Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************************** I do not have a contract with Harvard Collection Services LLC, they did not provided me with the original contract as I requested.

  

  Business Response

  Date: 12/06/2024

  Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
  
  The account at issue was assigned by our client, ***************************, on May *******, in the name of ******, LISKEIRY ****** *****. On July 01, 2024, a notice was mailed to the last known address of the consumer.
  
  Following receipt of the dispute through the credit reporting system we moved the account to a hold status, and we have requested an itemized statement from our client which we will mail to the consumers postal address once we receive it from our client.
  
  We have also submitted the account for credit deletion.
  
  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
  
  Sincerely,
  
  Harvard Collection Services (HCS)

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 10 November 2024, I received a letter in the mail from Harvard Collection Services LLC stating that I have an account with the ****************************** that has been sent to Harvard Collection Services for collection in the amount of $8,240.59. I am disputing the entirety of the validity of this debt as a result of this debt not belonging to me. I have contacted the ****************************** at phone number ************** and it was communicated to me that I do not, nor have I ever, owed the ****************************** any money. I am a member of the military, currently stationed in ********** and my legal state of residence is ********. For the past 5 years, I have been stationed overseas and not lived in the state of ********. I am requesting that Harvard Collection Services immediately remove my name from their collection list due to this debt being invalid.

  

  Business Response

  Date: 11/27/2024

  Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS).We appreciate the opportunity to address your inquiry.
  
  The account at issue was assigned by our client, the ****************************** (****), on October 31, 2024, in the name of ****** SotoRodriguez. We cannot speak to why **** would advise that a debt was not owed as they assigned it to our office for collection. On November *******, a notice was mailed to the last known address of the consumer.
  
  Upon receipt of CFPB complaint and BBB complaint, we have documented the dispute of the debt and placed the account on hold pending review with our client. Additionally, we have noted a cease request as indicated in the complaints regarding communication.
  
  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
  
  Sincerely,
  
  Harvard Collection Services (HCS)

• Initial Complaint

  Date:11/08/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Harvard Collection Service. I dont have a contract with this collection agency. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 11/20/2024

  Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
  
  The account at issue was assigned by our client, the **************************** Services, on August 1, 2024, in the name of ****** ******. On August 02, 2024, a notice was mailed to the last known address of the consumer. We do not own the debt, it was assigned to our office by our client for collection.
  
  We placed the account on hold and have submitted the account for credit deletion. An itemized statement has been requested from our client, which will be mailed to the consumers postal address once we receive it from our client.
  
  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
  
  
  Sincerely,
  
  Harvard Collection Services (HCS)

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-31-23 ***** amount owed identification number: ********

  

  Business Response

  Date: 11/08/2024

  Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
  
  The account at issue was assigned by our client, the ******************************, on October 17, 2024, in the name of ****** *****. On October 21, 2024, a notice was mailed to the last known address of the consumer.
  
  Following the BBB complaint, we placed the account on hold and have submitted the account for credit deletion. Furthermore, an itemized statement has been requested from our client, which will be mailed to the consumers postal address once we receive it from our client.
  
  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
  
  Sincerely,
  
  Harvard Collection Services (HCS)

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not in debt with Harvard collection service, I do not have a contract with Harvard collection service, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 11/08/2024

  Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
  
  The account at issue was assigned by our client, the **************************** Services,on August 1, 2024, in the name of ****** *****. On August 02, 2024, a notice was mailed to the last known address of the consumer. We do not own the debt,it was placed with our office by our client.
  
  We received a dispute through the credit reporting system on October 31, 2024, following which we placed the account on hold and have submitted the account for credit deletion.  Additionally, we have requested an itemized statement from our client, which will be mailed to the consumers postal address once we receive it from our client.
  
  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
  
  Sincerely,
  
  Harvard Collection Services (HCS)

• Initial Complaint

  Date:10/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this yet with Harvard Collection Services, I do not have a contract with Business Headquarters Location, the did to provide me with the original contract I requested.

  

  Business Response

  Date: 11/01/2024

  Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
  
  The account at issue was assigned by our client, the **************************** Services, on August 1, 2024, in the name of ******* ***** (******). On August 02, 2024, a notice was mailed to the last known address of the consumer.Our records do not indicate receipt of a response.  We note that Harvard does not own the debt at issue, it was assigned for collection by our client.
  
  We received dispute through our credit reporting system on October *******, following which we placed the account on hold and have submitted the account for credit deletion. Further, an itemized statement has been requested from our client, which will be mailed to the consumers postal address once we receive it from our client.
  
  If you have any further questions or require additional assistance,please do not hesitate to contact us at ************.
  
  Sincerely,
  
  Harvard Collection Services (HCS)

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22478065
  
  I am rejecting this response because:
  
  I am requesting proof that Harvard collection services sent me account validation documents requested, If they cannot provide proof I demand that this account be removed from my credit report as is my right per FCRA and FACTA, if Harvard collection services does not comply I will be filing a formal complaint with the **** and the FTC"
  
  

  Sincerely,

  
  ******* ******

  

  Business Response

  Date: 11/05/2024

  Good Morning,

  The initial notice was sent via regular mail.  As noted in the prior response, we have already requested the item be removed from the credit report of the consumer.

  Regards,

  Harvard Collection Services

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22478065
  
  I am rejecting this response because:

  Please remove this collection account from my credit report and provide written confirmation of this action. If the collection agency cannot validate the debt, the account must be deleted from my credit file as required by law.

  PLEASE CEASE AND DESIST FROM COLLECTING ON THIS DEBT UNTIL YOU HAVE VALIDATED THE DEBT.
  

