Business Profile

Food Delivery

GrubHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,492 total complaints in the last 3 years.
1,006 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GrubHub runs specials where you can get free GrubHub+ membership subscription covered by your other subscriptions, such as Amazon Prime or Lyft Pink. You still have to attach a credit card to your account, but it is not charged. GrubHub is changing people's membership from the free/covered membership to their $9.99/mo membership with no email communication to note the change. There is nowhere to select to stop the membership once the other coverage ends.Additionally, my other coverage DID NOT end and they still switched me over to the $9.99/mo membership. This feels like shady business practices and not fair for consumers.
Business Response
Date: 09/06/2025
Hello,

Thank you for reaching out to us.

We are so sorry to hear that you are unhappy with the outcome of your Grubhub+ refund request. Unfortunately, we have no way of processing refunds for memberships past 30 days.

Please feel free to reach out to your financial institution to dispute any charges you do not feel are valid, and refer to our Membership Terms of Use ************************************************************* if you have any additional questions or concerns.

For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

Reference: #*********.

Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a food order to ************ in ***********, IN on August 5, 2025 in the amount of $24.14. I received a text message that the order had been cancelled. I also received an email that the order was cancelled (no reason was given) and that a refund would be issued to my banking institution within 15 business days. It still has not been refunded!! I have called three times to their customer service department and all I am told was that the refund was issued and to contact my bank. I have been in contact with my bank twice and the refund was never received. They have "escalated" twice to their resolution department with no result.
Business Response
Date: 09/05/2025
Hello,
Thank you for reaching out to us, we have received your request.
We have reviewed your concern and can confirm that your refund was processed in full on the order on the same day as the order was placed. The order was voided prior to being settled with your financial institution.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: #*********
Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Initial Complaint
Date:09/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ** was compromised for a Grub Hub order at 10:16 this morning. I immediately cancelled my card and contacted Grub Hub with the transaction amount, time of transaction, and last 4 of the ** charged. I don't have a Grub Hub account so they said they can't help me. This is the reason there is so much fraud when company's won't give you information a** simple as where the order was made or where they are going to help law enforcement combat this type of fraud! **************** is zero help. I will also be making a complaint with the ************************* since this company allows this type of fraud to occur.
Business Response
Date: 09/05/2025
Hello,

We are sorry to hear about the unauthorized charges made to your payment method on our platform.
Please note that this is a serious issue and cannot be resolved directly through Grubhub.
To address the matter, we strongly recommend that you report the unauthorized charges to your financial institution as soon as possible.
They will assist you in taking the necessary steps to protect your account and secure your financial information going forward.
Reference: #*********.
Please let us know if you have any other questions at ***********************************************************;

Best,
Grubhub
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from jets pizza and the entire bottom of the pizza was soaked and the pizza itself was soggy because of that, Grubhub wont refund Im going to post this on social media
Business Response
Date: 09/04/2025
Hello,

We have reviewed your concern and can confirm that we have made the necessary adjustment to your order. The adjustment was processed on September 4, 2025 in the amount of $13.13.

For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

Reference: 304667499

Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Initial Complaint
Date:09/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a big order from grubhub $90 in food and two of the items were missing upon delivery. I tried contacting grubhub on the app and want in the chat for almost an hour and no one responded. I also called twice. First ****** I spoke to told me they were refunding my order for the one item. Then I called back again seeing another item was missing and they ****** told me there was not refund request even in for the first item and put a new one in for two items. Then I get a call back and it was first ****** I talked to and they told me they could refund the order and was only giving me $7 off my next order!!! Like really thats a joke Im missing $24 in items and only want to give me money off my next order!! I want a refund for the whole order now!!
Business Response
Date: 09/04/2025
Hello,

We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the item you reported as affected. The adjustment was processed on 9/4/2025 in the amount of a $25 courtesy Grubhub credit applied to your account.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: #*********.
Please let us know if you have any other questions at ******************************************************

