Business Profile
General Services
Home Essentials DirectThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.2/5 stars
Average of 20 Customer Reviews
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Review fromJohn M
Date: 06/09/2024
1 starDo not buy from this company the return authorization slip has a bogus phone number for returns the item I received was broken into piecesHome Essentials Direct
Date: 11/08/2024
thank you very much for your feedback. When we tried to look up your email address in our system, unfortunately we were not able to find your order information. It seems as if your review above may be for another company. Might we suggest to you to please leave your BBB review for the correct seller of your order that you are trying to leave a review on. if you have any questions, please let us know thank youReview fromJeremiah A
Date: 04/19/2024
1 starI ordered two wireless meat thermometers they were garbage had to stand within 10 feet of the grill in order to work.. contacted them and they kept offering me a 20% refund and keep the product.. I kept telling them that was not good enough and I wanted a full refund.. kept giving me the run around until it had been exactly 30days then sent me an email with how to return it and told me it had to be returned within 30 daysHome Essentials Direct
Date: 04/20/2024
Thank you very much for letting us know about your experience. First and foremost, I want to sincerely apologize for any inconvenience this may have caused. We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund. Unfortunately we haven't received your returned item back yet. please don't hesitate to reach back out to us, if you have any further questions thank youReview fromNancy F
Date: 02/12/2024
1 starI purchased a ROBOVAC X with a two year warranty. It worked for one hour!! I have been emailing and calling Loft Essentials for over a month. Numerous emails and MANY calls. This has been going on since December 30th and I have been trying to resolve this with a refund or a replacement and have not received either as of today Feb 12th. Do NOT purchase from this company that claims to be in ***** ****!!! I believe this is a scam!!!!Home Essentials Direct
Date: 02/13/2024
thank you very much for your feedback. When we tried to look up your email address in our system, unfortunately we were not able to find your order information. It seems as if your review above may be for another company. Might we suggest to you to please leave your BBB review for the correct seller of your order that you are trying to leave a review on. if you have any questions, please let us know thank youReview fromKristin S
Date: 02/07/2024
1 starThey claim to offer refunds, but when I spent the money to ship the item back to them AND got it tracked to prove it had been delivered, they claimed it was never delivered. They refused to refund my money. All was done within their 30 day window. I agree that they are scam artists!Home Essentials Direct
Date: 02/08/2024
Thank you very much for letting us know about your experience. First and foremost, I want to sincerely apologize for any inconvenience this may have caused. We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund. Unfortunately we haven't received your returned item back yet. please don't hesitate to reach back out to us, if you have any further questions thank youReview fromSusan G
Date: 01/05/2024
1 starI ordered a furnace part. It worked 2 days only. The website says a 30 day guarantee but, when I jumped through all the hoops they asked me still won't issue a refund. Now they say 6-8 weeks longer for a response. When I issued payment to them they sure took it immediately. I'm disgusted in their so called guarantee. Never again will I order from this place. Nor will I recommend to anyone.Home Essentials Direct
Date: 01/07/2024
Thank you very much for letting us know about your experience. First and foremost, I want to sincerely apologize for any inconvenience this may have caused. We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund. Unfortunately we haven't received your returned item back yet. please don't hesitate to reach back out to us, if you have any further questions thank youReview fromJohn M
Date: 09/26/2023
1 starWe ordered a specific toto drake toilet tank. We received a completely different tank. The reviews show that this is the norm. No one answers the phone and they dont return messages. Then you expect us to pay for returns when you intentionally sent the wrong item. Dont buy from here.Home Essentials Direct
Date: 09/27/2023
Thank you very much for letting us know about your experience. First and foremost, I want to sincerely apologize for any inconvenience this may have caused. We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund. Unfortunately we haven't received your returned item back yet. please don't hesitate to reach back out to us, if you have any further questions thank youReview fromEd S
Date: 09/24/2023
1 starDon't buy ANYTHING from them!!!!I bought a water tank for my toilet and they sent me the wrong item! When I asked for replacement they said that they don't have the item that I needed.I asked for a prepaid shipping label (as the price for the return cost almost as the item itself) and their answer was "As previously mentioned, we won't be able to provide a prepaid shipping label"At least they have a sense of humor and they wrote to me: "however, as a one-time courtesy, we will waive the restocking fee on this return."?I wish I read their rating 1.5/5 before dealing with them.Home Essentials Direct
Date: 09/25/2023
Thank you very much for letting us know about your experience.First and foremost, I want to sincerely apologize for any inconvenience this may have caused.We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund.Unfortunately we haven't received your returned item back yet. please don't hesitate to reach back out to us, if you have any further questions thank youReview fromBradley D
