Complaints

This profile includes complaints for CashNetUSA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CashNetUSA has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CashNetUSA

  175 W Jackson Blvd Ste 1000 Chicago, IL 60604-2863

• 

  CashNetUSA

  7828 W Highway 124 Harrisburg, MO 65256

• 

  CashNetUSA

  7828 W Highway 124 Harrisburg, MO 65256

• 

  CashNetUSA

  200 W Jackson Blvd Stop 4 Chicago, IL 60606-6941

• 

  CashNetUSA

  175 W Jackson Blvd #1000 Chicago, IL 60604-2863

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit and I here is a **llections ac**unt open April 2024 $225 **nsumer adjustment **. Cashnetusa. I called cashnet gave them all my information they do not have any re**rd of an open/closed ac**unt in my name. I tried to call **nsumer adjustment ** however the lady was just rude telling me I need to pay or legal action will be take . Couldnt/wouldnt give me any information other than pay now pay now. I need this to be removed my credit asap. This is not a valid ac**unt

  Business Response

  Date: 08/02/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA no longer provides financial services to residents of Florida.
  

  In addition, CashNetUSA is not responsible for or associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted ****************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  Furthermost, CashNetUSA is unable to determine if an account exists for **************** with the information provided (e.g. name, address, telephone number, email address).
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with Ms.Stoudts situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22074650
  
  I am rejecting this response because: this is being reported my on credit. I need to have this removed this is not mine
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/07/2024

  We apologize if **************** was not satisfied with our initial response.
  

  Please be advised CashNetUSA does not report any loan or transaction information directly to the three major credit bureaus (Experian, Equifax and TransUnion). 
  

  In addition, **************** can contact us directly at ************ to verify if there is an account in their name.
  
  We also recommend, if **************** believes that they are a victim of identity theft, we strongly encourage they file an identity theft report online with the ************************ (***) at ******************************. The *** can provide suggestions on how to protect their personal identification information going forward and how to alert other agencies, such as credit bureaus, that their identity information may be compromised.
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me stating that they give out loans. They had all my information and my social security #. I do believe they are a scam. I pulled out at the last minute just felt uncomfortable and they were too pushy. The telephobe# is ************. His name was ***********************. I contact Casnnet USA. They told me that they do not give out loans in **************. Please check them out and report them. I have been scammed before as I am a senior

  Business Response

  Date: 08/02/2024

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA does not provide financial services to residents of ***************
  

  After a careful review, we have determined that this is fraud. CashNetUSA is not associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as consumer lenders have contacted *************************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by claiming to offer consumer loan services.
  
  Based on the information provided, CashNetUSA was not able to locate a profile that matches *************************** information (e.g. name, address, telephone number, email address).
  

  While we sympathize with *************************** situation, we cannot take action because the complaint is not related to CashNetUSA. If ************************* suspects that they are being contacted by a suspicious entity, we recommend that they follow the links below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  

  ********************************************************************************
  

  ************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information,please contact us.

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a lone for $2000 and was charged a service fee of $300, ok that was understandable. They put me on a monthly payment but decided to start charging $10 a day for interest thats an extra $300 a month added. So if $558 is my monthly payment really only $258 is going towards the payment.

  Business Response

  Date: 08/09/2024

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On July 2, 2024, *********************** opened a new $2,150.00 limit Line of Credit with CashNetUSA. When ************************ applied for the line of credit, she was presented with and required to agree to the CashNetUSA and Terms and Conditions (Agreement) if she wanted to proceed with the application process;she acknowledged her acceptance by electronic signature on the application dated May 14, 2024. Before she entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees.  The fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account.
  

  As set forth in Ms.Washingtons Line of Credit Agreement, interest will be charged each day on the principal that is scheduled to be outstanding. Please note that daily interest is applied only to the amount borrowed that is outstanding on that day (i.e.,interest is charged on principal only and not on fees or accrued interest). 
  

