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Business Profile

Computer Software Developers

ShowingTime.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 1, 2024, I received an invoice for a service I have not asked for nor subscribed to. I have emailed the billing email on the invoice and it was undeliverable., I have called 2 numbers for billing and was kept on hold for an hour with no one answering. I have tried the the chat support and no one responds except a bot. I did get someone in sales who gave me a billing phone number that is out of service. They have my credit card from a service I previously had with my local MLS and when I log in, I cannot delete my account or remove my credit card. This is a shame company.

    Business Response

    Date: 05/10/2024

    Hello, 

    We received ********************** request to cancel her account and be credited for the outstanding invoice on 5/1/24.  Our team called and emailed ****************** within one business day to resolve the matter. ********************** account was canceled and the invoice amount credited on 5/2/24.  We have reached out to ****************** multiple times to inform her the this has been resolved and to answer any questions, but were unable to connect.  

    Sincerely,

    ***************************

    Sr. Director, Customer Success

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a broker who uses MLS with ******* *********** of ********* I used *********** for years so that they could make appointments for my listings. I paid $30.00 a listing for such service. ******* *********** of ******** started providing this service and included it in our membership fees. I stopped using *********** and called them and told them that I would no longer be using their service. AS SOON AS AN AGENT lists their property on HAR MLS, Showtime grabs it and bills us if we do not remember to immediately go on their website to say that we do not want to use their service. This practice seems like abuse to me. Thank you for your help.

    Business Response

    Date: 08/28/2023

    Hello,
     
    *************** to complaint ID ********, regarding ********************************  First, I would like to apologize for the delayed response.  This matter was resolved directly with **** at the time of the complain, however we failed to update the BBB record.  Please see the below the actions taken to resolve the issue and our response to the complaint.
     
    After investigating Marys complaint, we did find she previously contacted our team to cancel her account, however due to an error her account was not fully cancelled.  ***** customer success manager called and reviewed the issue and apologized for the inconvenience.  We informed **** her account had been cancelled as of 8/7/23 and the recent charge of $30 will be refunded asap.  We greatly appreciate Marys business and hope to work with her again in the future.
     
    Please let me know if there are further questions regarding this complaint.
     
    Thanks,
    Matt
     
    ***************************
    SR. DIRECTOR, CUSTOMER SUCCESS
    ***********+dotloop+OfferManager+Listing Media Services+Listing Showcase

  • Initial Complaint

    Date:04/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been working with this company and over a year.I'm using a different showing service because I am happier with them.*********** continues to bill me for every listing I have though every listing that a showing service is being used on has ShowingSmart it's the contact phone number.I need all of these invoices and past due invoices from Showing Time showing service removed. I have requested this through email numerous times with an explanation. I also spoke to a representative with Showing Time and made this request.I'm still being called by them, emailed by them and texted by them.Sincerely,********************* Pelican Bay Realtors in

    Business Response

    Date: 04/19/2023

    Hello,

    Shortly after receiving ******************** complaint, our Customer Success team contacted her to discuss the issue.  We determined **************** had begun using a different service but had not canceled her *********** account.  In lieu of this we have canceled her account and issued a refund for related charges.  

    Sincerely,

    ***************************

    Sr. Director, Customer Success

    ShowingTime+

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Credit card expired and my service was terminated. Tried to reestablish service back in August of 2022. Tried calling on 2-20-2023 to get service reactivated. Called billing and was transferred to sales. ***** said that I had to settle with billing first. Sent a text to ************************* CEO to his personal private Cell phone, to have someone contact me and still haven't heard back from anyone.

    Business Response

    Date: 03/09/2023

    Hello,

    After looking into ****'s complaint, we discovered our billing department sent a Past Due Balance notice to **** on 8/19/22. Our billing ***** then reached out again on 8/26 to communicate a disconnect date was approaching. ****'s account was disabled for non-payment on 8/30/22.  We do not have a record of **** contacting us at the time his credit card expired which is why his account was disabled.  On 2/20/23 **** called into our sales team and was transferred to our Collections team, as he stated. Our team has sent a payment link to **** which he can use to make the outstanding payment. The current status of ****'s account still has an $80 balance which needs to be resolved prior to re-enabling his account.  A representative from our billing team will be contacting **** again to hopefully resolve the outstanding balance and re-establish service asap.  

    ********'s comment on contacting the **** ****************** left the company over a year ago which is why we did not know of that communication. 

     

    Sincerely,

    ***************************

    Sr. Director, Customer Success

    ShowingTime+

ShowingTime.com is NOT a BBB Accredited Business.

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