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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 20,225 total complaints in the last 3 years.
    • 7,513 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about the Trans Union bureau, I sent a letter on 07/22/22 stating I was having some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact TRANS UNION so many times via phone and via mail, so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 11/08/2022

      ATTACHED

    • Initial Complaint

      Date:11/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SEEKING RELIEF AND MONETARY DAMAGES UNDER FCRA 15 U.S. CODE ****n Civil Liability for willful noncompliance and 15 U.S. Code ****o Civil liability for negligent noncompliance and 15 U.S. Code ****k civil liability. You have no legal standing against me Pursuant 15 U.S. Code ****i(b)(b)Authorization of actions you will be filing for a default judgement and then you will be entering a class action for violations, stress and mental anguish, and at least 1% of the company pursuant to TILA **** or any other amount of damages pursuant to ****k. Pursuant to 15 USC ****a(3) I am the cosmer and I never gave ANY REPORTING AGENCY DIRECT written consent to report anything on my consumer report, No consent is IDENTITY THEFT. Pursuant to 15 USC ****c(c)(2), I am invoking my specified remedy, as a consumer and the original creditor. 1.) Defamation 2.) Negligent Enablement of Identity Fraud 3.) Violations of the Fair Credit Reporting Act 4.) Financial Injury 5.) PENALTY OF PERJURY 6.) Violations of 15 ***********

      Business Response

      Date: 11/04/2022

      Please see attached.

    • Initial Complaint

      Date:11/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of Identity Theft. I have experience tough and egregious hardships because someone has stolen my identity. I cannot get credit anywhere. This has ruined my life. I lost my job last year and tried to refinance my house and car, I was told sorry, we cannot help you. I filed a police report last year on (04/03/2021)(7483926347) with (********************************. Ive also mailed in certified letters to Transaunion. This is my ************ breach settlement number (PQZC2-J4MPN).Tracking number (63 **** **** **** **** ****) I received nothing. The thieves even went as far as filing fraudulent income taxes on my behalf! The thieves are continuing to use my credit. Ive faxed all 3 bureaus, as well as called them, At this point I have hired a Consumer lawyer to assist me in this matter (**********, *********************************************************** *****) He notice several instances where Transunion are in non-compliance with the ***** Im a victim but Im treated as if Im nothing. Transunion continues to report Fraudulent accounts and inquiries to my credit report and I want it to stop Immediately! Please note that I have already opted out of arbitration and have supporting documents and proof to support all my claims. I am sure that Transunion did not go through the original furnisher to verify these accounts are mine and they must do so under the *****If they did verify, they would have realized immediately that I have no clue of these accounts and they do not belong to me. If Transunion fails to notify me that they will be reinserting an item on my credit report in writing **** (A)(5)(B)(iii) results in $1000 fine. As Transunion has violated the *****.Transuinon has refused to removed fraudulent accounts after I provided proof. This is considered defamation of character and willful injury. under the **** section 623. I plan of taking full legal action if accounts are not removed by (11/05/2022).

      Business Response

      Date: 11/07/2022

      please see attached 

    • Initial Complaint

      Date:11/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent Transunion several letters reporting fraudulent inquiries that are on my consumer credit report that WAS NOT made nor was authorized by me. I have sent Transunion previously police reports and Identity theft reports showing that I am a victim of Identity theft. Although Transunion has removed the fraudulent accounts from my credit report, they have NOT removed the fraudulent inquires from my consumer report which is causing severe financial hardship. They have violated my rights under The Fairs Credit Act 605b.

      Business Response

      Date: 11/07/2022

      ATTACHED

    • Initial Complaint

      Date:11/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of Identity Theft. I have experience tough and egregious hardships because someone has stolen my identity. I cannot get credit anywhere. This has ruined my life. I lost my job last year and tried to refinance my house and car, I was told sorry, we cannot help you. I filed a police report last year on (04/03/2021)(7483926345) with (*******************************. Ive also mailed in certified letters to Transaunion. This is my ************ breach settlement number (PSGR6-5YJPB).Tracking number (63 **** **** **** **** ****) I received nothing. The thieves even went as far as filing fraudulent income taxes on my behalf! The thieves are continuing to use my credit. Ive faxed all 3 bureaus, as well as called them, At this point I have hired a Consumer lawyer to assist me in this matter (***************************************************************************) He notice several instances where Transunion are in non-compliance with the ***** Im a victim but Im treated as if Im nothing. Transunion continues to report Fraudulent accounts and inquiries to my credit report and I want it to stop Immediately! Please note that I have already opted out of arbitration and have supporting documents and proof to support all my claims. I am sure that Transunion did not go through the original furnisher to verify these accounts are mine and they must do so under the *****If they did verify, they would have realized immediately that I have no clue of these accounts and they do not belong to me. If Transunion fails to notify me that they will be reinserting an item on my credit report in writing **** (A)(5)(B)(iii) results in $1000 fine. As Transunion has violated the *****.Transuinon has refused to removed fraudulent accounts after I provided proof. This is considered defamation of character and willful injury. under the **** section 623. I plan of taking full legal action if accounts are not removed by (11/05/2022).

