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Business Profile

Nuts

Nutstop.com LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/12/2024 We ordered walnut flour...a week or so later we opened our order and the aroma that came from the nut flour was incredibly stale and the nuts tasted sour with another indescribable taste, almost like playdough. It's nothing like I've ever ordered before. I cannot serve these to our customers and now have no use for them. I've tried to email them twice over the next 2 months both through their website "contact us" page and their email address and have not been able to find a number to call. Ive never received a response. We'd like a refund of our order immediately so we can purchase other walnut flour!

    Business Response

    Date: 03/24/2025

    Transactions
    Payment Contexts
    Transaction has been refunded.
    Close
    Refund Detail For ID: ********
    Receipt

    Transaction Information
    Merchant
    Nutstop.com
    Merchant Account
    ******************************
    Transaction Type
    credit
    Refund
    yes
    Amount
     $99.75 USD
    Transaction Date
    Mar 24 2025, 03:44 PM CDT
    Tax Amount
     $0.00 USD
    Tax Exempt
    no
    Order ID
    ***********
    Status
    Submitted For Settlement
    Settlement Batch
    2025-03-24_nutstopcom_instant_b0h32a18
    Refunded Transaction
    p7m1afse
    Basic Fraud Tools Information
    AVS Response
    Street Address not applicable (A). Postal Code not applicable (A).
    CVV Response
    Not Applicable (A).
    Customer Information
    Customer ID
    ***********
    Name
    ******* ******
    Company
    ******* T's Bakery & More, LLC
    Email
    **************************************
    Phone
    **************
    Payment Information
    Payment Type
    Credit Card
    Transaction Origin
    E-Commerce
    Card Type
    MasterCard
    Cardholder Name
    ******* ******
    Credit Card Number
    550872******5739
    Expiration Date
    08/2027
    Account Type
    credit
    Country of Issuance
    ***
    PSD2 Applicable
    no
    Billing
    ******* ******
    **************
    *********************
    ************************
    Shipping
    Same As Billing
    History
    Timestamp Status Amount User
    03/24/2025 03:44:20 PM CDT Submitted For Settlement  $99.75 USD CP: ********************

  • Initial Complaint

    Date:03/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent milk chocolate almonds, not dark. Hi *****,Just to let you know we've received your order #*******, and it is now being processed:[Order #*******] (03/06/2025)ProductQuantityPrice Dark Chocolate Covered Almonds - 10lb Case $5.75/lb Packing:10lb Case $5.75/lb 1$ ***** Subtotal:$ ***** Discount:-$ 1.72 Shipping:$ 6.99 via Flat rate Tax:$ 0.00 Payment method:PayPal Total:$ *****

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

    Business Response

    Date: 03/05/2025

    CUSTOMER HAS BEEN REFUNDED

    DateMarch 5, 2025 at 8:43:42 AM PST

    Transaction *******************

    Gross amount-$8.79 USD

    Transaction statusCompleted

    Invoice *********

    Note to **** SmithOUT OF STOCK Item # *****B Dark Chocolate Espresso Mix - 1lb Bag $8.79 1 $8.79 USD $8.79 USD

    Shipping address

    We have no postal address on file

    Transaction Activity

    Date Type Details Gross amount Fee amount Net amount
    Feb 25, 2025 Payment from **** ***** Details $75.18 USD -$2.89 USD $72.29 USD
    Amount details

    Item Subtotal
    Gross Amount -$8.79 USD
    ****** fee refunded $0.00 USD
    Net Amount -$8.79 USD
    Funding details

    Funding type****** balance

    Funding source-$8.79 USD - ****** Account

    Customer details

    Contact infoLary *****
    ********************************
    The receiver of this payment is Verified

  • Initial Complaint

    Date:01/31/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/20/25:I made a order with NUTSTOP.com, and did not receive 1 of the 3 items that where ordered.I've tried get ahold of this business to see what can be done about the undelivered item, but have not heard back. 

