Complaints

This profile includes complaints for NetCredit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NetCredit

  175 W Jackson Blvd STE 1000 Chicago, IL 60604-2863

• 

  NetCredit

  200 W Jackson Blvd Ste 1400 Chicago, IL 60606-6929

• 

  NetCredit

  175 W. Jackson Blvd Suite 600 Chicago, IL 60604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dispute and deny any alleged obligation to ************* / NETCREDIT. I have no valid or enforceable contract with this entity. I have repeatedly requested the original wet-ink signed agreement, and it has not been produced. Absent a lawful contract bearing my signature, no debt exists for which I can be held liable.

  Business Response

  Date: 11/20/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ****** *****. As we understand it, ******** has an inquiry about her account.
  

  On September 7, 2021, Ms. ***** opened a $3,050.00 line of **********************, offered by ********************************* (*************) and serviced by NetCredit **************
  

  When she applied for the line of **********************, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in her Agreement, she is required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in her ********************** reporting. Ms. ***** acknowledged her acceptance by electronic signature on the application dated September 7, 2021.  Ms. ***** can access a copy of her Agreement at any time by signing into her online account at ******************************.
  

  Since establishing the line of **********************,Ms. ***** has requested two (2) cash advances. Although she has made payments toward the account balance, she has failed to make the required minimum payments under the Agreement and her account became past due. As such, our collection efforts were initiated. As part of the loan process, her account activity was sent to the consumer reporting agencies.
  

  On July 10, 2024, Ms. ***** was sent a Notice of Right to Cure Default informing her of her right to cure the default by paying $270.13 before August 12, 2024 or her entire outstanding balance would become immediately due (accelerated).
  

  On August 12, 2024, Ms. ****** entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for her line of **********************, totaling $1,172.88,became due, which included all amounts owed on her line of **********************.
  

  On October 21, 2024, Ms. ***** was sent a notice, advising that if a payment arrangement was not set up by October 24, 2024, her account would be sold to a third-party debt buyer.
  

  On October 25, 2024, Ms. ******* outstanding balance was sold to debt buyer, ************** (Plaza) due to continued non-payment of past due amounts and a notification was sent to her via email notifying her of the sale. As a result, NetCredit is no longer servicing Ms. ****** line of ********************** account since it is not currently owned by **************

  NetCredit has not reported ********** ********************** since it was sold to Plaza. Our review of Ms. ****** line of ********************** account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Ms. ****** account during the period in which it was owned by *************. Therefore, we are unable to fulfill the request of altering or deleting accurate ********************** reporting.
  

  Our records indicate Ms. ***** has contacted the NetCredit customer support and requested a validation of the debt prior to her BBB complaint. However, a validation of debt and payment history has been mailed via **************************** (****).
  

  Since Ms. ***** is disputing the accuracy of the information sent to the consumer reporting agencies, we ask that she submit a full copy of her most recent ********************** report, or relevant portion, and clearly identify each item present on her ********************** report that she wishes to dispute to begin an investigation. Upon receipt of the required information, we will investigate her claim and provide the full details of the investigation within 30 days from that date. We ask that she submit the information via email to:

  The NetCredit Customer Support Team
  Email: ************************************************************
  

  If Ms. ***** has any additional questions regarding his account after it was sold, we ask that she please contact Plaza at ************ for assistance as Plaza is the current owner of her debt.

  
  

• Initial Complaint

  Date:11/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is inaccurate. Remove it from my credit Report.

  Business Response

  Date: 11/15/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ***** *******. As we understand it, ***** asserts that they are the victim of identity theft.
  

  On July 4, 2023, someone identifying themselves as ***** ******* applied for a NetCredit loan product, issued by ********************************* ************ and serviced by NetCredit ******************. This person provided Ericas personal information such as date of birth and social security number. As part of the application process,consumers must authorize NetCredit and/or ******** to obtain credit reports from consumer reporting agencies. 
  

  Subsequently, ***** ******* entered into a Line of Credit Agreement with ******** whereby ******** provided ***** a $3,350.00 Line of Credit (***), to be serviced by NetCredit *******************When ***** applied for the **** terms were presented and were required to be reviewed prior to accepting the *** offered by ********. ***** voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance. 
  

  These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus.Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.  
  

  Since establishing the **** ***** has requested three (3) cash advances. Although ***** has made payments toward the account balance, ***** failed to make timely payments under the *** Agreement; accordingly, the account balance became past due. As such, our collection efforts have been initiated. As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
  

  On November 1, 2023, NetCredit sent ***** a notice informing them of the default and that ***** had the right to cure the default by paying the past due balance before December 4, 2023, or the full balance would become immediately due (accelerated). ***** failed to make all of the required payments and failed to cure the default. Therefore,the *** was accelerated, making the entire outstanding balance immediately due and payable.
  

  Our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit is reporting accurate information concerning the repayment history of this *** and status of Ericas account.
  

  Our records indicate that ***** has not contacted our customer support team directly to assert that ***** did not apply for the loan and has been the victim of a fraudulent application.However, upon receipt of Ericas BBB complaint, we received a copy of ******************************* (***) identity theft report to advise that they did not apply for the loan and had been the victim of a fraudulent application. In accordance with our policy, ***** was asked to file a police report and provide a full copy to NetCredit to begin an internal investigation.
  

  At this time, we have no record of ***** providing the required documentation as previously requested. Should ***** wish to pursue an identity theft investigation, we ask that ***** file a police report and provide a full copy to NetCredit via email or fax to:
  

  NetCredit ****************
  Fax: ************
  Email: *********************************************************************
  
  Upon receipt of the police report,our fraud department will begin review of the identity theft claim.
  

  Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If ***** is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements. 
  

  If ***** has any additional questions regarding this matter, please contact our customer service department at ************, Monday Friday, 8:00 a.m. 8:00 p.m. CT or Saturday Sunday,9:00 a.m. 5:30 p.m. CT.
  

