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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alight Solutions has 5 locations, listed below.

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    Customer Complaints Summary

    • 181 total complaints in the last 3 years.
    • 87 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made multiple attempts to get answers regarding my enhanced cash balance, calling in December, January and today. Each time, I have been unable to reach someone who can provide clear information. The process has been extremely time-consuming, with long delays in reaching a **** Today I was told there were 23 people ahead of me and to expect a call back, which never came. It is unacceptable for a company handling retirement accounts to have representatives who cannot answer essential questions. Please advise on how I can get the necessary information without further wasted time.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MGB has Alight manage employee benefits. Alight charges 2025 insurance premium increases in the pay period ending 12/28/24. Calls to resolve have been unproductive, unanswered and have received conflicting information.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past 8 years we have been coming to *********** for the winter. We have been purchasing some of our prescription medicine at a pharmacy in a small town across the border in ******. As part of my retirement package from *****************, I am reimbursed for money spent on prescriptions. This is administered by Alight Solutions.Prior to January of 2024, all my receipts for purchases at this pharmacy in ****** were accepted. Last January they began to deny them because they were in Spanish. The name of the medicine is discernable as the prescribed medicine, but the rest of the receipt is printed in Spanish. I called them in January of last year and discussed the situation. After the call they again began to accept the receipts.This year it began again. After several calls and discussions, I was told that if I could not get the pharmacy to change their receipts to read completely on English the receipts would be denied.I am also attaching copies of two letters I have written to the CEO about the problem.

      Business Response

      Date: 08/19/2025

      Issue Resolved. Contact made with the participant.

      Customer Answer

      Date: 08/19/2025

       
      Complaint: 22856665

      I am rejecting this response because:

      I was never contacted by the business regarding this complaint.  That response is false.


      Sincerely,

      ******* ******

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a retiree from ********************. My retirement is handled by Alight Solutions. My wife and daughter's **************** were covered through my ******* Healthineers retirement account. Starting March 1, 2024 my daughter was dropped from her health insurance because she turned 26 and was aged out. Her portion of her health insurance taken from my retirement should have been dropped. This did not happen. Her insurance was deducted from March 1, 2024 to August 1, 2024. A total of six months at $425.20 per month for a total of $2,554.20 owed me. I have sent them copies of my statements from March 1, 2024 to August 1, 2024 showing that they were still deducting her medical from my retirement pay. I have called many times and sent emails explaining it. They seem to understand but nothing happens. This has been going on since May 2024. They always say they will look into it and contact me within 5 days. I have received a few responses saying that they are working on it. Please help me try to rectify this problem and have them reimburse the amount owed me. I am attaching the statements showing the deduction was not dropped from $1,453.29 to $1,027.59 until September 1, 2024. 

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight Worklight SCAMS people. I had to call MULTIPLE times in December to get the money I earned through my employers program. In December it took them over a week to get me the money. I am now trying to use the money and they are telling me the money is no longer able to be used. Every time I call I get a different excuse. They are liars and a horrible business.

    • Initial Complaint

      Date:01/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently applied for health insurance, adding my domestic partner. My domestic partner was denied before the new year. They still went ahead and charged me the cost that it would be if she was insured. I was told she was insured for month of January. When we got denied we went another route to insure my domestic partner. I am seeking reimbursement for medical deducted covering my domestic partner.

      Business Response

      Date: 03/11/2025

      Participant spoke with an Alight representative and was sent a claim form on 02/07/2025.

      Customer Answer

      Date: 03/12/2025

       
      Complaint: 22795418

      I am rejecting this response because:

      I put a claim beginning of January and havent got a response. Since that claim, theyve deducted 3 more times for coverage, that verification didnt pass. The appeal form is more on appealing for coverage & not reimbursement for pay roll deductions. 
      Appeal Confirmation number 112349430 

      Sincerely,

      ****** *******

      Business Response

      Date: 03/13/2025

      Alight was able to connect with the participant on 3/13/2025 to discuss the history of the previous information/ interaction with Alight and discuss next steps. Alight informed the participant that the claim form shows completed on 03-03-2025 and a determination letter is in route to him regarding the refund needs discussed.

