Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Four Seasons Heating, Air Conditioning, Plumbing & Electric has 15 locations, listed below.

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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
• 

  Regional Plumbing Heating and Air

  653 Axe Ave Valparaiso, IN 46383

  
• 

  NWI Generator

  1131 Breuckman Dr Crown Point, IN 46307

  
• 

  NWI Generator

  17911 Turners Dr South Bend, IN 46635

  
• 

  Regional Plumbing Heating and Air

  5474 US-6 Suite D Portage, IN 46368

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our furnace went out on a really cold day so we called Four Seasons to come and repair it. The technician came out and spoke with my father and told him that both furnaces are broken and cant be repaired and he said he smells CO coming from the units. My father is an immigrant and does not know English very well. It was a freezing day and we really needed heat so our pipes dont freeze. They quoted my father over $25,000 for 2 furnaces and then they did the installation. He doesnt know how much these things normally cost. When I got home I explained to my father that CO doesnt have a smell and we have a CO detector 3 feet from the units and that 2 furnaces should not cost that much. They had already done the installation so we didnt think there was anything we can do. A couple of days went by and the heat stopped working, we called Four Seasons and they said theyll send a technician out. My father and I had to take day off of work to wait for the techs since they have a 4 hour window. They sent out a technician to look at it and they found water in the motor and cleaned it out. The heat started working, then 2 days later it stopped working again. So we called them and took a day off work to wait for the technician again. The tech told us that there might be a problem with the motor and it probably needs to be replaced, he reset everything and it started working. In his report he wrote that he didnt find any issues even though he told us that the motor will probably need to be replaced. A couple of days later it stopped working again so I called them and told them to come take their units and give us our old ones back. They told me they cant do that but they can send out their more experienced technicians to look at the units. I explained to them that we cant just keep taking days off of work for these technicians. They told me that I dont have any other options. So we got furnaces that dont work properly and we were overcharged for them.

  

  Business Response

  Date: 03/04/2025

  Thank you for the opportunity to address ***************** concerns.
  Upon inspection, our technician determined that both furnaces were beyond repair due to a rotted heat exchanger and a clogged second-floor unit. Mr. ****** was informed of these findings, and he proceeded with the installation of new units, financed through Service Finance under the 180-month program.
  Following installation, we responded promptly to reports of heating issues:
  1/22: Technician found water in the inducer due to snow buildup on the exhaust. The system was cleared, tested, and confirmed operational.
  1/24: No issues or error codes were found during inspection; the unit functioned normally.
  2/3: Technician identified improper pitch in the *** exhaust pipe, causing water backup. A corrective solution was proposed, but Mr. ****** declined the repair.
  Despite multiple service visits and recommended corrective measures at no additional cost, Mr. ****** has declined necessary repairs and requested removal of the new furnaces, which is not possible as the prior units were nonfunctional and removed at installation. The signed financing agreement remains in effect.
  We remain willing to complete the necessary adjustments to ensure proper system function. However, should Mr. ****** continue to decline service, our ability to assist further will be limited.
  Please advise on how the consumer would like to proceed.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22959827
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 03/07/2025

  In the response sent by the business, they stated that I was informed about the findings and proceeded with the installations which is not true because I was not home when the technicians came out and replaced the units. I only found out about this after they had lied and tricked my dad into replacing the units. They did not do a proper inspection on the old units or the pipes that were connected to them. They should have looked at everything and told us that the new units wouldn't be like the old ones, they should have informed us beforehand that the new units would need the *** exhaust pipe adjusted. The *** Exhaust pipe was never an issue with our old units, so how is that an improper pitch, why is it only occurring with their units. I want them to remove their new units because they lied to us multiple times and I do not want to do business with a company like that. Their technicians would tell us one thing then write something different on the report, for example one of their technicians that came out told us that the motor on the new unit might need to be replaced but when I called four seasons to ask them about that, they said that was not what the technicians wrote on the report. I want the units removed and I do not want to do business with four seasons ever again. 