Best,
Grubhub

Customer Answer
Date: 09/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********-*****
Initial Complaint
Date:09/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from Grubhub on 8/30 and work in a small rural hospital. I asked that it be dropped off at the ******************** registration desk. I received a picture of the food from the driver which looked like it was taken on asphalt but there was no other location identifying features in the photo. The food never arrived. I contacted Grubhub through the app and marked that my food never came. It goes to a chat feature. There was no response. The next morning, I tried to contact them again through the same way. Still no response. I looked again on the app today to make sure i wasn't missing a number to contact them with and there was no phone number. I sent another message to let them know that my food never came and that I would appreciate a response to my issue. I thought to look up a help number on ****** and called the help line. The gentleman then told me that because I didn't call within the first 24 hours that they were unable to issue me a refund. Even though I did contact them through the only available feature on the app for food that is not delivered, multiple times. I would just like a refund for the food i didn't get. I have since deleted the app and will never order from them again. It is a great service but between the food not arriving and then following the steps that were available to make it right and then being told that I was still not getting a refund is ridiculous. I have included a picture of the emailed receipt (which now I see includes the phone number feature but it didn't occur to me that they would have it on there if it wasn't on the app) and the picture that was sent to me by the driver.
Business Response
Date: 09/04/2025
Hello,

We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 9/4/2025 in the amount of $115.57.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: #*********.
Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Initial Complaint
Date:09/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Like many, many, many of the reviews and complaints have states on BBB about Grubhub. I was given a refund in the form of grubhub credit, but the credit cannot be used. When I spoke with Chat Support they said so sorry we can't give you an actual refund.
Customer Answer
Date: 09/02/2025

Better Business Bureau:

They did not address my concerns, but I figured out the fix. I had two different kinds of grubhub credits, and if i used both for an order it would not work. If I just select one, it works. May want to let them know that if we can't use both on an order to let us know that.

Sincerely,

****** ******
Initial Complaint
Date:09/01/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Grub Hub with a local ******************* *********************. The order was comprised of two salads and two flat bread pizzas. The salads were fine; however, the pizzas were literally ice cold. I applied for a refund and despite my several efforts, there has been no response from Grub Hub.
Business Response
Date: 09/03/2025
Hello,

We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 9/2/2025 in the amount of $28.68.

For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

Reference: #*********.

Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Customer Answer
Date: 09/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:08/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bad customer service I talk to online chat they are rude and not good customer service a delivery person delivered food at wrong address it show a pic and that not apt 5a it not my door and he left. It and it every food I order and it mess up o have to go outside in rode it bad customer service and all the time the food not hot or any good anyway and I need to talk to someone at corporate on phone Im requesting ADA *************
Business Response
Date: 09/02/2025
Hello,
We apologize for the inconvenience. We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the account email address, phone number, or order number associated with your concern.
You can also reach out to us directly at: ***********************************************************;

Best,
Grubhub
Initial Complaint
Date:08/31/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through Grubhub with an expected delivery time of no later than 3:00 PM. However, my order did not arrive until 3:30 PM. The driver picked up the food at 2:45 PM, yet when it finally arrived, my fries and boneless wings were completely cold, which was very **************** 3:10 PM, I reached out to the driver to inform him that my order should have arrived by 3:00 PM, but I received no response. I then contacted customer service, where the first representative kept me on hold for an extended period before informing me that I had been given a $5 credit for the delay. She explained that the delivery was still considered accurate and that no additional compensation could be offered.I was then transferred to a supervisor named *****, who offered an additional $5 refund in Grubhub credits, which I declined. She later increased the offer to $10 in Grubhub credits, which I also declined. I would like my money refunded back to my card.Due to this unsatisfactory experience, I will no longer be using my Grubhub Plus membership, and I intend to cancel it and switch to ordering exclusively through **** Eats.
Business Response
Date: 09/02/2025
Hello,
We have reviewed your concern and can confirm that we have made the necessary adjustment to your order(s) for the item(s) you reported as affected. The adjustment was processed on 9/2/2025.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: 304386890
Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Customer Answer
Date: 09/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

GrubHub

GrubHub

GrubHub

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

GrubHub is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

GrubHub is NOT a BBB Accredited Business.