Business Profile

Food Delivery

GrubHub

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,492 total complaints in the last 3 years.
1,006 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Grubhub refuses a refund. The delivery driver took picture of Food ********** and took the food back. I didn't receive my order. When I notify grubhub they refuse to refund me and only offered 5 dollars credit. Totally unacceptable.
Business Response
Date: 09/07/2025
Hello,
We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.
After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. However, you do have the option to submit a written Refund Appeal. If you are interested in this option, please reach out to us at the link provided below so we can assist you with that process.
Reference: 304748091
Please let us know if you have any other questions at ***********************************************************;

Best,
Grubhub
Customer Answer
Date: 09/08/2025

Complaint: 23847287

I am rejecting this response because:

Sincerely,

***** ********
Initial Complaint
Date:09/05/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order via Grubhub for ********* on 09/04. I did not receive the two sandwiches I ordered. I asked Grubhub to refund me for this and they refused.
Business Response
Date: 09/08/2025
Hello,
We have reviewed your concern and can confirm that we have made the necessary adjustment to your order(s) for the item(s) you reported as affected. The adjustment was processed on 9/8/2025.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: 304938991
Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Initial Complaint
Date:09/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the last 2 months, I have had trouble with receiving my items ordered through Grubhub at least 3 times. Each time I reported what was missing and was refunded. Today I did not receive part of my order again. I spoke to a chat agent and he offered me a $5 coupon. I called their head quarters and was offered the coupon again and when I asked why the customer is penalized for not receiving their proper orders I was told to either take the coupon, fill out an appeal form for a $7 item or she would hang up on me.
Business Response
Date: 09/07/2025
Hello,

We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the item you reported as affected. The adjustment was processed on September 6, 2025 in the amount of $6.15.

For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

Reference: 304699331

Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Customer Answer
Date: 09/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:09/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the night of September 4th and morning of September 5th, I placed 2 separate orders through GrubHub, the first at ********* spending $27.44 which was given a false picture and stolen presumably. I later got a $15 credit and a refund, which I used on Filibertos and paid $14.59 out of pocket on. When the driver got to the store it was closed, but Grubhub said they couldnt do any more refunds due to my previous one earlier claiming it as many
Business Response
Date: 09/06/2025
Hello,

We apologize for the inconvenience caused by order not received. We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the account email address, phone number, or order number associated with your concern.
You can also reach out to us directly at: ***********************************************************;

Best,
Grubhub
Initial Complaint
Date:09/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Grubhub has repeatedly only delivered part of meals I paid for or made errors with my meals. I am paying for food I am not receiving. They have refunded many of their mistakes, though tonight 9/4/25, they refused to refund the food I did not receive. They told me due to this happening too many times they will no longer pay for their crime. Their AI offered a link I was not able to click the link connection. I told them I was unable to and repeated the process. Still unable to connect to the link listed for a dispute. I chatted with a human who told me due to this happening too many times they would no longer refund their criminal act of taking my money and not giving me what I pay for.
Business Response
Date: 09/06/2025
Hello,

We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the item you reported as affected. The adjustment was processed on 9/6/2025 in the amount of $1.33.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: #*********.
Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Initial Complaint
Date:09/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/03/2025 I ordered food from Panda Exspress, it took 2 hours to get to me. When i saw the driver was here, i went out to get my food and hear yelling from my landlords property ( i share a address with them) the driver WHO WAS NOT THE PERSON ON THR ACCOUNT ( the person on the account was a women, this was a man) was in my poor landlords face shes likr 54 and i am 55. He was cursing her out, and this went on for 30 mins. So i had to sit there make sure this f***** didnt hurt her till her husband ( who was 30 min away got there) i reported this to grubhub and got told. I had to many refunds, i only have one thats because your Drivers cant f****** read instructions and delivered it to the wrong address when I asked what other accounts or refunds I have they would not answer me so basically I got threatened and almost physically assaulted so did my landlord and my food was fully Cold and I get f****** squad. I really hope this company goes under. I am requesting a full refund for my order along with a apology credit
Business Response
Date: 09/06/2025
Hello,

We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.
After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.
Reference:304685379
Please let us know if you have any other questions at ***********************************************************;

Best,
Grubhub
Initial Complaint
Date:09/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a meal from GrubHub last night and did not receive part of my order. I was missing fries and my ranch dressing. And it was late. For one, they have a late delivery guarantee and told me I could not get that or that I could not remove my tip or I would not receive a refund for my missing items due to an "Unusual amount of refund assistance." The issue is, if I don't receive my food, or it's late or if it's incorrect, I want my money back. It's not fair to make someone spend their hard-earned money (especially since prices are inflated using their app) and get the short end of the stick. I didn't even ask for a full refund. I just wanted my $5 late guarantee and my money back for the food I didn't receive. And the tip is voluntary. I wanted that back as well, since he did a horrible job, I spoke with ******* ****** (#*********). This is downright unethical.
Business Response
Date: 09/06/2025
Hello,

We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.
After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.
Reference:304646207
Please let us know if you have any other questions at ***********************************************************;

Best,
Grubhub.
Initial Complaint
Date:09/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GrubHub is overcharging people 3 dollars every time the order the bills box from ********** the price is ***** they charging ***** for no reason but to steal
Business Response
Date: 09/06/2025
Hello,

We apologize for the inconvenience caused by ********** McNuggetsprice. We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the account email address, phone number, or order number associated with your concern.
You can also reach out to us directly at: ***********************************************************;

Best,
Grubhub
Initial Complaint
Date:09/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GrubHub runs specials where you can get free GrubHub+ membership subscription covered by your other subscriptions, such as Amazon Prime or Lyft Pink. You still have to attach a credit card to your account, but it is not charged. GrubHub is changing people's membership from the free/covered membership to their $9.99/mo membership with no email communication to note the change. There is nowhere to select to stop the membership once the other coverage ends.Additionally, my other coverage DID NOT end and they still switched me over to the $9.99/mo membership. This feels like shady business practices and not fair for consumers.
Business Response
Date: 09/06/2025
Hello,

Thank you for reaching out to us.

We are so sorry to hear that you are unhappy with the outcome of your Grubhub+ refund request. Unfortunately, we have no way of processing refunds for memberships past 30 days.

Please feel free to reach out to your financial institution to dispute any charges you do not feel are valid, and refer to our Membership Terms of Use ************************************************************* if you have any additional questions or concerns.

For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

Reference: #*********.

Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a food order to ************ in ***********, IN on August 5, 2025 in the amount of $24.14. I received a text message that the order had been cancelled. I also received an email that the order was cancelled (no reason was given) and that a refund would be issued to my banking institution within 15 business days. It still has not been refunded!! I have called three times to their customer service department and all I am told was that the refund was issued and to contact my bank. I have been in contact with my bank twice and the refund was never received. They have "escalated" twice to their resolution department with no result.
Business Response
Date: 09/05/2025
Hello,
Thank you for reaching out to us, we have received your request.
We have reviewed your concern and can confirm that your refund was processed in full on the order on the same day as the order was placed. The order was voided prior to being settled with your financial institution.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: #*********
Please let us know if you have any other questions at ******************************************************

Best,
Grubhub

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GrubHub is NOT a BBB Accredited Business.