Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 6/7, received email from ****** stating I have been effectively banned from the platform and the profits that I have generated which are around ****** are being withheld by top step. I have been use the same trading strategy since I opened an account with **********************, they had no problem charging me with fees for about 6 months when I didn't make any money but as soon as I started making profits, they banned me and kept all the profits i generated.They have given me no specific reason as to why and what terms of use that I have violated. Every point in the terms of use section 27 is extremely vague and mentions that topstep can arbitrarily decide the rules (this is a big red flag and signs of a scam company) I have tried to get further explanation and even after trying to contact them several times through different channels. I haven't received any response yet. I ask you to do the right thing and return the profits that were generated by me in my accounts Buyers Beware, This is nothing but a pay to play scam and as soon as you start making profits and they are losing out because they are probably B booking your trades they effectively ban you and steal all your profits. This firm leeches fees from people who hope they can profits someday and since 90% of them never become successful, they have every incentive to scam traders who are profitable.

  Business Response

  Date: 06/17/2024

  Hello,

   

  ************** was notified on June 7th that he had been banned from Topstep for violating our Terms of Use agreement.  This agreement is signed by every new trader when a profile is created and the trader must acknowledge that they have read these terms before moving forward with their Topstep journey.  We are not permitted to give the exact reason for the infraction due to the potential for manipulation of the terms in question moving foreword.  I have included inserts from the Terms of Use as well as a link to the document for your reference.

   

  Regards,

   

  **************************************************

   

  Once accepted, these Terms remain effective until terminated as provided for herein. Please check back periodically to review the Terms of Use and Privacy Policy, as we reserve the right to modify or change these Terms after providing notice to you. The form of such notice is at our discretion and *** include, without limitation, clear and conspicuous messaging or posting on the Sites or Services indicating the Terms of Use has been changed. Any modification or change shall be effective upon such notice. For more information, please see Section 26 below. We ***, in our sole discretion, elect to suspend or terminate access to, or use of, the Topstep Products and Content by anyone who violates these Terms.

   

  27. PROHIBITED CONDUCT
  Activity in the Trading Combine is subject to the functioning of a real market. Taking advantage of the simulated environment to gain an edge in the Trading Combine is not permitted. By way of example, slippage, preferential order in the que, market gaps, and high volume of trades within short periods of time are areas you are not permitted to take advantage of in the Trading Combine. Trading activity in the Trading Combine that knowingly or unknowingly circumvents targets and rules or generates profits that could not otherwise be achieved in live market trading, is a violation of the Terms. In the event of such foregoing action, Topstep retains the right to reject any claims of passing or advancing in the Trading Combine, as well as render your Account ineligible and prohibit you from further use of any of Topsteps Site or Services. If you are found to have profited from taking advantage of the simulated environment to gain an edge in your Trading Combine at any time you have graduated past the Trading Combine, or otherwise deemed to have engaged in other Prohibited Conduct (defined below) you will not be entitled to receive any withdrawals from any other account maintained with Topstep, all of which will be forfeited and closed immediately.
  
  In connection with use of the Site or Services, User is prohibited from (collectively, Prohibited Conduct):
  
