Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
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  Regional Plumbing Heating and Air

  653 Axe Ave Valparaiso, IN 46383

  
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  NWI Generator

  1131 Breuckman Dr Crown Point, IN 46307

  
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  NWI Generator

  17911 Turners Dr South Bend, IN 46635

  
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  Regional Plumbing Heating and Air

  5474 US-6 Suite D Portage, IN 46368

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of last year ********************************************** ******** with 90+ degrees weather our **/air conditioner motor went out. We contacted ********** to inquire about their financing option for a new air conditioner. When we inquired with ********** about the air conditioner, we were advised they work with Four Seasons and someone from Four seasons would be in contact with us to initiate a quote. Once the Four seasons representative came to our home and assessed the original unit, square footage amongst other factors, we were advised the best course of action and the size of the unit needed to keep the home warm or cool when needed. A quote of $8,000 was provided and we were able to speak to customer service for Four ******************** and ********** for the approval. We were approved for the full amount needed for the quoted amount from four seasons to purchase the air conditioner as well as the heater. We were advised that on August 8th the original unit would be removed, and the new unit would be installed the same day and should only take a few hours to install. On August the 8th 2023 2 installation technicians came to our home and began the work of first removing the original unit and replacing it with the new air conditioner and heating units. When testing the unit, it immediately started to leak water into our lower level of our home directly underneath the unit. The unit is located in the middle of the home as it is a split level. The installation technicians were confused as to why the unit was leaking and pushing water out of the unit onto the floor and through the ventilation system into the supply vent in the lower level and leaking through the ceilings and onto the walls. The technician then proceeded to cut into the supply vent located directly underneath the unit in the lower level in attempts to view and stop the massive leakage. The technician cut a square/rectangular hole directly in the supply vent in the lower level. which we later learned should not have been done. When cutting the installation tech cut a lousy uneven cut that also was done too far over to be able to properly reseal or repatch properly. There was also over an inch worth of sitting water in the remaining uncut portion of the supply vent down the hall. There was an abundance of water flowing down from the unit above into every single attached vent including leaking through the cut made by the tech. The water was also free flowing down my ceiling and wall on every side. Where the supply vent is located it attaches at the end of the hallway and into our kids playroom and bathroom, also, directly underneath we have our fire place, water heater and washing machine. All of the items were directly damaged as a result of the water as it fried our washing machines mother board and caused it to spark, water heater and went under the fire place and soaked into our new installed carpet, door frame, wood beams and drywall, etc. It was several weeks of technicians coming into our home every other day, if not daily, to uninstall and reinstall and replace parts, metal, and every time the unit was turned on it continued to rain free flowing water back onto every single thing over and over again. We had over 13 technicians and 4 out of the 13 were supervisors/senior techs to help the other technicians rebuild, replace, or install/reinstall, etc. In the meantime we had all this water damage and the home was in the high 80's as the weather was climbing into the upper 90's and even *************************************************************************************************************************************************** my home while these repairs were being done. There was no accommodation offered during this time frame and instead was advised to contact my home insurance to upfront any costs until we can gain an approval for liability from Four Seasons insurance *********. We were left with having to find window units and portable ** units that just could not keep up with cooling my home. Having to run around to family and friends to borrow these units since the insurance did not offer to cover the costs of obtaining any or approval for such units. This was a miserable experience to be having people in and out of our home and having to stay in the home while they did the repairs and sweating throughout the entire day into the night. When West Bend was finally able to acknowledge the liability/at fault for the water damage we were advised we needed to find our own contractors for mitigation because they do not provide any. They also stated they would have their appraiser come out to inspect and assess the damages. The first appraiser came out over a month later at the end of October and stated that there was no damage resulting in an estimate of $527.87 stating that there was no active water at this point and the materials were not actively wet/soaked. This was a huge insult as it was clearly communicated over to ******************* that it has been several weeks since the last time Four Seasons came out and its clear that the material would no longer be wet/soaked but that it was starting to mold, and our contractor was able to come out and ***** the damages as well. The difference between a $527.87 and thousands of dollars of damages felt like we were being taken advantage of. We demanded another adjustor come out and reassess the damages and when he did, it was much closer to the almost $8,000 quoted. Along the way we found that due to the several weeks and months that it took to receive payment of any form there was materials that were deteriorating, molding, etc. The costs then increased as the contractor began the work. The only reason we were given accommodation at the end Jan ************************************************************************************************************************************************* the home during freezing weather. Now with a newborn and our two other children along with our pets we had to go to a hotel about ***** minutes away from our home and drive daily to be at the home while work was being done. We were initially approved for about 3 days and then were contacted by the company used by ******************* primus temp housing stating we needed to vacate the hotel the next morning as they were only able to get an approval for the 3 days. We did continue to advise during these 3 days that Four Seasons was supposed to come back out to remove the unit and only then would one of the companies we had to hire to sanitize the flooring under the unit be able to work. Four Seasons was not able to complete the work on the day they were supposed to, this new inconvenience now had us contacting our contractor as well as the specialized team to have to wait as the unit was not removed. This now caused a delay and required us to stay longer at the hotel. During this multi level communication I ensured that we continued to update the housing company as that is who we were told to advise of any changes in the time frame. However, when we contacted them to let them know that we needed