    Business Response

    Date: 02/17/2025

    The customer was refunded already, via ******, for the missing product due to being out of stock.  This was done on 01/22/2025.  Almost 1 month ago

    Back to Transactions
    Transaction details
    More actions
    Issue a refund
    Payment received from **** *****

    DateJanuary 13, 2025 at 11:18:35 AM PST

    Transaction typeWebsite Payments Pro

    Transaction ID7XL85765XT134772L

    Gross amount$223.47 USD

    Transaction statusPartially refunded

    Invoice *********

    Shipping address
    Buy Shipping Label
    **** *****
    ******************
    CALDWELL, ID *****
    *************
    Print packing slipBuy shipping labels in bulk

    Seller protectionNot eligible

    Direct Payment and Virtual Terminal transactions are not covered by ******'s seller protection policies and programs. Learn More
    Tracking Information
    Add Tracking Info

    Add the tracking info for your physical packages to keep things organized and help you benefit from seller protection. It is a win-win.
    Transaction Activity

    Date Type Details Gross amount Fee amount Net amount
    Jan 22, 2025 Refund to **** ***** Details -$85.50 USD $0.00 USD -$85.50 USD
    Jan 22, 2025 Refund to **** ***** Details -$85.50 USD $0.00 USD -$85.50 USD

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on the website. Payment was sent then directly after the order was submitted I received an email stating it was canceled. I did not receive a refund. I have called an left them messages and I have emailed them with no response.

    Business Response

    Date: 01/23/2025

    CUSTOMER HAS BEEN REFUNDED VIA ******

  • Initial Complaint

    Date:10/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 9/12/24. Soon after my order's status changed to "processing" and my card was charged. After two weeks I reached out to the business to ask if they could give me an update on my order as it still hadn't changed. I used both their chat feature on their website and their contact email. For the record: they don't have a listed phone number on their website or I would have tried that as well. I didn't receive a response through any channel.A week later on October 1st I contacted them again through both means. So far, no answer. I would love to get my order, but would take a refund at this point if I could actually get someone to respond to my numerous requests for an update.

    Business Response

    Date: 10/17/2024

    this order was delivered:  

    Times shown are in Local Time ChangeTime Zone
    10/03/2024
    9:49 A.M. Delivered
    DELIVERED
    ********, **, **
    10/03/2024
    9:36 A.M. Out for Delivery
    Out For Delivery Today
    ********, **, *************
    10/03/2024
    7:54 A.M. On the Way
    Loaded on Delivery Vehicle
    ********, **, *************
    10/03/2024
    4:37 A.M. Processing at *** Facility
    ********, **, *************
    10/03/2024
    3:21 A.M. Arrived at Facility
    ********, **, *************
    10/02/2024
    11:22 P.M. Departed from Facility
    **********, **, *************
    10/02/2024
    5:36 P.M. Arrived at Facility
    **********, **, *************
    10/02/2024
    2:12 P.M. Departed from Facility
    ******************, **, *************
    10/02/2024
    12:08 P.M. Arrived at Facility
    ******************, **, *************
    10/02/2024
    9:59 A.M. Departed from Facility
    ******************, **, *************
    10/02/2024
    9:36 A.M. Arrived at Facility
    ******************, **, *************
    10/02/2024
    6:29 A.M. Departed from Facility
    ******, **, *************
    10/02/2024
    4:17 A.M. Arrived at Facility
    ******, **, *************
    10/01/2024
    11:50 P.M. Departed from Facility
    ********, **, *************
    10/01/2024
    10:43 P.M. Arrived at Facility
    ********, **, *************
    10/01/2024
    9:47 P.M. Departed from Facility
    *************, **, *************
    10/01/2024
    7:13 P.M. We Have Your Package
    Arrived at Facility
    *************, **, *************
    10/01/2024
    3:07 P.M. Label Created
    Shipper created a label, *** has not received the package yet.
    *************

  • Initial Complaint

    Date:07/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order with Nutstop.com July 23, today is the last day of July still haven't heard anything regarding my order. I have tried to call and email the company and received no response.

    Business Response

    Date: 08/15/2024

    Good Morning:

    Checking on this order I see that it has been delivered.

