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Business Profile

Nuts

Nutstop.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nuts.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3-30-23 I placed an order with nutstop.com.I have reached out to the company twice in writing for an update on my order but have not heard back.Yesterday I called the company and have received a busy signal almost all the day long!Finally, I was able to get someone to answer the phone. When I expressed my concern, they put me on hold for a long time and then came back and said "oh, the stuff just came in today and we will process your order".Today, I saw that my order was still "pending". I again attempted to call and get someone to answer. Without luck.At this point, I want a refund (yes, they took my money before they ever planned to ship anything). I do not feel confident that I can work with this company to give me a refund.I am out $55.14. My order number with Nutstop.com is ****** Can you please try to either get my order shipped or my money back.

    Business Response

    Date: 04/06/2023

    Good Morning:

    This order was placed on 03/30/23 after 12:00:00 CST.  All orders placed after 12:00 CST automatically get printed the next business day.  The order was printed on Friday 03/31/23.  It takes ***** hours to process the order.  We are closed on Saturday and Sunday's so the 48 hour **** would have been Monday for shipment to go out on Tuesday 04/04/23.  We ran out of stock on the item ordered and had just received a shipment of the item he ordered so we were a little late on processing the order.  The shipment needed to be put into inventory and provided lot numbers before we could process any of it.  When an order is placed we do not capture the funds until the order is shipped.  The payment that is made is in a pending mode until the order is actually shipped.  After the order is shipped only then are the funds captured.  This customer funds were never captured.  I see that this customer is requesting a refund.  There is no money to refund as we did not ship therefore never captured any funds.  I have cancelled the order enabling the pending mode to be removed.  The customer will see the pending status removed and the order will not be sent as he requested a refund.

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the business website and paid $76.35, on 12/16/2022. I received a confirmation email, order number (#******). The email also confirmed that my order was shipped, *** tracking number: Track Your Shipment: 1Z3E459W0399917852 I checked my order on 12/19/2022 and found no record of it on the company website. On *** website, the package was not shipped yet. I emailed the vendor and asked about my order. I also asked if the order can be cancelled. Instead of replying to my question, she cancelled my order immediately on 12/19/2022 and said I will get a full refund within 48 hours. I haven't received the money, so I emailed her again on 12/23/2022. She replied and said the payment was placed on hold and never left my account. She even admitted that the payment is only made, when the offer is shipped. According her first email, my order was shipped and $76.35 was deducted from my account. I reached out to her again on 12/27/2022, but up until now, I have not received my refund.

    Business Response

    Date: 01/17/2023

    Refund has been issued on 01/17/2023

    Customer Answer

    Date: 01/21/2023

     
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    Thank you for your help resolving the issue so fast!



    Sincerely,

    *************************

Nutstop.com LLC is NOT a BBB Accredited Business.

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