Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to inquire about a car they had for sale at this business and a lady by the name of ****** got in touch with me about the car. I asked questions pertaining to the car to check the price and condition the car was in before making my trip down there as I use **** as my only form of transportation and didnt want to waste money. ****** told me that the car was in fair condition and that the price was correct. So after hearing that, I set an appointment to go see the car with the hopes of buying it in cash. Though, once getting up there after ****ing about ***** minutes once Im sat down with one of the salesmen I inquire about the car and I am told that the car is a dealers special and that the car is inoperable(would need a tow) and the dealer salesman recommended that I not go for it. As you would think I was highly upset about being lied to but kept my cool in the establishment. The car salesmen recommended that they could get me into a car seeing how upset I was so I decided to try as I really need transportation. So I was sitting for an hour while the salesman kept coming back and forth saying I was approved but yet they werent giving all the details and overall I just got bad vibes from them so I told them I wasnt interested in buying to which they tried to pressure me but I stood firm and said no and walked out. Its been 3 weeks and I am still receiving mail from credit agencies that I did NOT give consent to have my information. They ran my credit through multiple lenders without my consent as I did not sign anything because i originally came for the car to buy in cash. I did not appreciate being lied to and I think it was very poor professionalism on their part for sure. I did not consent to my credit being ran through all these agencies and would like to stop receiving mail and want nothing to do with this business. I am already in the works with disputing unauthorized inquires. I also left an honest review on their website.

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this credit inquiry by NCCINC/Western Ave. I do not have a contract with NCCINC/Western Ave and did not agree to a contract or application. I simply wanted to test drive two vehicles. Which they did not offer me even after taking a photo of my Drivers License. The car salesman asked if he could access my payoff on my current vehicle which I couldve shown him on my banking app. Then I was told I couldnt look at any vehicles because I didnt have a value on what I could get from a bank for refinancing. I just wanted to test drive two vehicles.

  Business Response

  Date: 02/14/2025

  We allow everyone to test drive as many vehicles as the would like. Please contact anyone in management if you would like to return and test drive a vehicle.

• Initial Complaint

  Date:12/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan dealerships use deceptive sales tactics. Nissan sold me an allegedly new automobile that had a faulty transmission. The automobile came to a complete stop on the expressway with an AWD error on the dash and would not restart. It had to be towed. According to Nissan service department this was caused by an internal failure of the coolant bypass valve. This occurred at ***** miles. Manufactures should be held accountable for sale of faulty products. No amount of profit is worth compromising human life.

  Business Response

  Date: 12/13/2024

  The vehicle is being services and repaired with all parts and labor covered by the manufacturer. If the customer would like to switch into a different vehicle that option is available.

• Initial Complaint

  Date:08/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked at a car on their website to outright buy. They called me said it would be pulled out front. The car doesn't exist. When I arrived They tried to lease me a car. Would nor show me car I looked at. 3 and half hour drive for nothing. They are dishonest on their site and in person. I have the emails and text from them about the car.

  Business Response

  Date: 08/19/2024

  Every vehicle listed and on our website is physically at the dealership. I am not sure what vehicle the customer was inquiring about.

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22158501
  
  I am rejecting this response because:
  They know which vehicle I am talking about. I attached email from them with picture of vehicle. Was told vehicle engine, transmission,tires and brakes were all inspected and in good condition. Was told car runs and is drivable. Told it would be pulled out front waiting for me when I arrived for my appointment.  Man I spoke with named ****** he said ask for him nobody there by that name they said he is appointment setter at different location. Then tell me oh that vehicle is out back but don't run let me finance you for a car. I refused then was told I was stupid for driving 3 and a half hours for a thousand dollar car. I tried to go out back and see the vehicle they would not let me. It's a ploy to decieve people to try and get them to finance a car. Why tell me it was inspected and runs and will be out front ready for me when I arrive.
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/21/2024

  The vehicle you provided is available. Did you drive the vehicle or did someone tell you it was not available to drive?

• Initial Complaint

  Date:06/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from western Ave Nissan about a month almost two months ago and with in the first month of having the car it was stolen at gun point then recovered and hasnt started since and the dealership that I got it from didnt wanna see what was wrong with it let alone fix the problem and trying to make me pay out of pocket for something I had no control over. They specifically told me they were not calling the warranty company because I had to pay out of pocket since the car was stolen at gun point and ever since the car was towed to my home where its been sitting since it got recovered

  Business Response

  Date: 06/24/2024

  The customer was advised to make a claim with her insurance company since damage happened when the vehicle was stolen.

