Reviews
This profile includes reviews for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,242 Customer Reviews
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Review fromMr F
Date: 07/13/2025
1 starI am considering filing a lawsuit against this company because I am out of options. Thursday night comedy show in June ********* Day weekend) was rescheduled for a random Wednesday in July. No refunds. I bought 5 tickets at almost $120 each. The going value for resale is $33 per ticket at best. The change in date caused the ticket value to plummet. ************ would have offered a refund, but not VividSeats. This is for the **** ******** show in ************.Review fromBetsy H
Date: 07/12/2025
1 starBad service; concert rescheduled a year later and won't give a credit or refund! Sent to an IA chat and then on the phone for 30 +minutes and cannot connect you to a supervisor.Review fromAna R
Date: 07/08/2025
5 stars****** was very helpful and gave me the best dealReview fromRobyn B
Date: 07/07/2025
1 starTerrible service. Ticket prices are 2 1/2 and over 3 times face values with who know what kind of fees... I didn't get an invoice listing extra fees and there are no refunds ever!A big scam- Unfortunately I got ripped off but will NEVER fall for the same scammers again!Review fromRichard Z
Date: 07/06/2025
1 starBought tickets from here and the venue was cancelled. They lead me along saying they would get my refund back from seller. Seller refused to refund even though ticket master refunded them. Vivid Seats refused to help us as the buyer.Review fromKaleena D
Date: 07/04/2025
1 starShould be a zero stars. I had the worst customer experience of my life. I never do this. I dont go online and give bad reviews. However, you must know this. I ordered tickets 5 months ago. Didnt receive them. Had 6 conversions with customer service over two weeks before the concert. Kept getting reassured but no tickets. Day before was told Id get them by end of day or Id get replacement tickets or an upgrade. Day of, I was told no replacements were available but 18 tickets like mine were available on their site (not an upgrade). I told them that. I was told they didnt have the budget to do that since the ticket went up. No matter what I said they told me they could only give me a refund. I have work in businesses with live markets. You still give the replacement. Never use this business.Review fromVictoria P
Date: 07/03/2025
1 starTerrible. DO NOT buy there. Platform may be legit. But you may buy from scammers. Overpriced. Deceiving. Sellers may take advantage of fans of highly anticipated concerts like k pop. **************** nice. But good luck getting your money back if venue did not honor your mobile electronic ticket. Lost 2000 + dollars for SKZ concert. We were told at ******************** ticket was not legitimate. Fact and I have proof.Review fromJackie R
Date: 07/01/2025
1 starWe are extremely disappointed in our recent experience with Vivid Seats. We purchased and paid for tickets in fullonly to be told later that they werent actually available. We were informed this was due to an "error" on your end: that when the broker reviewed the ticket list, the seats were no longer there. That explanation is not only unacceptable, it undermines the entire foundation of your platform. If confirmed, paid-for orders can be pulled at any time because a broker didnt check in time, then whats the point of a 100% Buyer Guarantee? You advertise that buyers can rely on your service, but our experience shows we absolutely ********* make matters worse, we were told that other vendors did have seats availablebut they were more expensive, and Vivid Seats wasnt willing to cover the difference. So instead of honoring your commitment, you chose to refund us. That is not a resolution. We didnt want a refund. We wanted the tickets we ************* us store credit for your own service failure is insulting. Why would we want credit with a company that fails to deliver what it sells? The experience with your customer service only added to the frustration. One representative hung up on us. The next barely let us speak and rushed to end the call by processing the refund. No one tried to actually fix the problem. No one cared that we were being left without tickets for an event we planned ********** claim to guarantee your order will be accurate, provide full-service care, and fully compensate if necessary. None of that was true in our case. Tickets were availableyou just didnt want to pay for them. Thats not an error; its a choice. And it clearly tells us where your priorities lie.Your guarantees mean nothing if theyre only honored when its convenient or cheap for you by a company that doesnt stand by its word.Review fromKurt J
Date: 06/30/2025
1 stari purchased 4 tickets to the *** ******** Concert on July 13, 2025 in error, and wish to sell them thru Vivid Seats, and although they consistantly state they will help me sell my tickets, they take me to in valid sites and log in codes. i have tried to use the online chat that also directs me in a never ending circle. Extremely frustrating!Review fromRobert B
Date: 06/29/2025
4 starsRonnie H. was amazing, he helped me get hard to find tickets at a very affordable price.
Vivid Seats LLC
Date: 07/23/2025
Thanks for sharing, ******! It's fantastic that ****** *. could help you find those hard-to-get tickets at a great price. We'll be sure to pass along your praise!
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