      Business Response

      Date: 11/07/2022

      please see attachment..

    • Initial Complaint

      Date:11/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a consumer, I know my rights and I demand that you immediately remove and delete this information from my credit report in accordance with 604. Permissible purposes of consumer reports because in the very first place I have never given you permission to furnish a report. Additionally, this information is a nonpublic information therefore, as a financial institution you should have not shared this information publicly in accordance with 15 U.S. Code **** - Protection of nonpublic personal information and 15 U.S. Code **** - Obligations with respect to disclosures of personal information. I demand that you immediately remove and delete this information from my credit report or else I will seek proper litigation and make you liable for all the laws that you have violated and the actual damages that you have caused.

      Business Response

      Date: 11/04/2022

      Please see attached.

    • Initial Complaint

      Date:11/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of Identity Theft. I have experience tough and egregious hardships because someone has stolen my identity. I cannot get credit anywhere. This has ruined my life. I lost my job last year and tried to refinance my house and car, I was told sorry, we cannot help you. I filed a police report last year on (04/03/2021)( **********) with (************) ****************** Ive also mailed in certified letters to Transaunion. This is my ************ breach settlement number (PLCZU-5H9FQ).Tracking number (63 **** **** **** **** ****) I received nothing. The thieves even went as far as filing fraudulent income taxes on my behalf! The thieves are continuing to use my credit. Ive faxed all 3 bureaus, as well as called them, At this point I have hired a Consumer lawyer to assist me in this matter (********************************************************************, ************************************************************************************************) He notice several instances where Transunion are in non-compliance with the ***** Im a victim but Im treated as if Im nothing. Transunion continues to report Fraudulent accounts and inquiries to my credit report and I want it to stop Immediately! Please note that I have already opted out of arbitration and have supporting documents and proof to support all my claims. I am sure that Transunion did not go through the original furnisher to verify these accounts are mine and they must do so under the *****If they did verify, they would have realized immediately that I have no clue of these accounts and they do not belong to me. If Transunion fails to notify me that they will be reinserting an item on my credit report in writing **** (A)(5)(B)(iii) results in $1000 fine. As Transunion has violated the *****.Transuinon has refused to removed fraudulent accounts after I provided proof. This is considered defamation of character and willful injury. under the **** section 623. I plan of taking full legal action if accounts are not removed by (11/05/2022).

      Business Response

      Date: 11/07/2022

      please see attached 

    • Initial Complaint

      Date:10/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my letter off on August 3rd I told the credit bureau to investigate every piece of information on the account I have listed below also I have attached the letter I sent out and here is the tracking number #**** 2720-00001638 ***** according to the frca the term investigation Consumer Report means a consumer report or portion thereof and which information on a consumer character General reputation personal characteristic or mode of living is obtained through personal interview with neighbors friends or associate of the consumer reporting on or with other with whom he is acquainted or who may have knowledge concerning any such item of information They stated my account were verified but how is that possible if they did not do a proper investigation according to the law also every piece of information on this account are still not reporting 100% accurate and according to the frca15 USC **** everything has to be 100% accurate I also have snapshots of my credit report attached to this document 1) JPMCB card account#**** 2) Trident assess management account#**** 3)lvnv funding acc#****** 4)lvnv funding acc#****** 5)*********************** llc acc#**** 6)******* acc#****** 7)fst premie acc#****** 8)comenity bank acc#****** delete account

      Business Response

      Date: 11/07/2022

      please see attachment

    • Initial Complaint

      Date:10/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about Trans Union I have sent a letter 07/21/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including the required FTC I have attempted to contact Trans Union so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 11/07/2022

      ATTACHED

    • Initial Complaint

      Date:10/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about the Trans Union bureau, I sent a letter on 07/22/22 stating I was having some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact TRANS UNION so many times via phone and via mail, so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 11/04/2022

      Please see attached.

    TransUnion LLC is NOT a BBB Accredited Business.

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