Complaints

This profile includes complaints for Chamberlain University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chamberlain University

  2718 West Roscoe Chicago, IL 60618

• 

  Chamberlain University

  500 W Monroe St Fl 13 Chicago, IL 60661-3759

• 

  Chamberlain University

  3300 N Campbell Ave Chicago, IL 60618-5916

• 

  Chamberlain University

  1221 N. Swift Rd Addison, IL 60101-6105

• 

  Chamberlain University

  18624 West Creek Dr Tinley Park, IL 60477-6243

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been enrolled in Chamberlain University's post-Master;s program for Mental Health NP. I was mistakenly withdrawn from my course and locked out of my program. The school states due to attendance, however, I completed all assignments when they were do, I logged in multiple times per week to access books and learning materials. The school stated that utilizing outside sources allegedly does not cross over in to their "Canvas" and is not recognized as attendance, however, there were NO courses assigned into the Canvas to access during one week, and due to my work schedule I had not had the opportunity to access the Canvas assigned prior to them locking me out. However, I did absolutely completely all other assignments that were due that week including taking the midterm. The school told me to file an appeal, which I did and was told I would be reinstated within ***** hours, which was on 11/21. As of today, 11/29 I have not been reinstated, they have sent me an exit counseling email, no one will return my phone calls or emails. This is a for profit school and when I explained the situation to the person I spoke with on the phone, they were clearly able to see that I had in fact been in the course multiple times both weeks in question. I was told to file an appeal so "We can get you right back in there" I am now 1.5 weeks behind in assignments and due to their lack of response to my appeal and my phone calls, am not clear how I am going to be able to get caught back up, and they are keeping the money I paid for this course which directly effects my student loans. This was a mistake or a lack of systems communication on Chamberlain's side as I clearly have been doing the work and the requirements set forth. I hope you can help me before I need to escalate this by other means. Thank you for your time.

  Business Response

  Date: 12/02/2022

  December 2,2022
  
  BBB of ******* & Northern ********
  330 ************, Suite 3120
  *******, ** 60611
  
  Re: *********************
  Case #: 18475577
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated November 29, 2022, regarding Chamberlain student, **********************
  
  ************** was enrolled in NR503 for the November 2022 session, which began on October 24, 2022.  Attendance expectations are outlined on page 184 of the Chamberlain Academic Catalog:
  
  Attendance and participation are required within all classroom, lab, clinical instruction (including simulation), practice, practicum and fieldwork activities s. An academic event for online courses is defined by submitting a class assignment, participating in threaded discussions, or completing quizzes and exams or completing synchronous activities A student who does not participate in a course for seven consecutive calendar days will be sent an impending attendance dismissal notice advising that they must attend within the next seven calendar days or will be withdrawn from the course. If the student is unable to attend within the next seven consecutive calendar days but wishes to remain in the course, a request may be submitted to the academic **** or approved designee within five calendar days from the date of the notification.A student may only request reinstatement after an attendance withdrawal once per course. A student who has not attended for *********************************************************************** prior to the Sunday of the fifth week of the session will be administratively
  withdrawn and receive a Withdrawal grade in the course, if they did not request reinstatement.
  
  On November 1,2022, ************** received an attendance warning email, due to no activity for seven consecutive calendar days.  On November 7, 2022, ************** submitted an assignment, however, she received an attendance warning email on November 15, 2022, due to no course activity for the following seven consecutive calendar days.  ************** was notified by email on November 22, 2022, that she would be withdrawn from NR503 due to no activity in the course for 14 consecutive calendar days.  A review of ************** attendance found that she had not participated in the Open Forum discussions for two weeks, and therefore, per policy was administratively withdrawn.
  
  ************** submitted an appeal for reinstatement on November 22, 2022.  Unfortunately, due to the holidays the appeal review was delayed.  On November 30,2022, the appeal was approved, and ************** was reinstated to NR503.
  
  Ms. ********** professor was advised to assist the student with catching up on any assignments and ************** was notified of the reinstatement to class on November 30, 2022.
  
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for a session in this institution I was withdrawn from, and I have contacted several departments for an explanation of the charges:1. ******* services first, per protocol, did not get an answer (October 2nd, 2022)2. ******************************, ***, RN | ********** *************** Campus who directed me to 3. *************************** from student services directed me to 4. *********************, MBA | Manager, ******* Finance Advising who directed me to 5. Account ********************** sent me back to speak to *********************** who explained I need to speak to *********************, who has not answered my questions, or emails. Tuesday, November 8th I chatted with ***** (from student services) who assured me the issue was going to be escalated and someone from finances would contact me within 48 hours. Today Thursday, November 10th I received a call intended to collect money from the account resolution department in which I was told "in a recorded line, "This is as if you purchase a ticket to the movies, you will be charged whether you watch the movie or now".I did go ahead and paid the full amount in order to register and finish my last session, but I still believe I deserve an explanation, an apology and most importantly a refund for a session I did no At this point, I was "forced" to pay the charge I did not recognize in order to continue the last session I was withdrawn for.

