Business Profile

Loans

NetCredit

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Complaints

This profile includes complaints for NetCredit's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

388 total complaints in the last 3 years.
161 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have found these unverified items on my credit report and I'm asking for these items to be removed as it will affect my credit standing.Correction to my credit report is needed.Account Name: **********************/REPUBLIC BAN Account Number: 2023***Balance: $4,120.00
Business Response
Date: 10/23/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ***** ****. As we understand it, Mr. ***** concerns are regarding the credit reporting associated with a line of credit account in his name and he asserts that he is the victim of identity theft.
On February 6, 2023, someone identifying themselves as ***** **** applied for a loan product, issued by ********************************* (*************) and serviced by NetCredit.During the application process, Mr. ***** personal information was provided,including date of birth and social security number. As part of the application process, consumers must authorize NetCredit and/or ************* to obtain credit reports from consumer reporting agencies.
Subsequently, a $3,000.00 NetCredit line of credit was approved, and the Republic Credit Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application dated February 6, 2023. In the Agreement, consumers are required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advises that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in his credit reporting. Mr. **** can access a copy of his Agreement at any time by signing into his online account at ******************************.
Since establishing the line of credit, one (1) cash advance was requested. NetCredit did not receive any of the required minimum payments under the agreement and the account balance became past due. As part of the loan process, account activity was sent to the consumer reporting agencies.
On May 10, 2023, Mr. **** was sent a Notice of Right to Cure Default informing him of his right to cure the default by paying $1,081.69 before June 12, 2023 or his entire outstanding balance would become immediately due (accelerated).
On June 12, 2023, Mr. ***** entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for his line of credit, totaling $4,120.00,became due, which included all amounts owed on his line of credit.
Our review of Mr. ***** line of credit account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Mr. ***** account during the period in which it was owned by *************. Accordingly, we are unable to fulfill the request of altering or deleting accurate credit reporting.
Our records indicate that Mr. **** has not contacted our customer support team directly to assert that he did not apply for the loan. However, upon receipt of Mr. ***** BBB complaint, we received a copy of his ************************ (***) identity theft report to advise that he did not apply for the loan and had been the victim of a fraudulent application. In accordance with our policy, Mr. **** must file a police report and provide a full copy to NetCredit to begin an internal investigation.
Should Mr. **** wish to pursue an identity theft investigation, we ask that he file a police report and provide a full copy to NetCredit via email or fax to:
NetCredit ****************
Fax: ************
Email: *********************************************************************

Upon receipt of the police report, our fraud department will begin review of his identity theft claim.

Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If ******* is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements.