to extend we were told that they only received an approval from West Bend claims representative for the 3 days and that unless they can get ahold of her we would need to leave the hotel or upfront the costs for the additional time we were to stay at the hotel and later speak about possible reimbursement and this was not guaranteed. We were livid as we openly expressed, we are a one income household and we could not upfront all of these costs. We continued to attempt to contact the housing company as well as the insurance claim contact both by phone and email continuously and were not able to get anything until the following morning. Because we were told that they were not able to get ahold of the insurance claim representative and we would need to vacate the following morning we rushed to pack all of our things and started making the mutli-trip rounds to bring back almost all of our things back to the home where there was now no heater/heat.This took us into the midnight hour going back and forward with our children in attempts to ensure we were not charged for check out the following morning. We do have a child in elementary school who was now extremely tired due to the late-night trips as well as our toddler and newborn. My husband was working from home/remote the day of and now needed to call off work now not having the ability to work from the hotel room like originally planned.That following morning when we contacted the housing company again, we finally received a phone call back stating we were able to extend for another day and then another phone call later on that day stating until the end of the week.It was only when we threatened to get in contact with a lawyer is when we were being contacted rather than being contacted back simply because of the fact that we should never have been put into this position. We also contacted BBB during this time frame regarding the company and their lack of empathy and or lack of taking responsibility, that is when they felt that they would have to contact us.We also contacted ********** regarding the financing agreement as we did not feel that we should have been continuing to pay for the units that were not working properly since day one let alone the fact that we were having to fight for approvals where we were nickel and dimed to the *****. ********** stated we had a contract/agreement for financing the units and would need to continue to make such payments until they were paid off and anything outside of this would be up to us as the homeowners and Four seasons and or our home insurance.We expressed to Four seasons we did not feel it was right that we had to pay for the units at least for the months that it was not working, and we be reimbursed for this or credited, and we were told that we had to take our concerns back to ********** because that is who we financed these units through. If we failed to make payments it would reflect back onto us via our credit score. We continued to make these payments even though we did not feel this was fair we did not want our credit score to be negatively affected. After the units were reinstalled and it was the middle of winter, we turned the heater on and it worked fine for heat. Being that it was the middle of winter the ** was not ran for fear of freezing. As of 4/20/2024 we have now again experienced the same issues with water free flowing and re-damaging all the materials and work that was done to fix from the initial incident. The water started to flow within minutes of us running the **/air conditioner unit on 4/15/24 and we immediately contacted four seasons to come and fix the issue again. We were told they had to schedule someone to come out and would not be able to do so until later that night. We had a tech come out that night after 5pm and he assessed the issue and stated they would need to let customer service know to contact us to send out yet another senior tech to come in to fix it. However, we were never contacted, and we then had to re-initiate contact yet again. Four Seasons were not able to get another tech out until a day later. This left us with no **/cooling on a 85 degree day, where our home now sat at 85 degrees indoors at this point. We have been repeatedly told by ******************* that if we knowingly turned the ** on regardless of the heat in the home and it leaked that we would then be responsible for any damage. We were also told like before if we could not upfront the costs for accommodations that we would need to contact our home insurance until we can get an approval for yet again another claim process. Four seasons also needed to gain approval for removal and reinstall of the unit again. As of yesterday 4/19/24, the unit was rebuilt and reinstalled. The damages are again something that we had to file another claim for and are now working with a new claim representative rather than working with the original. Although the original was extremely hard to get ahold of, as it would take about 3-5 business days to get a response or call back from her, we expected to work with the same contact as she was aware of all the issues we have had and havent even closed out the original claim as of 4/20/24. We are again without a washing machine with a house with small children and pets and a baby who is cloth diapered and the last time it took several weeks to obtain an approval for a small partial check to replace our washing machine. Also, not to mention the fact that we did not get the full amount of what the washing machine unit was worth until after the second appraiser stated the washing machine could not be depreciated. We also did not receive an approval for additional funds to obtain any form of insurance to be put onto the new washing machine if we were to obtain a warranty/insurance we were told we would be responsible for those costs even if we had purchased one for the original. Now, again, being without a washing machine, having to run to a laundry mat or to family for assistance in using their units and running their utilities until we can obtain the reimbursement from ******************* is taxing on our gas and time and our family. Not to mention our home utilities going up during this ordeal to accommodate the machinery, draining, etc. This has continued to be a complete nightmare of an experience and the fact that four seasons has an A++ rating is shocking, the insurance company representative also admitted to our contractor that there have been several claims filed similar to ours following our initial claim. We were also told for four seasons they now have several insurance representatives following the past few months worth of claims.We were looking for compensation for units of $8,000 as we feel that the unit costs should not have to be paid with the amount of damage this unit has caused in our home. Although the company paid for some of the repairs, we also feel that we should be reimbursed for the loss in wages, pain and suffering as this was extremely stressful and all the running around physically and emotionally taxing to where we personably believe that this caused me to go into early labor twice and resulting giving birth a month early. Just giving birth, then having to stress over no heat and damages, running around were physically and emotionally taxing on myself and my husband. Post partum, I should have had to deal with this and only being almost 4 months post-partum having to deal with this over again is absolutely ridiculous. I also was very openly expressive with everyone involved that this was extremely stressful throughout the whole process over several months and to now have to go through the whole process over again as of 4/15/24.