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21888728
  
  I am rejecting this response because: I came into the store twice because I was. Told they may be able to do something about it. One of the managers in the store told me to try and get it fixed with the service department and I when I called them they told me they dont deal with other companies even the people that I have my warranty through. They told me I had to pay out of pocket because the car was stolen meaning im responsible for what the thieves did to my car and I am absolutely not responsible for that. I still need a car at the end of the day or I want the company to fix my car completely because they sold it to me with the check engine light on shortly before it was stolen
  
  Sincerely,
  
  **********************************

  Business Response

  Date: 06/24/2024

  If the vehicle was brought in before it was stolen the process would be completely difference. Now that the vehicle was stolen it has to be resolved with the insurance company.

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21888728
  
  I am rejecting this response because: I literally told the company over the phone that the car was stolen and that I had dealt with insurance who wasnt paying anything and they told me not once but twice to come in and when I did they again said there is nonthing they can do. Because the car was stolen and I asked could they even trade it in or something and the company said no they couldnt do nonthing at all and Im requesting that they fix the car or something because it was not my fault the car was stolen at gun point let alone that the car was sold to me with lots of problems including the check engine light being on so I would like them to do something about this and stop saying deal with insurance when I already did or I will take legal action if necessary 
  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am making this complaint on behalf of my mother ********************* who just recently purchased a vehicle from Western Ave Nissan on 04/01/2024. As we were negotiating the price of the vehicle, we asked the dealer to remove a warranty named ****** from the final price. The value of the warranty is $2,995 which would make the overall amount of the vehicle higher over time. The salesman whose name is ********, agreed to take the warranty off. However, once we signed the contract, we realized they added the warranty anyway. The vehicle was advertised for sale at $18,890, once the vehicle is paid off, my mother will pay $37,134.72 over 84 months, and my mother has excellent credit. Days later, the dealership called us back and stated that they needed my mother to come in and sign a new contract because the actual APR from the loan servicer ************* 1) was less than what she signed for. So we told them that we wanted to have the warranty removed this time and they refused. We were told by the finance manager that the current contract was legally binding and that no negotiation could be made at this point. So we refused to sign and informed them that we would take the situation a step further. Today, we received another call from the dealership from an irate manager named *****. He gave us an ultimatum, that we either sign the new contract as is with the warranty attached or we bring the car back. In his words, "he's not going to continue renting a vehicle out for free". I expressed to him that we were told the original contract is legally binding to which he informed me that it is not. So I asked, since it's not legally binding, why won't you remove the warranty and he told me that they would lose money. He hung up abruptly and I then called ******** to ask what was going on. At that moment, ******** told me that the general manager ****** would be willing to negotiate the warranty amount to $1500 but that they couldn't take the whole amount off. So we refused.

• Initial Complaint

  Date:04/25/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership. I told ****** the sales person about the car stereo was broke. He told me he would take care of it. It's been 10 months and there not doing anything about it. The manager refused to do anything about it. He also told me they have to make money. The sales person would not stand by what he sold me. This is totally unprofessional and unethical behavior on selling cars.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle Feb 24, 2024 and I complained to my sales representative and other sales representatives about the issue of how the car was riding. The car was driving very bad I brought the car in 4 different times to be told the fourth time its an internal transmission issue. I was never offered a warranty or was I told about one and now thats what theyre trying to say now that the car is giving me trouble.

