Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Four Seasons Heating, Air Conditioning, Plumbing & Electric has 15 locations, listed below.

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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
• 

  Regional Plumbing Heating and Air

  653 Axe Ave Valparaiso, IN 46383

  
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  Regional Plumbing Heating & Air - Michigan City

  301 W US Highway 20 Ste 6 Michigan City, IN 46360

  
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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  220 E lake St. 302 Addison, IL 60101

  
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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  777 Lake Zurich Rd Ste 125J Barrington, IL 60010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company gave us an estimate of $22k starting a sewage job on our lot. And also took the $15k deposit down. 10k check, 5k cash. When we asked for the services to be cancelled and refund our money. They forged their contract showing a "nonrefundable deposit" to which we have a proof. Our copy does not show that clause. They added that in later. We have total estimate of 4 different pricing. And it only happens to be the last "estimate" / "contract" shows "nonrefundable deposit". WE have uploaded both, their estimate and our estimate that we have proof off. This company is ripping people off. **** C and **** the manager are always trying to s**** people over and the owner just sits back enjoys the free coming in. Without any sort of work being done. They also charged us $4k to pull permit from the city. Which is around $400 and when we asked, they said, it's the company time and their "leg work". Totally ridiculous!!!!

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Four Seasons to install a brand-new HVAC system (new furnace and condenser), spending over $13,000. After installation, they strongly recommended a duct cleaning, which I agreed to do, trusting their expertise.They completely failed to do the job properly.They did not inspect or seal the ductwork before cleaning, leaving multiple openings in my crawlspace and basement.These open ducts meant no proper negative pressure was created, so the ducts were never actually cleaned but they charged me anyway.Because of these openings, conditioned air was lost into the crawlspace for two years, wasting energy and putting extra strain on my brand-new system.When I recently went into the crawlspace myself (as a homeowner, not a professional) to install dampers, I discovered these major defects. I immediately called Four Seasons, expecting them to fix their serious workmanship failure.They sent a technician to inspect, but then told me that because it had been two years, they would not fix anything despite the fact that I had no way to know about these hidden issues until I physically crawled under the house.They then offered me a full-price duct cleaning for $599, as if they had never been at fault.This is not just bad service it is negligence, and it shows they do not stand behind their work or value customer trust.Key facts:Four ******************** failed to inspect or seal ducts before cleaning.Duct cleaning was ineffective and misleadingly billed.They wasted energy, compromised my new system, and refused to correct it.They blame the homeowner for not noticing hidden crawlspace duct openings instead of taking responsibility.If you choose Four Seasons, be prepared to hire another professional to inspect their work because they clearly cannot be trusted to do it right the first time.I strongly warn anyone considering Four Seasons: They do not stand behind their workmanship and treat loyal customers with disrespect.

  

  Business Response

  Date: 07/23/2025

  Thank you for bringing this matter to our attention. We understand your frustration and want to assure you that we are actively reviewing the details of your concerns. Our team is still working toward a resolution, and once we have one in place, we will be in touch with an update. We appreciate your patience as we work through this and remain committed to addressing your concerns appropriately.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/5/25: Financed $16.4k to purchase brand new HVAC system as recommended by Four Seasons. 6/20/25: AC stopped working during a record heatwave. 6/24/25: Tech arrives with incorrect refrigerant, says will take several days to acquire. After insistence, returns later with correct refrigerant. We asked if leak possible, they said unlikely and refused to work up further. Refilled refrigerant without further workup. 7/2/25: Stops working again. They say can come after holiday on 7/5. More begging.7/3/25: A new tech calls, I ask if they have correct refrigerant. They do not. They delay a half day to get refrigerant. They arrive and top up refrigerant. They initiate leak test. Say they will come back in 1 month. I negotiate that they come back in 1 week. 7/5/25: Stops working again. I arrange closer followup. They delay.7/7/25: New tech arrives, leak diagnosed. Catastrophic failure of vital part. No part available to fix.7/8/25: Wrong part #1 delivered. Giant box left in entryway. 7/9/25: Wrong part #2 delivered. Another giant box left in entryway. Told correct part is located in ** (adjacent state). 2-4 business days for delivery. 7/10/25: Four seasons refuses to go get the part. Will expedite shipping. Without warning, that evening, a truck arrives when we are away from home to pick up boxes. Our gracious neighbor lets them in.7/11/25: Correct part has still not arrived. No assurance that part will be delivered or installed in timely manner.Would like to emphasize that at each of these steps, at every single turn, they require hours on hold and repeated begging in order to get service. Based on phone log, my wife and I have a combined >35 calls to Four Seasons to attempt to resolve this. Every time we call, we get a new person who is unfamiliar with our case. Every time a tech arrives, we get a new person who does not have the correct equipment to do the job.

