Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alight Solutions

  Chicago, IL 60606-5707

• 

  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

• 

  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

• 

  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

• 

  Alight

  8770 New Trails Dr Spring, TX 77381

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon filing a BBB and Trust pilot and compliance at an ex-employer and Complaint regarding my data use by multiple parties and servicing of my pension I am now being targeted and gang stalked for some time. Causing PTSD and issues never get resolved causing more stress and damage. Who can I discuss with?

  Customer Answer

  Date: 07/28/2025

  I did not file a new complaint on Alight (and their partnerships with clients/3rd parties) on Pension Risk Transfer activity but rather want the EXISTING ones closed/resolved as there has been no activity or response and it is causing several privacy/safety and issues.

  The parties involved perhaps. I have no new complaint but need to know the status of the existing one and have it closed entirely

  My identity and data has been breached multiple times and its a safety issue as well. It is causing PTSD and time and stress dealing with these issues and simply want all reports/complaints closed.  Please confirm.

   

  Respectfully :) 

  Thanks!

   

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ****** Friebug

• Initial Complaint

  Date:07/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alight processed a rollover distribution from a 401k plan to a Traditional *** and included both pre-tax and after-tax monies on the same check. This resulted in trade corrections being required which Alight would not take responsibility for despite having documentation that they knowingly prepared and mailed the check this way. This resulted in a client needing to cover the cost of trade corrections and their account needing to be suspended to correct. The cost of damages to the client is unknown as we are actively working on the trade correction. Alight, as a financial organization, is under obligation to handle the treatment of investment accounts appropriately to their tax structure.

  Business Response

  Date: 07/24/2025

  Hello,

  The customer called on 6/11, where **********************'s agent added the customer's correct financial address for future payment and mentioned there was an option to have pre and post-tax checks sent separately at the time of the payment request, which was made on 6/23. A warning message was also presented, and the customer agreed to complete the request electronically. A screenshot of the warning message is attached.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After discussion with retirement specialist, I was promised a full pension payment on 07/04/2025. On 06/30/2025 I was told my pension payment had been recalculated (there was no change to the payment amount). Because of the recalculation I was told the payment would be delayed until 07/11/2025. Three customer service **** later, including a supervisor, I was told a ticket would be opened to resolve the issue. Four days later I received an email stating that the exact same message. On 07/11/2024 no payment has been made. My bank said to call Alight and ask for a transaction reference number to track the deposit. Alight could not provide a transaction number; and the *** said it could be three weeks before the payment is processed and I should have been told this. All prior emails stated I would be paid on 07/11/2025. There was nothing to indicate it would take three weeks to process from that date. 

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My retiree spending account from **** reimbursement for my supplemental insurance All handled by ALIGHT SOLUTIONS ************ I've been receiving deposits from 2013 to February 2025 as direct deposits. Check my checking account from **********************. All of a sudden, this nightmare. Received a letter Feb 11 from Alight Solutions that my direct deposit account # changed. I called them; I didn't change it. They froze the account to investigate; it will take 90 days. I have to call on the 4th of every month to have a check released to mail. I will receive a check in the mail now for ****** a month. Well, March payment never came. They said it wasn't frozen, right? So the money went to another bank account. Received April an ,may check 2 checks in mail have called so many times 3 times now for June check an they say its in process no one available from fraud **** to talk to us its June 31st no check an they say still under investigation so they put in a ticket today for march , June , July checks, My wife ***** and I have to keep calling; we never hear from them. Are they going to call? No call? over 90 days now? Tomorrow will be July. They will owe me ****** for March, June, and July, we hear.... still processing check , under investigation, processing another ticket , never call us about investigation lady told us the bank our check went to but nothing about what happened , we cannot have direct deposit now when u call have to talk to about 4 different people each time tell same story each time this is so hard to get our money so many excuses i just want checks caught up and received my check mailed every month on time an back simple don't like to worry this is very short compared to what we have went through they don't have records of what seems to be going on i have records an names a lot we wrote all of every call down have a stack please help thank you. 
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a retired ************-ExxonMobil Employee with ************************. In March, my bank account with *** was closed due to suspected fraud. I could not get a new bank account right away, so I called Alight and asked for a physical Check. April 1, Mau 1, and June 1, they deposited to ***. During these months I made numerous calls initiated numerous chats only be told the tickets were opened with the status of urgent I requested call back from the supervisor it did not happen there was never any action taken on any of the tickets they were just closed as a resolved . I got a new bank account in June but ended up having to close it I called Alight. advising them not to deposit on June 19. When I signed on today, I see the July 1st is also going to that closed account, meaning I won't be getting my July payment either. Alight agents have told me four times that a physical check has been mailed to my address on file. The hasn't been any checks received Every time I call they're going to "investigate" To my knowledge, there's been no investigation. When I ask them to tell me what they're going to investigate, they can't tell me. I've asked for the check to be expedited via career I will even pay for the career no answer from them due to this I am currently living in a homeless shelter I haven't been able to purchase my diabetic medications for months they're threatening to cancel my health insurance because I haven't paid my monthly premium which boggles my mind because they haven't paid my monthly premium to me I really just don't know what my options are and I can go into more details if necessary you can contact me at ************ or ************ or is this email address I'm really at the end of my rope and we'll take any assistance or advice. I look for to hearing from you. ********* **** ********************** ************ ************.