  

  Business Response

  Date: 05/07/2024

  We have received the consumers complaint and have reopened claim regarding the consumers concerns. We have submitted all of ****************** information over to our insurance company regarding the damages and a claim has been filed with our insurance carrier. We will continue to work with **************** on resolving this matter and update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred late May 2023. Forget the fact that the two technicians showed up over six hours late for the installation and didnt leave my property until one in the morning. My floor that was just finished and my basement walls that had just been painted less than 3 months prior to this installation were ruined. The technicians ruined my basement floor, as it was covered with rust that I could not scrub out, it was sediment from the old furnace. They left handprints and dirt all over my basement walls.. There were shards of metal all over my driveway and pieces of random screws near where the air conditioner installation was. After the completed the installation, the wiring was incorrect and the company had to send an electrician out the next day to correct it and even the Electrician offered to clean because he saw what a mess the technicians had left. *********** only called me after I left a ****** review. I need to preface that I do not leave ****** reviews ever.. For five months, I went back-and-forth with the company as they requested. I get several quotes from companies to see how much it would be to fix my basement floor. The estimates were between $2 to $5000.. *********** offered me $500 and wanted me to take down my review. I did not accept. Last November, a man named **** contacted me from the company and said he was going to come out to my house to look at my basement and he never showed up and is not returning my calls. I paid a ridiculous amount of money for these products and I just want my basement to look the way it did before these technicians arrived. Its very simple. I work very hard to run a household as a single parent, and I am not expecting a handout. I want my basement cleaned and repainted, and the floor fixed. They just need to fix their mess. *********** has a copy of all of the required documents from me such as the estimates for floor and paint