     

    Your shipment
    1Z3E459W0390373492


      Delivered On
    Monday, August 05 at 6:02 P.M. See Delivery Photo


    *******, **

     

    Shipment Details
    Ship To Address

    *****************************
    *******************>*****************-5247
    ***
    (151) 038-6815
    *************************
    Address Validated

    This is a gift
    Cost SummaryEdit
    Product
    $111.36
    Shipping
    $0.00
    Tax
    $0.00

    Total
    $111.36
    Total Paid
    $111.36
    Tax Information


    Deliver By
    New

    Ship By
    Set Date

    Hold Until

    Date Paid
    07/23/2024

    Assigned To
    None

    Batch
    Add To Batch


    Shipment Items
     Split Ship
    Item Name
    Image
    Unit Cost
    Quantity
    Total
    Roasted Unsalted Peanuts
    SKU: 10074B

    $2.80
    4
    $11.20

    Description
    Packing: 1lb Bag $2.89
    Goji Berries
    SKU: 10524B

    $10.99
    1
    $10.99

    Description
    Packing: 14oz Bag $10.99
    Roasted Sunflower Seeds UnSalted, No Shell
    SKU: 10140B

    $3.39
    2
    $6.78

    Description
    Packing: 1lb Bag $3.39
    Cashews Roasted Unsalted 320
    SKU: 10036M

    $71.70
    1
    $71.70

    Description
    Packing: 10lb Case $7.17/lb
    Low Sugar Dried Mango
    SKU: 10250B

    $10.69
    1
    $10.69

    Description
    Packing: 1lb Bag $10.69

  • Initial Complaint

    Date:04/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21538648

    I am rejecting this response because: Showing my credit card and drivers license does NOT prove that someone hasn't stolen those items from me.  I offered to verify our business by normal means, EIN, or something similar.  At no point was it mentioned that the flag was from being a large order from a new customer.  We were never even offered the opportunity to place a smaller order to also prove legitimacy.  I cannot see how requiring signature photos proves anything. 

    Sincerely,

    *************************

    Business Response

    Date: 04/08/2024

    In an event a red flag is set off while placing an order via the parameters that are in place, we may have to ask for proof of identity.   It could be because it is a new customer placing a substantial order.  Billing or shipping addresses do not match.  Something along those lines.  We will ask for proof of identity.  The customer is able to cover all pertinent information such as addresses, license number, card cvv code and the credit card number with the exception of the last four numbers.  We already have that information from the order. We are making sure that the signatures match.  If the customer does not want to provide the necessary information the order will not be processed.  I have asked the customer if they would like to proceed and I have not heard back other than this complaint.  The payment that was made is in a pending mode.  Payment is not captured until the product is actually sent.  At this time I will move forward to cancel the order so the pending mode will fall off.

    Business Response

    Date: 04/09/2024

    We apologize for the inconvenience.  This is a company rule and if a customer wishes not to comply the order is cancelled as was the case in this situation.    

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20367010

    I am rejecting this response because:

    There was an e mail that was sent to the customer for verification of the address on the 24 of july after 14 days of my order .

     i put my order on the 11 th of july .

    I attached my email and there email you can see and verify .

    They had 14 days to verify my address, they have my  phone number to verify the address.its a cheep excuse .

    Sincerely,

    *****************************

    Business Response

    Date: 07/24/2023

    There was an e mail that was sent to the customer for verification of the address. This was copied and pasted directly from the order that came into **.........Recipient
    Edit
    Ship To
    *****************************
    45 41 *********** **# 2L
    QUEENS **
    SUNNYSIDE, ** 11104-0000 **
    **************
    Address not found
    Validate Address
    Address Locked
    Unlock ..................................It clearly ****** Queens, ** & Sunnyside, **.  This is an invalid address.  We needed to know where we are sending this to.  The customer called after he received the e mail and was upset that the product had not been sent.  He cancelled the order.  He proceeded to berate the customer service rep calling her an idiot at which point the call was disconnected.  This customer has not been charged and the order has been cancelled per his request. 

Nutstop.com LLC is NOT a BBB Accredited Business.

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