  Business Response

  Date: 07/31/2025

   The Alight team confirmed that ********* received her outstanding funds and her new direct deposit is setup on her account correctly. 
  
  **** **********
  Public Relations Coordinator
   
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband worked for this company before he passed away. The company sent me a check that I cannot cash. The bank advised just have them reissue the check but inside this company is telling me to deposit a check to my late husbands account which is illegal. They rather tell me to commit a crime vs them just reissuing the check in my name. I also told them I shred the check they sent since I cant cash it. But still no help! If they are willing to tell me to commit a crime what else are they capable of?

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alight for the *************** System is intentionally retaliating against me for having made a complaint. I explained very clearly I needed to make a payment on my account today. Not only was I not able to make a complaint, the system has automatically kicked me out. I was forced to reset my password for no reason. I am now not being logged back into my account because my "address" information is missing.This is retaliation, plain and simple. I expect Alight to investigate this immediately and to investigate why employees are trying to get even with a customer for making a good faith complaint.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to withdraw the funds from my deceased husband's **** which Alight Financial Solutions has had control of since the first week of May. First I was told by Alight that they had no record of the account, and I had to have a *** from Genuine Auto Parts call Alight while I was on the phone, and then Alight was able to locate the missing account. Since then I have had to send in the beneficiary distribution request forms twice because the first time i was given a link to download forms that needed to be updated. The only difference between the forms was a tiny year date at the bottom right-hand corner of each page. That took from May 23rd to June 6th. Then I was told the death certificate had void printed on it, so I had to resend that. I only have one original copy of the death certificate, and it doesn't say VOID anywhere on it. Alight has had the death certificate since May 7th, and they just decided to tell me there was a problem on June 6th? I have been hung up on several times by ****** ******, who has been mismanaging this withdrawal from day one. It's a disgrace that anybody should be treated so poorly when they have just lost a loved one and are already grieving. I am now facing the possibility of losing my home because I can't pay the mortgage and was counting on this money to pay my bills. I guess Alight needs this money more than I do, because they are doing whatever they can to hang onto it. It's criminal.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I contacted Alight Solutions for at least 1 year in an attempt to gain an inventory as *** of my mother, ****** *******. The *** was prepared by her attorney and was quite comprehensive, consisting of 11 pages. Dozens of other accounts of hers approved the *** quickly. However, Alight continued to argue with me and her attorney, however after MULTIPLE requests for an explanation of the "exact" language they needed, all such requests were NEVER answered. Many emails were to and from ***** ******* ************************************************************************************ forward to April 2025, my mother died. I contacted MetLife who then contacted Alight regarding her 401K. Not to my surprise, getting comprehensive information from a professional just does not exist with Alight. Extremely confusing paperwork consisting of 70 pages was mailed, weird pin numbers, etc. When calling all calls are routed to a third world country for "verification" and then that person decides whether or not to transfer to a different agent.Finally I spoke with ***** who informed me that because the client was deceased, that they no longer have access to any of her previous records or account information. How can this be? Where did the information go? It didn't just disappear.***** informed me that statements are mailed quarterly, however I found monthly statements in my mother's files. When I asked ***** about the missing $6K, her response was that "maybe the market crashed". Really? In less than a month? I think we'd all know if the market crashed. Her balance was $64K per the statements, however disbursement was made at $58K. Where is the missing $6K? ***** informs me there is no way to know.Also, I had NO idea I could roll this over into an "inherited" account to avoid taxes for this year. ***** never mentioned this option, he options were leave the money and let it roll over ie with Alight {ABSOLUTELY NOT!} or take the money and have Alight withhold $5K in taxes. I wanted my money asap, so I chose that option. 

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** Subject: Fraud Case # ******** To whomever it may concern at Alight Smart Solution, **************** In August 2024, I reported a fraud complaint with my HAS account with ********************** Smart Choice, this is my HAS account from my previous employer CDK Global.There was $2400 deposited from my *** account to some other checking account. User logged in my smart choice account, changed the checking or bank details and reimbursed all of the amount in 2-3 *************** case was handled by ********, he was the assigned manager on my case. He informed me that generally these cases take anywhere from 2-4 months.During this time he would call me every 2-3 weeks to provide me an update.He called me 2-3 times until September 30th, was the last time I heard from ********.I have been following up since then and talking to random people at Alight Smart Choice, but have not gotten any critical information about my case till date. I requested a call back, requested to speak to a Manager, but all false promises that I will be called back.Unfortunately, I am waiting till date for the money in in my account.I have medical bills that I need to pay at the earliest and Alight Smart Choice is non-professional and unhelpful in this ********* resolve the problem, I would like an immediate action taken by Alight Smart Choice on my account and resolve the fraud as soon as possible.I look forward to your reply and a resolution to my problem. I will wait until July 30th 2025, before I contact a consumer protection agency or get legal help.Please see my account details below:Please contact me on my cell at ************.