  
  

• Initial Complaint

  Date:10/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint regarding a negative account that is being inaccurately reported on my credit file. I have already contacted both the creditor and the credit reporting agencies regarding this matter, but the issue has not been resolved. I am seeking BBBs assistance to ensure that this account is properly investigated and corrected.Details of the *************************************************** Republic Bank/Net Credit Account Number: ********************************** **************** Involved: Experian/TransUnion Date of Dispute: October 28, 2025 Summary of the Issue:This account is being reported with inaccurate or unverifiable information. I requested that the creditor provide documentation verifying that this debt is valid, accurate, and belongs to me, in accordance with the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA). To date, they have failed to provide the following required documentation:A signed agreement or contract linking me to the debt An itemized statement showing how the balance was calculated Proof that they have the legal right to collect this debt Under FCRA Section 611 (15 U.S.C. 1681i), I am entitled to a full reinvestigation of any disputed information. If the furnisher or credit bureau cannot verify the accuracy of the account, they are required to remove or correct the entry. Despite my good-faith effort to resolve this matter, the account continues to be reported negatively and is harming my credit profile.

  Business Response

  Date: 11/15/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ***** ****. As we understand it, ******* has an inquiry about her account.
  

  On August 21, 2023, Ms. **** opened a $3,850.00 line of **********************, offered by ********************************* (*************) and serviced by NetCredit.
  

  When she applied for the line of **********************, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in her Agreement, she is required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in her ********************** reporting. Ms. **** acknowledged her acceptance by electronic signature on the application dated August 21, 2023.  Ms. **** can access a copy of her Agreement at any time by signing into her online account at ******************************.
  

  Since establishing the line of **********************,Ms. **** has requested one (1) cash advance. While she has made payments toward the account balance, she failed to make the required minimum payments under the Agreement and her account became past due. As such, our collection efforts were initiated. As part of the loan process, her account activity was sent to the consumer reporting agencies.
  

  On October 30, 2023, Ms. **** contacted NetCredits customer support team and scheduled a payment arrangement for the past due balance. She received a confirmation email outlining eight (8) payments of $55.42 to be made between November 10, 2023 and February 16, 2024. The notice also advised that the payment arrangement would not change the dates or amounts of her contractually scheduled payments.
  

  While Ms. **** made the agreed-upon payments under the past-due arrangement, she did not make the required Minimum Payments under her Agreement. As a result, the account remained past due and collection efforts continued.
  

  On January 25, 2024, Ms. **** was sent a Notice of Right to Cure Default informing her of her right to cure the default by paying $1,579.78 before February 26, 2024 or her entire outstanding balance would become immediately due (accelerated).
  

  On February 26, 2024, Ms. ***** entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for her line of **********************, totaling $4,759.03, became due, which included all amounts owed on her line of **********************.
  

  On May 13, 2024, Ms. **** was sent a notice, advising that if a payment arrangement was not set up by May 16, 2024,her account balance would be sold to a third-party debt buyer.
  

  On May 24, 2024, Ms. ****** outstanding balance was sold to debt buyer, *********************** (***) due to continued non-payment of past due amounts and a notification was sent to her via email notifying her of the sale. As a result,NetCredit is no longer servicing Ms. ***** line of ********************** account since it is not currently owned by *************.
  

  NetCredit has not reported ********* ********************** since it was sold to ***. Our review of Ms. ***** line of ********************** account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Ms. ***** account during the period in which it was owned by *************.
  

  Additionally, our records indicate that Ms. **** previously submitted ********************** reporting disputes through ********** and Experian, which we investigated and determined that there were no ********************** reporting inaccuracies in the information provided to the consumer reporting agencies by NetCredit. Please note, responses were sent back to ********** and Experian. Therefore, we are unable to fulfill the request of altering or deleting accurate ********************** reporting.
  

  Our records indicate that Ms. **** has not submitted a written ********************** dispute nor requested a validation of the debt prior to her BBB complaint.
  

  However, a validation of debt and payment history has been mailed via **************************** (****).Additionally, we will investigate her concerns as required by law and provide the full details of the investigation within 30 days.
  

  If Ms. **** has any additional questions regarding her account after it was sold, we ask that Ms. **** please contact *** directly at ************ for assistance, as *** is the current owner of Ms. ***** debt. 
  
  

  
  

• Initial Complaint

  Date:10/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business: NC Financial Solutions, LLC (NetCredit / *************)Account: **********************/REPUBLIC BANK Acct *************** My Experian file shows: Status: Closed; Balance: $0 (updated 05/27/2025) Remark/history: Company sold ************** But also Collection notations in *********** 2025 If the account was sold/assigned to *************** the seller should not furnish post-sale derogatory updates and the current remark should clearly read account sold/transferred, with an accurate DOFD (no re-aging). The mixed reporting is inaccurate/misleading.Timeline: 10/14/2024 Account opened (per report) 05/2025 Status updated to Closed/$0; sold to NCB 04/2025 & 05/2025 Collection notations still appear 10/29/2025 Experian report #************ results posted; I disputed and requested deletion I sent a direct dispute to Net Crdit demanding either: (1) AUD deletion with all CRAs; or (2) documentation proving accurate, complete reporting (sale/assignment date, exact Metro-2 fields furnished, AUD change history since Jan 2025, and ACDV responses supporting any post-sale Collection entries).

  Business Response

  Date: 11/07/2025

  We have received the complaint sent to the Better Business Bureau (CFPB) by **** *****. As we understand it, Mr. ****** concerns are regarding the ********************** reporting associated with a line of ********************** account in his name and he asserts that he is the victim of identity theft.
  

  On October 14, 2024, an application was submitted for a loan product offered by ************* & Trust Company (*************) and serviced by NetCredit using Mr. ****** personal information such as date of birth and social security number. Subsequently, a $5,000 line of ********************** was opened.
  