If Mr. **** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Initial Complaint
Date:10/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 7, 2025 contacted Netcredit for a loan. I was approved for $3750.00. I sent everything asked for. Netcredit connected to my bank from October 8, 2025 to October 12, 2025. I made many calls and inquiries with netcredit about trying to connect with my bank. This continues as of this writing. October 9, 2025 I was contacted by phone by netcredit, I was told to either verify my income by connecting to my bank or they will cancel my loan! I informed the employee their website was trying to connect to my bank for a couple of days. The netcredit threatened me you better keep trying or we wont give you a loan!After many attempts at trying to stop netcredit from connecting with my bank, I contacted my bank, they in turn filed fraud against netcredit. There was nothing my bank could do on, netcredit website. The company refused to do anything to help. I filed complaints with CFPB, FTC and Credit Karma. Netcredit has advertised in all places online. Netcredit is scamming the Elderly, trying to attach themselves to bank accounts they have no authority to continue connecting to a bank! All income verification from federal government was sent to netcredit, they refused to accept unless they can connect to a bank. Scams against the elderly has gotten out of hand netcredit, should stop advertising their scam!
Business Response
Date: 10/27/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ****** *****. As we understand it, ********* is displeased with her NetCredit loan product application experience.
As an initial matter, we take pride in making credit available to all credit worthy customers regardless of race, ethnicity, or any other prohibited basis.
On October 7, 2025, Ms. ***** visited our website, ******************************, and proceeded to check her eligibility for a NetCredit loan product. After providing some general information via the website, Ms. ***** received an offer to apply for the line of credit product from ********************** ********** which is serviced by NetCredit.
Ms.***** opted to move forward with the application for a line of credit. Based on the initial information provided, between October 7 and October 12, 2025, we requested additional documentation to finalize the underwriting decision,specifically for address and income verification.
The required verification documents included:
*A copy of her State ID or Drivers License and a Utility Bill for address verification.
*A bank statement for income verification.
To streamline income verification,NetCredit allows customers to submit their bank statement electronically via Decision Logic. When we need to verify a potential customer's income for our underwriting process, the *************** Statement (***) is the safest and quickest method to verify banking information and will help protect consumers from fraudulent activity. Please note that, while the customer enters their login credentials to access their checking account via Decision Logic, this information is not received or retained by NetCredit.
Ms. ***** successfully provided the documentation for address verification.However, income verification must be fully completed through the *** process to finalize the application. Since Ms. ***** was unable to successfully access her online banking profile, she was instructed to contact her bank for assistance with the technical error.
Between October 9 and October 12, 2025, Ms. ***** corresponded with the Customer Support team regarding the difficulty submitting her ***. She was advised that the electronic statement is a required component and that the reported error was technical,requiring her to contact her bank for resolution. Ms. ***** subsequently became agitated, used profanity, and requested to withdraw the application. A confirmation email was immediately sent, verifying that her loan application has been withdrawn per her request.
Please be advised, we provide a thorough verification process in order to ensure responsible lending. During our underwriting process, we use a variety of tools and techniques to verify identity, employment, banking information, and overall financial health. As such, we require certain verifications to determine a decision.
Ms. ******* loan application was withdrawn on October 12, 2025, per her direct request. The application status remains withdrawn. As such, we can confirm that all attempts to connect with ************** via Decision Logic have ceased. Should Ms. ***** wish to reapply in the future, we would be happy to review her request.
If Ms. ***** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Initial Complaint
Date:09/27/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with REPUBLIC/NC. I do not have a contract with **************** They did not provide me with the original contract as i requested
Business Response
Date: 10/13/2025
We have received the complaint sent to the Better Business Bureau (BBB) by **** *******. As we understand it, Mr. ******** concerns are regarding the ********************** reporting associated with a line of ********************** account in his name and he asserts that he is the victim of identity theft.
On March 20, 2025, a $2,500.00 line of **********************, offered by ********************************* (*************) and serviced by NetCredit was opened using Mr. ******** personal information such as date of birth and social security number.
During the application process,consumers are presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in the Agreement, consumers are required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advises that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in his ********************** reporting. Authorization was provided for NetCredit and/or ************* to obtain Mr. ******** ********************** reports and acceptance was provided by electronic signature on the application dated March 20, 2025. Mr. ******* can access a copy of his Agreement at any time by signing into his online account at ******************************.
Since establishing the line of **********************, one (1) cash advance was requested. NetCredit received payments toward the account balance; however, NetCredit did not receive all of the required minimum payments under the agreement and the account balance became past due. As part of the loan process, account activity was sent to the consumer reporting agencies.
On April 19, 2025, Mr. ******* emailed NetCredit to update his banking account information, and he received response advising that the documentation provided was not able to be used to complete the update. The notice also provided that a bank statement including his first and last name, bank logo, full account number, and routing number was required to complete the update. However, this information was not received.
On July 16, 2025, Mr. ******* was sent a Notice of Right to Cure Default informing him of his right to cure the default by paying $826.56 before August 18, 2025 or his entire outstanding balance would become immediately due (accelerated).
On August 18, 2025, Mr. ******** entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for his line of **********************, totaling $3,266.57, became due, which included all amounts owed on his line of **********************.
On September 12, 2025, Mr. ******* was sent a notice, advising that if a payment arrangement was not set up by September 22, 2025, his account would be sold to a third-party debt buyer.
On September 24, 2025, Mr. ******** outstanding balance was sold to debt buyer, *********************** (NCB) due to continued non-payment of past due amounts. As a result, NetCredit is no longer servicing Mr. ******** account, and it is not currently owned by *************. Therefore, inquiries regarding Mr. ******** account after it was sold should be directed to *** their contact number is ************.
NetCredit has not reported ************ ********************** since it was sold to *** nor have we attempted to contact ********** after his account was sold. Our review of Mr. ******** line of ********************** account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Mr. ******** account during the period in which it was owned by *************. Accordingly, we are unable to fulfill the request of altering or deleting accurate ********************** reporting.
Our records indicate that Mr. ******* has not contacted our customer support team directly to assert that he did not apply for the loan. In accordance with our policy, Mr. ******* must file a police report and provide a full copy to NetCredit via email or fax to:
NetCredit ****************
Fax: ************
Email: *********************************************************************

Upon receipt of the police report, our fraud department will begin review of his identity theft claim.

Please note that NetCredit cannot modify accurate ********************** reporting under the Fair Credit Reporting Act (FCRA). If ********** is able to adequately substantiate the claim of fraud, NetCredit will update the ********************** reporting to ensure accuracy and compliance with all legal requirements.

Additionally,our records indicate that Mr. ******* has not contacted the NetCredit customer support team requesting a validation of the debt. However, upon receipt of his BBB complaint, a validation of debt and payment history has been mailed via **************************** (****).
If Mr. ******* has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

Customer Answer
Date: 10/21/2025

Complaint: 23943457

I am rejecting this response because:
Hey I never received an answer by the company and I want that removed from my credit

