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Business Profile

Computer Software Developers

Screencastify, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online to cancel my paid subscription. They offered me a promotion, then charged me full price. I tried to get a resolution with customer service. I only wanted the $13 they owed me. But they just keep offering me a promotional rate in the future. I have multiple emails stating a refund of the charges is not possible. Then I filed a dispute with REMOVED, and now they say that they cant refund me because I filed a dispute. Talking in circles, lying, refusing to escalate to a manager. And stealing my money! I am sure they make a fortune offering promotional rates, but charging full price. Its not right! You are charged ahead of the usage. I asked for cancellation and a full refund of my $21. I would have been satisfied just paying the $8, I agreed to and continuing service, but this is ridiculous.

    Business Response

    Date: 01/06/2026

    Thank you for the opportunity to respond.
    We appreciate the customer bringing this matter to our attention. After reviewing the account, we confirmed that the customer contacted our team regarding a promotional discount that she believed had not been applied, resulting in a full-price charge.
    Upon review, the customer was approved for a refund as requested. However, prior to the refund being processed, a dispute was submitted through REMOVED. Once a dispute is initiated, REMOVEDrestricts the merchants ability to issue a direct refund, and our system generated a notification indicating that the refund transaction could not be completed due to the active dispute.
    The matter was subsequently resolved through REMOVEDdispute process, and the customer received the refund directly via REMOVED. Please see attachment.
    We remain committed to providing timely support and resolving customer concerns in good faith.

  • Initial Complaint

    Date:10/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business forced us into a predatory contract with their small writing. I've had extenuating circumstances and am trying to avoid going to court, but they have no morals and no communication. The contract we have will be legally voided but they refuse to acknowledge the circumstances. A complete silence from their end while still sending us bills rather than getting this problem resolved.

    Business Response

    Date: 01/28/2026

    The customer did not pay the invoice for $720.00.  There is no refund due. The invoice was voided as a result of non-payment. Voided invoice is attached and reflect the date of the adjustment- 10/22/25.

  • Initial Complaint

    Date:06/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    UNAUTHORIZED TRANSACTION DETAILS I hereby formally dispute and demand immediate reversal of an unauthorized charge of $89.54 processed on June 6th, 2025, without my express consent or authorization.TRANSACTION SPECIFICS Date of Unauthorized Charge: June 6th, 2025 Amount: $89.54 Invoice Number: SSC-REMOVEDSupporting Documentation: Receipt attached BREACH OF CONSUMER PROTECTION OBLIGATIONS REMOVEDfailed to provide adequate notice of automatic renewal as required by consumer protection laws. I received no written notification, email correspondence, or advance warning of this subscription renewal, thereby violating disclosure requirements and denying me the opportunity to exercise my right to cancel.LACK OF CONSIDERATION AND UNJUST ENRICHMENT This charge constitutes unjust enrichment as I have not accessed, downloaded, or utilized any REMOVEDservices for over twelve (12) months. There was no consideration provided in exchange for this payment, rendering this transaction void and unenforceable.DECEPTIVE BUSINESS PRACTICES REMOVED's practice of processing automatic renewals without notification, combined with the absence of accessible customer service channels and automated denial of refund requests, constitutes deceptive and unfair business practices under consumer protection statutes.FORMAL DEMAND FOR RESTITUTION I hereby demand immediate restitution of $89.54 plus any associated fees. This demand is made under applicable consumer protection laws, including but not limited to automatic renewal statutes and unfair business practice regulations.PRESERVATION OF RIGHTS This correspondence serves as formal notice and preserves all legal rights and remedies available under applicable law.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction occurred on a credit card for the amount of $57 on 4/6, I was not notified of the "annual fee" and have not used the services since 2020 and apparently, I have been charged for the last four years without my knowledge. No one from S-C contacted me about the annual charge and no one at the company thought it was odd that someone continued to pay for a service they do not use. I contacted the company directly after I found what email was associated with the account to cancel it and was told I was not getting a refund - mind you this is an annual expense and I understand not getting a full refund as April and REMOVEDare both over at this point but I should receive a partial refund and an exclamation on how mt credit card was charged over all these years when my credit card expired. None of this makes any sense to me and I just want my money back.

    Business Response

    Date: 08/01/2024

    REMOVEDis a paying customer of ours. Our terms and conditions clearly states that we do not offer refunds after the subscription has been renewed. However when she wrote into our Support team on 5/28/2024, we wrote back to her and informed her of our policy and we also removed her from autorenew so that she is now set to cancel April 5, 2025. 
     
    Additionally, we did email her several times before her renewal each year to let her know that she would be charged again (below is the list of all the emails she received from us reminding her of her renewal/payment method changes).
     
    In fact, in 2023, her payment method expired but she took action to update it, which allowed the renewal to go through. As far as we are concerned, this is a normal customer interaction and we have resolved the case according to our policies and we communicated as much to REMOVEDwhen she contacted us.

     

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't need to use the software anymore. There is no option to cancel the reoccurring payments on their website. I have to contact the bank to make sure they do a stop payment when it opens later in the morning.

    Business Response

    Date: 08/01/2024

    We have investigated this case and our findings/response is below.
     
    REMOVEDhas not been a Screencastify customer since 2022 when we emailed her to inform her that her subscription was canceled. At the time she wrote into the BBB (August 2023) she had not been a customer of ours in over a year. I suspect she was confusing us with another service. Here is a record of the one time that REMOVEDwrote to our Support team: 
     
    REMOVED
    Case Reference: 162826
    Request: Refund
    Contacted Support: 08/30/2022
    Summary: They contacted us requesting a refund but we couldn't find their information based on their email address. Support requested additional information (Card Type, last 4 digits). We didn't hear back and sent a follow-up 9/1 before closing the case.  At that time (2022), a refund would have been provided (either full or prorated) if we had more info since we did not enforce a stricter refund policy until 2023.

Screencastify, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.