  During the application process,consumers are presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in the Agreement, consumers are required to pay at least the minimum payment every billing period in which there is an account balance.  Additionally, the Agreement advises that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in his ********************** reporting. Authorization was provided for NetCredit and/or ************* to obtain Mr. ****** ********************** reports and acceptance was provided by electronic signature on the application dated October 14, 2024.  Mr. ***** can access a copy of his Agreement at any time by signing into his online account at ******************************.
  

  Since establishing the line of **********************, two (2) cash advances were requested. NetCredit received payments toward the account balance; however, NetCredit did not receive all of the required minimum payments under the agreement and the account balance became past due. As part of the loan process, account activity was sent to the consumer reporting agencies.
  

  On February 26, 2025, Mr. ***** was sent a Notice of Right to Cure Default informing him of his right to cure the default by paying $989.67 before March 31, 2025 or his entire outstanding balance would become immediately due (accelerated).
  

  On March 11, 2025, Mr. ***** received an email advising that his AutoPay authorization was cancelled due to multiple returned Minimum Payments. The email also explained that the cancellation does not relieve him of his obligation to repay his line of **********************, and all payments are still due on his Statement due dates.
  

  On March 31, 2025, Mr. ****** entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for his line of **********************, totaling $5,220.69,became due, which included all amounts owed on his line of **********************.
  

  On May 27, 2025, Mr. ****** outstanding balance was sold to debt buyer, *********************** (***) due to continued non-payment of past due amounts. As a result, NetCredit is no longer servicing Mr. ****** account,and it is not currently owned by *************. Therefore, inquiries regarding ********* account after it was sold should be directed to *** their contact number is ************.
  

  NetCredit has not reported ********** ********************** since it was sold to *** nor have we attempted to contact ******** after his account was sold. Our review of Mr. ****** line of ********************** account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Mr. ****** account during the period in which it was owned by *************. Accordingly, we are unable to fulfill the request of altering or deleting accurate ********************** reporting.
  

  Contrary to his assertion, our records indicate that Mr. ***** has not submitted a written ********************** dispute nor requesting a validation of the debt prior to her BBB complaint.
  

  However, a validation of debt and payment history has been mailed via **************************** (****).Additionally, we will investigate his concerns as required by law and provide the full details of the investigation within 30 days.
  

  Additionally, our records indicate that Mr. ***** has not contacted our customer support team directly to assert that he did not apply for the loan.  In accordance with our policy, we ask that he file a police report and provide a full copy to NetCredit via email or fax to:
  

  NetCredit ****************
  Fax: ************
  Email: *********************************************************************
  
  Upon receipt of the police report, our fraud department will begin review of his identity theft claim.
  
  Please note that NetCredit cannot modify accurate ********************** reporting under the Fair Credit Reporting Act (FCRA). If ******** is able to adequately substantiate the claim of fraud, NetCredit will update the ********************** reporting to ensure accuracy and compliance with all legal requirements. 
  
  If Mr. ***** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  
  

• Initial Complaint

  Date:10/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had this account with ********************** for several years. In July 2025 I opened a new bank account and although I have a $0 balance with NetCredit, I went to change my bank to keep it current in case I needed another credit disbursement. In doing so, they requested a bank statement however I was unable to provide one because the account was new. The ** *** said a ***ort sent from my bank about current transactions would suffice. I provided this and was told they couldn't accept it because it wasn't the actual statement and that I would need the actual bank statement. Then they suspended my account and ***orted it to credit bureaus that it was suspended which dropped my credit score and caused my NC account to be a "negative" account despite having $0 balance. When the new statement came out, I provided NC with a copy and again they said they wouldn't accept it because it didn't have a full month in the statement. So I had to wait another month for another statement. I provided that to them and have heard nothing since. This has been at least a month or two and my credit ***orts are still showing negative accounts. ********************** refuses to correct the credit ***ort claiming it's accurate information although it isn't accurate. My account has always been current, but because they keep requesting more and more information despite me giving them what they ask for, nothing is getting fixed. My last email to them a few weeks ago has gone unanswered and it seems they are doing nothing to ***ort my account accurately. My credit took a big hit a few days ago because of this falsely ***orted account. They are refusing to fix anything or even communicate at this point.

  Business Response

  Date: 11/06/2025

  We have received the complaint sent to the Consumer Financial ***************** (****) by ***** *******. As we understand it, Mr. ******* has an inquiry about his account.
  

  On June 24, 2022, Mr. ******* opened a $2,200.00 line of credit, offered by ********************************* (*************) and serviced by NetCredit.
  

  When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in his Agreement, he is required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in his credit reporting. Mr. ******* acknowledged his acceptance by electronic signature on the application dated June 24, 2022.  Mr. ******* can access a copy of his Agreement at any time by signing into his online account at ******************************.
  

  Since establishing the line of credit,Mr. ******* has requested fourteen (14) cash advances. Although he has made several payments, he has not made timely payments. As part of the loan process,his account activity was sent to the consumer reporting agencies.
  

  On January 24, 2024, Mr. ******* contacted NetCredit to report that his bank account had been compromised and that auto-debit had failed to process correctly, resulting in late payments. He also disputed a credit line suspended remark on his credit report. NetCredit advised him to submit a full credit report from ********** or Experian to initiate a formal dispute.
  

  After receiving the required documentation, NetCredit reviewed the account and determined that the minimum payment due on December 29, 2023 was not satisfied as of January 1, 2024. As a result, the account was accurately reported as suspended in the January credit bureau update. Mr. ******* was notified of this outcome on February 28, 2024.
  

  On May 16, 2024, Mr. ******* contacted NetCredits customer support to advise that he wanted to keep his account open even though he had paid the account off. He also wanted to confirm the amount of time with no activity that would result in his account being closed. He was advised that his line of credit would remain open to use in future cash advances.
  