Sincerely,

**** *******
Business Response
Date: 10/23/2025
Thank you for forwarding the additional correspondence to our attention. As we understand it, Mr. ******* is requesting the removal of the line of ********************** from his ********************** report. We previously responded to this complaint with a detailed explanation of the account history and the steps available to him if he believes the account was opened fraudulently.
We respectfully reaffirm our original response, on March 20, 2025, a $2,500.00 line of **********************, offered by ************* & Trust Company (*************) and serviced by NetCredit was opened using Mr. ******** personal information such as date of birth and social security number.
During the application process,consumers are presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in the Agreement, consumers are required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advises that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in his ********************** reporting. Authorization was provided for NetCredit and/or ************* to obtain Mr. ******** ********************** reports and acceptance was provided by electronic signature on the application dated March 20, 2025. Mr. ******* can access a copy of his Agreement at any time by signing into his online account at ******************************.
Since establishing the line of **********************, one (1) cash advance was requested. NetCredit received payments toward the account balance; however, NetCredit did not receive all of the required minimum payments under the agreement and the account balance became past due. As part of the loan process, account activity was sent to the consumer reporting agencies.
On April 19, 2025, Mr. ******* emailed NetCredit to update his banking account information, and he received response advising that the documentation provided was not able to be used to complete the update. The notice also provided that a bank statement including his first and last name, bank logo, full account number, and routing number was required to complete the update. However, this information was not received.
On July 16, 2025, Mr. ******* was sent a Notice of Right to Cure Default informing him of his right to cure the default by paying $826.56 before August 18, 2025 or his entire outstanding balance would become immediately due (accelerated).
On August 18, 2025, Mr. ******** entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for his line of **********************, totaling $3,266.57, became due, which included all amounts owed on his line of **********************.
On September 12, 2025, Mr. ******* was sent a notice, advising that if a payment arrangement was not set up by September 22, 2025, his account would be sold to a third-party debt buyer.
On September 24, 2025, Mr. ******** outstanding balance was sold to debt buyer, *********************** (NCB) due to continued non-payment of past due amounts. As a result, NetCredit is no longer servicing Mr. ******** account, and it is not currently owned by *************. Therefore, inquiries regarding Mr. ******** account after it was sold should be directed to *** their contact number is ************.
NetCredit has not reported ************ ********************** since it was sold to *** nor have we attempted to contact ********** after his account was sold. Our review of Mr. ******** line of ********************** account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Mr. ******** account during the period in which it was owned by *************. Accordingly, we are unable to fulfill the request of altering or deleting accurate ********************** reporting.
Our records indicate that Mr. ******* has not contacted our customer support team directly to assert that he did not apply for the loan. In accordance with our policy, Mr. ******* must file a police report and provide a full copy to NetCredit via email or fax to:
NetCredit ****************
Fax: ************
Email: *********************************************************************

Upon receipt of the police report, our fraud department will begin review of his identity theft claim.

Please note that NetCredit cannot modify accurate ********************** reporting under the Fair Credit Reporting Act (FCRA). If ********** is able to adequately substantiate the claim of fraud, NetCredit will update the ********************** reporting to ensure accuracy and compliance with all legal requirements.

Additionally,our records indicate that Mr. ******* has not contacted the NetCredit customer support team requesting a validation of the debt. However,upon receipt of his BBB complaint, a validation of debt and payment history has been mailed via **************************** (****).
If Mr. ******* has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Initial Complaint
Date:09/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've attempted to obtain a loan through Net Credit, as it showed I was pre-approved through Credit Karma. Perfect....or so I thought. I attempted to make an account with them, only to find out that someone else had made an account under me. Backstory - someone had gained access to my social security number almost 3 years ago. It's been a living nightmare. Anywho, I reached out to Net Credit initially on 12/1/2024 (I still have the email) and i was advised to call in, which I did. I spoke to a gentleman, who mentioned it would take a few weeks to get things resolved. He also told me the name of the gentleman who used my information. How did they not catch this? I'm a female smh. It's been almost 10 months and no resolution. Granted, I should've followed up but this is ridiculous. How did they let someone use my information in the first place?!? I just reached back out to Net Credit today 9/26/25, demanding answers. This is unfair to me, especially when I'm trying to consolidate my debts. I'm wanting this business to do the right thing by flagging the person for fraud and taking the appropriate steps so I can actually get a loan. If this isn't resolved, legal action is the last resort.
Business Response
Date: 10/09/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ****** *******. As we understand it, Ms. ******* asserts that she is the victim of identity theft.
Between September 3, 2021 and January 1, 2025, someone identifying themselves as Ms. ******* submitted five (5) applications for a NetCredit loan, issued by ********************************* (*************) and serviced by NetCredit. The applicant provided *********** personal information such as her name, date of birth and social security number and, as part of the application process, provided authorization for NetCredit and/or ************* to obtain her credit reports from the consumer reporting agencies.
After careful consideration, it was determined that all of the applications did not meet the underwriting requirements for a NetCredit loan and were denied. As required by law, Notice of Adverse Actions (*****) were sent for each declined application informing her of the principal reason(s) these loan applications were not approved. Please note that the ***** were sent to the email address provided at the time of application which differs from the email address provided in Ms. ******** complaint, *********************************.
On September 14, 2024, Ms. ******* called the NetCredit customer support team to assert that there was an account opened fraudulently. As such, in accordance with our policy she was asked to file a police report and provide a full copy to NetCredit to begin an investigation.
According to our records, Ms. ******* did not submit the required documentation and her case expired on September 23, 2024.Furthermore, we have no record of any additional correspondence from *********** nor has our customer support team had any communication with her since September 14, 2024.

Please be advised that before we can address *********** identity theft claim, she will need to file a police report with her local authority. Please ask your local authority to include the bank account information listed on the application in the summary of the report. This will aid in our investigation and further safeguard her credit and may carry additional benefits should she choose to file with the credit bureaus as well. If you do not have the bank account information, please contact our **************** at the contact information provided below.

Lastly, we ask that she file a police report and provide a full copy to NetCredit via email or fax to:

NetCredit ****************
Fax: ************
Email: *********************************************************************

Upon receipt of the police report, our fraud department will begin review of her identity theft claim.

Additionally, if Ms. ******* believes that she is a victim of identity theft, we strongly encourage her to file an identity theft report online with the ************************ (FTC) at ******************************. The *** can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.

