Complaints

This profile includes complaints for Betrivers.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Betrivers.com

  900 N Michigan Ave Ste 1600 Chicago, IL 60611-6539

  
• 

  Little River Casino Resort

  2700 Orchard Hwy Manistee, MI 49660

• 

  Betrivers.com

  765 Haddon Ave Collingswood, NJ 08108-3714

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is REMOVED. I have an account with BetRivers that was restricted for no reason. I informed them that the card used is from my fianc. They said OK and us signed and date an authorization payment forms several times. My account has been locked since the first day nov 11th when I deposited $100. I've written emails but have gotten little to no response. When I uploaded the last form on nov 18th it said completed but my account is still locked with my $100 deposit. I did nothing wrong please help. My BetRivers account username is REMOVEDemail: REMOVEDphone number is REMOVED.

  

  Business Response

  Date: 12/06/2025

  Hello Odessa,

  Thanks for reaching out! While we cannot go into too much detail over a public forum such as this, we can confirm that your account was flagged for a potential violation of our terms and conditions. Upon review, it appears that an internal decision was made to close the account in accordance with section 5.6 of our terms and conditions:

  "5.6. We further reserve the general right at any time, and in our sole discretion, to suspend or close your account without further explanation if we consider it necessary or appropriate to do so for any reason. If you register for more than one account, we may terminate all of your accounts or take other actions as required or permitted by applicable laws. In the event that we terminate your account under this provision without regard to a breach of these terms by you, to the fullest extent permitted by law, we will only refund the unrestricted (i.e., withdrawable) cash balance of your account to you, but not any bonus money in your REMOVED(as defined in Section 10.3) then-remaining unconverted to cash."

  A direct refund was issued for your original deposit yesterday (12/5), please allow a few business days for that to process, and if you have any additional questions/concerns, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly.

• Initial Complaint

  Date:11/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BetRivers Support Team,I am writing to formally report an urgent issue involving the unauthorized use of my payment card, which is associated with my REMOVEDaccount, on one of your players BetRivers accounts. I did not grant permission for anyone to use my card or any of my payment information on your platform.This situation has caused me serious concern regarding both the security of your payment verification process and the protection of my personal financial information. I request that you immediately Investigate the unauthorized transactions and identify the account that used my card without consent.Reverse any charges made with my card or REMOVEDmy information to ensure this does not happen again.Provide written confirmation of the steps taken and the results of your investigation.I am prepared to provide any necessary documentationsuch as screenshots, transaction details, or identity verificationto assist in resolving this matter as quickly as possible.Please treat this as a high-priority issue. I look forward to your prompt response and a swift resolution. 

  

  Business Response

  Date: 11/29/2025

  Hello, very sorry to hear that you are experiencing this. In order to proceed forward with a fraud claim, we ask you to reach out to us either by phone:  REMOVEDor live chat support which available on the app or online: REMOVED. Our agents will guide you in your next steps. 

  Customer Answer

  Date: 12/07/2025

  Complaint: 24201665
  
  I am formally rejecting this response. BetRivers permitted an unauthorized party to use my card, and I am now being told to wait over 90 days for a resolution. The $200 in question was my only available funds, and this delay is unacceptable.
  
  I am requesting an immediate refund of the full amount and the permanent removal of the individual who used my card information from your platform. I expect prompt action on this matter.
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 12/08/2025

  Hello,

  We are sorry to hear this. As we cannot discuss this over a public forum like this, we advise reaching out to live chat for an immediate response. The risks and payments team are currently investigating this still at this time. As soon as a conclusion has been reached, you'll be notified via email. Again, we advise reaching out to live chat to chat more about this as we cannot discuss much info over a public forum. Have a great rest of your day! 

  Thanks,

  Bet Rivers Support Team  

  Customer Answer

  Date: 12/08/2025

   
  Complaint: 24201665
  
  I am rejecting this response because: I am unable to wait in a queue of 63 people simply to receive an update. Security did not appear to be a concern when my card was used and the payment was accepted by BETRIVERS, so I respectfully request that you provide a phone number I can call for direct assistance.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I withdrew about $3,000 and later that day I received and email that I had a declined transaction from bet rivers which made no sense. I then see all these chargers back to bet rivers but when I open my rivers account, I have a $0 balance and only the 1 parlay a made. So, where's these thousands of dollars at that's missing from my account? I've reached out like 4 times and customer service has 0 updates and hasn't sent me a single email on what's going on. One supervisor tells me it will take 1-5 days to fix this. I reached out on the 5th day, and they tell me it goes in order that it was submitted and hasn't been investigated yet. So, I'm out thousands of dollars. No idea where it is. Bet rivers is ignoring the issue. I'm probably going to get stuck having to take legal actions which feels so dumb in a situation like this. I've been a VIP bettor for DK and FanDuel without any issues. I try this site, and this happens.