  On July 28, 2025, Mr. ******* called the NetCredit customer support team requesting to update his bank account information. Mr. ******* also advised that the new bank account is a newly opened bank account. In an effort to streamline the process, NetCredit allows customers to submit their bank statement electronically for verification purposes.  The electronic bank statement is the safest and quickest method to verify banking information and will help protect consumers from fraudulent activity. In Mr. ******** instance, the results of the electronic bank statement were inconclusive, and we were not able to verify the bank account information. Therefore, we asked Mr. ******* to submit a full copy of his most recent bank statement or a stamped bank letter detailing the bank routing and account number.
  

  On July 29, 2025, Mr. ******* submitted documentation showing partial account activity and advised that he would provide account activity that has transpired between July 1, 2025 and July *******. As such, this documentation was submitted to be reviewed.
  

  On August 6, 2025, Mr. ******* submitted a bank statement, however, the bank statement he submitted did not have thirty (30) days of history and was not sufficient to update his bank account information. Unfortunately, he did not receive acknowledgment or any further communication that the information has been received and whether or not the information was sufficient. We apologize for the confusion.
  

  On August 18, 2025, Mr. ******* called the NetCredit customer support team to inquire about the credit reporting. Additionally,he expressed his concerns regarding the communication received during his request to update his bank account details. As such, his account was escalated to a member of management, in which he was advised that a full bank statement with 30 days of history is needed and he was advised to submit a copy of his credit report to clearly identify each item present on his credit report that he wishes to dispute.
  

  On August 22, 2025, Mr. ******* submitted a copy of his credit report and we investigated his concerns and he was provided a response advising that his line of credit can be reported as suspended if a customer is unable to request a cash draw.  If a customer does not have available **********************, has a past due balance, or is disputing information on their credit report as of the report date, the line of credit will be reported as suspended.
  

  On October 9, 2025, Mr. ******* was informed that the information reported to the credit bureaus was accurate and aligned with his account status. Therefore, NetCredit is unable to alter or delete accurate credit reporting.
  

  Our review of Mr. ******** line of credit account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Mr. ******** account. Therefore, we are unable to fulfill the request of altering or deleting accurate credit reporting.
  

  If Mr. ******* has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday,9:00AM 5:30PM CT.

  
  

  Customer Answer

  Date: 11/07/2025

   
  Complaint: 24063636
  
  I am rejecting this response because: NetCredit's statement was that my account was suspended because I "didn't have available credit" because neither of the other options were applicable. The minute before they suspended my account, I had $2200/$2200 available credit. The only reason I didn't have available credit when they suspended my account was because they kept giving me the run around about needing more and more information about my bank account. THREE times I submitted what was asked for and the first two times I was told it wasn't enough despite being exactly what they said they would take. Because they didn't have my bank on the account, due to issues on their side, they suspended me. This reason has absolutely nothing to do with my credit worthiness and everything to do with NetCredit hurting people's credit just because they change their bank account and have to send bank statements in three times. It's a horrible business policy to suspend someone's account and report it to the credit bureaus as a negative account when someone owes zero dollars to them. It's extremely dishonest and anti-consumer.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/14/2025

  Thank you for forwarding the additional correspondence to our attention.
  

  As previously mentioned, on June *******, Mr. ******* opened a $2,200.00 line of credit, offered by ********************************* (*************) and serviced by NetCredit.
  

  When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in his Agreement, he is required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in his credit reporting. Mr. ******* acknowledged his acceptance by electronic signature on the application dated June 24, 2022.  Mr. ******* can access a copy of his Agreement at any time by signing into his online account at ******************************.
  

  Since establishing the line of credit,Mr. ******* has requested a total of fourteen (14) cash advances between June 2022 and July 2023. Although he has made several payments, he has not consistently made timely payments over the course of the line of credit. As part of the loan process, his account activity was sent to the consumer reporting agencies. Ultimately, Mr. ******* paid off the full account balance in May 2024. No additional cash advances have been requested since that time,and no further fees have been assessed.
  

  On January 24, 2024, Mr. ******* contacted NetCredit to report that his bank account had been compromised and that auto-debit had failed to process correctly, resulting in late payments. He also disputed a credit line suspended remark on his credit report. NetCredit advised him to submit a full credit report from ********** or Experian to initiate a formal dispute.
  

  After receiving the required documentation, NetCredit reviewed the account and determined that the minimum payment due on December 29, 2023 was not satisfied as of January 1, 2024. As a result, the account was accurately reported as suspended in the January credit bureau update. Mr. ******* was notified of this outcome on February 28, 2024.
  

  On May 16, 2024, Mr. ******* contacted NetCredits customer support to advise that he wanted to keep his account open even though he had paid the account off. He also wanted to confirm the amount of time with no activity that would result in his account being closed. He was advised that his line of credit would remain open to use in future cash advances.
  

  On July 28, 2025, Mr. ******* called the NetCredit customer support team requesting to update his bank account information. Mr. ******* also advised that the new bank account is a newly opened bank account. In an effort to streamline the process, NetCredit allows customers to submit their bank statement electronically for verification purposes.  The electronic bank statement is the safest and quickest method to verify banking information and will help protect consumers from fraudulent activity. In Mr. ******** instance, the results of the electronic bank statement were inconclusive, and we were not able to verify the bank account information. Therefore, we asked Mr. ******* to submit a full copy of his most recent bank statement or a stamped bank letter detailing the bank routing and account number.
  

  On July 29, 2025, Mr. ******* submitted documentation showing partial account activity and advised that he would provide account activity that has transpired between July 1, 2025 and July *******. As such, this documentation was submitted to be reviewed.
  

  On August 6, 2025, Mr. ******* submitted a bank statement, however, the bank statement he submitted did not have thirty (30) days of history and was not sufficient to update his bank account information. Unfortunately, he did not receive acknowledgment or any further communication that the information has been received and whether or not the information was sufficient. We apologize for the confusion.
  

  On August 18, 2025, Mr. ******* called the NetCredit customer support team to inquire about the credit reporting. Additionally,he expressed his concerns regarding the communication received during his request to update his bank account details. As such, his account was escalated to a member of management, in which he was advised that a full bank statement with 30 days of history is needed and he was advised to submit a copy of his credit report to clearly identify each item present on his credit report that he wishes to dispute.
  

