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Business Profile

Infertility

ConceiveAbilities

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was considering becoming a surrogate and after looking into some information I found the ConceiveAbilities gift card rewards of $50 for filling out the application and $100 for scheduling a phone call. So I decided to give it a shot. On February 13, 2025 I completed the application and scheduled my phone interview for February 16, 2025. Later on in the day on February 13th I received an email stating this, "Cancellation Reason: Thank you for your interest in ConceiveAbilities. Unfortunately, upon review of your application, we are unable to move forward. We appreciate your interest and wish you the best!" I reached out to them and asked if they weren't going to move forward if I would still receive the $50 for the application. I received a reply email from a woman named **** notifying me that iif I had a different number to be reached at (I broke my phone right after completing the application) that they could continue and yes I would be receiving my gift card within 60 days. On March 19, 2025 I emailed **** to tell her I had a new phone and could schedule my phone interview. My email was never responded to and 60 days came and gone without any gift card payment. After I was told I would. If they can't even follow through with simple payments or even return an email, this isn't a place I'd want to go through surrogacy with.

  • Initial Complaint

    Date:01/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied to be a surrogate and they was offering $50 to complete the form and $100 if you complete the call and its been MONTHS and still nothing and havent received payment either, its plenty of others who hasnt received anything from them either, they have ignoring my emails for months as well. 

  • Initial Complaint

    Date:10/07/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 16 2024- Signed up to be a surrogate was told for sign up and phone call I would receive $150 for my time. August 22-Completed intake call with ******* September 6-Reached out to ask where compensation was and was told, if you ask, you get nothing.September 20: Declined the request to be a surrogate. If they cant pay a referral, not convinced they would pay if I joined their ********* DATE: I have reached out, seeking a answer. Those emails have been ignored. It has been beyond the 4-6 weeks-as promised.

  • Initial Complaint

    Date:10/04/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 11th I followed a link supplied by my friend ***** who is a part of the referral program at Conceiveabilities, to fill out an online application to become a surrogate. According to ***** and the Conceivabilities website, the referral program has 3 tiers of bonuses. The first tier is when the referred friend completes an application, both referred friend and referrer get $50 each. The second tier is when the referred friend successfully completes a phone call interview, then the referred friend and referrer both get $100 each. ***** keeps saying that were linked and the bonuses are tracking, and she said it would take a couple of weeks. I had an approved application on August 11th and successfully completed phone call on August 20th. On September 18th I submitted an inquiry through Conceivabilities Contact Us webform available on their website, also requesting these bonuses. It is now October 4th and I still have not received either bonus or a reply from this company. I was actually seriously considering becoming a surrogate as they seemed reputable and had many positive reviews (that I now suspect are paid for) and my family could really use the very high compensation that they promise their surrogates. But considering that they were unable to provide a mere $150 in referral bonuses for these completed steps, I am having a difficult time believing that they will actually pay the amount they claim for carrying a child to term (60K +). If this experience is meant to highlight the integrity of this company should I choose to move forward, then I suppose it was successful as it highlighted many red flags and has successfully warned me not to do business with this company and I will be choosing to work with a more reputable surrogacy agency instead (as in, one that actually compensates what they say they will, if at all!)

  • Initial Complaint

    Date:08/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company held a referral program that claimed to pay $5+ dollars per referral for referring possible donors to their website. Within the first week, I had at least 20 referrals that signed up. then all of a sudden it went from 20 referrals to none out of nowhere. I contacted them immediately in regards to this. They refused to pay me anything to this day. I have received zero dollars from them. Ive emailed and called them countless times and they continue to ignore me. They put out a referral program and then deny and find reasons not to pay you. They used me for my referrals and have used plenty of others. If you cannot afford to pay the referee, then dont put out a program. Do not go to this website and give them any business. They are scammers conmen and fraudulent.

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company offers gift cards for referrals and completion of a phone call for prospective surrogates. The company has not paid the $100 gift card they promised yet they still contact me wanting to move forward with the process. I won't be referring any potential surrogates here to be bamboozled like I was. Stop soliciting me until you pay what uppity owe. Then we're can move forward.

  • Initial Complaint

    Date:04/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been beyond patient with this platform. I have referred countless people to them because I genuinely knew people who wanted to partake in surrogacy. The referral program is $50 for form completion, $150 for call completion & $650 for total completion. I have had multiple people I referred tell me they have completed multiple steps. I have tried waiting and waiting for my referral pay and I have been waiting since December. The last time I received anything was October 26th. I completed my W9 when I was asked in December and was told I had rewards pending. Since then I have not gotten any clear communication or anything at all for that matter. When attempting to reach out, all I was met with was that if I asked about it I would not receive them. That is unfair and I wish I would just be able to receive my rewards or at least some clarity on what is the hold up. I have seen multiple people getting paid but I have not gotten anything at all .

  • Initial Complaint

    Date:04/03/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Conceiveabilities is advertising a ********* Challenge offering a $250 gift card for breast milk donations. I donated and sent them all the required information and documentation. I was then informed that my submission did not qualify for the challenge. I asked for clarification and gave yet to receive a reply. Based on the advertised criteria, I very clearly should qualify. I donated during the correct time frame and provided proof of my donation.

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/16/2023 I earned rewards worth over $650 from conceive and I had to upload a w9 to continue earning more which I did. Till date Im yet to receive any of my rewards. I referred over 20 people who completed the process and each person is to generate $50 per referral. I emailed them several times and they dont respond to my emails. At least I should receive the $650 I earned before uploading the w9 but everything is on hold since last year.

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I participated in your $5 per refferal event and its upto a month now and I didnt get my reward

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