Complaints
Customer Complaints Summary
- 175 total complaints in the last 3 years.
- 52 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im currently being charged for ***** for a so called over payment over 3 years ago I dont recall this over payment or received proof of why I owe this amount
Business Response
Date: 10/15/2024
Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
The account at issue was assigned by our client, the **************************** Services,on July 1, 2024, in the name of ****, *******. On July 2, 2024, a notice was mailed at the last known address of the consumer.
We received a dispute through the credit reporting system regarding identity fraud. As a result, we mailed the fraud package to the last known mailing address of the consumer.
Upon receipt of the BBB complaint, we have placed the account on hold and have submitted the account for credit deletion.
Furthermore,we have requested an itemized statement from our client, which will be sent to the consumers postal address as soon as we receive it from our client.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter today (dated Sep 11) claiming a debt. This debt was settled from taxes. Even if it wasnt the amount of fees theyre trying to up charge for is outrageous. Apparently hard getting a hold of anyone to discuss as well.Business Response
Date: 10/01/2024
Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
The account at issue was assigned by our client, the ******************************, on September *******, in the name of *******, ******. On September 11, 2024, a notice was mailed at the last known address of the consumer.
Upon receipt of the BBB complaint, we have noted the account for no further contact as requested. Harvard does not assign the fees, the tax entity assigned the fees.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
Date:09/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't owe them money and did not sign a contract with Harvard Collection at any time, and demand that this item be removed from my credit reportBusiness Response
Date: 10/01/2024
Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
The account at issue was assigned by our client, the **************************** Services,on May 1, 2023, in the name of ******,******. On May 2, 2023, a notice was mailed at the last known address of the consumer. Our records do not indicate receipt of a response.
Upon receipt of the BBB complaint, we have noted the dispute, placed the account on hold, and have submitted the account for credit deletion.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed an account opened on my credit report in the amount of $668 from the company and so I called to get information on what company was seeking payment, the person(****) said that i needed to give them my credit/debit card information and pay $1 so he could look up my scores and give me the information requested. All I wanted was the company name so I could somehow settle the charge against me and insisted that I give my information.Business Response
Date: 09/26/2024
Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
The account at issue was assigned by our client, the **************************** Services, on July 1, 2024, in the name of *******,********. On July ******, a notice was mailed to the last known address of the consumer. We received no response. Our records do not indicate a phone conversation, and we do not have an employee named **** nor do we require payment information to look up an account.
Upon receipt of the BBB complaint, we have placed the account on hold and have submitted the account for credit deletion. We have requested an itemized statement from our client, which will be sent to the consumers postal address as soon as we receive it from our client.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Contacted IL Department of human services to notify them that an account appeared on my credit report that does not belong to me. I have no affiliation with this company and or account. The account is listed on my credit report as "HARVARD COLLECTION SERVICES" The original creditor name is "IL DEPARTMENT OF HUMAN SERVICES"The account balance is listed for $1,344, and is currently placed for collections. It was opened on June, 01, 2023.Business Response
Date: 09/17/2024
Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
The account at issue was assigned by our client, the **************************** Services, on June ******, in the name of ******,QUSHONA. On May 2, 2023, a notice was mailed to the last known address of the consumer. We received no response.
Upon receipt of the BBB complaint, we have placed the account on hold and have submitted the account for credit deletion. Additionally, we have noted the dispute and requested an itemized statement from our client which we will forward to the consumer upon receipt.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
Date:09/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***************************, I do not have a contract with Harvard Collection Services, they did not provide me with the original contract as requested.Business Response
Date: 09/17/2024
Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
The account at issue was assigned by our client, ***************************, on July *******, in the name of ******,****. On August 27, 2024, a notice was mailed to the last known address of the consumer.
Upon receipt of the BBB complaint, we have placed the account on hold and have submitted the account for credit deletion. Additionally, we have requested an itemized statement from our client which we will mail to the consumers postal address once we receive it from our client.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Customer Answer
Date: 09/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:08/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with the IL Department of ************** I do not have a contract with Harvard Collection Services LLC. They did not provide me with the original contract as requested.Business Response
Date: 09/05/2024
Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
The account at issue was assigned by our client, the Illinois Department of Human Services,on May 1, 2023, in the name of *****************************. On May 2, 2023, a notice was mailed to the last known address of the consumer, We received no response.
Upon receipt of BBB complaint, we have placed the account on hold and have submitted the account for credit deletion.
Furthermore,we have requested an itemized statement from our client, which will be sent to the consumers postal address as soon as we receive it from our client.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with IL Department of Human Services. I do not have a contract with the collection agency that's reporting this to my credit report and trying to collect this debt. They did not provide me with the original contract as requested.Business Response
Date: 09/11/2024
Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
The account at issue was assigned by our client, the Illinois Department of Human Services,on April 1, 2024, in the name of WHOOPER,GIAVANNA. On April 3, 2024, a notice was mailed to the last known address of the consumer. Our records do not indicate receipt of a response.
On September 04, 2024, we received a dispute through our credit reporting system following which the account was marked disputed and an itemized statement was requested from the client which will be mailed to consumers postal address once received from our client.
Upon receipt of BBB complaint, we have placed the account on hold and have submitted the account for credit deletion.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing this letter to file a complaint against Harvard Collection Company. This company have falsely file a collection on my credit report. I do not owe this company any money. I have not lived in the state ******** since 1994. This claim goes back 30yrs, there is no documentation or account number to support that I owe this company anything. There has not been anything in writing to support this collection. I will request that you please clear this false collection of my credit with all three credit bureau Transunion , Equifax, Experian. ThanksBusiness Response
Date: 08/26/2024
Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
The account at issue was assigned by our client, Illinois Department of Human Services, on May 1, 2023, in the name of ***********************. On May 2, 2023, a notice was mailed to the last known address of the consumer.
We received no response. Upon receipt of BBB complaint, we have placed the account on hold and have submitted the account for credit deletion.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Harvard Collection is requesting a debt that I have no knowledge about. I have written Harvard and asked them to remove my name from their collection and ask them to stop reporting I owe them a debt when I do not.Business Response
Date: 08/16/2024
Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
The account at issue was assigned by our client, IL DEPARTMENT OF HUMAN SERVICES, on June ******, in the name of KEY,******. On June 4, 2024, a notice was mailed to the last known address of the consumer.
Upon receipt of BBB complaint, we have placed the account on hold and have submitted the account for credit deletion. Additionally, an itemized statement has been requested from our client which will be mailed to the consumers mailing address once received from our client.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)
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