  On August 22, 2025, Mr. ******* submitted a copy of his credit report and we investigated his concerns and he was provided a response advising that his line of credit can be reported as suspended if a customer is unable to request a cash draw.  If a customer does not have an active account on file to request cash advances, does not have available credit, has a past due balance, or is disputing information on their credit report as of the report date, the line of credit will be reported as suspended.
  

  On October 9, 2025, Mr. ******* was informed that the information reported to the credit bureaus was accurate and aligned with his account status. Specifically, the credit line suspendedremark was applied due to the account being in a state where cash advances could not be requestedconsistent with the conditions outlined in the credit agreement. As the reported information was correctly reported, NetCredit is unable to alter or delete accurate credit reporting.
  

  Our review of Mr. ******** line of credit account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Mr. ******** account. Therefore, we are unable to fulfill the request of altering or deleting accurate credit reporting.
  

  If Mr. ******* has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  
  

• Initial Complaint

  Date:10/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because of how NetCredit/Tab Bank is reporting an account that I believe contains errors and has not been properly verified. There are several inconsistencies between the credit bureaus regarding this same account. For example, some show it as transferred or purchased by another lender, but theres no clear documentation provided showing when or to whom it was transferred. Ive never received complete verification or any records confirming the exact status, balance, or ownership of this account. Ive disputed this information through the credit bureaus, but it continues to show up with different details each time. Ive also reached out for clarification but have not received proper proof supporting the accuracy of the reporting. All Im asking is that NetCredit/Tab Bank either provide full, verifiable documentation to support the accuracy of this account or remove it completely if they cant. I want to ensure my credit report only reflects information that is correct and verified. Thank you for taking the time to review this matter.

  Customer Answer

  Date: 10/20/2025

  Im requesting the removal of the NetCredit/Tabloc account (Account ending in 2022) from my credit report. This account is being reported to all three credit bureaus under different and inconsistent details, and I never gave written consent for this company to report anything on my credit file. Under the Fair Credit Reporting Act, a company must have a permissible purpose and my authorization to share or report my information. I did not authorize this account to be reported, and I have no record of agreeing to those terms. The reporting also shows inaccurate and conflicting information. For example, Experian and ********** both list this account as Transferred or Purchased by Another Lender in 2025, even though the account was already closed back in 2024. The balance is showing as $0, yet it continues to update as if its active. The payment history and dates also dont match between bureaus. These discrepancies make the information unreliable and misleading. Im asking that this account be completely deleted from all credit bureaus (Equifax, Experian, and TransUnion) because it was reported without my consent and contains multiple factual inaccuracies. Thank you for helping ensure that only verified and accurate information remains on my credit report.

  Business Response

  Date: 10/30/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ****** ******. As we understand it, ****** has an inquiry regarding their line of credit.
  
  On November 15, 2022, ****** ****** entered into a Line of Credit Agreement with ********************************************* whereby ******** provided ****** a $1,300.00 Line of Credit (***),to be serviced by NetCredit ******************.
  

  When ****** applied for the **** terms were presented and were required to be reviewed prior to accepting the *** offered by ********. ****** voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance. Whenever a billing period closes, ****** receives an email notification that the statement has been generated. This statement will detail ******* scheduled payment obligations, including the due date and minimum payment amount.
  

  These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus.Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.  
  

  Since establishing the ***, ****** has requested three (3) cash advances. Although ****** has made payments toward the account balance, ****** failed to make timely payments under the *** Agreement; accordingly, the account balance became past due. As such, our collection efforts have been initiated. As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
  

  On July 16, 2024, NetCredit sent ****** a notice informing them of the default and that ****** had the right to cure the default by paying the past due balance before August 16, 2024, or the full balance would become immediately due (accelerated). ****** failed to make all of the required payments and failed to cure the default. Therefore, the *** was accelerated, making the entire outstanding balance immediately due and payable.
  

  Due to continued non-payment of the past due amounts, on January 23, 2025, the *** was sold to a third-party debt buyer, ******************* (Plaza). NetCredit notified ****** of the sale via email. NetCredit is no longer servicing the *** since it is not currently owned by ********. In addition, NetCredit has not attempted to collect on ******* debt since the *** was sold to Plaza. Therefore, any future inquiries regarding this debt should be directed to Plaza. Their contact number is ************. 
  

  Please note, we have discontinued the reporting of ******* account to the ********************** bureaus,however, it does not negate payment history that occurred prior to the account balance being sold to Plaza. 
  

  Please be advised, that NetCredit is not required to report to all three major consumer reporting agencies (CRAs); however, NetCredit will report payment activity to ********** and Experian.  NetCredit reports the same information and provides the exact same information to both ********** and Experian, and the account information has been submitted to both credit reporting agencies.
  
  Our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit reported accurate information concerning the repayment history of this *** and status of Gerards account during the period it was owned by TAB. ****** previously submitted credit reporting disputes through ********** and Experian,which we investigated and determined that there were no credit reporting inaccuracies in the information provided to the consumer reporting agencies by NetCredit. Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
  

  Our records indicate that ****** has not contacted the NetCredit customer support team requesting a validation of the debt. However, we have sent a validation of the debt via ***************************** (****).
  

  For any credit reporting disputes after the account was sold to Plaza, ****** will need to contact Plaza directly.
  

  If ****** has any additional questions regarding this matter, we ask that they please contact Plaza directly at ************ for assistance as Plaza is the current owner of the ***. 

