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Business Profile

Computer Software Developers

ShowingTime.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 1, 2024, I received an invoice for a service I have not asked for nor subscribed to. I have emailed the billing email on the invoice and it was undeliverable., I have called 2 numbers for billing and was kept on hold for an hour with no one answering. I have tried the the chat support and no one responds except a bot. I did get someone in sales who gave me a billing phone number that is out of service. They have my credit card from a service I previously had with my local MLS and when I log in, I cannot delete my account or remove my credit card. This is a shame company.

    Business Response

    Date: 05/10/2024

    Hello, 

    We received REMOVEDrequest to cancel her account and be credited for the outstanding invoice on 5/1/24.  Our team called and emailed REMOVEDwithin one business day to resolve the matter. REMOVEDaccount was canceled and the invoice amount credited on 5/2/24.  We have reached out to REMOVEDmultiple times to inform her the this has been resolved and to answer any questions, but were unable to connect.  

    Sincerely,

    REMOVED

    Sr. Director, Customer Success

ShowingTime.com is NOT a BBB Accredited Business.

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