  

  Business Response

  Date: 05/03/2024

  As of 05/03/2024, we have recieved the consumers complaint and have reviewed the consumers account. We are currently reviewing all options and we will continue to work with Ms. *********** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past year I have been getting regular robocalls from Four Seasons. We have not used Four Seasons for several years due to a bad experience at our previous address. The robocall is an obnoxious long winded recording that I neither want nor did I sign up for. By my count in the past year alone I have received at least 20 of these calls/messages. I called the company to complain and have my number removed from their system recently and yet today I have received another robocall in my messages. Obviously my request was ignored. I am on the Do Not Call registry. I have made a complaint about this abusive behaviour and will now have to make another one. Therefore I am now reporting Four Seasons to the Better Business Bureau.I have a right to not get these calls. They are abusive and unwanted. Yet Four Seasons seems intent on punishing former customers who no longer want their services. This is the only explanation I can come up with as to why they have ignored my requests to stop calling me.

  

  Business Response

  Date: 05/01/2024

  As of 5/1, we have removed consumers emails and phone number out of consumers account. We did not attempt to contact him due to his request. No further action needs to be taken as this matter has been resolved internally. We ask that it is removed from our records out of purview. Thank you for your time and consideration.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired four seasons to clear outside sewer back. Company told me it was too bad to rod and used high pressure sale techniques to upsale me to high pressure spray. Was told I would get before and after video. Never received nor did I get copy of invoice. Called company and I got copy of invoice but no video. Called village and they did video that show 70% blockage still. Called company two weeks ago, no response.

  

  Business Response

  Date: 04/29/2024

  As of 04/29/2024, we have recieved the consumers complaint and have reviewed the consumers account. We are currently reviewing all options and we will continue to work with **************** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21578203
  
  I am rejecting this response because the operation manager offered to redo the work which I agreed to, then I was told I had to sign a document releasing the company from any legal or social media response before they do the work.   I am not willing to sign a document from a company I do not trust before the work has been completed.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/07/2024

  As of 5/7/2024, we are currently reviewing all options and we will continue to work with **************** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21578203
  
  I am rejecting this response because: even though happy with there attempts to address my concerns the rework is scheduled for the 10th.  After that is completed to satisfaction I will gladly accept and close complaint. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 27, 2023, my sewer was clogged, and I called Four Seasons to clear it. The job was valued at $678.00 and after some time the employee said that he could not open the sewer using an auger and that he needed to use a high-pressure power flushing system for $1,396.00. If I don't agree, I have to pay half of $678.00. I was forced to agree because we couldn't use the toilet or water and I couldnt afford pay almost $340 for nothing. The next day, another Four Seasons employee, tried to open the sewer using a high-pressure power flushing system, and that didn't help either. The next step is to replace 25 feet server line. The employee contacted the supervisor and offered to replace the sewer line for $19,157.77 or the full price of $22,283.06 payable over 72 months at 0%(?). And again, if I do not agree, I have to pay half the price for the previous attempt to open my sewer line. I had to agree, because as a senior citizen I could not afford such big expense and I signed the contract. After installing a new server line, I filed a claim with my insurance. Insurance said the price was way too high and tried to contact Four Seasons to get breakdown of how they arrived at the invoiced amounts including, price charged per hour, number of hours worked, total cost and price of materials, and any special equipment used but Four Seasons refused to provide this information. My insurance then come out with own estimate - $4,875.18 which is similar to online information - ********************************************************************************************* believe that Four Seasons took advantage of senior citizen and scammed me for more than $15,000.