  Customer Answer

  Date: 10/31/2025

   
  Complaint: 24029475
  
  I am rejecting this response because it doesnt align with whats being reported on my credit files and contains several inconsistencies regarding ownership, reporting accuracy, and account status. According to my credit report, the NetCredit/******** Line of Credit (Account #*************** is still being reported as an active, verified charge-off and marked In Dispute. However, in their BBB response, NetCredit claims that the account was sold to ******************* on January 23, 2025, and that they have discontinued reporting the account to the ********************** bureaus. If NetCredit truly discontinued reporting, then the account should no longer appear as an open or active item under their name. This only being reported under Experian and **********. Experian and ********** still list the account as In Dispute. The comment section states Transferred to Another Lender and Purchased by Another Lender, but the credit report still attributes the trade line to NetCredit/********, not Plaza Services. Thats a direct contradiction. If ownership was transferred, NetCredit should have closed the account entirely under their name and Plaza should have opened a separate entry. Continuing to show it as verified under NetCredit misrepresents who actually owns the debt and misleads future creditors. The accounts Date Opened is November 16, 2022, but the Start Date for reporting shows October 23, 2025 nearly three years apart. The account history shows multiple CO (charge-off) notations during 2024 and 2025 even though the company stated it was sold and no longer being serviced. NetCredit also claimed that I did not contact them to validate the debt, but thats incorrect. I submitted a dispute directly through the credit bureaus, which is why this account currently shows In Dispute. Thats proof I exercised my right to validation under the Fair Credit Reporting Act, and the inconsistent updates since then only confirm that the data hasnt been fully corrected or verified. Because of these contradictions, I believe the reporting is inaccurate and incomplete. Im requesting that the BBB require NetCredit or ******** to remove this tradeline from all credit bureaus, since they have confirmed in writing that reporting was discontinued.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/07/2025

  Thank you for forwarding the additional correspondence to our attention.
  
  As previously mentioned, on November 15, 2022, ****** ****** entered into a Line of Credit Agreement with ********************************* ************ whereby ******** provided ****** a $1,300.00 Line of Credit (***), to be serviced by NetCredit *****************.
  

  When ****** applied for the **** terms were presented and were required to be reviewed prior to accepting the *** offered by ********. ****** voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance. Whenever a billing period closes, ****** receives an email notification that the statement has been generated. This statement will detail ******* scheduled payment obligations, including the due date and minimum payment amount.
  

  These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus.Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.  
  

  As previously mentioned, ****** failed to make timely payments under the *** Agreement; accordingly, the account balance became past due. As such, our collection efforts have been initiated. As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
  

  On July 16, 2024, NetCredit sent ****** a notice informing them of the default and that ****** had the right to cure the default by paying the past due balance before August 16, 2024, or the full balance would become immediately due (accelerated). ****** failed to make all of the required payments and failed to cure the default. Therefore, the *** was accelerated, making the entire outstanding balance immediately due and payable.
  

  Due to continued non-payment of the past due amounts, on January 23, 2025, the *** was sold to a third-party debt buyer, ******************* (Plaza). NetCredit notified ****** of the sale via email. NetCredit is no longer servicing the *** since it is not currently owned by ********. In addition, NetCredit has not attempted to collect on ******* debt since the *** was sold to Plaza. Therefore, any future inquiries regarding this debt should be directed to Plaza. Their contact number is ************. 
  

  As previously mentioned, we have discontinued the reporting of Gerards account to the ********************** bureaus, however, it does not negate payment history that occurred prior to the account balance being sold to Plaza. 
  

  As mentioned, NetCredit will report payment activity to ********** and Experian.  NetCredit provides the exact same information to both ********** and Experian, and the account information has been submitted to both credit reporting agencies.
  
  Please note that NetCredit does not have control over how the credit reporting agencies interpret the data received for their proprietary scoring systems. We recommend ****** contact ********** and Experian directly if ****** has questions about their records.
  
  As previously mentioned, our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit reported accurate information concerning the repayment history of this *** and status of Gerards account during the period it was owned by TAB. ****** previously submitted credit reporting disputes through ********** and Experian,which we investigated and determined that there were no credit reporting inaccuracies in the information provided to the consumer reporting agencies by NetCredit. Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
  

  For any credit reporting disputes after the account was sold to Plaza, ****** will need to contact Plaza directly.
  

  If ****** has any additional questions regarding this matter, we ask that they please contact Plaza directly at ************ for assistance as Plaza is the current owner of the ***. 
  

  
  

  Customer Answer

  Date: 11/10/2025

   
  Complaint: 24029475
  
  I am rejecting this response because the information in their letter is inconsistent with the data that appears on my credit reports and does not accurately reflect the accounts activity, ownership, or reporting timeline. NetCredit states that I entered a Line of Credit agreement with ******** on November 15, 2022, and that the account was sold to ******************* on January 23, 2025. They also claim to have discontinued reporting my account to the ********************** bureaus after the sale. My credit reports show that this account is still being actively reported by NetCredit/TAB Bank as In Dispute, Transferred/Purchased by Another Lender, and updated in 2025 after the alleged sale date. Equifax lists the account with a start date of 10/23/2025, which is incorrect and impossible if the loan was opened in 2022 and sold in January 2025. Experian reports a last activity date of 01/01/2025 and ****s it Transferred to another lender, yet the account continues to update in 2025 with late payment ****s. ********** lists it as Purchased by another lender with a last activity date of 07/31/2024, again showing different timelines from both the lenders response and other credit bureaus. If NetCredit truly stopped reporting after selling the account to Plaza, it should not still appear as an open or disputed account being updated under their name in 2025. These date conflicts alone prove that the information is inaccurate and not being verified properly under the (FCRA). NetCredits own letter confirms that my Line of Credit was opened in November 2022, yet the credit report shows an account start date of October 2025, a date closed of September 2024, and ongoing CO (charge-off) reporting codes on Experian through 2025. These errors indicate that the bureaus are still receiving inconsistent or outdated data from NetCredit or ********* despite their claim that reporting has been discontinued. The **** requires furnishers to report accurate, verifiable, and up-to-date information. Reporting activity after the stated sale date January 23, 2025 violates that standard. NetCredits response claims they have no control over how credit bureaus interpret the data, but that is misleading. While bureaus do generate proprietary scores, NetCredit controls the data it furnishes including dates, balances, and status codes. If inaccurate information is sent, the inaccuracy originates with the furnisher, not the bureau. The continued differences between Equifax, Experian, and *************** show that NetCredit/******** has not verified or corrected the information before submitting updates. This contradicts their claim that the data is accurate and cannot be deleted. NetCredit states they sold the account to ************** and are no longer servicing it. However, their letter fails to provide proof of sale or documentation confirming the exact date of transfer. My reports do not show a new ************** account replacing this tradeline, suggesting the transfer was never properly reported to the bureaus. If NetCredit no longer owns or services this debt, then they should not continue furnishing data under their name. Doing so constitutes continued inaccurate reporting under **** 623(a)(1)(A). I respectfully request that the BBB **** this complaint as unresolved because NetCredits response does not resolve the core issue: the account remains inaccurately reported after the alleged transfer and sale. I am asking that all inconsistent tradelines be deleted in accordance with FCRA 1681i(a)(5) since the information cannot be verified with complete accuracy. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 6/14/24 when I received 2300 disbursement from net credit I have made payments biweekly to them and have paid over ******* to them and still owe 2 more years of payment this is predatory and unreasonable expectation I would like to have the *** immediately stopped and and this be resolved with this being paid in full they have received more then enough money back from me that this is just ridiculous to expect more payments

