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Business Profile

Computer Software Developers

Snapsheet, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the legal owner of a 2018 ************* GLC 300 AWD (Turo Claim #******). This claim began in April 2025. After I pushed from my case to be escalted from Turo, Snapsheet was assigned, and Ive called over 15 times. I spoke with ****** (confirmed escalation), ******* (confirmed all files uploaded), and ******, who said Id get an update by the next day. Its now August 4still ********** car was originally towed to ********* after the accident, but they refused to install a single tire. Because this is a 4MATIC AWD luxury vehicle, and replacing only one tire causes uneven tread depth, which can destroy the drivetrain, disable the traction system, and void Mercedes warranty. After not having my tire changed I took the car to ************* Kona, where ***** confirmed in writing that all 4 OEM tires must be replaced together and the front shock was also damaged from the impact.**** rep **** promised on a recorded call that my supplement would be honored. **** also said hed notify Snapsheet. But in writing after our call, **** downplayed it, saying approval depends on Snapsheet unless ******** provides valid reasons. Those valid reasons were on my supplement which ******** provided. *****, an estimator, at ******** also tries to call snapsheet multiple times to explain this to them so it is not missed in my next supplement provided by snapsheet. Snapsheet ignored them and sent me a $330 estimate using a TireRack tire. I rejected it. My assigned estimator **** from snapsheet never responded despite all of the people trying to get in contact with him, myself, **** from snapsheet, and *****. Ive shuttled my car between shops, managed all documents, and coordinated communication that Turo and Snapsheet should be handling. Im emotionally and financially exhausted. I now demand the full $8,957.52 payout with no deductible, due to complete mishandling, and preventable delays.********** ***** ******************************* **************

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle was wrecked on 9/5/24, its now 10/28/24 and were still waiting on snapsheet to submit an accurate supplement to TURO. Absolutely not on this Earth in ******* can you replace an absent mirror, fill and paint match a 3ft long scratch, impaled window, 2 custom dipped rims, and 3 tires with 2 in or more gashes in them on $800. The original quote was $500. The vehicle is a custom *** 550 V8. This company doesnt take incoming calls or call you back EVER. I have been contacting every 3 days, body shop contacts every day. Absolutely no action taken still. Between Snapsheet and TURO I cant tell who the bigger fraud is.

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaintant/Victim ******* ******* *****: US Navy Retiree, Widower, 63, Unemployed, Utilizes Vehicle For Independent Contractor Income: 2017 ****************************** NAIC: *****, VIN: *****************, Utah License Plate #: ******, Utah Driver's License #: *********, USAA Policy #: GIC ************************* 8; Income which averaged ~$187.50/day (gross) 5-6 Days/week. 09Oct2024 to 0800, 28Oct2024: 16 Days Expected Income = ~$3,000.00 (gross). 09/27/2024: 4th Engine Failure while operated by *****; NO passengers, NO other drivers; ********************* towed to *** ***** ******* Downtown, ***. No hard or soft impact collisions since 09March2023 (**** **** Claim #: ************) while operated by *****; 10/04/2024: *** ***** ******* Service Advsior ***** ****** provides via email requested documents, information to USAA's 3rd party claims processor Snapsheet ***** *****, Snapsheet, *********************************** 1800-103951CY, Radiator A/M, $159.00; 29110-D3600, Underbody Skid Plate, $520.03; 64101-D3000, 5.0 labor hours, Carrier Assembly - FRONT, $709.37 , Labor, $850; Shop supplies, $40.0; Total parts $1,388.40; Total Labor $850.00, Other charges $40.0 Tax; PRETAX Total $2,278.40. 10/04/2024: Historically, ***** observed about 3-5 business days expected for claim fully processed, repair shop/***** allocated funds & given green light to proceed, USAA authorizes & reserves Enterprise Rentacar. So Target Date ~10/09/2024. 10/09/2024: ***** expected date of USAA claim process greenlights repairs, rentacar. HOWEVER, ****'s 3rd party claims processor Snapsheet ***** *****, AGAIN sends document, info request to *** ***** ******* Service Advsior ***** ******, who promptly responds. Repair Estimate ~$2,278.40. 10/11/2024: ***** notified via text, email of USAA $233.74 claim payment. Repair Estimate ~$2,278.40. ***** promptly notifies USAA Claims Adjustor ****** ********, who is apparently SURPRISED by this information and promises ***** that ******** to investigate. SILENCE.

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Insurance claim since 10/02/2023 it is now 07/19/2024 this company has been a nightmare to deal with. I have 100% custom 1946 **** F1 that a tree fell on and this company is stating the my truck valued by State Farm with a $25k insurance policy was a confirmed total loss at $5874.00 I had a body shop finally get me and estimate submitted that. The estimate was $12898.00 their response was total damage at $7430.00. This truly feel is the worst company that I have ever had to deal with in my life and that is saying something.

  • Initial Complaint

    Date:01/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been assigned by my auto insurance company, USAA, to obtain an estimate from a body shop. The accident occurred January 5. They still have not contacted the body shop despite repeated calls to the insurer.

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No contact by insurance company. They will not answer phone or remit payment. Been waiting 2 weeks

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 27th I was involved in an accident. I contacted my insurance company who decided to you snapsheet to appraise my vehicle. On November 1st Snapsheet decided based off of accident scene pictures, without speaking to the collision center my vehicle was at, or getting an actual estimate for the total cost of repairs, to total my car. They never had an adjuster physically inspect my vehicle. They decided the cost of repairs to fix my car exceeded 75% of my cars cash value despite the fact that the collision centers estimate was at 32%, which does not meet Michigans requirement for totaling out a vehicle.

Snapsheet, Inc. is NOT a BBB Accredited Business.

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