      Customer Answer

      Date: 03/13/2025

       
      Complaint: 22795418

      I am rejecting this response because:
      I received a call to discuss my complaint from HR. I told caller that when I got my insurance card, it had a letter, stating my domestic partner isnt covered. My complaint is to be reimbursed for payments deducted on a not verified dependent. The letter from my claim was denied cause proof of insurance wasnt submitted. Im not fighting for my domestic partner to be insured or to be *uninsured. Deductions shouldnt have taken place for an individual who ********** Blue Shield wasnt providing coverage. Providing proof of insurance isnt needed for the four companies who sent me letters. Lowes/Alight/Credence/BlueCrossBlueShield. 
      Sincerely,

      ****** *******

    • Initial Complaint

      Date:01/08/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my *** account. I had a transaction billed from a provided i authorized on 12/17/24. I received a bill from provider 12/29/24. I made a payment with *** account on 1/2/25 for *****. The transaction was approved initially. On 1/4/25 I received an email from *** to provide ***************** uploaded on their site on 1/4/25. On 1/6/25, I received an email my claim was denied because the transaction occurred the prior year. My *** account had ****** remaining for 2024 which as a saving account, the money is forever available and not forfeited. On 1/8/25 I contacted the customer service at ************** at ******* CT. I was connected with a customer service representative (believe her name was Senti but i cannot confirm, she had an Indian Accent). I went through all verification and she asked for my phone number if we were disconnected for call back. I explained my concern and how i could use the ****** from 2024 to be used for the *****. She did not provide a solution, kept saying it was not in the correct year to be used. (As a side note, i have an FSA this year which is what the transaction was charged against for 2025). After ~7 mins the phone call disconnected, I was hung up on. I waited a few minutes for her to call me back. At 12:45pm CT I called back and got the same agent. I asked again if we got disconnected if she would call me back, or if i had to call back. She said she would call me back. After ~9 mins of the same discussion, she disconnected the call again without notice. I did not receive a phone call back ever. I found a chat function on the website and contacted another agent. I asked to file a formal complaint, which i was told there was no way to file and i would have to call back voice services. The agent spent an hour on chat trying to do research, but i was told the same ********** issue was not resolved. I also asked if i could repay the amount due with the ****** i had available in HSA which is still available and was told no

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my position eliminated from ******* therefore went on COBRA. I paid all the money they asked for and more. There was a glitch on their system that didn't allow me to sign up for life insurance. After several weeks they "fixed" that but in so doing overwrote all my other benefits (health, dental etc). Eg UHC restored my benefits for a period of time, but then cut me off again based on this update from Alight. I opened a ticket 12/26 and have no resolution or even meaningful communication. I have updated the ticket many times explaining and begging for help. I've tried calling but it's essentially impossible to get a human (sat on hold for over an hour then they dropped my call). I can get an agent via chat, someone promised me Monday I'd get a call from a supervisor within ***** hours and we're now past that timeline and nothing. I've got medical providers refusing to provide service to my family and me; I've had to pay out of pocket for prescriptions I need, etc. HELP ME!!! 

    • Initial Complaint

      Date:01/02/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight provided false information on their 401K benefits web page. This false information resulted in investment decisions that would impact my taxes for the year. If I had accurate information during the transaction, I would have made different investment choices.

      Business Response

      Date: 08/19/2025

      Customer called and spoke with a supervisor on 1/6. Issue resolved.

    • Initial Complaint

      Date:12/27/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter nearly 2 months ago stating that I have $14k in a still-active pension account. I attempted to log in to begin the process to close it, and was told I would have to reset my password. A temporary pin / password was allegedly sent, but not received. Twice more I requested a new pin, neither showed up.I finally spoke to a manager who reset the pin AGAIN, and sent the letter *** overnight. I called the same day and reset the phone pin, and it was accepted.Spoke to a live person, who fouled it up and reset the pin again so now I have to wait another week to secure my new pin and talk to another agent. 45 days minimum I've been dealing with this nonsense, no live person, or when I do get one, they give canned apologies and nothing gets done.I'm 2 steps from contacting a lawyer to let them get this settled.

      Customer Answer

      Date: 03/06/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ***** *****

    Alight Solutions is NOT a BBB Accredited Business.

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