  Business Response

  Date: 11/11/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On June 14, 2024, Mr. ******* was funded with a $2,300.00 installment loan offered by ********************************* (*************) and serviced by NetCredit. When Mr. ******* applied for the installment loan, he was presented with and required to agree to the Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated June 13, 2024.  Mr. ******* can access a copy of his Agreement at any time by signing into his online account at ******************************.
  

  This Agreement also outlines, in detail, all the terms of the account, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule.
  

  Additionally, Mr. ******* signed an Automated Clearing House (ACH) authorization allowing debits and credits to be made to his bank account/
  

  We would also note that the top of the Agreement that was presented to Mr. ******* and he agreed to prior to submitting his application,it states, HIGH COST CREDIT DISCLOSURE. This loan is an expensive form of credit. Other credit options may be less expensive.
  

  As set forth in Mr. ******** loan agreement, interest is charged daily. For detailed information about how interest is calculated, we recommend Mr. ******* refer to his loan agreement labeled PROMISE TO PAY AND LATE CHARGE, which is always available through his online account.
  
  As set forth in his loan agreement, payments are applied to unpaid interest first. For detailed information about his specific loan, we recommend that Mr. ******* refer to his loan agreement, which is always available through his online account. Specifically, we would like to direct his attention to the section of the agreement labeled APPLICATION OF PAYMENTS. As described in his Agreement:
  
  If your Loan is current, we credit all payments to the currently due installment by applying the payment first to fees (excluding any Origination Fee), second to interest, and third to the portion of the Principal Amount then due (including any Origination Fee). All payments are credited as of the date we receive the payment.
  
  Please note that he has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges. Prepayments of principal may reduce the total amount of interest he is scheduled to pay under the Agreement. 
  

  Although ********** has made several payments toward the account balance, he failed to make the required payments under the Agreement and his account balance became past due. As such, our collection efforts were initiated.
  
  Based on our review, we received correspondence from Mr. ******* requesting to revoke our ACH authorization. As such, we honored this request and a confirmation email was sent.
  
  In reviewing Mr. ******** account and payment history, our records confirm that his account has been serviced in alignment with the signed Agreement and his payments have been calculated as described above. Therefore, we are unable to honor his resolution request to consider the account balance as paid in full.
  

  We remain willing to work with him to schedule available repayment options. We ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  
  
  

  
  

• Initial Complaint

  Date:10/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NETCREDIT ACCOUNT# **************I URGE YOU TO REMOVE THIS ACCOUNT BEFORE I AM FORCED TO TAKE LEGAL ACTION. IF YOU CANNOT VERIFY THE **** PURSUANT TO ****. AND YOU CONTINUE TO REPORT IT ON MY CREDIT. I WILL FIND IT NECESSARY TO SUE YOU FOR ACTUAL DAMAGES AND DEFAMATION OF MY CHARACTER. ACCORDING TO **** REGULATIONS, I MAY SUE YOU IN ANY QUALIFIED STATE OR FEDERAL COURT. INCLUDING A SMALL CLAIMS I WANT THE BBB TO PUBLISH THIS DESCRIPTION SO THAT OTHERS CAN LEARN FROM MY EXPERIENCE. I REQUIRE A RESPONSE AND A PHYSICAL PROOF THAT I OWE THE **** THE BUREAUS REPORTED ON MY CREDIT REPORT. THESE ARE IMPACTING MY CREDIT PROFILE WITHOUT MY CONSENT. PLEASE REMOVE IMMEDIATELY.

  Business Response

  Date: 11/10/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On November 17, 2021, someone identifying themselves as ************ applied for an installment loan (Loan) offered by ********************************* (*************) and serviced by NetCredit. During the application process,

  Ms. Fulbrights personal information was provided,including date of birth and social security number. As part of the application process, consumers must authorize NetCredit to obtain credit reports from consumer reporting agencies. 
  

  On November 22, 2021, a $6,000.00 installment loan was approved and the Credit Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application dated November 17, 2021.
  

  This Agreement also outlines, in detail, all the terms of the account, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule.
  

  Additionally, the Agreement ************ signed also advised that we may report information about the account to ********************** bureaus.  That late payments,missed payments, or other defaults on the account may be reflected in her credit reporting.
  

  Ms. ********* failed to make any of the required payments under the Agreement. Accordingly, the account balance became delinquent. As indicated in the Agreement, we reported this account activity to the consumer reporting agencies. 
  

  On October 27, 2025, NetCredit sent ************ a notice informing her of the default and that she had the right to cure the past due balance before November 26, 2025, or the balance would become immediately due (accelerated). 
  

  Our records indicate that ************ has not contacted our customer support team directly to assert that she did not apply for the loan nor has she contacted us requesting a validation of the debt.
  