  Using any trading strategy intended to exploit or create errors in the Services such as errors in the display of prices or delay in their updates;
  Using any trading strategy that includes disruptive practices (as determined in Topsteps sole discretion), including but not limited to spoofing strategies;
  Trading excessive or unrealistic number of contracts in the day;
  Performing trades any time outside the best bid or offer;
  Performing trades using an external or slow Data feed; 
  Performing, alone or in concert with any other persons, including between connected accounts, or accounts held with different Topstep Parties, trades, or combinations of trades, the purpose of which is to manipulate, abuse, or give User an unfair advantage while using the Site or Services, for example, by engaging in any short term or high frequency trades or simultaneously entering into opposite positions;
  Performing trades in conflict with the terms and conditions of Topstep of the User Section and the terms and conditions of the Trading Combine;
  Using any software, artificial intelligence, ultra-high speed, or mass Data entry which might manipulate, abuse, or give User an unfair advantage while using the Site or Services; 
  Otherwise performing trades in contradiction with how trading is actually performed in the applicable futures markets, or in a way that establishes justified concerns that Topstep might suffer financial or other harm as a result of Users activities;
  In concert with others, including between unconnected accounts and third parties, performing the same trading strategy (i.e., performing the same trades in the same time increments), opposite strategy, or other activity mean to pool or hedge risk of the aggregate, unconnected accounts;
  Using any instruments that *** adversely affect the operation of the Site and Services or that would be intended to misuse any errors, bugs, or other deficiencies of the Sites and Services;
  Circumventing geographical restrictions of availability or any other technical restrictions; 
  Holding a position within 2% of a products lock limit;
  Trading on behalf of others including but not limited to sharing any incentives as part of any business arrangement; or 
  Engaging in other conduct which in the sole discretion of Topstep, represents uncommercial activity, is intended to game the market, or otherwise is not a viable trading strategy.
  All use of the Site and Services, including trading in the Trading Combine, is subject to trading rules established by Topstep (collectively, Trading Rules), which are subject to change by Topstep in its sole and absolute discretion from time to time. The current Trading Rules are set forth on the Site. User acknowledges and agrees that User is solely responsible for staying current on Trading Rules, which remain subject to change at any time and from time to time, with or without notice.
  
  Products *** be traded during normal electronic trading hours unless otherwise indicated. The Daily Loss Limit is an objective for your account and, if broken, does not count as a rule violation. If the Net P&L should hit or exceed the Daily Loss Limit during the trading day (5:00 PM CT-3:10 PM CT), the account will hit a soft breach and will be auto-liquidated for the remainder of the then current trading session. This means any open trading positions will be flattened, any pending orders will be canceled, and your account will be prevented from placing any new trades until the start of the next trading day (5:00 PM CT).
  
  Trading can only occur during normal electronic trading hours unless otherwise indicated by us. Abbreviated holiday hours can be found on Topsteps website. All positions MUST be closed prior to 3:10 PM CT or prior to the market close, whichever is sooner. Traders are only permitted to trade permitted products by Topstep. For more information, please visit our help center here.
  
  Excessive or unrealistic single day trades or single trade profits will be subject to review by Topstep for any possible violations of these Terms or Trading Rules or engaging in any Prohibited Conduct or Prohibited Uses.
  
  Additionally, to deter and avoid violations of the trading rules (as set forth in this Section 26 and in addition the Express Funded Account Agreement), your positions will automatically be flattened (e.g., closed out) just prior to the end of the then current trading session (e.g., about ten seconds prior to the closing bell at 3:10 PM CT) as determined by Topstep.
  
  If Topstep, in its sole discretion, determines a User has violated any Trading Rules or engaged in Prohibited Conduct, Topstep ***, in its sole determination, remove any Simulated Account profits, delete a trading day, reset an Account, or ban a User from any further use of the Site and Services. If Topstep identifies trading activity that, in its sole discretion, relates to Prohibited Conduct, Topstep reserves the right to, in its sole discretion, delete the trading day and all profits, or restart or close the Account. Additionally, Topstep *** ban User from use of all or a portion of the Sites and Services.

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21829583
  
  I am rejecting this response because: As you can see, there is no specific response to the complaint. I haven't violated any terms of service.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/17/2024

  Hello,

  Unfortunately due to the manner in which ********************* violated the Terms of use and manipulated our system we are not at liberty to give the exact reasons as to why they were banned as we fear that others may try to replicate these efforts in order to take advantage of our simulated evaluation.   We do not take pleasure in banning anyone however, if it is the best interest and for the security of all of our Traders then we will do so once a violation has been discovered.  As stated in our previous response we have outlined the section of our Terms of Use in which ********************* has violated.  They are free to review that at any time.  The ban on their account will remain. 

   

  Regards,

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21829583
  
  I am rejecting this response because: Okay you guys seem to be implying I took advantage of the simulated environment but this how I traded previously in the live markets profitably, scalping a few ticks.
  