  

  Business Response

  Date: 07/23/2025

  Thank you for reaching out. We have received your complaint and have thoroughly reviewed your account. At this time, we believe we have come to a resolution regarding your concerns. If you have any further questions or need additional assistance, please don't hesitate to contact us.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged Four Seasons to fix my A/C June 13, 2024, where I spent $2,400 on a dye/leak test. They would return in a month. They discovered a leak and replaced a coil for $2,500 on July 17, 2024. A week later it wasn't cooling and a return repairman added more refrigerant on July 30, 2025. Two weeks called them because it wasn't cooling and they discovered a leak in the exterior unit's coils, where there was a notable hole where the lid was screwed in (I have pictures). Four Seasons was the only company to visit my units and appeared to have caused the hole and they wanted to charge me to fix that problem. Throughout the process, they seemed to want $10,000 out of me. First offering to replace the A/C system for $10,000. Then making same offer for $8,500 after I spent $2,500 for the dye test. Then offered $5,000 to replace after I spent the additional $2,500 on the internal evaporator. I gave up on them, and a friend was able to replace the outside unit for $3,500. This is the cost I want them to reimburse.I tried to call and write and each time received a generic response to call their main number. Initially they said they'd send a claim form. That never arrived so I wrote the attached e-mail 9-15-2024. I spoke to them after such and they said there was no actual form, and would I want to file something to which I said yes, what I wrote in the e-mail. I was told I'd get a response in ***** hours and did not. Received generic messages to call the main number again. Finally did and had to explain the situation again on 4-21-25 (3:38pm) where that person said ***** hours. That didn't happen, again weeks later received generic e-mails to call about my matter. Called again on 5-12-25 and the person answering had no idea of my issue and I explained to him where he said I'd hear back in ***** hours. I have since hear nothing until the attached letter dated 6-24-25, postmarked 6-30-25 saying I had 10 days to respond. I was on vacation June 26 to July 6th.

  

  Business Response

  Date: 07/22/2025

  We want to assure you that we have received your complaint and have completed a full review of your account.
  Our records show that we have made multiple attempts to contact you, and we would still like the opportunity to speak with you directly to address your concerns in more detail.
  Please give us a call at your earliest convenience at ********************* and reference your service history so we can properly assist you. We are committed to working toward a resolution and appreciate your continued patience.
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed with Four Seasons Heating, Air Conditioning, Plumbing. They installed A/C stage 2 last Summer 2024. Then 6 months after that, they replaced my furnace too, but very much to my surprise. They decided to install stage 1 furnace when they didnt even ask me. I have been having problems with my A/C with no resolution from them. i paid them 20k .. now that we have an issue they have ignore the fact the A/C is stage 2 and furnace stage 1 i been waiting for weeks to hear from them .. note this was their mistake they call and tell me that will give a discount for the stage 2 furnace because is already 7 months since they install the wrong furnace. property located in **********************************************************.. Four Seasons have put me in a bad position after i paid and trust them to do the right job for my house they didn't care to do the right thing... people have the right to know about their bad service. Cant trust them

  

  Business Response

  Date: 07/22/2025

  We want to assure you that we have received your complaint and are currently reviewing your account, including the installation details and recent service history.
  We understand your concerns and the frustration this has caused, and we are committed to looking into this thoroughly. A team member will be reaching out to you directly once our internal review is complete so we can work toward a resolution.
  We appreciate your patience as we investigate this matter.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called for plumbing service and the tech did fix clog but did not fix leak He informed me it wasnt leaking and I mistakenly took his word for it because it was wet as soon as he left where he put glue to seal it I tried to click on invoice to complain but link didnt work I agreed to pay 443 for both repairs and only one repair was provided so. I feel ripped off and still cant use my tub and now have to call someone else to repair the leak

  

  Business Response

  Date: 07/22/2025

  We did attempt to contact you to discuss your concerns and provide clarification, but unfortunately, we have not been able to connect.
  We appreciate your past business and would still like the opportunity to speak with you directly and try to make this right. If you're open to it, please reach out to our **************** team at your convenience.