  However, upon receipt of Ms.Fulbrights complaint, we received a copy of her ************************ (***)identity theft report to advise that she did not apply for the loan and had been the victim of a fraudulent application. In accordance with our policy,  Ms. ********* was asked to file a police report and provide a full copy to NetCredit to begin an internal investigation.
  

  At this time, we have no record of ************ providing any of the required documentation as previously requested.Should Ms. ********* wish to pursue an identity theft investigation, we ask that she file a police report and provide a full copy to NetCredit via email or fax to:
  

  NetCredit ****************
  Fax: ************
  Email: *********************************************************************
  
  Upon receipt of the police report, our fraud department will begin review of her identity theft claim.
  
  Additionally, a validation of debt and payment history has been mailed via **************************** (****).
  

  Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If Ms. ********* is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements. 
  

  If Ms. ********* has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

• Initial Complaint

  Date:10/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had had a loan with Netcredit over 6 1/2 years ago, which was paid off 100% on my credit report and had a zero balance within the last week I was contacted by a third-party that says I still owe money on this loan when I called Netcredit, they looked up my account and told me I had a zero balance on the automated system. When I finally got to talk to someone they told me that I had been bought by a third-party and they would look into it now they are saying that I have a balance over $2000. They want to change my credit report. This certainly seems to be very fraudulent a scam if you will. Not exactly sure how to deal with this issue since Netcredit is in *******, I am in ******** and don't know where the third-party company is located as I have not yet been able to contact anyone with this company that appears to have several different names and there attorney is in ********** and it seems that they want to take me to court over it in ******** From best I can discern, but this certainly seems like an underhanded way to do business and certainly seems illegal since this account was closed and paid off on my credit report in 2019.

  Business Response

  Date: 11/04/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On October 16, 2018, ******** was funded a $1,620.00 installment loan (Loan) with NetCredit.  ************** applied for the installment loan, he was presented with and required to agree to the Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated October 15, 2018.  Mr. ***** can access a copy of his Agreement at any time by signing into his online account at *******************************
  

  This Agreement also outlines, in detail, all the terms of the account, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule.
  

  Additionally, the ******************* signed also advised that we may report information about the account to ********************** bureaus.  That late payments, missed payments, or other defaults on the account may be reflected in his ********************** reporting.
  

  Contrary to Mr. ***** assertion, he failed to make the required payments under the Agreement. Accordingly, the account balance became delinquent. As indicated in the Agreement, we reported this account activity to the consumer reporting agencies.
  

  On April 4, 2019, NetCredit sent ******** a notice informing him of the default and that he had the right to cure the past due balance or the balance would become immediately due (accelerated).  Mr. ***** failed to cure the default, and the Loan was accelerated making the entire outstanding balance, plus all accrued and unpaid interest owed under the agreement, immediately due and payable.
  

  Due to continued non-payment of the past due amounts, on August 8, 2019, Mr. ****** account was sold to a third-party debt buyer, ******************* (***). As a result, NetCredit is no longer servicing the account since it is not currently owned by NetCredit. A confirmation email was sent to Mr. ****** Inquiries regarding Mr. ****** account as it stands now should be directed to DNF their contact number is *************
  

  NetCredit has not reported ******** ********************** since it was sold to DNF. Our review of the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of ********* account during the period it was owned by NetCredit. Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
  

  Based on our review, Mr. ***** has also contacted our customer support team regarding the specific concerns raised in his complaint. He was advised that he did not make the payments and his loan was sold to ***. Mr. ***** also submitted a copy of his ********************** report that he wished to dispute. We provided a formal investigation and he was advised the information reported on the account prior to the sale is accurate.
  

  Any further inquiries regarding the current reporting of Mr. ****** account to the consumer reporting agencies should be directed to DNF as *** is the current owner of Mr. ****** debt. 

   

• Initial Complaint

  Date:10/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

  Business Response

  Date: 10/27/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ******** *******. As we understand it, Ms. ******* has an inquiry about her account.
  

  On December 8, 2023, Ms. ******* opened a $1,900.00 line of credit, offered by ********************************* (*************) and serviced by NetCredit.
  

  When she applied for the line of credit, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in her Agreement, she is required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in her credit reporting. Ms. ******* acknowledged her acceptance by electronic signature on the application dated December 8, 2023.  Ms. ******* can access a copy of her Agreement at any time by signing into her online account at ******************************.
  

  Since establishing the line of credit,Ms. ******* has requested two (2) cash advances. While she has made payments toward the account balance, she has failed to make the required minimum payments under the Agreement and her account became past due. As such, our collection efforts were initiated. As part of the loan process, her account activity was sent to the consumer reporting agencies.
  

  On August 26, 2025, Ms. ******* was sent a Notice of Right to Cure Default informing her of her right to cure the default by paying $659.74 before September 26, 2025 or her entire outstanding balance would become immediately due (accelerated).
  

  On September 26, 2025, Ms. ******** entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for her line of credit, totaling $2,491.19, became due, which included all amounts owed on her line of credit.
  

  On October 15, 2025, Ms. ******* was sent a notice, advising that if a payment arrangement was not set up by October 22, 2025, her account balance would be sold to a third-party debt buyer.
  

  Our review of Ms. ******** line of credit account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Ms. ******** account. Therefore, we are unable to fulfill the request of altering or deleting accurate credit reporting.
  

  Our records indicate that the Ms. ******* provided the same correspondence to the NetCredit customer support team requesting a validation of the debt and disputing the credit reporting. Therefore, a validation of debt and payment history has been mailed via **************************** (****).Additionally, ***************** is disputing the accuracy of the information sent to the consumer reporting agencies, we asked that she submit a full copy of her most recent credit report, or relevant portion, and clearly identify each item present on her credit report that she wishes to dispute to begin an investigation.
  

  She was advised, upon receipt of the required information, we will investigate her concerns as required by law and provide the full details of the investigation within 30 days from that date
  

  If Ms. ******* has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.