  

  Business Response

  Date: 03/14/2025

  Our response remains the same. The contract and financing agreement were signed by ******* **** *************************************** confirmed installation on 1/15/2025, and called multiple times regarding system performance.
  After installation, we responded to no-heat calls on 1/22 and 1/23. Despite initially stating the old units were nonfunctional, Mr. **** later requested their return, which is not possible. The PVC exhaust pipe issue was identified on 2/3, and we offered a T fitting solution at no cost, which was declined.
  While removing the units is not an option, we acknowledge the inconvenience and are willing to offer free maintenance for the systems as a goodwill gesture. If Mr. **** would like to explore alternative compensation, we are open to discussion.
  Its unfortunate we were unable to reach a resolution that works for the consumer, as we have exercised all plausible, fair options available. We consider this matter answered and resolved. Please remove it from our records as it is out of purview.
  Thank you for your time and consideration.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 22959827
  
  I am rejecting this response because: the company did not do a proper inspection on the old units or the pipes and weve been lied to many times by Four Seasons heating and cooling.  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17/25 had work done on a furnace and the bill i received reflected $4092.00 for parts and $445.00 for labor, but problem is the price for the parts is way too much, the thermostat was $444.00 and for the relief valve the price was $561.00 and I got two other parts replaced that cost $3087.00 combined

  

  Business Response

  Date: 03/04/2025

  We appreciate the opportunity to address concerns regarding the invoice for the furnace repair completed on February 17, 2025. Our commitment is to providing quality service at fair pricing, and we regret that the customer is dissatisfied with the charges.
  The customer raised concerns about the cost of specific parts, including the thermostat ($444.00) and pressure relief valve ($561.00), as well as the total cost of the remaining parts ($3,087.00). We attempted to clarify the pricing and provide a breakdown of charges; however, the conversation escalated, and the customer ended the call before we could present a resolution.
  As a goodwill gesture, we were prepared to offer a $444.00 refund contingent upon a signed release. Unfortunately, the customer did not allow us to propose this resolution. Our intent remains to work toward a fair outcome, and we remain open to further discussion should the customer wish to revisit the matter.
  Please advise on how you would like to proceed. We remain committed to addressing concerns professionally and cooperatively....

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22958671
  
  I am rejecting this response because:
  Two of The replacement parts were used and the cost of all 4 replaced parts brand new comes out to less than $200.00 and I got charged $4092.00 just for parts and a additional labor cost of $445.00
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 03/12/2025

  We appreciate your feedback and want to assure you that we have made multiple attempts to reach you regarding your concerns. We attempted to contact you on March 5th, 6th, and 7th, and also sent a certified letter in an effort to resolve this matter.
  Regarding the replacement parts, we stand by the quality and pricing of the services provided. If you would like to discuss this further, we remain available to address any additional questions or concerns you may have. Please feel free to reach out at your earliest convenience.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22958671
  
  I am rejecting this response because:
  
  Sincerely,
  Going to claim court 
  ***** *******

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a technician out 12-27-24 to fix a gurgly toilet. He fixed that, yet then he created a new problem- toilet bowl does not fill up with water. I had another person out on 1-6-2025. He was unable to fix it and said he'd get back to me after he contacted the manufacturer, ****** to see how to fix it. I have never received a call. I have called myself numerous times and spoken to many people. Each time, they say they can't help, and they'll have someone call me back, and no one ever does. So, I paid to have one problem fixed, and they ended up causing another problem that was not there originally and they won't fix. I'd like to have someone come out and fix this once and for all.

  

  Business Response

  Date: 03/04/2025

  As of 3/4/2025, we wanted to provide an update regarding Ms. ***** complaint. We last spoke with her on 2/19/2025 regarding the toilet issue. At that time, we ordered the necessary part from ****** on her behalf. She agreed to attempt the replacement herself, and we informed her that if she needed further assistance, we could complete the repair for $238. She was comfortable with this arrangement during our last conversation.
  Please let us know if there are any further concerns or if additional follow-up is needed. We remain available to assist as necessary.