  

  Business Response

  Date: 04/11/2024

  Our response to Mr. ******* request remains the same as our initial response to the Attorney General. On 8-27-23 the customer contacted Four ******************** in regards to his sewer not draining properly. A Four Seasons rodding technician arrived on site and attempted to power rod the customers sewer. The technician could not rod past ***** feet due the amount of tree roots inside the customers sewer. The technician recommended another solution to the customer which involved hydro jetting to clear the tree roots. On 8-28-23 a different  technician arrived to the customers home and tried unsuccessfully to hydro jet the sewer.The technician could not eliminate the tree roots in the line due to the massive amount of root infiltration. The technician recommended replacing the compromised sewer pipe from the house to the public sidewalk about 25 -30 ft of pipe. The customer was presented a price for  the sewer replacement with a financing option to help the customer afford the repairs. The customer choose to have the work completed using the option we presented in the amount of $22,283.06. On 8-29-23 the customers sewer line was excavated 4-6ft down removing all compromised sewer pipe. New Sewer pipe was installed with proper fittings, stone was placed around the pipe for  rigidity and the work was approved by the Plumbing Inspector employed by the municipality. The spoils were placed back into the trench and mounded for settling.
  
  The customer reached out to Four ******************** with information about contacting his insurance company . Several phone call attempts were made to the insurance company with no follow up from his insurance. Today Mr. ************ is claiming he was forced into signing paperwork or claims he was pressured into agreeing to a contract of sewer work under distress. Before any  work can be performed by Four Seasons the customer must agree to the terms and conditions of the contract by signing a disclaimer. **************** was presented the price of the repairs , **************** signed all documents before work began and **************** agreed to the price and conditions of the funding for the work. Based on the response form ***************,  his insurance  company did not cover the cost of the repairs in full and because of this he feels he is owed a refund. Four Seasons works with customers insurance companies daily to help our customers navigate repair cost thru their insurance. In this situation his  insurance company failed to respond to our calls resulting in the customer being responsible for a great portion of the repair. The customers complaint for the work not being covered should be with his insurance company not Four Seasons.Four Seasons did not force the customer into an agreement for the sewer repair .
  
  **************** signed all documents before work began and **************** agreed to the price and conditions of the funding for the work. Before any work can be performed by Four Seasons,the customer must agree to the terms and conditions of the contract by signing a disclaimer. As of 4/4/2024, we have closed our claim due to us not being able to come to an amicable resolution that works for all parties involved. If the final offer of $2,153.30 is something Mr. ****** would like to move forward with, we can reopen our claim and forward the release letter. If this offer is not acceptable, we are requesting that this matter considered resolved as we have complied with all proper practices. Thank you for your time and consideration in resolving this matter.
  

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21556999
  
  I am rejecting this response because:

  Four Seasons' statement: "Several phone call attempts were made to the insurance company with no follow up from his insurance" is an outright lie. Attached are copies of emails from me and my insurance company to Four Seasons. I called ************** Senior Account Manager many times to find out how Four Seasons calculated such an exorbitant price. In an email from **************dated Oct. 5, 2023 he says he talked to his manager named ***** that we would like to get an exact price for the material, labor and costs of special equipment. This information was never provided to my insurance. During one of my last telephone conversations with the Senior Account Manager, he tried to tell me that we will not receive such a breakdown of material, labor and equipment because, as he put it, "every institution has its own trade secrets". So, there was communication between me, the insurance company and Four Seasons, but we didn't get the information the insurer needed.
  I was forced into signing and pressured into agreeing to a contract under distress. I don't know what else to call it when I've been without water for several days and if I don't agree to this contract, I have to pay several hundred dollars for work that didn't improve my situation.
  I actually understand why Four Seasons didn't want to provide this information, because their price has nothing to do with normal prices on the market. According to Forbes Home (screenshot included)expect to pay between $55 and $250 per linear foot to replace a sewer line. So even if I count $250 per foot, my price should be $6,250 for 25 feet. But Four Seasons, having a 78-year-old client, ordered them to pay $22,283.06. This is a scam.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/19/2024

