quillbot is also not responding to my emails.

    Business Response

    Date: 10/16/2024

    We have taken a look in our payment system, and our records indicate that these payments were refunded in the form of a reversal. What this means is that instead of a credit being issued to your account, the original charge itself will have disappeared from your statement as if it never occurred and the corresponding amount will have returned to your account. You should be able to speak with your bank or financial institution to verify this.
     
    Please share the ****: ****** and 193601 with your bank. 

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint regarding the refund for my subscription. Despite canceling within the prescribed refund period, I have not yet received the refund.This delay is unacceptable, and I urge you to process my refund immediately. Please treat this matter with urgency, as further delays may force me to escalate this issue.I expect prompt confirmation once the refund is processed.

    Business Response

    Date: 10/02/2024

    We can confirm that we have already initiated the refund for the transaction dated: September 1, 2024 for the *********************************************************. I've taken a look in our payment system, and our records indicate that this payment was refunded in the form of a reversal. What this means is that instead of a credit being issued to your account, the original charge itself will have disappeared from users statement as if it never occurred and the corresponding amount will have returned to your account. You should be able to speak with your bank or financial institution to verify this.

    Please share the ****:****** with your bank. Let me know if you have any further questions!

    Customer Answer

    Date: 10/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scribed to Quillbot. I thought it was a lifetime membership but apparently they changed it to yearly Subscription. SO I went to cancel a month before renewal and of course the website wouldn't let me cancel. So I sent emails to customer service. This company ***** and I will start putting reviews all over the internet.

    Business Response

    Date: 07/18/2024

    This pertains to the user's inquiry. We are able to verify that the user has already submitted a dispute regarding the charge through their bank, and the dispute is currently being reviewed. We will be able to assist the user with a refund once the dispute is resolved (ETA: approximately 28 days).

    Customer Answer

    Date: 07/26/2024

     
    Complaint: 21996067

    I am rejecting this response because:
    This company has not issued a refund. The only thing they have done is canceled the membership, I didn't want and kept the money. *****************************

    Business Response

    Date: 07/29/2024

    I can confirm that the dispute raised with the bank is yet to be settled (within the next 16 days), as we cannot take any action on an ongoing dispute. Once the dispute is resolved, we will help the user with a refund. 

    Customer Answer

    Date: 07/29/2024

     
    Complaint: 21996067

    I am rejecting this response because:
    I'm not satisfied until I'm refunded my hard earned money!! So sick of these companies being jerks with no customer service.
    Sincerely,

    *****************************

    Business Response

    Date: 07/30/2024

    We can assure you that the refund will be initiated within the next 15 days, once the dispute is resolved. 

  • Initial Complaint

    Date:03/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for two separate items of which I never initiated. One was for $249, which was automatically refunded to my credit card. The other was for $49.97, which cleared my credit card. I called to dispute the charges; however, the customer service representative told me I signed up for a subscription. I contacted my credit card company, ********** and disputed the charge. Quillbot responded to ********** that it was indeed an accurate charge for which I was responsible. I have never purchased anything from Quillbot. I had never heard of the company prior to these charges. Please explain how I have ever purchased anything from Quillbot.

    Business Response

    Date: 04/05/2024

    There is no record of any requests or complaints lodged by this user with us. The user initiated communication with PayPal in order to file a dispute. As the user mentioned, we had already blocked and issued a refund for the one transaction that the user claimed to be fraudulent. A dispute was not raised with PayPal regarding the charge of $49.97 USD that the user incurred on November 24, 2023 , nor has the user raised a complaint with us that would require us to investigate further.

    Furthermore, after conducting additional research, I have identified a premium account associated with the user's PayPal email address and that appears to be compromised. In order for us to proceed, we request that the user contact us directly or file a dispute with PayPal so we can assist them in having this resolved. Let us know if there is anything else required from our end. 

  • Initial Complaint

    Date:01/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has charged me for there services twice in the last month.i have had to cancel my credit card just for them to charge me again with the new card. I have never used this service a day in my life ever and they have no reason to be charging me. I contacted the business and they did reply but then stopped.

    Business Response

    Date: 01/21/2024

    We were unable to locate any successful transactions with the card details shared by you. As you have raised a support ticket# ****** for the issue on our support channel, there is ongoing communication. We can confirm that the transaction was initiated, but it was not successful. In case you need further assistance, please respond to us on the same ticket so we can assist you accordingly.

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was supposed to be free I reached out to the merchant for a refund they denied

    Business Response

    Date: 01/30/2024

    Hey Team,

    We are unable to locate any payment details in the email provided by the user. Also, it appears that the user has made an effort to communicate with our support staff through the provided email address. To further investigate this transaction, our support agent has inquired about payment information. However, as of yet, the user has not provided a response.

    The user must resubmit the request with the correct premium email address or payment information for us to be able to assist them.

    Regard,
    ******
    Lead customer success

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a refund on Tuesday, July 4, 2023 after my card was compromised on June 14, 2023 and customer refused to issue a refund of $99.95

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for quillbot on February 9, 2023 for their Ai detection service and paid for the year but not long after I signed up they removed the ** detection service so I reached out to them to cancel my account and ask for a partial refund for the remainder of the 11 months. They then proceeded to tell me that they would not give me a partial refund because I did not ask for that within 3 days. Not only is the service that I paid for no longer available and therefore they broke their service contract, they are not willing to work with you to solve what should be an easy solution - a partial refund.

    Business Response

    Date: 03/22/2023

    We never offered AI detector services to users, and we haven't discontinued any services between February and March.

    Customer Answer

    Date: 03/22/2023

     
    Complaint: 19548274

    Regardless of whether the ** detection tool was available or not is irrelevant. The point was that I cancelled my 12-month membership before the first month was up and instead of refunding me the remaining 11 months, I got a runaround and am still getting it with the most recent response from Quillbot. Rather than resolving the case, I'm getting a "you are wrong" response and that's just poor customer service so to anyone reading this message, if you are considering doing business with Quillbot, I would 0/0 recommend it. 

    Sincerely,

    ******

    Business Response

    Date: 03/25/2023

    As per our company policy, we offer a three-day cancellation period for all our products and services, within which customers can cancel their purchase and receive a full refund.
    Regrettably, As per the message from user, the cancellation period for purchase has elapsed, and we cannot honor request for a refund. Our policy is clearly stated on our website and in our terms and conditions, which user acknowledged during the checkout process.

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