  As set forth in Ms.Washingtons Line of Credit Agreement, there is a transaction fee for every advance requested.
  

  As set forth in Ms.Washingtons Line of Credit Agreement, she is required to make at least the minimum payment every billing period she carries a balance.  Whenever a billing period closes, *********************** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations,including the due date and minimum payment amount.
  

  Since establishing the line of credit, ************************ has requested one (1) cash advance and she has made a timely payment.
  

  Based on our review, *********************** contacted our customer support team to inquire about how the line of credit works. In addition, she contacted us to inquire about the amount she would be required to pay back (i.e. her minimum payment) for her cash advance of $2,150.00 that she requested. As such, we provided an estimate of her minimum payment.
  

  We have reviewed Ms.Washingtons account, and our review concludes that her account has been serviced in alignment with the signed Agreement.  Therefore, we will not be able to honor her request.
  

  CashNetUSA values *********************** as a customer and strives to provide the ultimate customer experience.As such, we ask that she contact our customer support team at ************ if she has any additional questions.
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday July 19th while searching online for loans a representative from cash net USA contacted me I was ask for my info address bank info ss number I gave all info to them at the time. They said they would process the loan info and call back when they called back they requested I pay a fee for filing the information i was ask to use cash app and buy a Bitcoin which I did I was asked to go to western union and pick up cash using the code ************ for 5,996$ from Dollar General at ***** ky ***** the money was never sent and I od dearly for the arrival of the funds ********************* was the employee that I spoke to several times

  Business Response

  Date: 07/30/2024

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.

  As an initial matter, CashNetUSA does not provide financial services to residents of *********
  

  In addition, CashNetUSA is not responsible for or participating in the complained about conduct and has no knowledge of the situation enclosed in the complaint. Furthermost, CashNetUSA does not ask for a payment prior to approval or accept Bitcoin as a form of payment. Please keep in mind, any deposit made by CashNetUSA would be to a valid bank account.
  
  After a careful review, it is clear that fraudsters falsely posing as consumer lenders have contacted ****************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by claiming to offer consumer loan services.
  
  Based on the information provided, CashNetUSA was not able to locate a profile that matches Ms. ******* information (e.g. name, address, telephone number, email address).
  
  While we sympathize with Ms. ******* situation, we cannot take action because the complaint is not related to CashNetUSA. If **************** suspects that they are being contacted by a suspicious entity, we recommend that they follow the links below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  

  ********************************************************************************
  

  ************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information,please contact us.

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied and took a loan from this people based upon my financial need. I new I should not have bc at the time they did not give me a list of when future payments would be due and the amounts of these payments. I reached out to their customer service today and spoke to ********* who told me she could not provide me with such information bc the payment had to be calculated with interest at the beginning of each month. I was offered a 3 month period of time where my payment would be reduced but she could be not tell me what the reduced payment would be. I have enclosed a screenshot of my statement which does not provide the appropriate disclosures for interest and future payment amounts as well as how long it would take to payoff this debt at the rate that I am paying now.

  Business Response

  Date: 08/03/2024

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA is a licensed financial provider and at all relevant times, our lending, fees and interest have complied with the applicable laws.
  

  Further, ****************** is a returning customer line of credit customer. Therefore, it appears ***************** is familiar with the product.
  

  On May 14, 2024, ***************** opened a new $1,550.00 limit Line of Credit with CashNetUSA. When ****************** applied for the line of credit, she was presented with and required to agree to the CashNetUSA and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by electronic signature on the application dated May 14, 2024. Before she entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees. The fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account.
  

  As set forth in Ms.Johnsons Line of Credit Agreement, interest will be charged each day on the principal that is scheduled to be outstanding. Please note that daily interest is applied only to the amount borrowed that is outstanding on that day (i.e.,interest is charged on principal only and not on fees or accrued interest). 
  

  As set forth in Ms.Johnsons Line of Credit Agreement, there is a transaction fee for every advance requested.
  