  I always noticed the price running through my limit orders while I was trading, I didn't get any touch fills at all, similarly to what would happen in the live environments.
  Also if you are getting MBO data from CME which includes queue position and by placing orders in the queue I am not sure how I would be taking advantage of the Sim environment. Maybe you guys are unfamiliar with this type of trading but without putting me a live environment and it not working out, you simply cannot just say I was taking advantage of the sim environment.
  
  How are you guys drawing your conclusions? You cannot simply just say you are banned and hold onto my profits. THIS IS FRAUD

  
  This would have been fine and good if you guys decided that you didn't want me trading in your platform because you didn't like my style of trading, before I made ****** in profits and before you been charging me with tons of fees since October of 2023. which are (1600+) in total. I am not sure why you guys didn't come to that conclusion previously. To me it seems like a convenient way to not pay what I am owed and defraud me.
  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this company on ****** and decided to sign up for their $149 monthly service to trade. After realized i did not know how to use it or understand their website, i never logged back in. After reviewing my account they charged me $1900 and refuse to refund me my money

  Business Response

  Date: 06/08/2024

  Hello,

  *********************** had 4 separate accounts with us from 9/4/23 to 11/6/23 in which she not only signed up for but she also reset the accounts more than 12 times which requires a separate log in each time. We would not refund her since she traded on these accounts and not tickets were submitted stating that the resets were by mistake or fraudulent in nature. 

  Regards,

   

  ***************************

  Customer Experience Team

   

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21819072
  
  I am rejecting this response because:

  yes i did signed up for the account back in September however i never went back to log or made any trades purchases. The account i signed up for was $149 monthly. I had to cancel my card to stop this company from further charges. I was a charge a total of $1900 and i never logged in or made these purchases 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/14/2024

  Hello,

  It is clear that the reviewer logged back in and did so on multiple occasions as stated in the previous response.  Anytime a reset is completed it requires a separate log in.  As the Trader DID NOT submit any tickets to our Trader Support Team regarding errors in the system or possible fraudulent activity and it has been more than 6 months since the Trader has made any mention of an issue we believe that this may be a case of buyers remorse.  I have again, attached a screen shot showing the multiple resets of the trading account requiring a separate log in for each one for reference. 

   

  Regards, 

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21819072
  
  I am rejecting this response because:

  when i initially signed up on the website, it stated that it was $149 per month. I only logged one time. I never check my account to realize i was charged over $1900 for something that was just $149 monthly. Until this day i havent logged in to the website. I never purchased any traded or options. I can provide both my phone and my laptop IP address. I really need to get to the bottom of this situation. I need to know who used that account and make those transactions. It was fraudulently done. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been creating accounts with this company for over 8 months. As of 4/17/2024, I was able to reset my accounts regardless of the billing status. For example, they rebill after 30 days when you open an account. However, you were able to cancel those accounts immediately to avoid a rebill. The important fact was the cancel did not affect your ability to reset those accounts. On 4/17/2024, they clearly and it is documented on ******** said a new script was ran and it invalidated over 7000 accounts. I had three active accounts closed on that night. I immediately opened a support ticket and they said I was delinquent in payment and I need to update my billing info. (I can prove this via emails from them) I opened three accounts this week and they closed them all. Two of them were profitable. I understand IT changes to close a gap, but they have cost my a lot of $ and offered no sympathy. I full details on my exchanges and would like to pursue any avenue that I can to reclaim losses.

  Business Response

  Date: 04/26/2024

  Hello *****,

  We have recieved your complaint and would like to apologize for the inconvince and anquish that this has caused you.  It appears as though this issue was due to a missunderstanding of our reset/rebill process.  As you are aware we have issued a refund to you in the amount of $425.28 and reset your trading account.  We hope that you will not let this sour our relationship as you are a valued member of the Topstep Family!  Please don't hesitate to let us know if there is anything else we can do to help you.