  Our response to **************** remains the same. Before any work can be performed by Four Seasons, the customer must agree to the terms and conditions of the contract by signing a disclaimer. **************** was presented the price of the repairs, **************** signed all documents before work began and **************** agreed to the price and conditions of the funding for the work. Out of good customer service we have offered **************** a large discount for the work performed of $2,153.30. If **************** would like to move forward with this offer a release would be required. Furthermore, the customers complaint for the work not being covered should be with his insurance company not Four Seasons. Four Seasons did not force the customer into an agreement for the sewer repair. Four Seasons provided the customer with quick prompt service from the initial rodding attempt to installing the new sewer with proper documentation and signatures for approval of work. Its unfortunate we were unable to come to a resolution that works for consumer as we have exercised all plausible, fair options available and do consider this matter resolved.

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21556999
  
  I am rejecting this response because:

  My answer is Four Seasons is the same. The Four Seasons took advantage of a stressed out old retiree to sign a contract at an exorbitant price. My insurance covers sewer replacement if the price is reasonable. I and my insurance still believe that Four Seasones bilked me for more than $15,000 and I consider the discount offer of $2,153.30(?) to be an insult.
  I'm also surprised why they didn't explain their lie in their previous response regarding their alleged attempts to cooperate with my insurer.
  I was forced to sign such a high contract. I don't know what else to call it when I've been without water for several days and if I don't agree to this contract, I have to pay several hundred dollars for work that didn't improve my situation.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August *******, Four Season replaced my electric panel, replaced a new meter box, upgraded to a 200amp box, breakers, pole on the outside, and ground to the water meter. I called the company on several occasions to check on the work performed. My GCI switch was shutting off. This never happened before the upgrade. The company sent several workers out, and no one found my issue. my GCI switch went completely dead. On 2/11/24, Four Season was called again to investigate the problem, and the wires were found dead. Four Seasons had the city come out along with their inspector on 3/29/24. Please help me resolve my issue without me paying more money out due to their negligence. I was told it would cost me ****** per hour to find the problem. The city inspector told him to place breaker ties on the circuit breakers. One was to my GCI switch, which is dead. The ****** was for a light switch that was bad. Please help me. I had wires placed in the house in 2017.

  

  Business Response

  Date: 04/16/2024

  As of 04/16/2024, we have recieved the consumers complaint and have reviewed the consumers account. We are currently reviewing all options and we will continue to work with Ms. ************ on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

  Customer Answer

  Date: 04/25/2024

   
  Complaint: ********
  
  I am rejecting this response because: Good Evening. This is in response to your email on 4/23/24. Complaint # ******** is still ongoing. I will need more help with this matter. The company feels like they have met their obligation, but I know they have not. I still need the breaker replaced in my panel. They did not restore the number of breakers, and they still have too many wires tied together, so I can not use them as I did before the upgrade. Please help!! Thanks
  
  Sincerely,
  
  **********************************************

  

  Business Response

  Date: 05/03/2024

  As of 05/03/2024, we are currently reviewing all options for consumer and we will continue to work with **************** on resolving this matter. **************** is scheduled for a service call on 5/3/2024 with an electrician to review the electrical issues. We will update our response to this complaint accordingly after we are able to resolve the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is Four Season ********************************************* I had a plumbing leak in the wall I sent pictures of it in my ceiling , Four season tech access the wrong leak, I specifically, show the test ******* that the leak was in the wall, I show him that the leak was leaking from the 2nd floor tenant ba throom coming through my ceiling, he told me the leak was in my vanity , I need a new one ,I bought one from ****** you have my receipt he told me I had a leak in my kitchen basin, they provide that part, I had to by a kitchen faucet, that was leaking, that was discovered by the installer **** , he came on March 11, 24 This guy diagnosed the wrong plumbing problem, it was in the ceiling in the wall, you ahvr a pic I had to pay ******* more for another plumbervto come out and install white plastic new pipes in the wall, in my downstairs 1st floor ceiling I put a stop payment on the checks ******, I gave them ****** in cash that's what I'm requesting $1129.00 they didn't fix the main leak. you have all my receipts.please ! have them return my money, they caused to spend andcextra $1,500, because of their negligence. I'm 71yrs old, with a disability I was taken advantage of. they sent a senior plumber out to see what I was complaining about he told me it would cost me $10.000.00 when I paid $1,500.00 they are Rip off , scam why didn't he correct the problem, I paid them *****. I want a refund Four season needs to take responsibility. for their negligence. Thank you ****************************** ************ ,