  As set forth in Ms.Johnsons Line of Credit Agreement, she is required to make at least the minimum payment every billing period she carries a balance.  Whenever a billing period closes, ****************** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations, including the due date and minimum payment amount.
  

  Since establishing the line of credit, ****************** has requested one (1) cash advance. Please be advised, a customer may utilize our calculate my payment tool to provide an estimated payment amount and schedule before requesting an advance. However,the tool only provides an estimate if a customer makes all payments, and doesnt take any additional draws. The customer will select 'View your current payment schedule'.
  

  Based on our review, ***************** contacted our customer support team in regard to the concerns mentioned in her complaint and requested to lower her payments and close her account. As such, she was advised that we will not be able to honor her request and that as set forth in her line of credit agreement we advised that she may close her account when the balance has been paid in full.
  

  We have reviewed Ms.******** account, and our review concludes that her account has been serviced in alignment with the signed Agreement. Therefore, we will not be able to honor her request.
  
  CashNetUSA values ***************** as a customer and strives to provide the ultimate customer experience.As such, we ask that she contact our customer support team at ************ if she has any additional questions.
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
  
  
  

  
  

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22008493
  
  I am rejecting this response because: It is not acceptable to not make available a specific pay schedule to the client. Currently, the only information a person is given is that the amount of the payment due is not available until a statement is issued. Essentially, the company can charge whatever they want. When I spoke to customer service, I was told that I could pay half of the payment due for two months but the customer service person was not able to advise the amount of the original payment in order to determine what the reduced payment amount would be. This policy does not appear to be inline with fairness in credit lending laws.

  The company did not make an attempt to resolve the complaint short of repeating information that has already been given to client.

   

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/05/2024

  Thank you for forwarding the customers additional correspondence to our attention.
  

  As mentioned, when ****************** applied for the line of credit, she was presented with and required to agree to the CashNetUSA and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by electronic signature on the application dated May 14, 2024. Before she entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees. The fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account.
  

  In addition, ****************** signed an Automated Clearing House (ACH) authorization allowing credits and debits to be made to **************** account.
  

  As mentioned, as set forth in Ms. ******** Line of Credit Agreement, interest will be charged each day on the principal that is scheduled to be outstanding. Please note that daily interest is applied only to the amount borrowed that is outstanding on that day (i.e., interest is charged on principal only and not on fees or accrued interest). 
  

  As mentioned, as set forth in Ms. ******** Line of Credit Agreement, there is a transaction fee for every advance requested.
  

  As mentioned, as set forth in Ms. ******** Line of Credit Agreement, she is required to make at least the minimum payment every billing period she carries a balance.  Whenever a billing period closes, ****************** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations, including the due date and minimum payment amount.
  

  As mentioned, a customer may utilize our calculate my payment tool to provide an estimated payment amount and schedule before requesting an advance. However, the tool only provides an estimate if a customer makes all payments, and doesnt take any additional draws. The customer will select 'View your current payment schedule'.
  

  ****************** contacted our customer support team and requested to lower her payments. As such, she was advised that we have a program that she may enroll in our helping hands program that will reduce 3 future payments, however Ms. ******** current billing cycle had not closed therefore, we would not be able to have final determination because her next billing statement had not generated. However, ****************** declined the offer.
  

  Based on our review, ****************** has revoked our ACH authorization and her account balance is past due. We are willing to work with her and the outstanding account balance. We ask that she please contact our customer support team for available repayment options at ************,Monday Friday, 7:00AM 8:00PM CT, Saturday: 8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.

