Complaints

This profile includes complaints for Betrivers.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Betrivers.com

  900 N Michigan Ave Chicago, IL 60611-1542

  
• 

  Betrivers.com

  1080 N Delaware Ave Phila, PA 19125-4330

• 

  Betrivers.com

  2700 Orchard Hwy Manistee, MI 49660-9752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/10/2024 I deposited money into my betrivers account, and they decided to lock my account. I have done nothing that violates their terms of service. I also have contacted them daily and have provided them with any documents or information they have asked for. I have received no information in return and have no resolution. I was speaking with a representative today who refused to escalate my issue to their supervisor, and was very rude to me and argumentative over an issue that was betrivers fault in the first place. I just want my money out of the account at this point, I will no longer be doing any business with betrivers. This is stealing.

  

  Business Response

  Date: 02/18/2024

  Hello! It appears *********** account was restricted while under review for a potential violation of our terms and conditions. Documents have since been approved, and the players account has been unrestricted. 

  Customer Answer

  Date: 02/24/2024

   
  Complaint: 21296941
  
  I am rejecting this response because:

  Upon reinstatement of my betrivers account I no longer have any payment methods that I can personally use to deposit or withdrawal. In my opinion this manner is far resolved and I am frustrated with restriction still being imposed onto my account after verifying things multiple times. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/26/2024

  Players account is currently eligible for cash and online banking (ach) deposits. Accounts are periodically reviewed though so it is possible more methods will be added in the future.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my account with bet rivers was closed for no reason at least they will not give me a reason and i had $10 in my account and still was not returned

  

  Business Response

  Date: 02/15/2024

  Hello! A decision was made to close this account due to repeated violations of our terms and conditions of which the player was previously warned about back in January. The only remaining funds on the account are bonus funds which will be voided.

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21296892
  
  I am rejecting this response because: i did not break any rules.. i was constant geo located . all i did was log off and my account it was locked, then they asked for my id and selfy which i did and  the next thing was my account was closed. i could understand if i broke rules but i did not
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/18/2024

  Hello! Documents were requested and accepted after the initial violation. Player acknowledged that repeated violations could result in account termination which was ultimately the result here.

  Customer Answer

  Date: 02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT TRUST betrivers.com. They are refusing to allow me to withdraw my money despite having a state-validated gaming account that has been connected to the same bank account for years. My bank account has been used for deposits and withdrawals for years, in fact my very last betrivers transaction was a withdrawal to the same account with no issues. I have made no ****** since my last completed withdrawal. Now betrivers is requiring me to provide sensitive financial information and biometric data to return my money. These are not state or federal AML requirements. No other online sports book requests this personal information. Betrivers is holding customer money hostage to allow their company to harvest personal information from their customers to solely benefit betrivers. They are taking advantage of every customer by refusing to return customer money. They are violating customer privacy protections for financial gain. DO NOT TRUST BETRIVERS.

  

  Business Response

  Date: 02/14/2024

  Hello and thank you for reaching out! Verifying your identity in this instance is required so we can ensure the security of your account. We're happy to get you your funds, but we simply need you to upload your bank statement. We can assure you that, as a regulated legal casino and sportsbook, our system is secure and any information you provide is encrypted and secure. If you have any questions, please feel free to reach out to our customer support team available 24/7. Thank you!

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21291875
  
  I am rejecting this response because betrivers has no right to that private financial information, also because it is not a regulatory requirement as no other sportsbook requires it, and also because absolutely nothing has changed with my betrivers account or connected bank account since my last approved and completed withdrawal. Again, betrivers.com is holding customer money hostage so they can harvest private financial and biometric information from their customer base. This information grab is self serving for betrivers at the cost of customer privacy.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 02/15/2024

  Hello! We are sorry for the inconvenience however, this process is outlined within our terms and conditions, specifically, section 5.3 under Account Applications and Registration. Once proper documentation has been uploaded, your withdrawal request would be approved soon after.

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21291875
  
  I am rejecting this response because:

  Unconscionable terms and conditions do not supersede a citizen's legal right to privacy. The fact that state compliance does not require me to give you the requested personal information proves that this is a self-serving request. The fact that no other sportsbook attempts this data grab is evidence that it's not an industry or compliance necessity. My account is verified and has been per state requirements since it was opened. My bank account is established and no transaction has occurred in my betrivers account since my last withdrawal. This request for sensitive personal information is being made only to benefit betrivers. It is not a regulatory requirement and it violates my right to privacy.
  