Regarding Ms. ******** most recent legitimate application which she references in her complaint, on October 2, 2025, ********** received an email advising that a recent application was unable to be decisioned because one or more consumer credit agencies had indicated a credit freeze on her consumer credit profile and if she does not unfreeze her credit with the credit agency(s), we would be unable to give further consideration to her credit request. ************** wishes to reapply, we recommend she unfreeze her credit so that we can fully consider the application.

************** requires further assistance, we ask that she contact our customer service department at ************. Please note our hours of operation are Monday Friday 8 a.m. 8 p.m. CT and Saturday Sunday 9 a.m. 5:30 p.m. CT.

Customer Answer
Date: 10/10/2025

Complaint: 23940796

I am rejecting this response because:
I was never advised to file a police report or anything of those matters, or I would've done so. It's been a nightmare dealing with this, and I wish you all would accept responsibility of your mistakes of allowing another individual to use my information.

As far as I'm aware, it was a MAN who attempted to open accounts under me. I'm a Woman. I feel failed. And you mentioned providing the bank account information. How can I do that if I don't have that person's information that was put on the application? Unless you're willing to provide that information, the police report will be useless.
Not being advised of next steps is alarming, as I was specifically informed a case would be opened and investigations would be underway. Not once was I informed to file a police report. You should listen to the recorded call.
How about you all report that person to the police and make them aware of the fraudulent application they've put in multiple times under my name? That would be the most sensible thing to do, especially since I've moved twice in the past 2 years! I have evidence of my new residence and everything.
Im not satisfied until I receive an apology for allowing this to happen. I won't stop until this person is caught and until everyone is held accountable.
Furthermore, I'm requesting this other person's information so I can file a report against them. I have limited ability and resources if I'm unable to move forward. It's not fair to me they have my information, but I can't access theirs. Someone needs to report them from Net Credit!

Sincerely,

****** *******
Business Response
Date: 10/16/2025
Thank you for forwarding the additional correspondence to our attention.
As previously mentioned, between September 3, 2021 and January 1, 2025, someone identifying themselves as ********** submitted five (5) applications for a NetCredit loan, issued by ********************************* (*************) and serviced by NetCredit.The applicant provided Ms. ******** personal information such as her name, date of birth and social security number and, as part of the application process,provided authorization for NetCredit and/or ************* to obtain her credit reports from the consumer reporting agencies.
After careful consideration, it was determined that all of the applications did not meet the underwriting requirements for a NetCredit loan and were denied. As required by law, Notice of Adverse Actions (*****) were sent for each declined application informing her of the principal reason(s) these loan applications were not approved. Please note that the ***** were sent to the email address provided at the time of application which differs from the email address provided in Ms. ******** complaint, *********************************.
On September 14, 2024, Ms. ******* called the NetCredit customer support team to assert that there was an account opened fraudulently. As such, in accordance with our policy she was asked to file a police report and provide a full copy to NetCredit to begin an investigation.
According to our records, Ms. ******* did not submit the required documentation and her case expired on September 23, 2024.Furthermore, we have no record of any additional correspondence from **********, nor has our customer support team had any communication with her since September 14, 2024.

Before we can address Ms. ******** identity theft claim, she will need to file a police report with her local authority and provide a full copy to NetCredit via email or fax. We ask that her local authority include the bank account information listed on the application in the summary of the report. If Ms. ******* does not have access to the bank account information, she may contact our **************** at the contact information provided below.

NetCredit ****************
Fax: ************
Email: *********************************************************************

Upon receipt of the police report, our fraud department will begin review of her identity theft claim.

Additionally, if Ms. ******* believes that she is a victim of identity theft, we strongly encourage her to file an identity theft report online with the ************************ (FTC) at ********************************** FTC can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.