  Regards,

  The Customer Experience Team

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card was hacked and had spent $600 on this company. When I had reached out to inquire about a refund this is what has happened: - Phone number is disconnected/no longer in use. You are FORCED to use the website's chat feature. - Inquiring for a phone number? Sorry, no longer available. - The customer service rep is nice, but will not respond for 30+ minutes at a time. - Screenshot your banking app to show them the transaction? NO! They do not accept mobile banking app screenshots, even if it has the information they need. So you are FORCED to do this on a computer that hopefully has a screenshot tool or ************** - Refund? Better hope it isn't around the time you have to pay a bill because it'll take "2 business days" for them to even review your claim and they may or may not reach out to you asking for even MORE information. - Want to escalate your issue? That won't happen. ******* will tell you that they have contacted "the Compliance team" and "supervisor" but you won't hear from them until they are ready to ask you for more information.I have been dealing with this situation for 2 days already and NO ONE is helping me forward.

  Business Response

  Date: 04/29/2024

  Hello *******,
   
  We do apologize that it did take some time for us to work through this case for you.  As this was reported as fraud certain protocols must be followed to ensure the highest level of security possible.  As you know we were able to identify the perpetrator and have issued a refund for all charges incurred.  Please don't hesitate to let us know if there is anything else we can do to help you.
   
  Regards,
   
  The Custome Experience Team

  Customer Answer

  Date: 04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They banned me with as little and as vague of information as possible. I had spent about $2500 on accounts with them. Unable to reach the founder, *************************, to try to appeal it thus far. The lady who contacted me, ******, stated I had to pay a $100 appeal to to try get unbanned via the PayPal link. She stated to enter my case number into that link... I was never even given a case number or a clear reason that I'm banned (besides "abuse of our program") so there was not only no way to appeal but nothing for me to appeal because I did not know why I was banned. After prying several times, I got some more vague information about "discord resets". This was all super sketch and very unprofessionally done. I received no warning or anything prior, absolutely nothing. How do you just ban someone that's paid thousands to your company with no warning, no specific information, then ask them to pay you $100 MORE to appeal?

  Business Response

  Date: 04/29/2024

  Hello Awaab,
   
  Unfortunately, you are not entitled to a refund as you were banned for violating our Terms of Use policy by reselling courtesy resets in our Discord channel.  This was communicated to you by our compliance team and done so without hesitation or prejudice.  We regret that our relationship has ended like this and we wish you well in your future endeavors.
   
  Regards,
   
  The Customer Experience Team
   

• Initial Complaint

  Date:01/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 4,2024, I paid for a funded account and a week later have yet to receive my express funded account so I am able to trade. I contacted support and they escalated my issue and said that I would be contacted within 24 hours. It has been over that 24 hours and it has now been a week that I have not had my account after paying the 149.00$ activation fee for passing account **************. I uploaded the payment receipt a** proof of payment. I would like for topstep to honor my payment or return my 149.00$ if theyre not going to give me access to my express funded account. And now no one at support is returning my messages and its been 2 days since anyone answered any of my emails.

  Business Response

  Date: 04/29/2024

  Hello *****,
   
  Thank you for bringing this issue to our attention.  We see that you did receive your Express Funded Account on 1/15/24,  We would like to apologize that you experienced a delay in receiving your XFA.  This is not the standard of service that you should expect from Topstep and we can assure you that steps have been taken to ensure this does not happen moving forward.  Please don't hesitate to let us know if there is anything else we can do to help you.
   
  Regards,
   
  The Customer Experience Team

• Initial Complaint

  Date:11/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/22/2023 fraudulently charged **** on my debit card I didn't not authorize the transaction.merchant has sent falsified and fraudulent 'evidence' to my bank which resulted in my bank taking the merchants word against mine.I've reached out to merchant with stagnate communciation and no resolution.

  Business Response

  Date: 04/29/2024

  H*** ***********************,
   
  Unfortunately, we could not identify an account associated with the email address you provided ****************************** If you have an additional email address that *** be linked to your account, a username, or an account number, if so we *** be able to locate your account that way.  We look forward to your response.
   