  Customer Answer

  Date: 04/17/2024

  I purchased a 2021 Jeep Wrangler from this dealership 02/24/24about 9pm, I worked with salesman *****, I was also assisted by salesman ******* as well. I reached out to ***** the very next morning via call and text to let him know that the car wasnt driving right, the car was jerking into gears and dragging when I pushed the gas. I was never offered a warranty and I had to redo my paperwork twice due to them making mistakes. I was told to bring the car in to the service department and was giving a form signed by manager **** for a $0 service fee. I brought my car in 3 times 2/27/24 I believe was the first time I took the car into Nissan service department and was told to take it across the street to Jeep. Jeep checked it and told me thats how the car drove but gave me an appointment to bring it in the following week. I then took my car in 3/7/24 and they kept the car and told me to pick it up the next day that they didnt see a problem. They kept telling me thats how the new trucks drove it was a delayed kick off when driving. I then brought the truck back in 3/24/24 for the 3rd time because I believed it was driving worse they then kept the car for two days and had me pick it up said it wasnt an issue with the truck. Now I bring the truck in again for the 4th time 4/10/24 and I was told the truck had an internal transmission problem, they apologize they didnt see the issue. *** reached out to the dealership because I feel they should be responsible for this issue being that I been complaining since I left the car lot but the manager told me he cant afford to take that type of loss. This is fully the car lot issue because I feel they knew it was an issue from the beginning thats why they never offered me a warranty either if the two times I did paperwork. They are not taking accountability for the issue and refusing to pay for it and they know I start complaining immediately about the issue. I would like for them to repair the problem at their expense since
  

  
  

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car, 11/24/2023. I did my paper work, I sign forms, he was saying sign here, sign here. He had me signing a form, that I wasn't asked did I want the merchandise, I didn't notice to I got home. It's something new, I never seen before. My last car I purchased in 2016. Exterior/interior protection 5 years for, $2,995.00. when I read it, it says not required to obtain financing for registered vehicle. I called and told ****** (salesman I didn't want it. *********************, wouldn't answer me or talk to me, he never came to the phone. I was put on hold, each time I called. I planned to go back up there 11/27/2023. I do not was that protection. I want him to remove that charge. Please help. I thought they were through with their deceived business dealer, when they got rid of Great house, he tried to overcharge me for a $1000.00. He, returned it. This business need to be investigated and put on monitoring. Please help. I drove off lot with 11 miles. I live in walking distance to the Dealership. So, when I go back, He, can take that charge off, or take his car back. And refund my down payment. Thank You.

  Business Response

  Date: 11/29/2023

  The vehicle that was purchased had the ****** interior and exterior protection applied and was presented at the time of sale. The pricing was agreed to before the sale was finalized. The coating cannot be physically removed from the vehicle after it has been applied. 

  Customer Answer

  Date: 12/02/2023

   
  Complaint: 20918011
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/04/2023

  The protection for the car were done deceitful. $3000 for that no. I told them I didn't want it. They said I had to get it on the car. When I read the paper, after the fact, it said I didn't have to get. I said no again, then they said it was to late. I call the company to tell them to cancel it. They said call Nissan. No, one at Nissan wouldn't talk to me. Finally 4 days later I talk to some guy. But we got no way. I told them they can't force me to get something I don't want. I am a 70 year old female, my daughters and grandbabies helps me with the Internet. That's why it took me so long to respond to you. I did nothing wrong. They tried to give me a ***** percent interest rate, I said no, they gave me a6.99 percent and added that protection to offset, the ***** percent. I don't want that protection it's a 5 year term. Credit the amount to my account. Thank you.

  Business Response

  Date: 12/21/2023

  ***************************
  Western Avenue Nissan
  7410 S Western
  *******, ** 60636
  ************
  
  08/10/2023
  
  Better Business Bureau

  ************

  
  
  
  
  RE: *************************
  
  To Whom it may concern;
  
  I am writing to you in response to a complaint we received regarding **************************
  
  ******************** purchased a **** Nissan Kicks on 11/24/23.  The vehicle she chose had a protection package installed.  ******************** was informed that the car she chose had this package installed . The protection package, the price  and the warranty that accompanies it were explained to ******************** before she purchased the vehicle; Furthermore the package and price were disclosed and itemized to ******************** on three separate documents when we finalized her paperwork.
  
  
  
  If I can be of further assistance, please feel free to contact me.
  