  Business Response

  Date: 11/30/2022

  November 30,2022
  
  BBB of ******* & Northern ********
  330 ************, Suite 3120
  *******, ** 60611
  
  Re: *************************
  Case #: 18385586
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated November 10, 2022, regarding Chamberlain student, **************************
  
  **************** was enrolled in NR446 for the September 2022 session, which began on August 29, 2022.  *******s have three attempts to pass the Medication Calculation exam in NR446.  If they are unsuccessful in their attempts to pass the exam, the student is administratively withdrawn from the course.  **************** unsuccessfully attempted the Medication Calculation exam three times and was administratively withdrawn from NR446.  On September 9, 2022, **************** was notified by her NR446 professor that *************** was unsuccessful in her three attempts of the Medication Calculation exam and that she needed to contact ******* Services for her next steps.  Additionally, the Medication Calculation exam policy was provided in the communication from the professor. *********** Withdrawal/Tuition Refund Policy is located in the Chamberlain Academic Catalog and on ***************** signed Enrollment Agreement.  Based on ****************** last date of attendance September 12, 2022, week three of the September 2022 session, she was eligible to receive a 25% tuition refund, less the administrative fee. She received the $687 tuition refund on September 14,2022.  After the tuition refund was applied to ****************** student account, a balance of $824 remained for the September 2022 session.
  
  Additionally, **************** had an account balance stemming from prior terms that when added to the September 2022 balance was $2,921. Two payments were made to ****************** account on October 10, 2022, and November 10, 2022, which cleared ****************** student account balance to zero.
  
  Best Regards,
  
  ***************************
  Chamberlain ******* Affairs

• Initial Complaint

  Date:10/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was registered as a student in Chamberlains Nurse Practitioner program and had received multiple emails from Chamberlain stating that for every person you refer to the school that inquires, you will get a $25 gift card. The only rules stated in the email was that they must have an RN license, not reside in **********, and not have inquired about the program within the prior 1 year of the referral. I referred 4 of my friends in November of 2021, all of which had not inquired about the program in the prior year (the latest inquiry was done in 2019). One of the 4 referrals actually registered for Chamberlains NP program. At first chamberlain said the gift cards would be sent out 4-6 weeks. After waiting over 6 weeks I had to call back and they kept telling me they are going to look into it and get back to me. Months passed and I never received any communication about the gift cards. About 6 months later I reach back out to them and they say that 2 of the referrals are not valid for the gift cards because according to their records they had previously inquired about the program. When I asked them for the date of inquiry, none of the dates were within one year of when I put in my referrals. They said they would escalate the situation to a higher up and get back to me. I spent the next 4 months continuously trying to get more information and updates but I would be sent to voicemail or be told "they are in a meeting" when asking to talk to someone who can help me. Finally, after over 10 months of getting the run around, I spoke with ***** who informed me that her higher **** and apparently the *** have said "the gift cards will not be sent out because they don't qualify and that legally its something they can not do". No other explanation on why they didn't qualify or what made them invalid. This is not only false advertising but its also unethical and manipulative of a school to benefit thousands of dollars from my referral yet fail to honor a $100 gift card program.

  Business Response

  Date: 10/19/2022

  October 19,2022
  
  BBB of ******* & Northern ********
  330 ************, Suite 3120
  *******, ** 60611
  
  Re: *************************
  Case #: 18177141
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated October 6, 2022, regarding Chamberlain student, **************************
  
  **************** was last enrolled in the July 2022 session, however, she requested to withdraw with her last date of attendance for the session being July 8, 2022.  She has not been enrolled at Chamberlain since this date and has expressed that she does not intend to re-enroll.
  