If Ms. ******* requires further assistance, we ask that she contact our customer service department at ************. Please note our hours of operation are Monday Friday 8 a.m. 8 p.m. CT and Saturday Sunday 9 a.m. 5:30 p.m. CT.
Initial Complaint
Date:09/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sept 4 2025 they 2 payments out of my checking account for $103.88. On Sept 9 2025 they said it was refunded and i was verbally told it would be 3 to 5 business days. I started calling and there policy is they can't transfer a phone call to anyone to resolve a issue finnal on Sept 18 2025 a gentleman name ***** called and advised that it take 7 to 10 days to be refunded and today is Sept 25 2025 and there is still no refund. I have taken a loan out else where to pay them off but I have called multiple time to resolve the issue and pay the loan off and no one is reaching back out to me I made a payoff payment online minus the $103.88 but it was rejected or something it didn't go through
Business Response
Date: 10/08/2025
We received the complaint sent to the Better Business Bureau (BBB) by ****** ********* As we understand it, ************ concerns are regarding a refund.
On June 6, 2025, Mr. ******** opened a $1,700.00 line of credit, offered by ********************************* (*************) and serviced by NetCredit.
When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in his Agreement, he is required to pay at least the minimum payment every billing period in which there is an account balance. Mr. ******** acknowledged his acceptance by electronic signature on the application dated June 6, 2025. Mr. ******** can access a copy of his Agreement at any time by signing into his online account at *******************************
Since establishing the line of credit,Mr. ******** requested two (2) cash advances, one (1) of which was successfully processed.
Mr. ******** had a minimum payment of $103.88 due on September ******. On September 3, 2025, he logged into his account and unintentionally scheduled two separate payments of $103.88, both set to debit on September 4, 2025. As a result, two transactions were processed on that date.
On September 4, 2025, Mr. ******** contacted the NetCredit customer support team regarding the duplicate debit and was advised that,because the payment was already processing and could not be stopped, the payment would first need to clear before a refund could be initiated. He was informed that refunds may take a total of 710 business days for the whole process. Dissatisfied with this timeframe, Mr. ********* account was escalated,and he eventually spoke with a team member of the internal resolution team.
On September 9, 2025, NetCredit submitted a request to refund the duplicate payment of $103.88, and a confirmation email was sent to Mr. *********
Based on our review, it was determined that between September 19 and September 29, 2025, Mr. ******** continued to contact the NetCredit customer support asserting that he had not received the refund. He was asked to provide a copy of his ************** statement for further investigation.
On September 29, 2025, Mr. ******** submitted the requested documentation. After review, it was determined that due to human error, the refund request had not been properly submitted, and Mr. ******** had been misinformed that it was processed. We apologize for the inconvenience this error may have caused.
On October 1, 2025, Mr. ******** spoke with a member of the NetCredit internal resolution department and was advised of the findings. On the same date, Mr. ******** also scheduled a payment of $1,352.79 to pay off the full account balance.
On October 3, 2025, Mr. ******** received confirmation that the refund of $103.88 was successfully processed. Following the refund and his payment of $1,352.79, his account balance is currently $0. Please note that, as the account is an open ended line of credit, additional cash advances can be requested. If no cash advances are requested, the account will be automatically closed after open year of inactivity. If Mr. ******** would instead prefer to close his line of credit, he can request the account closure by contacting the customer service department.
If Mr. ******** has any additional questions regarding this matter, we ask that he please contact our customer service department at **************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Initial Complaint
Date:09/24/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with NETCREDIT. I do not have a contract with NETCREDIT. They did not provide me with the original contract as requested and they are not authorized to collect debt in my state. Continuing to report this debt on my report is a violation of the Fair Debt Collection Practices Act (FDCPA) and my consumer rights.
Business Response
Date: 10/17/2025
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.

As an initial matter, we do not offer financial products or services to residents of ********. When **** ***** applied for the line of credit, he provided a home address based in *********,and thereafter confirmed his identity as a ********* resident. Currently, Mr.****** account with us still reflects the Louisiana home address he provided in the application.

On March 24, 2022, someone identifying themselves as **** ***** applied for a NetCredit loan product. During the application process, Mr. ****** personal information was provided, including date of birth and social security number.
As part of the application process, consumers must authorize NetCredit to obtain credit reports from consumer reporting agencies.
Subsequently, a $4,300.00 line of credit was approved and the Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application dated March 24, 2022. In the Agreement, minimum payment requirements were provided as being due every billing period that carries a balance. Additionally, the loan agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in credit reporting.
Since establishing the line of credit, nine (9) cash advances have been requested. Although, Mr. ***** made several payments, he failed to make the required payments under the Agreement.Accordingly, the account balance became delinquent. As indicated in the Agreement, we reported this account activity to the consumer reporting agencies.
On February *******, NetCredit sent Mr. ***** a notice informing him of the default and that he had the right to cure the past due balance before March 20, 2025, or the balance would become immediately due (accelerated). Mr. ***** failed to cure the default, therefore, the account balance was accelerated, making the entire outstanding balance immediately due and payable.

Our records indicate that Mr. ***** has not contacted our customer support team directly to assert that he did not apply for the loan. In accordance with our policy, we ask that Mr. ***** file a police report and provide a full copy to NetCredit via email or fax to:

NetCredit ****************
Fax: ************
Email: *********************************************************************