  Sincerely,
  
  *******************************

  Customer Answer

  Date: 02/19/2024

  Complaint: 21291875
  
  I am rejecting this response because: Of course the complaint should be further pursued, they are holding my money hostage. A few months ago, betrivers completed a withdrawal to my bank account. No further transactions have occurred in my betrivers account. Now I request to withdraw the rest of my funds and betrivers refuses without me surrendering private financial and biometric information. They have no legal right to my private information. They have always had everything they need to complete withdrawals. My account is verified by the state. This unreasonable request for private information is not a compliance issue and no other sportsbook in ******** requires this. I've made this case already. I thought BBB was an advocate. So far, BBB has simply passed on messages from the business and closed the case without any resolution. Betrivers is refusing to return money held in a trust account to the original depositing account. It is a scam, they are committing financial fraud. They need to return the funds to the account they took them from. Please help me get the money they are holding in trust for me back. Thank you,
  
  Sincerely,
  
  ****************************;     

  

  Business Response

  Date: 02/19/2024

  Hello! We will be happy to finalize your withdrawal request, once proper documentation has been uploaded in accordance with section 5.3 of our terms and conditions: "At any time during the registration process or thereafter, we may also ask you to provide supporting documents including, but not limited to, (a) a copy of your driver's license (or other government-issued ID), (b) a selfie picture, which may also include you holding a copy of certain identifying documentation or other information, (c) proof of your address such as a utility bill or bank statement, and (d) proof of your financial account/deposit and withdrawal method. In our sole discretion, we may ask that you provide notarized copies of these documents as an additional layer of verification. You hereby expressly consent to our verification (including through third-party verification services) of all information you provide during the account registration process or thereafter during your use of the Services."

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21291875
  
  I am rejecting this response because:

  Rivers needs to stop parroting the same self-serving, canned message. Your requirement that I provide personal data to close my account and have my funds returned to me is a violation of my privacy and your fiduciary duty. I will not meet your unconscionable terms. Close my account and return the funds you are holding in trust for me to the account they were sent to you from. I want nothing more to do with your business and all consumers should avoid being taken advantage of by BetRivers.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 02/21/2024

  Hello! If you would like to proceed with closing your account, please join our 24/7 live chat to confirm your security question answers and we will gladly assist.

  Customer Answer

  Date: 02/21/2024

  Complaint: 21291875
  
  I am rejecting this response because: Rivers is still refusing to return my money.
  
  Their most recent response on 2/21 read "Hello! If you would like to proceed with closing your account, please join our 24/7 live chat to confirm your security question answers and we will gladly assist."
  
  I joined the live chat and they did not follow through as they promised. Here is that transcript.
  
  Chat started with ****** H
  I've been pushed around for over a week now. ********* told the BBB that if I come to this live chat, you will close my account and return my remaining funds to my bank account. Do that now please.
  3:05 PM
  D
  I see that we can approve your withdrawal upon the receipt of your bank statement upload in the my account tab, we are waiting for you to upload this here: **** of America *7707
  ****** H
  3:06 PM
  I've been through this. I will not give you more personal information. My bank account has been verified and used by you. Close my account immediately and return my funds to my bank account. I want nothing more to do with your company.
  3:07 PM
  Per you message to the ** today "Hello! If you would like to proceed with closing your account, please join our 24/7 live chat to confirm your security question answers and we will gladly assist."
  I am here. Close my account and give me my money back immediately.
  3:08 PM
  D
  Thanks for explaining that for me, let me look further into this for you, I appreciate your patience I will be back to you in a few moments!
  ****** H
  3:10 PM
  thanks
  3:10 PM
  D
  We will need you to complete the live verification as well as the bank statement upload in order to process the withdrawal and close your account, I can disable your account from wagering now, but all documents will need to be uploaded to proceed here.
  ****** H
  3:13 PM
  Do not disable anything. You lied to the BBB. I want my money back. You are stealing it.
  D
  Per our terms and conditions you would need to upload the bank statement document for approval to process the withdrawal here with us.
  
  Please help me. This business is stealing my money. I just want them to return the balance of my funds to the original funding source, the bank account they have on file for me.
  
  Sincerely,
  
  ****************************;   

  

  Business Response

  Date: 02/21/2024

  ****** has since had a follow up conversation with a live chat supervisor agreeing to upload the requested bank statement

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21291875
  
  I am rejecting this response because:

  Even after providing the statement demanded by ******, they still refused to return my funds. They are a dishonest organization. Do not trust Rivers.

  It took the involvement of the ******** ************ to hold them accountable. DO NOT TRUST BETRIVERS.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a bet with Betrivers and when I won the bet they locked my account for no apparent reason. This seems to be a repeated issue with this betting site. I just want what is rightfully mines and to be treated fairly by this company

  

  Business Response

  Date: 02/14/2024

  Hello and thank you for reaching out! We apologize for any inconvenience, however we're unable to share any details of this investigation on a public forum to protect your identity. We were able to review your account, and your account no longer has any restrictions. If you need any further assistance, or have any questions, please reach out to our live chat which is available 24/7!
  

