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Business Profile

Nuts

Nutstop.com LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the business website and paid $76.35, on 12/16/2022. I received a confirmation email, order number (#******). The email also confirmed that my order was shipped, *** tracking number: Track Your Shipment: 1Z3E459W0399917852 I checked my order on 12/19/2022 and found no record of it on the company website. On *** website, the package was not shipped yet. I emailed the vendor and asked about my order. I also asked if the order can be cancelled. Instead of replying to my question, she cancelled my order immediately on 12/19/2022 and said I will get a full refund within 48 hours. I haven't received the money, so I emailed her again on 12/23/2022. She replied and said the payment was placed on hold and never left my account. She even admitted that the payment is only made, when the offer is shipped. According her first email, my order was shipped and $76.35 was deducted from my account. I reached out to her again on 12/27/2022, but up until now, I have not received my refund.

    Business Response

    Date: 01/17/2023

    Refund has been issued on 01/17/2023

    Customer Answer

    Date: 01/21/2023

     
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    Thank you for your help resolving the issue so fast!



    Sincerely,

    *************************

Nutstop.com LLC is NOT a BBB Accredited Business.

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