Upon receipt of the police report, our fraud department will begin review of the identity theft claim.
Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If Mr. ***** is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements.
Additionally, our records indicate that Mr. ***** has not contacted our customer support requesting a copy of the contract, however, we have provided it via **************************** (USPS).
If Mr. ***** has any additional questions regarding this matter, we ask that he please contact our customer support team at ************, Monday Friday, 7:00AM 8:00PM CT, Saturday:8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.
Initial Complaint
Date:09/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
NetCredit is predatory, exploitative, and is designed to trap consumers in a perpetual cycle that I myself have now been in for nearly two years. And I had paid back timely since, and the first time I was unable to make payment I received immediate daily Phone calls and threats to my credit within 2 days of losing payment.I initially took out a loan from NetCredit during a time of financial hardship, under the impression that it would be a one-time solution to help me stabilize my finances. This was for 5k, in which I only received a certain proportion of as net credit constantly takes fees when you draw on their credit line. What followed was a revolving door of borrowing at high interest rates, unclear of the predatory fee terms, and deceptive marketing practices led me into a long-term cycle of dependency on their revolving credit lines.The aggressive fees have forced me draw biweekly just to stay afloat. NetCredit made this process deceptively easy, presenting new draws from the barely minimal credit line left with the click of a button with no warnings.Key issues include:Excessive Interest Rates: The **** on my loans were often above 80 ************ terms were not clearly explained or emphasized at the time of origination. Refinancing options were presented as helpful, when in fact they reset the loan and extended the debt.Predatory Re-lending Practices: Each time I made payment credit encouraging continued borrowing rather than responsible payoff and closure of the ****************************** Harm: I have experienced long-term financial harm, including damaged credit, inability to save or invest, and increased financial stress. The structure of their lending products seems intentionally designed to maximize profit through borrower dependency, rather than supporting financial recovery or freedom. Their lending model appears predatory and unethical, especially toward financially vulnerable individuals who feel they have no other option
Business Response
Date: 10/02/2025
We have received the complaint sent to the Better Business Bureau (BBB) by **** *****. As we understand it, Mr. ***** has an inquiry about his line of credit account.
On January 18, 2024, Mr. ***** opened a $5,000.00 line of credit, offered by ************* and serviced by NetCredit. When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated January 18, 2024. Mr. ***** can access a copy of his Agreement at any time by signing into his online account at ******************************.
We would note that the top of the Agreement states,
HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
As described in the Agreement,
Your Account does not have an interest rate like other traditional credit products. Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
This Agreement also outlines, in detail, all the terms of the account. Specifically,section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance. A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
The Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Payments section of the Agreement:
We apply payments to any outstanding Minimum Payment for which a Statement has been issued, in order of their payment due dates, beginning with the earliest due date. Payments are applied to each Minimum Payment in the following order:Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment. Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
A minimum payment is due every billing period that carries a balance. Whenever a billing period closes, Mr. ***** receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations, including the due date and minimum payment amount. Mr. ***** has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the Statement Balance Fees incurred, which is also set forth in ***************************
Since establishing the line of credit,Mr. ***** has requested twenty-three (23) cash advances. Although he has made payments towards the account balance, he failed to make the required minimum payments under the Agreement and the account balance became past due in September 2025, prompting collection activities.
On September *******, Mr. ***** contacted NetCredit customer support with the same concerns mentioned in this complaint. Subsequently, he received a notice advising him to allow ten (10) business days for the investigation to conclude.
NetCredit strives to comply with all applicable regulatory requirements while conducting regular business and collection activities. We train our staff accordingly and follow applicable first-party collection standards, as well as certain third-party standards set forth in the Fair Debt Collection Practices Act (FDCPA).
In reviewing Mr. ****** account statements and payment history, our records confirm that his account has been serviced in alignment with the signed Agreement, and we are unable to honor his resolution request. His payments have been calculated as described above and his account has correctly been assessed the Statement Balance Fees and Cash Advance Fees as described above.
It appears Mr. ***** is requesting a validation of the debt that is owed to NetCredit, therefore we honored this request via **************************** (USPS).
We are willing to work with Mr. Banks regarding his past due account balance.We ask that he contact us directly at ************ Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT, for assistance.
Initial Complaint
Date:09/21/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Net Credit. I do not have a contract with Net Credit. They did not provide me with the original contract as I requested.
Business Response
Date: 10/14/2025
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.

On August 5, 2018,someone identifying themselves as ******* ****** applied for an installment loan with NetCredit. During the application process, Shannons personal information was provided, including date of birth and social security ********* part of the application process, consumers must authorize NetCredit to obtain credit reports from consumer reporting agencies.

On August 7, 2018,a $1,160.00 installment loan was approved and the Credit Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application dated August 5, 2018. This Agreement also outlines, in detail, all the terms of the account, including the Loan Duration,Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule. Additionally, the loan agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in credit reporting.

Although we have received payments toward the account balance, ******* failed to make the required payments under the Agreement and the account balance is past due. As such, our collection efforts have been initiated. As indicated in the Agreement, we reported this account activity to the consumer reporting agencies.

On March 7, 2019,NetCredit sent ******* a notice informing them of the default and that ******* had the right to cure the past due balance before April 8, 2019, or the balance would become immediately due (accelerated). ******* failed to cure the default, therefore, the account balance was accelerated, making the entire outstanding balance immediately due and payable.

Our records indicate that ******* has not contacted our customer support team directly to assert that they did not apply for the loan. In accordance with our policy, we ask that ******* file a police report and provide a full copy to NetCredit via email or fax to:

NetCredit ****************
Fax: ************
Email: *********************************************************************