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Betrivers is constantly ripping off it's loyal customers. As soon as I get to their 10 they restricted my account. The vip host is a joke and never responds to emails. Support keeps telling me I will receive an email within 24 hours and it's been 3 weeks. Today after asking to have my accounts closed because of the straight disrespect from these people the lady tells me give her less than an hour and she will have my account unrestricted. Here it is the next day and it's still restricted. This casino is unbelievable and a total scam. It's sad that they can do this stuff and get away with it.. and I'm fed up with it so I have contacted a few people with the power to do something about this company and were gonna see what happens when it's addressed publicly in front of the nation.

  

  Business Response

  Date: 02/14/2024

  Hello and thank you for reaching out! After review the account is now fully unrestricted. If you have any questions, please feel free to reach out to our customer support team available 24/7.

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21273723
  
  I am rejecting this response because:

  After my account was restricted they sent me an email telling me to respond agreeing to their terms and they would lift the restrictions. I responded and they closed the case but never unrestricted my account. Crazy part is I'm a tier 10 member that deposits $100s every day of the week. As soon as they loaded free play money on my account they immediately restricted my account not even giving me the chance to play with the free money that I earned from being a VIP customer. I will be closing my accounts with all ******** casinos and letting them know it's because of betriver. Stick with online casinos that aren't going to rip you off when you spend $1000s with them. They won't last long treating their loyal customers like this that's for sure
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/15/2024

  Hello and thanks for reaching out! We can confirm there are no restrictions on the account and see you have been able to successfully login and wager since leaving the last update. If you have any other questions/concerns regarding your account, please don't hesitate to join our live chat which is available 24/7!

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday bet number ********** I won a bet where it says any team to win without allowing a goal and 3 teams won 5-0,3-0 and 3-0 and on my bet number ********* I had a team called farjestad vs hv 71 and it was 2-0 and it was graded a win. So both bets are the same and it won. If it was marked lost then that would be it but it won and they customer service does not want to fix the issue and issue the 700 dollars I would have won. They dont wanna pay up and I feel like a lawsuit should happen due to them not paying out.

  

  Business Response

  Date: 02/09/2024

  Hello, thank you for reaching out. Our Sportsbook team reviewed the ****** in question, as requested, and can confirm they are graded correctly. If you have any additional questions, feel free to reach us in Live Chat 24/7.

• Initial Complaint

  Date:01/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently won some money on ***************** and tried to withdraw to my bank account 3 times and all 3 times was cancelled by them due to technical error. They refuse To give me a ticket number and have me calling 800 numbers saying to check if something is wrong with my account. The debit card I used to deposit is the same card thats linked to my bank account and I get my paycheck deposited to just fine. They just dont want to pay out my winnings of $25.74

  

  Business Response

  Date: 01/29/2024

  Hello! Thank you for reaching out! This matter was resolved with the customer and they were able to successfully withdrawal their funds. Thank you!

  Customer Answer

  Date: 01/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited just as normally do and they locked my account after approving my deposit and now for over 5 days have lied to me over and over wont unlock my account or money and wont refund my money. I literally did nothing: they did the same exact thing last year after I corrected a rep from calling me a gender. What I identify as is not his choice or place: and he continued then they locked me last year now I literally just deposit and boom for over a week and just like last year they allowed my bonuses to expire and do nothing about it.

  

  Business Response

  Date: 01/29/2024

  Hello and thank you for reaching out. We'd be more than happy to assist you however, we're unable to locate an account with the name you provided and noticed you did not include an email on your complaint. Could you please double check the spelling of your name or reach out to us directly for assistance? Thank you. 

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/7 I created a account. I had to verify documents. It took 2 days to verify and approve. I have the email. On the 19th. I deposited money. They requested my debit card document. On the 20th they approved and verified 521pm which I have the email. Immediately after that email at 522pm. They say my account is locked and to reach out to support. I reached out to support and they say they are doing another review and to wait for a email. I chatted with them yesterday and they said they were reviewing it currently and to wait for a email. This review has been going on for a week and still no answer in sight. Sounds like a scam. Account and documents approved. Then now account locked.

  

  Business Response

  Date: 01/29/2024

  Hello and thank you for reaching out! We apologize for any inconvenience, however we're unable to share any details of this investigation on a public forum to protect your identity. Our team will be in touch as soon as they've had a chance to investigate. Thank you. 

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refuses to pay out there winning customers. They will freeze your accounts online when you try to inquire. They owe me $14,000 that they choose not to pay because of an internal review. Even after all proper documentation has been given.

  

  Business Response

  Date: 01/29/2024

  Hello and thank you for reaching out. This matter has been resolved with the customer and a check for the balance is being sent to the registered address. Thank you!