  

  Business Response

  Date: 04/11/2024

  On 3/8/2024 one of our plumbing technicians was at *************** home and found the second floor sink leaking. With the approval by consumer, our technician set up an appointment for a second technician to perform the repairs on 3/11/2024.That technician began by installing a customer supplied sink and faucet. Along with that we also installed new supply lines, a new ptrap, and a new deep basket strainer. While that technician was there he also visibly noticed their kitchen faucet leaking as well and installed a new customer supplied faucet for them. There were not any further visible leaks upon departure. On 3/13/2024 we were called back to the customers home to look over the work that was done as the customer believed the leak may be behind the walls. While testing, our technician discovered the leak is coming from drain pipes from their bathroom sink and the tub was leaking. We provided Mr. and ************* with multiple different options at different price points to make the repair. The work we performed on 3/11/2024 was acknowledged, approved by signature and completed.All visible leaks were repaired. The work we performed on that day did not cause any additional leaking as there was already existing water damage to first floor bathroom due to the original leaking. Due to these circumstances,we ask that we are paid in full for the services we provided. If ************* would like to discuss further discounting for the work needed, we would be more than happy to assist. We ask that this matter be answered as resolved. 

  Customer Answer

  Date: 04/18/2024

  Complaint: 21506788
  
  I am rejecting this response because: I had to pay out another extra $1500.00 to get my leak fixed, that four season did not fix. I want them to refund my 600.00. I pay them $1.129.00. I put a stop payment on the other 629.00. The wrong me. I'm 71 yrs old senior with multiple disability, please, let these people know that they were wrong in how they took advantage of me.
  
  Sincerely,
  
  ****** Barr      

  

  Business Response

  Date: 04/26/2024

  As of 4/26/24 our response to *************** concerns have remained the same as our first initial response to the BBB. Its unfortunate we were unable to come to a resolution that works for consumer as we have exercised all plausible, fair options available. If ************* would like to discuss further discounting for the work needed, we would be more than happy to assist. We do consider this matter resolved and ask that it is removed from our records out of purview. Thank you for your time and consideration in resolving this matter. 

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6 minutes ago Please do not do business with Four Seasons Heating and Air Conditioning.I called this morning at 6:03am because my furnance wasn't working, mind you Four Seasons Heating and air installed the unit 12/2019. The representative told me there was an $85 service fee, which was fine and someone would be out between 8am-12pm.******* arrived before 8:30am, when he came to the door he had his face covered, didn't provide his name. He came in and asked where the thermostat was. I directed him. He pressed the button to increase the temperature. After about 10seconds he asked where was the furnance. I lead him to the furnance and he said he would look at it.After what seemed like forever he said he would need to run some test. He then leaves and comes back, didn't say a word. He proceeded to change the control board. Mind you I'm under the assumption that he is just running test. He then tells me, I'm done and the price is over $2300. I tell him specifically that I never authorized any repairs, I was never given a price, I was never given a contract. He then says its not covered under my warranty because I didn't get a maintenance check last year.I immediately immediately call customer service to voice my frustration. ******* hangs up on me and calls the tech while I'm standing next to him. At this point I'm on the line with another rep, and she too hangs up on me. I then instructed the technician to leave my house. He then says I will need to take the part back out. At no point did I ever agree him to remove what was already there and replace it.He then says he was trying to be nice. I then called customer service after I received a nasty, unprofessional email. again the first rep said she didn't know about the email. The second rep said she couldn't read the email. She then said no Supervisor was available and someone would reach out in 24-48hrs. A supervisor called and said this is the way it's going to be.