Date: 09/12/2023
1 starDont buy from here. False advertisement of delivery date. Ordered a shower enclosure on 8/27 for $90 more than ********** because they said it would be delivered 8/31 vs 9/5. On 8/31 was told my freight it would be delivered 9/5. It didnt show up that day. Showed up 9/6 (at 5pm as last stop of the route) but the main shower door was broken so only 4/5 pieces were delivered. Was told the shower door would be delivered 9/11 but shipping ** called at 7:30am saying the item didnt make it into the truck and would be delivered 9/12. Took a 4th day off work for the delivery but it again did not arrive.Home Essentials Direct
Date: 09/14/2023
Thank you very much for letting us know about your experience.First and foremost, I want to sincerely apologize for any inconvenience this may have caused.On September 13th, we had received your message that you were checking up on the order status of your order . Your order had already shipped and has been delivered on 9/6. Due to the nature of the item and because it had to go freight, the freight carrier does not recommend that the item gets expedited in order to insure that it doesn't get damaged in transit and instead arrives in 1 piece. please let us know if you have any further questions thank youHome Essentials Direct
Date: 09/14/2023
Thank you very much for letting us know about your experience.First and foremost, I want to sincerely apologize for any inconvenience this may have caused.On September 13th, we had received your message that you were checking up on the order status of your order . Your order had already shipped and has been delivered on 9/6. Due to the nature of the item and because it had to go freight, the freight carrier does not recommend that the item gets expedited in order to insure that it doesn't get damaged in transit and instead arrives in 1 piece. please let us know if you have any further questions thank youHome Essentials Direct
Date: 09/14/2023
Thank you very much for letting us know about your experience.First and foremost, I want to sincerely apologize for any inconvenience this may have caused.On September 13th, we had received your message that you were checking up on the order status of your order . Your order had already shipped and has been delivered on 9/6. Due to the nature of the item and because it had to go freight, the freight carrier does not recommend that the item gets expedited in order to insure that it doesn't get damaged in transit and instead arrives in 1 piece. please let us know if you have any further questions thank youReview fromR. C.
Date: 01/29/2023
5 starsMy experience with HomeEssentialsDirect was excellent! Multiple companies use "Home Essentials..." in their name. Some bad reviews may be confused with "the other guys". I ordered an RP-30Q RV furnace core (replacing Suburban SF-25Q). HomeEssentialsDirect had lowest price ($75 less than big name building center w/ same item), free shipping or expedited shipping for only $10 more. I was worried about poor reviews, but reviews were mixed & some mis-stated the name; suspecting confusion I went ahead & took my chances. I ordered Jan 19 & paid for expedited 4 day shipping. Tracking # given on order confirmation didn't show which carrier used, just "Fast Shipping" - this worried me so I googled tracking #. It wasn't recognized by ANY carriers - now I'm more worried. I emailed HomeEssentialsDirect customer service. To my relief response came <24hrs - a very telling factor about a company, bogus or shoddy companies don't respond timely. Customer Support Specialist, ************** clarified carrier used & provided a link for tracking (oddly email didnt show HomeEssentialsDirect anywhere, it came from: zappysalescomsupportATzappysales.freshdesk.com). At 1st I thought it a bogus link to a "Look-alike" website because I'd already entered tracking # in that carrier website & it wasn't recognized...amazingly, now it WAS recognized... maybe I tried it before website updated? Item arrived as predicted Jan 25th! Box clearly marked "This Side Up ONLY" obviously had been slammed on every side ************ The internal packing was poor allowing furnace core to bounce around - amazingly nothing broke. Likely core was packed by mfgr./supplier (possibly in *****), HomeEssentislsDirect only forwarding it to me so not their fault. I installed furnace and...it did NOT work...arrrgh! Pulled it back out to trouble shoot...a wire connector slipped off it's terminal - likely during it's rough transport...no fault of HomeEssentialsDirect. Reinstalled ************** working great!Home Essentials Direct
Date: 01/30/2023
Hello, Thank you for your feedback. We definitely appreciate your business! If you have any further questions, please don't hesitate to reach out to us! Have a wonderful dayReview fromKaren D
Date: 10/05/2022
1 starToo bad I did not find this review page before I ordered. The product I received was a different model than the one I ordered. I have contacted Home Essentials but am not optimistic that the correct model will be provided.Home Essentials Direct
Date: 10/06/2022
Thank you very much for letting us know about your experience. First and foremost, I want to sincerely apologize for any inconvenience this may have caused. We had received your return request and then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund.Once your returned item has been received and has been inspected and deemed in resellable condition, we will issue a refund on the order. please don't hesitate to reach back out to us, if you have any further questions .thank you
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