  Customer Answer

  Date: 03/12/2025

  Complaint: 22957320
  
  I am rejecting this response because: The message that the company provided to you is inaccurate. There have likely been more than 15 communication attempts with them. I had agreed to try and do it myself. HOWEVER, when they called to check and see how it was going, I said I was not able to install. THEY further said they'd WAIVE any charges for installation.
  
  So, they had someone come out last Thursday. This plumber said he had no idea why the part was ordered, as it was not what was needed. I let him know that I was not the person who ordered the part. He then called back to his office. After that, he told me it would cost $500 and something to fix the toilet. I declined. Furthermore, since that visit, my toilet is even more broken, and barely flushes. Each time they have a plumber come out, something else breaks. 
  
  I called back the company AGAIN, only to be bounced around. This issue still has not been resolved, and I'm currently waiting to hear back from them, again. 
  
  I feel it's unethical at this point to pay for them to install a part, that may or may not even be the right part, when they are the one's who broke whatever part in the first place.
  
  So, by no means is this issue resolved. IF anything, it has gotten worse. If it'd be helpful, I'm able to send you a screen shot of the calls I've placed, as well as the names of the people who I've spoken to.  
  
  Sincerely,
  
  ******* Levy 

  

  Business Response

  Date: 03/21/2025

  Our goal is always to provide a satisfactory resolution for our customers. After our plumbers visit, it was determined that no parts were needed, as the issue relates to the toilets design, which uses minimal water. Adjustments were made to the fill valve to maximize water levels within manufacturer specifications.
  We attempted to follow up after our visit on 3/12/2025 to confirm if any further concerns remained. It is unclear whether your response was before or after this follow-up. If additional issues persist, we are open to reassessing the situation. For further clarification, we welcome any relevant details and can be reached directly to discuss next steps. Thank you!
  
  

  Customer Answer

  Date: 03/21/2025

  Although the response is accurate, I think it's important to note that the plumber who was out previously, was ready to charge me over $500 to install a part that was not even needed! AND, there were two plumbers out before him. A total of 4 plumbers, endless voicemails (initially unreturned for a month!) many, many phone calls and emails, and an incredible amount of time spent to deal with what apparently was a very simple fix. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond frustrated and absolutely fed up with Four Seasons Heating. You installed my brand-new furnace, and since then, I have lost heat three separate times due to the exact same issuefaulty installation leading to flooding in the inducer motor. Each time, I was assured the problem was fixed, yet here I am again, without heat on one of the coldest nights of the year. To make matters worse, when I called just now (7:30pm), your so-called 24/7 support told me the earliest someone can come out is between 8 AM and 12 PM tomorrow. I have a family that includes 2 under the age of 5. How is this acceptable from a 24/7 company when my house is rapidly losing heat? This is completely unacceptable service from a company that claims to be reliable.

  

  Business Response

  Date: 02/28/2025

  We have spoken with the customer and have successfully resolved this matter to their satisfaction.
  Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.
  
  

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a brand new furnace and central air unit installed within three months the furnace failed repeatedly with gas leaks and leaving my family with no heat with temperatures in the home of 37 for four days requested that the unit be replaced with a new one due to all the parts going wrong and some of the stuff being defective straight from the factory believing it should fall under the lemon law but was told all they could do is offer five years free cleaning or $500 and after every time they had somebody come out I was left with a gas leak and had to wait till the next day for someone to come out to look at it nothing but problems with this furnace was told that the owner is a understanding person waiting to see that happen

  

  Business Response

  Date: 02/26/2025

  As of February 26, 2025, we have received the consumers complaint and conducted an initial review of Mr. ****** account. We are currently evaluating all available options and will continue working closely with Mr. ***** to address his concerns. Once a satisfactory resolution has been reached for all parties involved, we will update our response accordingly.
  Thank you for your attention to this matter.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Four Seasons to replace two water tanks in my property. I had two tankless electric water heaters which they replaced with two 40 gallon water electric heaters. The person who did the work threw away the original water heaters without permission. There was written consent or explanation they would take this action. The water heaters were still under warranty and I planned to repurpose them. In writing I have the technician saying he saying they were taken to a shop. Later when I followed up he said they were thrown away. His manager told me this is part of their practice although this is nowhere in writing or included in any of the documentation I signed. I wanted to be compensated for my property being taken and thrown away.