  
  Sincerely,
  
  ***************************
   ************

  Customer Answer

  Date: 01/04/2024

  Complaint: 20918011
  
  I am rejecting this response because: That's not true, kam at North ******** Nissan, case# ********, 1 ************,called me 11/28/23, and said, did Colbey call you from Nissan, i said, No. I called him since this happened 6x. He never came to the phone, 2 of the calls, I was told he was off. He, didn't sale me  the car. He's a manager. He didn't reach out to me, that's why I call the company for of the protection policy, he said talk to Nissan. I didn't ask for protection, I didn't give them permission to put it on the car. They are deceitful, I had trouble with them with my nephew. My mail lady said I bought a car just like your from up there, she said, they ****ed her up. They were yelling at me, do you want the car. I didn't like the percentage rate. I seen no papers, he held all the time, but one, his finger on the monthly payment, I said yes I can pay that. It wasn't him, ******,  he sign here yelling, sign here, each time he put a page in front of me, quickly removing each. So, when they gave me all the papers, I was reading over them, I noticed that one page $2995 plus tax. I said what's this? He said you have to buy this with the car, I said no, I don't want it. It states here, I didn't have buy it. Then they said, we put it on the car already, I said I didn't tell you to. He said it's to late. I said if you wanted to **** up my bill, why didn't you ask me about a remote starter, and better rims. I was mad. I am still angry. That's a 5 year policy. I don't need that. I am 7o years old. I gave my grandson my 2016 Jeep with ******. *****, please help me get my money back. Don't close my case, please don't, please help me. That Nissan is the worst one. If we did a class action lawsuit on they, they would have enough paper for the people to sign up. I am so sorry I when there, I thought they were better after they got rid of Great house, he was the worse. Thank you, please help me. I didn't even know it was a sports car. I was looking for a regular Nissan Kicks.
  
  Sincerely,
  
  **********************;

  Business Response

  Date: 01/04/2024

  I have spoken with ******************** several times, the most recent being today the 4th of January.  I have never yelled at her.  As ******************* admits in her complaint, the product and charge in question was fully explained to her, before she completed her purchase.  

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 20918011
  
  I am rejecting this response because: That's not true,I was never asked or told about the extra package. I came in to buy a car. Nobody talk to me or told me about the extra package. Until I notice it  after I signed the papers. The office man were yelling at me, Do you want it, can you make that payment, he started pushing papers in front of me, to sign, he told me what the first 4 papers I was signing, then just sign here, sign here, I did. Then took me to cashier took my $10,000 payment down. And then, why waiting, I notice that form. I said, what is this,I don't want this. I said take this off. I debit my payment, so I could get it back. They never told me about the protection policy or ask me did I want it. I am 70 years old. My grandson needed a car, we were sharing mine's, he didn't like any used cars we looked at. So, I gave him my Jeep, and bought me a car. I can't afford to throw away over $3000 for something that's not important to me. Like I said, they said I had to have it. The protection company total me talk to them. when I ask them to cancel it. No I don't want it, I don't need it. I am being forced to buy it. I want them to refund my money or pay it toward my payment. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/15/2024

  She does have the option of trading in the vehicle for a vehicle that does not have the ****** protection but the product cannot be physically removed after it has been applied.

  Customer Answer

  Date: 01/15/2024

   
  Complaint: 20918011
  
  I am rejecting this response because:
  
  Sincerely,
  
  **************************   The business should have gave me the option. They didn't. They should have told me up front. It was done deceitful. When I SEEN, it, I said what's this. I don't want it. He said it's to late, we put it on already. I didn't see them moved that car, they already had it on the car. And slip that paper in there,. I told him I don't want it. I had already gave my money and signed the papers before I notice the charge was for that, the man was slamming papers down fast, sign here, sign here. When I did notice it. He said no it's to late. Please help me get my $2995 + taxes.  They can offer me a remote starter and GPS, I will be satisfied with that, otherwise they just took my money, for nothing. Please rule in my favor. I didn't do anything wrong. Except walked in their door. Thank you 

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Nissan on **** s Western on 10/25/23 and was told that global lending would finance me for a 2020 AWD titanium **** escape . I put $3,000 cash and a ***** trade in on a **** Buick LeSabre. The car is ****** with tax $25,000. The salesman ***** kept mentioning that I put the insurance ******* as lien holder but I disregarded what he said . Anyhow on Nov 11 2023 the sales manager called and told me that the bank returned my application but never said why even after I asked a few times . So they're asking me to come in and resign papers. After talking to Nissan I called the bank and they stated that they never financed a car in my name that I have not had an account with them . So basically I was lied to about the finance company. No bank financed the car and Nissan has my money and I want to give them the car back and get my refund. The car was /is a rental car that they scammed me into thinking I got approved for finance by global lending which isn't true. What do I do now? Also their double charging me for the vehicle for $52,000 when it's only $25,000 w taxes.

  Business Response

  Date: 11/30/2023

  Customer had questions about her financing charges. She visited the dealership and her questions were answered. She was given the option of cancelling the sale but decided to keep the vehicle after having all her questions answered.