Upon receipt of the police report, our fraud department will begin review of the identity theft claim.
Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If ******* is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements.
Additionally, our records indicate that ******* has not contacted our customer support requesting a copy of the contract, however, we have provided it via **************************** (****).
If ******* has any additional questions regarding this matter, please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday,9:00AM 5:30PM CT.
Initial Complaint
Date:09/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint against NetCredit for unlawful actions under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681 et seq., and the *****-*****-****** Act (****), 15 U.S.C. ********. On or about September ******, NetCredit reported information and/or made inquiries to the credit reporting agencies regarding my consumer credit file without my knowledge, authorization, or consent. Violations Under FCRA Under the ****, a company must have a permissible purpose (15 U.S.C. 1681b) to obtain or report consumer credit information. NetCredit did not have my authorization or a permissible purpose to make inquiries or report information, constituting a violation of federal law. This has caused measurable harm, including a negative impact on my credit profile and score, distress, and impairment of my ability to obtain fair credit opportunities. Violations Under **** The **** requires financial institutions to protect consumer financial information and restricts them from sharing such information with third parties without providing notice and an opportunity to opt out. NetCredit failed to provide me the legally required privacy disclosures or opt-out rights before reporting my information to the credit bureaus. Additional Violation Failure to Provide Itemized Bill I formally requested an itemized bill/statement from NetCredit to validate the debt and the accuracy of the reporting. To date, the company has failed to provide this documentation. Continuing to report a debt to the credit bureaus without providing proper validation or billing records upon request constitutes a violation of my rights under the Fair Credit Reporting Act (FCRA) and the Fair Credit Billing Act (FCBA). This lack of transparency further demonstrates NetCredits unlawful and abusive practices and supports my request for corrective action and compensation.
Business Response
Date: 10/07/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ***** ***. As we understand it, Mr. *** claims that ********************** ********* --the original creditor of a line of credit he opened on April 20, 2025 (the ***)--and NetCredit ****************** (NetCredit)the servicer of the *** while ******* was the creditorviolated the *****-*****-****** Act (****)by failing to give his an opportunity to opt out of sharing his non-personal information and, as a result, the reporting of his *** to the Credit ****************** (CRAs) is improper.
On April 20, 2025, Mr. *** opened a $950.00 line of credit (***), issued by ********************** (*******) and serviced by NetCredit. When Mr. *** applied for the ***, terms were presented and were required to be reviewed prior to accepting the *** offered by *******. Mr. *** voluntarily accepted the *** through an electronic signature. Mr. *** can access a copy of his Agreement at any time by signing into his online account at ******************************.
Additionally, the Agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in his credit reporting. Mr. *** acknowledged his acceptance by electronic signature on the application dated April 20, 2025. Mr. *** can access a copy of his Agreement at any time by signing into his online account at ******************************.
Further, in the Agreement, Mr. *** acknowledged that he reviewed and agreed to NetCredit's privacy policy (which can be found here: *****************************************************). This privacy policy explicitly notes the reasons NetCredit may share Mr. **** personal information, identifies which of these reasons he can limit, and provides various methods for his to do so (see section titled To Limit our Sharing). Mr. *** also acknowledged *******s privacy policy (found here: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/************************************************************************************************). This is similar to NetCredits privacy policy with the key distinction that it does not share Mr. **** personal information for any reason that he could limit. In short, Mr. **** allegations that he was not given an opportunity to opt out of sharing his personal information under the **** is incorrect.
Additionally, the opt-out provisions of the **** do not prohibit the disclosure of nonpublic personal information to a [CRA] in accordance with the ******* 15 U.S.C 6802(e)(6)(A). Moreover, the **** shall [not] be construed to modify, limit, or supersede the operation of the *******
Since establishing the NetCredit line of credit, Mr. *** has requested one (1) cash advance. However, Mr. *** has failed to make the required payments under the Agreement. As such, our collection efforts have been initiated. As part of the loan process and indicated in the *** Agreement, account activity is sent to the consumer reporting agencies.
On August 28, 2025, NetCredit sent Mr. *** a notice informing him of the default and that he had the right to cure the past due balance before September 29, 2025, or the balance would become immediately due (accelerated). Mr. *** failed to cure the default, and the *** was accelerated making the entire outstanding balance immediately due and payable.
Our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit reported accurate information concerning the repayment history of this *** and status of Mr. **** account. Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
On August *******, Mr. *** contacted the NetCredit customer support team regarding the concerns outlined in his complaint, specifically requesting an itemized bill.Accordingly, his account was escalated, and he was informed that account activity is provided on a monthly basis, as set forth in the *** Agreement. He was further advised that while we are unable to provide an itemized bill, we can furnish copies of all account statements, which reflect his outstanding balance.
Mr. *** did not confirm whether he wished to receive the statements. Nevertheless, we mailed a validation package, including a copy of the *** Agreement and the payment history of the debt, via **************************** (****).
We have reviewed Mr. **** account, and our review concludes that his account has been serviced by NetCredit in alignment with the signed Agreement and applicable law. Therefore, we will not be able to honor his resolution request for compensation.
If Mr. *** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00 a.m. 8:00 p.m. CT or Saturday Sunday, 9:00 a.m. 5:30 p.m. CT.
Initial Complaint
Date:09/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
obtained a personal loan through NetCredit, issued by **********************, with an APR of *****%. I live in **********, where I understand the legal limit on interest rates is significantly lower (30% civil usury, 50% criminal usury for individuals). I believe this loan may not comply with New Jersey law and could be predatory.The loan amount was approximately $8,100, and payments are being withdrawn biweekly. My first payment is scheduled for September 18, 2025. The interest rate makes repayment extremely burdensome, and I am concerned about the legality and fairness of this arrangement.Desired Resolution:I am requesting a review of this loans terms and a resolution that includes:Reduction of the interest rate to a legal and reasonable level,Adjustment of repayment terms to reflect a fair rate, or Cancellation of the loan if it is determined to be unlawful in **********.
Business Response
Date: 10/02/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ***** ******. As we understand it, Ms. ****** has an inquiry regarding her NetCredit installment account.

As an initial matter, at all relevant times, our lending, fees, interest, and charges have complied with all applicable laws and standards.