• Initial Complaint

  Date:06/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman came out told me the size of AC unit I paid a lot of money out for this unit and the system run ***** hours a day on hot days Ive had four seasons heating and cooling out numerous times till about October or November when we couldnt tell if it was fixed now this year its still going on and I had another company come out to tell me the unit they put in was the wrong size and I made a appointment with four seasons again and they never showed for appointment

  

  Business Response

  Date: 07/11/2025

  Weve received your complaint and want to apologize for the ongoing issues with your AC system, including the missed appointment and concerns about the unit size.
  
  Our team is actively reviewing your case and will follow up to work toward a resolution. Thank you for your patience as we work to make this right.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23532103
  
  I am rejecting this response because:
  It has taking a year of losing money and paying another company to tell me the truth about the issue and four seasons is just dragging there feet instead of coming and replacing the unit with the correct size unit 
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/18/2025

  We understand your continued frustration and want to assure you that we are still actively working with you to address this matter. Our team is reviewing all information and will provide an update as soon as possible. We appreciate your patience as we work toward a resolution.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23532103
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  they are not doing anything to fix the problem I had to pay another company to tell me the truth and I attached a copy of there report stating the ** unit is undersized for the heat load of the house 

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water heater repair / Gas Control Valve replacement:The incorrect part was installed. The service tech also notes this on Invoice 1-5365749. The water heater is working, but it has a safety and efficiency issue due to improper part installation.The gas control valve has a longer stem than the original part. This causes the burner to be installed off-center.1. The burner heats unevenly, putting more heat in front, closer to the gas control valve.2. The burner is not connected to the supporting bracket inside; therefore, it is not secured in place.3. The gas piping is black steel pipe (rigid). As the gas control valve is not at the same location as before, there is a bending stress introduced into the gas supply piping.Contacted their customer support twice (on 6/25/25 and 6/26/25). Both times, they told me that they would forward this issue to someone, and they would contact me. This hasn't happened.I offered them the following options:1. To provide adequate repairs within a reasonable time. 2. Full refund of $975, so I can hire another contractor to properly repair my water heater.3. Get the licensing and safety authorities involved, due to the fire hazard.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, I contacted 4 seasons about a slow leak. They advised the basement needed a lot of work and was done by Parkside Restoration. Because my house is currently be remodeled to be handicapped accessible, they went in the basement. . It was HORRENDOUS! The contractor states the main sewer line was not repaired. I reached out to ******** and was advised 4 Seasons was to send the plumber for the main sewer line. No one came ******* 4 Seasons takes pictures of all the work, however I called and asked for the pictures and keep getting the run around. That's because they don't have them because they didn't do the job even though I overpaid them,Had I not been changing my house, I would never know that they charged me for work not done.I want my money back. I am a handicapped senior with no money to give any business. I trusted 4 seasons because I thought they were a reputable company.

  

  Business Response

  Date: 07/09/2025

  We are in receipt of the complaint submitted by Ms. ***** ****** regarding service issues related to her basement plumbing and restoration work.
  Please be advised that our team is currently reviewing the matter internally. We will be following up with the customer directly and will provide updates once we have reached a resolution.
  We take these concerns seriously and are committed to resolving them as quickly and fairly as possible. Thank you!

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23523642
  
  I am rejecting this response because:  I had to pay again $2200 for work they stated they did.  I want to see the pictures of what they did 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/17/2025

  We have reviewed your concerns and confirmed that the work we performed was completed as agreed. At this time, we will not be offering any refund.
  If you have documentation or findings from another company that contradict this, please feel free to forward those to us by email for further review.
  Additionally, we will be emailing you the photos taken by our technician during the service call on 7/15 for your reference.
  We appreciate your time and the opportunity to address this matter

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23523642
  
  I am rejecting this response because: No 2 guys came to my home and did any work in the crawl space.  I was advised **** and someone can be tracked through a camera in the truck and GPS
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a central air conditioner in May 2021 and in July 2023 it needed Freon, 2 lbs. And now it needs 4 lbs. of Freon 2 years later in 2025. They want to charge me ******* to add *****! I want a new air conditioner because I feel like they sold me a lemon. New units shouldnt need it that soon. Can somebody please help me out? It is defective!!!

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this to our attention. Weve since resolved the issue and ensured the system is operating properly. We kindly ask that this review be removed, as it no longer reflects the current situation.

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******