  Regards.
   
  The Customer Experience Team

• Initial Complaint

  Date:10/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BUSINESS - TOPSTEP www.topstep.com ******************************* ************************************************************************ ******************************** ************** --------------------------------------*Dates of Transactions 10/3/2023 transaction # - 2093884$149.00 9/29/2023 transaction # - 2048657-C2$149.00 9/29/2023 transaction # - 2069152$149.00 9/29/2023 transaction # - 2029418-C3$149.00 ---------------------------------Requesting refund of $596 for Top Step's poor customer service, failed system, unrealistic practices, and deceptive products. Please see attachments.

  Business Response

  Date: 04/26/2024

  Hello *******,

   

  I regret to inform you that we will not be able to accommodate your request for a refund of $596 as you have filed chargebacks in that amount with your bank which directly violates our Terms of Use which led to us no longer being able to do business with you as communicated by our compliance team. If you have any questions please respond to the correspondence that you received from our compliance team.

   

  Regards, 

   

  The Customer Experience Team

  
  

  *******************

  Social Media Moderator

  
  

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased their program on July 23rd to trade in a simulation. If you pass the simulation, they provide you with a funded trading account. I started the program to trade and the simulated account was making trades on it's own and making me lose. Second day, they gave me an option to refund but only if I purchase a new account before canceling. So I did and the new account won't work. I reached out to them numerous times and no response and no refund from my first account. This is a scam to force buyers to buy multiple account's.

  Business Response

  Date: 04/29/2024

  Hello ****,
   
  We are sorry to hear that your experience with Topstep was not up to the 5-star standards that we are known for.  We have refunded your original Trading Combine purchase of $99, which will be returned to the original payment source.  Someone from our team will be reaching out to you via email to discuss how we can make this right!  
   
  Regards,
   
  The Customer Experience Team
   

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* advertises that they will fund a live, funded trading account if you pass what they call a "combine," which is a series of tests to prove that you can trade in a profitable manner. In order to participate in the combine, you have to pay a monthly fee of several hundred dollars in addition to a one-time fee at the outset. To pass the combine, a trader, using a simulated trading account, has to earn over $9,000, net of fees, without falling below a certain daily minimum balance, among other rules.I passed the combine after trying for a couple of months. When I passed, I received an email - which I have attached - offering me to join what TopStep calls a "Pro Account," which is another simulated account, instead of a "funded" account. Because I had studied and moved through the combine, I desired an actual funded account. So I clicked on the link in the email for a 'funded account.' Unfortunately, that link took me to what TopStep calls an "express funded account." An express funded account is not a live account, but yet another simulated account. Although TopStep offers some payouts associated with the express funded account, it is not the live, funded account that TopStep promises to provide once a customer passes the combine.I spoke with a representative from TopStep and they told me that instead of clicking on the 'funded account' link in my email, I should have emailed ******* directly to ask for a 'live' account. This process is not explained anywhere on the website or in any email I have received from *******.******* has also explained to me that because I have already agreed to the express funded account, I cannot obtain a 'live' funded account, even though I have passed the combine. I can only now get a live account at TopStep's complete discretion based on my performance in the express funded account.I feel completely deceived. I had thought based on TopStep's website and advertisements that passing the combine would earn funding.

  Business Response

  Date: 01/26/2023

  The page the trader landing on after clicking the link in their original complaint takes them to a page highlighted in the screenshot. It is very clear on that page that their is an offer for the Express Funded Account. When clicking 'Start my Account' it also takes them to a legal document that the trader then signed. Only after they signed and the account was created did they contact us about it. 

  In addition, during the conversation with our team the Trader confirmed that they indeed did want the Express Funded Account and to proceed as it was. Throughout the entire process all they needed to do was reach out before the Express Funded Account was created to let us know their intention to trade the Funded Account. 

  For what its worth, the Express Funded Account has all the exact same benefits as the Funded Account but is a much cheaper option. The only difference is that one is in a simulated market and the other in a live one. The simulated account can still be paid out just like a Funded Account.