  
  

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22008493
  
  I am rejecting this response because: I have never seen a section that offers me the opportunity to see what my payment would be upon withdrawal and there's no information on the statement which indicates that if the minimum payment is made, this debt will be paid off by information. There is no available tool which gives an accurate estimation of payment. Essentially, the client simply waits until they receive a statement. Even on the statement, this is no clear explanation of how a payment is calculated. If these loan payment amounts were provided at the time of signing, I would have declined the loan.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm receiving threatening emails and I have no clue what this is about I've never gotten any money from anybody

  Business Response

  Date: 07/22/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA does not provide financial services to residents of ***********
  

  In addition, CashNetUSA is not responsible for or associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted *****************************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics. Furthermost, the email addresses ************************** and ************************************ do not belong to CashNetUSA.

  CashNetUSA is unable to determine if an account exists for ***************************** with the information provided (e.g. name, address, telephone number, email address).
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).

  While we sympathize with ****************************** situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my credit report it says a collection has been opened. It says: Between Jun 15, 2024 and Jun 25, 2024, a new account in collections was added to your report. The collection agency is CONSUMER ADJUSTMENT. The original creditor was CASHNETUSA. I called CASHNETUSA not recognizing this charge and was told I do not have an account with them opened or closed and do not owe them any money.I googled consumer adjustments and got the number ************. The man that answered the phone just wanted to read me about payments. A script off a piece of paper. I told him I did not want to discuss payments. I wanted to find out why this was on my credit report. What was the date and what was the amount? He could not provide either. When I asked him if he was consumer adjustments, he said they answer for them. So I asked again are you consumer adjustments and again he said we answer for them so I said what is the name of your company and he said we answered for consumer adjustments. I hung up. This needs to be removed my credit report . Also, I see several other complaints towards consumer adjustments that look just like my complaint. How are they getting away with this? If I didnt take the time to keep up with my credit report, I never wouldve seen this.

  Business Response

  Date: 07/09/2024

  We have received your complaint and it is important to us. Consumer ******************* **** (CACi) will send notification to credit reporting agencies to remove this tradeline from the consumer's credit report.Please allow up to 30 days for credit reporting agencies to update their records.
  
  The consumer may contact our office directly at ************ or email us at *************************** with questions or if further assistance is needed.

  Business Response

  Date: 07/22/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA no longer provides financial services to residents of California.
  

  In addition, CashNetUSA is not responsible for or associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted ****************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  Furthermost, CashNetUSA is unable to determine if an account exists for **************** with the information provided (e.g. name, address, telephone number, email address).
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with Ms.Suchers situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the ************************s web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We also recommend, if **************** believes that she is a victim of identity theft, we strongly encourage she file an identity theft report online with the ************************ (***) at ******************************. The *** can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep taking money out of my account before the due date I told multiple times but they dont listen I want 260 dollars reversed if possible

  Business Response

  Date: 07/18/2024

  Thank you for forwarding this customer complaint.We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On March 2, 2024, ************** opened a $1,500.00 limit line of credit with CashNetUSA. Before he entered into the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees. ************** then signed his agreement acknowledging that he understood and accepted the terms and conditions associated with the Line of Credit. The fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to him (via email) when he opened the account. ************** signed an Automated Clearing House (ACH)authorization allowing credits and debits to be made to his bank account.
  
  ************** indicated that his pay frequency is biweekly (ex.Every other Friday) therefore, the repayment dates were scheduled as biweekly. Please note, ************** has the option to contact our customer service department via phone, or email to request to change his due date. At CashNetUSA, we require at least two business days advance notice to make changes to an account.
  

  As set forth in **************** line of credit agreement, customers are required to make at least a minimum payment every billing period where a balance is outstanding.
  
  In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Whenever a billing period closes, ************** receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations,including the due date and minimum payment amount.
  
  Since establishing the account, ************** has requested four (4) cash advances.
  
  Please be advised that ACH payments are sent to the bank for processing one business day before the due date. In addition, if a due date falls on a weekend or Holiday, the payments is scheduled to be due the business day prior. In addition, there are times when the bank will place the funds on the business day before the due date.
  