  Please do not look at my credit report or report anything to my credit I dispute I owe this debt amount to you and that dispute should be stated on my credit report if you have reported this debt.
  PERMISSABLE PURPOSE
  Please State why you have a permissible purpose to contact my credit. I dispute this. IF YOU PASS THIS ON TO ANOTHER COLLECTOR
  I dispute I owe this debt to you. If you pass this on to another debt collector, please provide them notice of my dispute to owing this debt. Thank you
  for your immediate cooperation  to this matter. I look forward to your response.

  Sincerely,

  
  ******* ******

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with the Department of Human Services. I do not have a contract with Harvard Collections Services thats reporting on my credit report and trying to collect on this debt. In accordance, to the **** I requested debt validation and the original contract. They never provided

  

  Business Response

  Date: 11/01/2024

  Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
  
  The account at issue was assigned by our client, the **************************** Services,on June 03, 2024, in the name of ****** *****. On June 04, 2024, a notice was mailed to the last known address of the consumer.
  
  Upon receipt of the BBB complaint, we have placed the account on hold and have submitted the account for credit deletion. Further, an itemized statement has been requested from our client, which will be mailed to the consumers postal address once we receive it from our client.
  
  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
  
  Sincerely,
  
  Harvard Collection Services (HCS)

• Initial Complaint

  Date:10/24/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a letter from this collection agency for over $4000. I do not know of this agency and I definitely do not any them anything. This has been submitted to my credit report and has impaired my credit in an extremely negative way. I am requesting this be removed from my report ASAP. They have already took over $3000 from my taxes a few years ago.

  

  Business Response

  Date: 11/01/2024

  Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
  
  The account at issue was assigned by our client, the **************************** Services,on August 1, 2024, in the name of ******* ***** (********). On August 02, 2024,a notice was mailed to the last known address of the consumer.
  
  Upon receipt of the BBB complaint, we have placed the account on hold and have submitted the account for credit deletion. Further, an itemized statement has been requested from our client, which will be mailed to the consumers postal address once we receive it from our client. We note that Harvard did not take $3000 from the consumers taxes.
  
  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
  
  Sincerely,
  
  Harvard Collection Services (HCS)

  Customer Answer

  Date: 11/10/2024

   
  Complaint: 22469498
  
  I am rejecting this response because:
  As i stated earlier, I have no affiliation with that collection agency and am sincerely hoping to have the negative credit bureau reporting removed. I will need proof of such debt before acknowledging, accepting or agreeing to anything. Thank you. 
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 11/12/2024

  Hello,

  As we indicated in our initial response, we have requested documentation from the original creditor and we have already requested removal from the credit report of the consumer.

   

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harvard collection company, has once again place this $500 debt that I do not owe on my credit report. I contacted the BBB back in July of 2022. And it was removed. This supposed debt took place in ******** over 40 years ago. That how long I have not lived in ********. I have no knowledge of this so call debt. Spoke with someone from Harvard Collection was told that a letter was mailed to me. Which I caught him in a lie, because once again they didn't have a correct adress and no mail was returned back to them. This debt was removed from my credit report 2 years ago and I want them to remove it once again because this is fraud. I never received a letter from Illinois stating I owe them anything be it 2 years ago and even now. And this company just adds this to my credit report dropping my score. I have contacted Illinois 2 years ago. They couldn't find a account for me, like I said before I haven't lived in ******** in 40 years. I would like for this to be removed once again and never be put back on my credit report again.Thank you

  

  Business Response

  Date: 10/30/2024

  Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
  
  The account at issue was assigned by our client, the **************************** Services,on August 1, 2024, in the name of  ******,*****. On August 02, 2024, a notice was mailed to the last known address of the consumer. We do not own the debt, it was placed with us by our client.
  
  Upon receipt of the BBB complaint, we have placed the account on hold and have submitted the account for credit deletion. We have also removed the phone numbers to avoid the further contact as requested by the consumer.
  
  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
  
  
  Sincerely,
  
  Harvard Collection Services (HCS)

• Initial Complaint

  Date:10/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account is not mine. For this debt I am not liable. I dont have a sign contract with ****/***. And they did not provide me with the original contract as requested.

  

  Business Response

  Date: 10/15/2024

  Thank you for bringing the concerns of the consumer to our attention regarding the account assigned to ******************** (HCS). We appreciate the opportunity to address your inquiry.
  
  The account at issue was assigned by our client, the **************************** Services,on July 1, 2024, in the name of ****,****. On July 3, 2024, a notice was mailed to the last known address of the consumer.
  
  We received dispute through the credit reporting system following which the account was marked dispute, and an itemized statement was requested from our client, which will be mailed to the consumer once we receive it from our client.
  
  We have placed the account on hold and have submitted the account for credit deletion.
  
  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************.
  
  
  Sincerely,
  
  Harvard Collection Services (HCS)

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 22378278
  
  I am rejecting this response because: Hello, my name is **** **** and I am writing in regards to a collection dispute with Harvard Collection service. I Dont know what the bill of $843 is from ************************************. Ive asked Harvard collection of any contract our signature to prove it was me of his debt. They have not showed any and I believe I should be removed from collection immediately.
  

  
  

  Sincerely,
  
  **** ****

  

  Business Response

  Date: 06/06/2025

  Hello,

  As indicated in our prior response the matter has been placed on hold pending receipt of documentation we can send to the consumer regarding the debt. If no such information is received the matter will be closed in our office.

   

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 22378278
  
  I am rejecting this response because: I dont know antything about the bill of $843. And I should not have been placed in collections. Im asking for a removal from collections immediately 
  Sincerely,
  
  **** ****