  

  Business Response

  Date: 04/09/2024

  As of 03/31/2024 this matter has been resolved. On 03/28/2024 Four Seasons has offered to waive $2,133 from the consumers account to which ************** accepted. The waive was processed on 04/02/2024. No further action needs to be taken as this matter has been resolved internally between all parties involved. We ask that it is removed from our records out of purview. Thank you for your time and consideration.

  Customer Answer

  Date: 04/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  blower wasnt working. called 4 seasons. tech came out said it was a bad transponder. 600 bucks for new one. went to his truck to get new one. also didnt work. went out to truck got another. still didnt work. said it looked like an electrical issue. which it was. still charged me 600 for a part that wasnt needed!! electrician came out from 4 seasons. said id have to rewire whole condo. i had a competetor come out and fixed in an hour. my issue with 4 seasons is they didnt need to replace the part. it was a wiring issue. not a transponder. its all fixed now. ive called multiple times. no recourse. why did you charge me for a part that was giving the same result as the one that was originally in there. same result as the second. just bad experience. im new to *******. my sister brother in law gave me your number. there kids use you. going forward. ill pass.

  

  Business Response

  Date: 03/20/2024

  As of 03/18/2024 this matter has been resolved. On 3/15/2024 we have offered consumer a refund of $279 to which **************** accepted. The refund was processed by our accounting department on 3/18/2024. No further action needs to be taken as this matter has been resolved internally between all parties involved. Thank you!

  

  Business Response

  Date: 03/20/2024

  As of 03/18/2024 this matter has been resolved. On 3/15/2024 we have offered consumer a refund of $279 to which **************** accepted. The refund was processed by our accounting department on 3/18/2024. No further action needs to be taken as this matter has been resolved internally between all parties involved. Thank you!

  

  Business Response

  Date: 03/20/2024

  As of 03/18/2024 this matter has been resolved. On 3/15/2024 we have offered consumer a refund of $279 to which **************** accepted. The refund was processed by our accounting department on 3/18/2024. No further action needs to be taken as this matter has been resolved internally between all parties involved. Thank you!

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I do think they need to better train associates  Especially if new like the one i had  He assumed a part was bad  Replaced an expensive part   Turns out that part wasnt the problem at all  Im just glad I was able to get fixed by a competitor  It was a wiring ossue  

  
  Sincerely,

  
  *************************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new heating and air conditioning unit installed in April of 2023. Since that time we have had nothing but issues. We tried to report to the company that the install was a bad job and that the unit was damaged. They said it didnt matter because it would be under warranty and they would fix it as many times as needed with no cost to me. I have had anywhere from 6-10 service appointments with them for nonstop repairs in just the last 11 months. The air conditioning unit was leaking and it took them forever to find the link and then repair. Then it died again. The air conditioning unit stopped working right before it got cold out and they said they couldn't check for a leak until it got warmer. It will be 75 today and i called to have them come out and they said they cannot do it until April. It has been almost a year and ****** dollars and i still do not have a properly working system. I have small children and pets and should have a properly working system especially when brand new. The managers i have been in contact with just give me the run around and keep saying "the install looks great" - well it doesn't work. Obviously there is an issue.

  

  Business Response

  Date: 03/14/2024

  As of 3/14/2024, we are currently reviewing all options for consumer and we will continue to work with ************ on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21381196
  
  I am rejecting this response because the issue has not yet been resolved. Once resolved, we can close the case. The business is working on trying to resolve the issue, but no progress at this time.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/20/2024

  As of 3/20/2024, ************* has been made aware that we will stay in contact and continue to work with her until this issue has been fully resolved. We are currently reviewing all options for the consumer and  will update our response to this complaint accordingly after we are able to resolve the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!