  **************** submitted four student referrals to Chamberlain for a gift card opportunity.  Unfortunately, the four student referrals did not meet the guidelines set forth in the gift card program.  However, as a gesture of service Chamberlain issued the gift card to **************** on October 17, 2022.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom is *** concern, My name is *************************, I was student at chamberlain, and was dismissed December 2020. After almost 2 years, I have finally found the courage to speak upon my experiences as a student. When I started the program, it was during the time COVID had just started, it was also the time I found out I was pregnant. I was 20, a single mother and no support at home on top working doubles shifts two jobs when COVID was very dangerous. One can imagine the stress, that brought. I take full responsibility of the courses I failed. I should have been more responsible. However, after re taking a class in the fall semester, I felt completely discourage, humiliated, after I was reached out by the ****************** ****, for a meeting with my science Profeesor as well, instead of the **** reaching out and see on how I could do better, or talk about the resources offered that I could use to do better. Her main concern was why I never took the time to email a person as and I Quote important as her. I was speechless, because I didnt expect this entitled behavior.I was expecting support because I was going through a hard time. Two years later and I still remember that conversation till this day. She mentioned how I would be a lazy nurse. This behavior was completely not acceptable, this is something no student should ever hear from someone who is a ****. The **** after she was done, then lastly asked the Profeesor how I was doing in class ,this to say she didnt even know about my performance in the class which was going good. At the end of the semester, my pregnancy was marked at a High-risk,with all this stress on my baby, It was to late for me to withdraw, I failed once again.Once appealing in January 2021, I was completly ignored by the advisor on how to properly appeal with no instructions,it wasnt until the second appeal in which I received instructions. My appeal was denied and I quote not sufficient evidence after showing my medical chart

  Business Response

  Date: 10/19/2022

  October 19,2022
  
  BBB of ******* & Northern ********
  330 ************, Suite 3120
  *******, ** 60611
  
  Re: *************************
  Case #: 18174974
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), I am responding to your request dated October 5, 2022, regarding Chamberlain student, ************************
  
  ************** was enrolled in the Bachelor of Science in Nursing (BSN) degree program at Chamberlains ******* campus.  She completed one course in the January 2017 session and then did not attend Chamberlain again until the May 2020 session.  She continued her enrollment until she was academically dismissed at the end of the November 2020 session.
  
  The Chamberlain Academic Catalog explains the Standards of Academic Progress as the following:
  
  Students must demonstrate satisfactory academic progress toward completing their degree program.  Satisfactory academic progress is evaluated at the end of each students semester and is measured by the following standards:
  
  Grade Point Average
  
  Undergraduate Degree Program: In order to be in good academic standing, a student must maintain a Cumulative Grade Point Average (****) of 2.0 or higher on a 4.0 scale. If at the end of an enrolled academic semester the **** is below 2.0, the student is placed on academic and financial aid warning. If the student has a **** below 2.0 in any two enrolled semesters, the student is dismissed and is ineligible for Title IV HEA program funds.
  
  On September 4, 2020,************** was notified by email advising that students must meet the standards of academic progress which were outlined in the academic catalog. The email went further to explain that that **************** academic progress, after the July 2020 session, indicated that she was not meeting the required ****.  As a result, the email stated that she would be placed on academic warning until she was able to re-establish satisfactory academic progress in the next term.  The email also explained that if she was unable to re-establish satisfactory academic progress she would be dismissed from Chamberlain.  Resources were provided and the student was encouraged to contact her Student Support Advisor.
  
  At the end of the November 2020 session, ************** earned a failing grade in BIOS255, a repeated course. Due to this course failure, ************* was academically dismissed for failure to achieve a minimum **** of 2.0 or higher.
  
  As stated in the Academic Catalog, a student who has been dismissed for failing to meet standards of academic progress may appeal the action by completing an Appeal for Reinstatement form.  ************** submitted an Appeal for Reinstatement form after being academically dismissed on January 25, 2021. In the Appeal for Reinstatement, students are asked to do the following:
  
  Before allowing you to be reinstated, Chamberlain requires confirmation that you have adequately identified and resolved the issues that caused your poor academic performance. Provide an overview of how your circumstances have changed or will be different if you are reinstated and permitted to continue your coursework.You must provide a detailed plan of action, clearly explaining the steps you will take to ensure success. These steps must meet the conditions for reinstatement.
  
  ************** provided a response and medical records with her appeal.  ********************* reviewed and denied *************** appeal on January 28, 2021, on the basis that the students plan for academic success did not demonstrate significant indication that the standards of academic progress would be met in the future.
  
  Per the appeal for reinstatement process, ************** was able to Appeal for Reinstatement Decision.  She completed the Appeal for Reinstatement Decision on February 9, 2021.  ************** provided her response and supporting documentation. The Campus President denied the appeal on February 9, 2021.  The basis of the denial was that the rationale and/or supporting documentation did not substantiate a change to the original denied decision.
  
  After reviewing **************** complaint, we have found the Appeal for Reinstatement process was completed correctly per policy. She was given her due process and opportunity to provide her response and supporting documentation on the matter. This is a Chamberlain academic process and, as such Chamberlain considers this matter to be closed.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs