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Business Profile

Nursing School

Chamberlain University

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing School.

Complaints

This profile includes complaints for Chamberlain University's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 114 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to finish my FNP through chamberlain.. Ive been having trouble finding a practicum site and there was little to no help from the college. When I did find a site there were issues regarding the site. When these issues were addressed, I received no response from the Experiential Learning Comity to start my practicum! Emails and phone calls received no response. It appears to me that my educational career and progression in my nursing career is not of importance to this institution. I would not recommend this college to anyone at all!!

      Business Response

      Date: 03/08/2023

      March 8, 2023

      BBB of ******* & Northern ********
      330 ************, Suite 3120
      *******, ** 60611

      Re: *********************************
      Case #: 19535383

      To whom it may concern:

      On behalf of Chamberlain University (Chamberlain), *************** to your request dated March 3, 2023, regarding Chamberlain student, **********************************

      Due to staffing changes, some student registrations for practicums were not processed in a timely manner.  Chamberlain apologizes for any inconvenience the delay may have caused.  An Experiential Learning Coordinator spoke with ********************** on the status of his application and compliance status on March 7, 2023.  Chamberlain is waiting on documentation from the practicum location before approval can be made.Additionally, the student declined to proceed with the required compliance items until the practicum application is approved.


      Best Regards,

      ***************************
      Chamberlain Stu

    • Initial Complaint

      Date:02/17/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have one class left to complete the RN/BSN and this school has denied my appeal application to continue on and informed me that I should start over the program at another school after I have spent close to ****** using all my student loans. How is this fair to me we are talking about 1 class eight weeks. Im being discriminated on I spend 3yrs working on this degree. Chamberlain is not being fair it appears that other students have been given chances because of their race and if the teachers likes them. I have reached out to president **** who have not responded. Pervious instructors have informed me that special requests from students were granted by certain professors and now I'm being told to restart a program that I will not be financially able to do.

      Business Response

      Date: 03/03/2023

      March 3, 2023

      BBB of ******* & Northern ********
      330 ************, Suite 3120
      *******, ** 60611

      Re: *************************
      Case #: 19426485

      To whom it may concern:

      On behalf of Chamberlain University (Chamberlain), *************** to your request dated February 18, 2023,regarding Chamberlain student, **************************

      **************** began her enrollment in the Bachelor of Science in Nursing degree program in the May 2019 session. She was academically dismissed at the conclusion of the July 2022 session, which ended on August 27, 2022. 

      The Chamberlain Academic Catalog explains the Standards of Academic Progress as the following (Exhibit A):

      Students must demonstrate satisfactory academic progress toward completing their degree program.  Satisfactory academic progress is evaluated at the end of each students semester and is measured by the following standards:In addition to GPA and maximum timeframe, Chamberlain has established additional academic standards that are assessed weekly in the **** degree program and after every session for all other programs. Failure to meet these standards will also result in dismissal from Chamberlain.

      Specifically, undergraduate students enrolled at Chamberlain beginning in January 2017 and after will be academically dismissed for the following (Exhibit A):

      Undergraduate Degree Program:
      Two unsuccessful attempts (WF or F)in any combination of nursing courses.
      Three unsuccessful attempts in any combination of science* (D, WF or F) or nursing (WF or F) courses.**
      Two or more unsuccessful attempts (F)in a repeated transitional studies course.
      * Does not apply to science elective courses.
      ** Prior to September 2017, a "D" was considered an unsuccessful science grade.

      During Ms. ******* enrollment in the Bachelor of Science in Nursing undergraduate program, she earned unsuccessful grades in the following courses:

      May 2019 Session Math114N                                 March 2022 Session NR452
      July 2019 Session NR222                                       July 2022 Session NR452
      July 2019 Session NR283


      At the conclusion of the July 2019 session, **************** was academically dismissed for having two unsuccessful attempts in any combination of nursing courses (D, WF or F) (NR222 July 2019 and NR283 July 2019). 

      As stated in the Academic Catalog (Exhibit A), a student who has been dismissed for failing to meet standards of academic progress may appeal the action by completing an Appeal for Reinstatement form.  **************** submitted an Appeal for Reinstatement after being academically dismissed and it was approved on October 8, 2019. She re-enrolled at Chamberlain for the January 2020 term.

      At the conclusion of the March 2022 session, in which **************** earned a failing grade in NR452, she was academically dismissed for having two unsuccessful attempts (WF or F) in any combination of nursing courses (NR452 March 2022 and NR222 July 2019)and three unsuccessful attempts in any combination of science* (D, WF or F) or nursing (WF or F) courses (NR452 March 2022, NR222 July 2019 and NR283 July 2019).  **************** submitted an Appeal for Reinstatement after being academically dismissed and it was approved on June 24, 2022.  She re-enrolled at Chamberlain for the July 2022 session.

      **************** re-enrolled in NR452 for the July 2022 session.  At the conclusion of the July 2022 session, in which **************** earned a withdraw/failing grade in her second attempt of NR452, she was academically dismissed for having two unsuccessful attempts (WF or F) in any combination of nursing courses (NR452 July 2022 and NR452 March 2022) and three unsuccessful attempts in any combination of science* (D, WF or F) or nursing (WF or F) courses (NR452 July 2022, NR452 March 2022, and NR222 July 2019). 

      **************** submitted an Appeal for Reinstatement after being academically dismissed and it was denied on October 7,2022.  The basis for the denial was that the documented mitigating circumstances did not sufficiently establish justifiable cause for failing to meet standards of academic progress.  Additionally, the students plan for academic success did not demonstrate significant indication that standards of academic progress would be met in the future. **************** submitted an Appeal of the Reinstatement Decision which was denied on February 3, 2023.  The basis for the denial was due to the students poor academic history and the lack of plan to change strategies. 

      After reviewing Ms. ******* complaint,we have found the Appeal for Reinstatement process was completed correctly.  Additionally, **************** has not provided any new information that would affect the original decision of the denial of her Appeal for Reinstatement. The denial of the Appeal for Reinstatement will stand.


      Best Regards,
      ***************************
      Chamberlain Student Affairs

    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was dropped from Chamberlain University Nurse Practitioner Program due to GPA on October 27, 2022. I did some research and decided I would like to do ****** University's DNP program anyway, it was a better fit. I had no ill feelings toward Chamberlain. In order to get my financial aid transferred to ****** from Chamberlain, their financial department must cancel the pending disbursements in the Common Origination and Disbursement (COD) system. I have contacted them multiple times and waited on hold for many hours. The financial office keeps telling me it is done and then I get an email about my financial aid awarded to Chamberlain. Please I need help. They are just flat out lying to me and refusing to cancel my aid even though I am not enrolled in any classes and not a student there anymore. They are holding my financial aid hostage.

      Business Response

      Date: 02/03/2023

      February 3,2023

      BBB of ******* & Northern ********
      330 ************, Suite 3120
      *******, ** 60611

      Re: *********************
      Case #: 18902907

      To whom it may concern:

      On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 26, 2023,regarding former Chamberlain student, **********************

      On January 26, 2023, a Chamberlain advisor emailed Ms. **** explaining the award letter that she received from Chamberlain. The award letter was for the ***** award year and indicated that the student did, indeed receive federal aid during the July and September 2022 sessions (Summer semester) at Chamberlain of which she was enrolled in and completed.  It also showed that she was not receiving federal aid for the Fall and Spring semesters, which she was not enrolled in.

      Per the ** ********** of Educations Common Origination and Disbursement site, zero loan award amounts have been approved for or disbursed for the time from October 24, 2022, through March 4, 2023, which are the ***** Fall and Spring semesters.

      Best Regards,
      ***************************
      Chamberlain Student Affairs

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Completed FNP Program with Chamberlain. Submitted request for Validation Of APRN Education Form (***) October 31, 2022, received by CU November 2, 2022. It is incomplete. The **** has sent multiple requests via email (copying me) to the office of the Registrar requesting that the *** be corrected: I transferred a course from ****** **** that was accepted into CUs FNP program. The **** instructions clearly state the *** "lists any transfer courses with course number and title from the institution where the course was taken." Chamberlain completed the *** TWICE, incorrectly. The most recent request from the **** was January 5, 2023 again asking for the document to corrected. Throughout this process, I have contacted the school over 10 times, speaking with several staff that are "escalating" my concerns. I've requested that a supervisor return my call, to no avail. I have been waiting and calling and waiting for Chamberlain to simply fix the *** so that I can sit for my board exam. The **** will not provide authorization for me to test without the *** being corrected.

      Business Response

      Date: 02/01/2023

      February 1,2023

      BBB of ******* & Northern ********
      330 ************, Suite 3120
      *******, ** 60611

      Re: *******************
      Case #: 18891058

      To whom it may concern:

      On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 24, 2023, regarding former Chamberlain student, ********************

      On October 31,2022, **************** submitted a Validation of Advanced ************************** (***) form to complete.  The Chamberlain ********************* completed the form, based on the instructions provided on the form. The completed form was then sent via email to ************************************ (****) and the student via email on November 2, 2022.

      On December 7,2022, *************************** from the **** emailed Chamberlain and stated that the *** form was missing information.  ***************** stated the following in her email, Please ensure that the *** course numbers and titles are congruent between the form and the courses taken by the student, at the school they were accepted from.

      Because the **** was asking Chamberlain to validate a course that was transferred from another institution, the request had to be further reviewed and approved by Chamberlain leadership.  The *** request was updated and sent to the **** and the student on January 5, 2023. On the same day ***************** responded via email with the following, The revised Validation of Education form lists NR 507 "*Note- we accepted this as transfer credit for ext institution as chamberlains NR 507." Please note that we require that the *** lists any transfer courses with course number and title from the institution where the course was taken.

      On January 20,2023, a Chamberlain representative left a voicemail for ****************** to discuss the exact wording for the ***. However, to date, ****************** has never returned the phone call. 

      The *** form was updated, as requested by ******************, approved to be sent again by Chamberlain leadership and sent by email to ****************** on January 25, 2023. ***************** responded by email on January 26, 2023, with the following, The document received below lists the Advanced Pathophysiology course as "NR 507 Advanced Pathophysiology." Cerita's Chamberlain transcript indicates this course was taken at ****** University. Please ensure that the course title and course number match Cerita's transcript where the course was taken.  The *** form was updated, as requested,and emailed to *******************


      On January 30,2023, **************** contacted Chamberlain by phone and stated that the *** was incorrect. She stated that the form needed to state the school where the transfer course was taken. **************** also went on to state that ****************** only communicated by email.  The *** form was updated per **************** directions, approved by Chamberlain leadership, and sent to ****************** and **************** on February 1, 2023.

      It is important to note that Chamberlain followed the instructions provided on the *** form when completing the form. It was only after additional emails from ****************** and **************** that additional information was advised to be added to the form.  The additional information sought,is not listed in the instructions on how to complete the *** form.


      Best Regards,

      ***************************
      Chamberlain Student Affairs

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently a student at Chamberlain University in the family nurse practitioner masters degree program. I have been compliant with all of my schoolwork, and passed all my classes, and Chamberlain has not provided me with registration for the next course. I was told that I would be registered by the registration date which is today. I have been calling this university regarding this matter for over two weeks, with not one person getting back to me at all. I have been repeatedly lied to, hung up on, and told I would be registered for this class by January 9, 2023. No one has called me back regarding this matter, and I would like a resolution. I will now lose two months of time toward my degree, and not to mention the countless amount of hours I have spent on hold, trying to get a hold of someone that could help me. Once again, I was told today that a manager would contact me regarding this matter, and it would be resolved. No one has contacted me, and I am supposed to be at my scheduled course clinical tomorrow, which I can now not attend. Chamberlain needs to be held accountable for lying to the students who have done nothing to deserve this treatment. I only have seven months left until I graduate, now it will be pushed back to 10 months, with no explanation.

      Business Response

      Date: 01/12/2023

      January 11,2023

      BBB of ******* & Northern ********
      330 ************, Suite 3120
      *******, ** 60611

      Re: *******************************
      Case #: 18712629

      To whom it may concern:

      On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 10, 2023, regarding Chamberlain student, ********************************

      Due to staffing changes and the holiday season, some student registrations for practicums were not processed in a timely manner.  Chamberlain apologizes for any inconvenience the delay may have caused.  An Experiential Learning Coordinator attempted to contact ******************** on January 6, 2023. She has since been registered for the January and March 2022 sessions on January 10, 2023.


      Best Regards,

      ***************************
      Chamberlain Student Affairs

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon I am enrolled as a student for post graduate education, classes started today and I have been trying to contact the school for the past week to set up clinical placement and be registered in the class. The preceptor have been doing the same unsuccessfully. This lack of communication with the school is going to result in a delay in my education and graduation as is causing me a great deal of stress. I need help with a resolution.

      Business Response

      Date: 01/12/2023

      January 12,2023

      BBB of ******* & Northern ********
      330 ************, Suite 3120
      *******, ** 60611

      Re: ********************************************
      Case #: 18710231

      To whom it may concern:

      On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 9, 2023, regarding Chamberlain student, *********************************************

      An Experiential Learning Coordinator (***) spoke with ********************************* on the status of her application on December 14, 2022, December 28, 2022, and January 5, 9, and 12, 2023.  ******************-Moralesapplication has been on delayed due to a lack of response from the practicum site.  Specifically, the *** attempted to contact the practicum site on December 14, 2022, December 28, 2022, and January 5, 2023.  On January 5, 2023, the practicum site requested a new practicum contract to be sent, which was sent on the same date. The *** attempted to contact the practicum site on January 9,2023, and January 11, 2023. As of today, January 12, 2023, the practicum site had opened the contract document and advised that it had been sent to their legal department. The *** also notified ********************************* that the contract would need a signature and to be turned in by January 13, 2023, so that the student could register for the January 2023 session.


      Best Regards,

      ***************************
      Chamberlain Student Affairs

      Customer Answer

      Date: 01/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      The communication has improved since I filed the complaint. They are responding to my emails promptly. 
      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am a student at Chamberlain University in the Family Nurse Practitioner Program. I am currently in the clinical portion of my program and we are to find our own placements. The clinical site I submitted for already had a contract with the school which made the application review easier for the faculty. Classes start today, January 9th. I have relentlessly been calling our Experiential Learning Coordinators (ELC) since submitting my application for this site. I was told last week that they reached out to the clinical site director to confirm how many students would be working with ******************** per day. I followed up with the clinical site director to ensure they received a response by Friday of last week as I need the practicum approval to register for the course that started today. The director sent ELC the requested response on Thursday, January 5th confirming that no more than two students would be with ******************** on any given day. I received an email from ELC over the weekend stating the clinical site was denied because they don't allow more than two students per session instead of two student per day which was never relayed or stated as the problem. This delay, and not being able to contact ELC over the weekend has now put me in a predicament and forcing me to push my progress in the program back an entire course. With perseverance and determination, I asked them to escalate this to the **** of students but they could not guarantee I would get approval or still be registered for this course. I feel there is an easy way to work this out but my voice is not being heard and I cannot get in communication with the appropriate parties to resolve this matter.

      Business Response

      Date: 01/12/2023

      January 11,2023

      BBB of ******* & Northern ********
      330 ************, Suite 3120
      *******, ** 60611

      Re: ************************
      Case #: 18708520

      To whom it may concern:

      On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 9, 2023, regarding Chamberlain student, *************************

      Due to staffing changes and the holiday season, some student registrations for practicums were not processed in a timely manner.  Chamberlain apologizes for any inconvenience the delay may have caused.  An Experiential Learning Coordinator spoke with Ms. ***** on the status of her application on January 3, January 7, and January 9, 2023. She was registered for the January 2022 session on January 10,2023.


      Best Regards,

      ***************************
      Chamberlain Student Affairs

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The communication between students and the facility has been horrible. I have been emailing for several weeks with no return communication. Their website states that they should be contacting me back within 48 hours. I have also called and left messages to be called back with no success. I have tried multiple times to contact *** and other departments with no success. As students we were never informed of the *** department being off for the holidays. In fact when I did email several weeks ago I was told that someone would be in the department helping students register for classes throughout the holidays. I have had my end of the requirements for practicum registration completed for some time and have been reaching out to get registered for class with no success. Not only does this set me behind, as I cannot purchase my school materials or participate in preview week, but it makes me appear VERY unprofessional to my practicum site. They have even requested things from the school with no response. I have followed up on that months ago and was told that the materials were sent over but in fact my site contact stated they were not. This reflects poorly on me and makes me look ill-prepared when in fact I have been doing everything I need to. It should not be this hard to get in contact with someone at a university, especially when I am paying to go there. It is frustrating and a waste of my time trying to get someone at this school to answer me back. This could very well impact my ability to work at this site in the future after graduation. I will not be recommending Chamberlain to anyone who asks me and honestly I would unenroll and find another school if any other school would accept my credits.

      Business Response

      Date: 01/10/2023

      January 10,2023

      BBB of ******* & Northern ********
      330 ************, Suite 3120
      *******, ** 60611

      Re: *******************************
      Case #: 18679510

      To whom it may concern:

      On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 3, 2023, regarding Chamberlain student, ********************************

      Due to staffing changes and the holiday season, some student registrations for practicums were not processed in a timely manner.  Chamberlain apologizes for any inconvenience the delay may have caused. The January 2023 session began on January 9, 2023.  ********************* was registered for NR511 on January 4, 2023. An Experiential Learning Coordinator confirmed registration by email to ********************** on January 5,2023.


      Best Regards,

      ***************************
      Chamberlain Student Affairs

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently a student who has been paying out of pocket for classes. I have been trying to a few weeks to get approved to get registered for my next class with no call backs or emails regarding the situation - I get sent to a voicemail box of a person who apparently no longer works there. I have tried to resolve this situation with the university itself with no success. I just want to get registered for my class so I can continue with this program. This university has been in business long enough to not have to experience these types of issues. It is preview week where students can review the upcoming classes while some of us cannot get registered its an unfair advantage for people who are registered to be able to work ahead if needed while I cannot review my class, buy my book that is needed to start January 9, 2023.

      Business Response

      Date: 01/10/2023

      January 10,2023

      BBB of ******* & Northern ********
      330 ************, Suite 3120
      *******, ** 60611

      Re: ***************************
      Case #: 18678593

      To whom it may concern:

      On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 3, 2023, regarding Chamberlain student, ****************************

      Due to staffing changes and the holiday season, some student registrations for practicums were not processed in a timely manner.  Chamberlain apologizes for any inconvenience the delay may have caused.  An Experiential Learning Coordinator left a voicemail for **************** on January 6, 2023. She was registered for NR511 on January 6, 2023.


      Best Regards,

      ***************************
      Chamberlain Student Affairs

    • Initial Complaint

      Date:01/03/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a student in the online FNP program at Chamberlain University. In order to start the clinical course NR 511 on January 9, a practicum site is needed. I secured a practicum by paying via an outside service because the university was not helpful. I have a preceptor that was approved, the site approved, and the *****************. All medical compliance is completed and verified by email from the compliance department. I cannot be registered for the class until I have the final check from the experiential learning team who handles practicum. The person handling my case is no longer employed. Emails are sent and a case is assigned with no response. The number is called and no one answers; a message is left and no one returns the call. Education is a paid service and they are keeping their end of the contract and not helpful, but it is ok to send a bill that money is owed. All I am asking for is to be cleared for registration by the Experiential learning coordinator. There are many students in the same predicament.

      Business Response

      Date: 01/10/2023

      January 10,2023

      BBB of ******* & Northern ********
      330 ************, Suite 3120
      *******, ** 60611

      Re: *********************
      Case #: 18677674

      To whom it may concern:

      On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 3, 2023, regarding Chamberlain student, **********************

      Due to staffing changes and the holiday season, some student registrations for practicums were not processed in a timely manner.  Chamberlain apologizes for any inconvenience the delay may have caused.  An Experiential Learning Coordinator spoke with ************** on January 6, 2023. She has been registered for NR511 on January 3, 2023.


      Best Regards,

      ***************************
      Chamberlain Student Affairs

    Chamberlain University is NOT a BBB Accredited Business.

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