  Based on our review, ************** had a payment of $227.95 due on June 28, 2024. As such, on June 21st,and June 25th a reminder email was sent to ************** advising that the payment was due and the payment will be debited from his bank account on file.
  
  As mentioned, ************** may contact us at least two business in advance to make any changes to the account. 
  
  CashNetUSA values ************** as a customer and strives to provide the ultimate customer experience. As such, we ask that he contact our customer support team at ************ if he has any additional questions.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The interest rate allowed by my state is 12% this company is at 229%! I will never be able to catch up making payments!

  Business Response

  Date: 07/05/2024

  Thank you for forwarding the additional correspondence to our attention.
  

  As mentioned, at all relevant times, our lending,fees, interest, and charges have complied with the applicable laws.

  As mentioned, CashNetUSA is a registered consumer lender with the *************** of ********* Institutions.
  

  On May 9, 2024, opened a $1,300.00 limit line of credit with CashNetUSA, a Utah limited liability company registered to do business in ****. When ****************** applied for the line of credit, she was presented with and required to agree to the Open End Line of Credit Agreement (Agreement) in order to take out the loan. The Agreement contains the following Jurisdiction and Execution provision:
  

  You understand,acknowledge and agree that we are located in ****, the Agreement is made pursuant to Section 70C of the Utah Code and that the Agreement, and any transactions hereunder, are entered into, accepted, made and performed in the State of ****. This Agreement will be governed by the laws of the State of Utah,except that the Arbitration Provision is governed by the Federal Arbitration Act ("FAA"). 
  

  ****************** acknowledged her acceptance to the Agreement by providing her electronic signature on May 9, 2024.
  

  ****************** is a ********* resident. Under Louisiana law, the parties to a consumer credit transaction may agree that the law of the place wherein the consumer credit transaction was entered into or the law of the residence of the buyer or debtor shall apply. La. Stat. ***. 9:3511.In its Opinion No. 19-0065, the Louisiana Attorney General addressed this provision in relation to loan transactions conducted via the internet between Louisiana residents and lenders from other states, and further confirmed that,[p]arties to a consumer credit transaction under the Louisiana Consumer Credit Law may agree that the laws of the state where the transaction was entered into will apply to the transaction. The Louisiana Attorney General further concluded that: 
  

  if a consumer credit transaction is entered into in a state other than *********, then the parties to the transaction may agree to apply that state's laws to the transaction. In such an instance, the interest rate or finance charge limitations provided by the **** [Louisiana Consumer Credit Law] would not be applicable to the loan.

  In this case, the Agreement was entered into in the State of Utah and the parties agreed that the Agreement is governed by Utah law. As a result, Utah law governs the interest rate permitted under the Agreement. Under Utah law, the interest rate cap does not apply to a loan agreement where the parties agree to an alternative interest rate.
  

  As mentioned, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees.  The fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account.
  

  As mentioned, ****************** has the right to make larger and/or additional payments in advance and in any amount on the line of credit at any time without incurring additional charges.
  

  If ****************** has any additional questions regarding this matter,we ask that she please contact our customer support team at ************,Monday Friday, 7:00AM 8:00PM CT, Saturday: 8:30 AM 5:00 PM CT and Sunday 10:0 0 AM 6:30 PM CT.
  
  

  
  

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving emails from Cash Net, Cash Advance and Cash Advance USA all saying I owe money for loans I never took out. I feel this id fraudulent and basically harassment. I've never received money from any of this Company, I think they are all connected.

  Business Response

  Date: 06/28/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.

  As an initial matter, CashNetUSA currently does not provide financial services to residents of *********Furthermost, CashNetUSA is not responsible for or is participating in the complained conduct. CashNetUSA is not attempting to collect any money from *********************** and has no knowledge of the situation that *********************** mentions in their complaint.

  Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted ***********************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.

  After review of our records, *********************** applied for financial services under the name ***********************; however, we were unable to approve their application.

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).

  While we sympathize with ************************* situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.

  ***************************************************************************

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.