  

  Business Response

  Date: 02/26/2025

  We are writing in response to the complaint regarding the removal of the hot water tanks. The customer was fully aware of the removal, having signed a contract explicitly acknowledging this process. As per our standard practice, we properly dispose of any materials being removed unless the client specifically requests to retain them. In this case, no such request was made to either our installers or the plumber who conducted the initial quote days prior.
  Regarding the customer's request for compensation, we will not be offering any, as we have strictly adhered to our company procedures. Given that we have explored all fair and reasonable options concerning this matter and have met our contractual obligations, we consider the issue resolved.
  We kindly request that this complaint be removed from our records. Thank you for your time and attention to this matter.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pulled up to my house and I wondering I approached walking by and whoever was working was sitting there with the truck running covering his face with his hand on his head like he didnt want to be seen I did not see him come from nobody house then he started talking on the phone and proceeded to pull off did he have customer to service in front of my house

  

  Business Response

  Date: 02/26/2025

   We have spoken with the customer and have successfully resolved this matter to their satisfaction.
  Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had work done on my property at the end of March and was told that a *** would be submitted to city of ******* on April 1. I have followed up with manager ****** and with Four Seasons customer service numerous times, which has ultimately resulted in me receiving a docusign to proceed at the end of October.I've followed up in ****** **** June, July, August, September, October, November, and December. I had other estimates done from licensed professional companies that were far less cost.Over 50% less. Quoting at approximately $3k.The reason I choose Four Seasons was because of its name, the weight it holds. I assumed an optimal level of professionalism, thoroughness, and timeliness.On the contrary, I've had to deal with damages to my property, untimeliness, delayed responses, and an incomplete job.However, the standard that Four Seasons presents of professional, timeliness, and thoroughness definitely has not been met.And in the interim, the problem is worsening, my tenant relationship has been strained because property was damaged and shovel was stolen, and I've had to reach out consistently to get this resolved. Due to this I am requested 50% of amount paid as compensation, which is still more than what I would have been charged by other companies. I do not negate that work was done, and therefore I believe that Four Seasons is due to partial payment.They offered me $1,000 on Jan 31, i then asked if they could reconsider as Ive requested 50%, Id expect at $5,000. Then on Feb 5, they dropped offer to $300.I've had to deal with an unprofessional job, untimeliness, broken agreement and I was called and disrespected by a manager. I was also promised video of recording of cameraing of pipes and that was never given. This was a horrific experience.

  

  Business Response

  Date: 02/19/2025

  As of 02/19/2025, we have received the consumers complaint and have reviewed Ms. ****** account. We are currently evaluating all available options and will continue working with Ms. ****** to resolve this matter. We will update our response accordingly once we have addressed all of the consumers concerns and reached a satisfactory resolution for all parties involved. Thank you!

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop calling me. I choose to never use services again.

  

  Business Response

  Date: 02/19/2025

  We have received the request regarding ****** Natsheke and have removed their number from our call list. They will no longer receive any further calls from us.
  This matter is now considered resolved. Please let us know if you require any further confirmation.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sewer rodding 1-21-2025 had me initial before work started changed price, no guarantee,no camera proof of what they claim is wrong, want another 6000 to fix,??? What???not even sure what they are fixing,very unprofessional, unknowledgeable, disputed card charge with no guarantee no camera asked for discounted price for shoddy work, not responding, not answering 3 or more calls go unanswered.?? No actual copy or receipt till I got email, I printed it and said OMG....

  

  Business Response

  Date: 02/06/2025

  We appreciate your attention to this matter. Please be advised that we have worked closely with the consumer to address and resolve all concerns. At this time, no further action is needed, and we consider this complaint resolved. If any additional information is required, please do not hesitate to contact us.