On September 8, 2025, Ms. ****** entered into an Installment Loan Agreement (the Agreement) with ********************** (*******) for a $8,100.00 installment loan (the Installment Loan). That Agreement clearly defines ******* as the lender of the Installment Loan and, further, clarifies that NetCredit is the servicer on the Installment Loan.
At the time of entering into the Agreement for the Installment Loan, Ms. ****** was aware that, ******* was the lender, NetCredit was the Servicer and of the specific terms of the Installment Loan, including the loan duration, annual percentage rate, finance charge,amount financed, fees, total of payments and payment schedule, among other terms and disclosures. NetCredit at all times acted in compliance with the Agreement and applicable law.
We would also note that the top of the Agreement that was presented to Ms. ****** and she agreed to prior to submitting her application,it states, HIGH COST CREDIT DISCLOSURE. This loan is an expensive form of credit. Other credit options may be less expensive.
As set forth in ********************** interest is charged daily. For detailed information about how interest is calculated, we recommend Ms. ****** refer to her Agreement labeled PROMISE TO PAY, which is always available through her online account.
Relative to Ms.******* concern regarding the interest and fees assessed, Section 27(a) of the ************************* Act, 12 USC 1831d(a), governs the interest and fees that ******* may charge on its loans. It provides that, "notwithstanding any State constitution or statute which is hereby preempted for the purposes of this section," a state bank may "take, receive, reserve, and charge on any loan interest at the rate allowed by the laws of the State where the bank is located ." ******* is located in ****, and Utah law expressly permits any finance charge set forth in the contract between the lender and the consumer. Utah Code 70C-2-101 states "Except where restricted or otherwise covered by provisions of this title, the parties to a consumer credit agreement may contract for payment by the debtor of any finance charge and other charges and fees." The interest and fees charged are appropriate under Federal and applicable State law.
At this time, Ms. ******* account balance is current. Ms. ****** has the right to make a payment in advance in any amount and at any time without penalty.Additional or larger payments generally may reduce the total interest paid in the Agreement, which is set forth in Ms. ******* loan agreement.
We have reviewed Ms. ******* account, and our review concludes that her account has been serviced by NetCredit in alignment with the signed Agreement and applicable law.
If Ms. ****** has any additional questions regarding this matter, we ask that she please contact our customer support team at ************, Monday Friday, 7:00AM 8:00PM CT, Saturday:8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.

Customer Answer
Date: 10/03/2025

Complaint: 23894229

I am rejecting this response because:

Sincerely,

***** ******
Business Response
Date: 10/09/2025
Thank you for forwarding the additional correspondence to our attention.

As previously mentioned, at all relevant times, our lending, fees, interest, and charges have complied with all applicable laws and standards.

On September 8, 2025, Ms. ****** entered into an Installment Loan Agreement (the Agreement) with ********************** (*******) for a $8,100.00 installment loan (the Installment Loan). That Agreement clearly defines ******* as the lender of the Installment Loan and, further, clarifies that NetCredit is the servicer on the Installment Loan.
At the time of entering into the Agreement for the Installment Loan, Ms. ****** was aware that, ******* was the lender, NetCredit was the Servicer and of the specific terms of the Installment Loan, including the loan duration, annual percentage rate, finance charge,amount financed, fees, total of payments and payment schedule, among other terms and disclosures. NetCredit at all times acted in compliance with the Agreement and applicable law.
As previously mentioned, relative to Ms. ******* concern regarding the interest and fees assessed, Section 27(a) of the ************************* Act, 12 USC 1831d(a), governs the interest and fees that ******* may charge on its loans. It provides that, "notwithstanding any State constitution or statute which is hereby preempted for the purposes of this section," a state bank may "take, receive, reserve, and charge on any loan interest at the rate allowed by the laws of the State where the bank is located ." ******* is located in ****, and Utah law expressly permits any finance charge set forth in the contract between the lender and the consumer. Utah Code 70C-2-101 states "Except where restricted or otherwise covered by provisions of this title, the parties to a consumer credit agreement may contract for payment by the debtor of any finance charge and other charges and fees." The interest and fees charged are appropriate under Federal and applicable State law.

Utah law governs the Agreement and any interest rate permitted under the Agreement. Therefore, Ms. ******* claim that the Agreement is in violation of New Jersey law is without merit as New Jersey law does not apply to the Agreement.
Additionally, the Agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in her credit reporting.
At this time, Ms. ******* account balance is current. As indicated in the Agreement, we report account activity to the consumer reporting agencies.
As mentioned, Ms. ****** contacted the NetCredit customer support team regarding the concerns outlined in her complaint and her account was escalated. Ms. ****** was advised of the aforementioned information and her ACH revocation has since been honored. A confirmation was sent via email, which also advised that the cancellation of automatic payments did not relieve the obligation to make the required payments.
Please note, if ********* would like to dispute any specific items displayed on her credit report,we ask she submit a full copy of their most recent credit report, or relevant portion, and clearly identify each item present on the credit report that she wishes to dispute to begin an investigation. Upon receipt of the required information, we will investigate the concerns as required by law and provide the full details of the investigation within 30 days from that date. We ask that Ms. ****** submit the information via email to:
The NetCredit Customer Support Team
Email: ************************************************************
If Ms. ****** has any additional questions regarding this matter, we ask that she please contact our customer support team at ************, Monday Friday, 7:00AM 8:00PM CT, Saturday:8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.

Customer Answer
Date: 10/10/2025

Complaint: 23894229

I am rejecting this response because:

Sincerely,

***** ******

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