  

  Business Response

  Date: 11/29/2025

  Hello,

  Thank you for reaching out. While we cannot publicly comment on a third-party platform about account specifics it appears that you declared fraud on the account was locked due to your fraud claim on your account on the 22nd. As a result of that investigation, the account remains closed. Once completed, our Risk team will reach out to you with their findings and next steps. 

  Customer Answer

  Date: 12/01/2025

  Complaint: 24201374
  
  I am rejecting this response because:
  

  It's been long enough to investigate. People cannot have money missing for nearly two weeks now. I haven't even received a single email update or any questions on this situation and when I reach out, they have no info to relay. I withdraw money out right before this issue to make payments and now I'm unable to. It's extremely ridiculous and unprofessional.  
  

  Sincerely,
  
  REMOVEDWright 

  

  Business Response

  Date: 12/03/2025

  Hello REMOVED,

  Thanks for reaching out! While we do apologize for the frustration, please know that fraud claims are something we take incredibly seriously. While again, we cannot disclose too much information over a public forum such as this, unfortunately, at this time, the review remains ongoing. We have sent in a request to have this expedited as much as possible however, you'll ultimately want to keep an eye on your email for a follow-up correspondence as soon as that has been completed. 

  Customer Answer

  Date: 12/03/2025

  Complaint: 24201374
  
  I am rejecting this response because: they have now sent me an email rejecting my claim. There is no logic in thinking I would withdraw 3k just to deposit it right back. I have lost plenty of bets and I'm 100% responsible for them but on this day, I did not deposit this money into my account. These deposits came right after I withdrew my funds. I will continue to fight this as I will not be robbed. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/22/2025 I deposit money into REMOVEDWV like I have numerous times over the past 6 months. I preceded to REMOVEDthis money over and over again. I was fortunate to win on this day and attempted to withdraw some of my winnings and was hit with a document request to verify my bank accounts (again probably the 5th time) from Bet Rivers. They have sent me numerous document request over the past two months whenever I try to deposit or withdraw. I always comply with the request, and they seem to approve some my documents and decline others. I have to continue to add more and more of my financial institutes onto REMOVED. All my bank accounts are shared with my wife, and they now have links to two of my bank accounts and three of my debit cards and all supporting documents proving I am who I say I am. On 11/23/2025 I again attempted to withdraw some winnings, and it was canceled by Bet REMOVED. When I tried to log back in later, I got a pop that said my account was closed and a corresponding email telling me to reach out via chat. I did so and was told they can't tell me why my account was closed and they also can close any account for any reason at any time. This seems so unlawful to me, how can you take a person's money in the form of a deposit, have them REMOVEDit over and over and over again giving you a chance to win the persons money then when they try to cashout, you close the account and tell them "we can close your account anytime we want and not give you a reason". REMOVEDhas a monopoly on online poker in REMOVEDand now they have banned me for no reason. I'm a tax paying, law abiding resident of REMOVEDand according to the West Virginia Lottery Interactive Wagering Act in 2019 I have the "right" to be able to play on any sanctioned poker site in this state. This is unethical to close an account and give no reason, it's unethical to repeatedly ask for more and more banking and identification documents when I've already furnished them then close a account. 

  

  Business Response

  Date: 11/25/2025

  Hello REMOVED,

  Upon review we can see that your account was recently flagged for a potential violation of our terms and conditions. While we cannot disclose much more info over a public forum such as this, you'd want to keep an eye on your email as you'll receive a follow-up correspondence as soon as that review has been completed. If you have any additional questions/concerns in the meantime, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly.

  Thanks,

  Bet Rivers Support Team
  

  Customer Answer

  Date: 11/26/2025

  Complaint: 24183862
  
  I am rejecting this response because: I have not knowingly violated any TOS as stated on your web site. You can check chat records, I've chatted with "support" probably 10 times over the last two months trying to find out why I was always being asked to verify my information and was always told it was standard policy. Not until you closed my account did, I ever give any idea it was because I used my wife's debit cards instead of my own from the shared bank accounts we have. I'm on the accounts; my name works as well as her name for any debit card or account I've used. Had "support" told me two months ago when all this verifications stuff started what the issue was, I could have easily just used different cards. It's pretty clear I have not tried to cheat or scam or anything else, I was just unaware of what the issue or flags could be, and you did nothing to clarify the situation until you closed the account. All I'm asking is to have my account opened, now that I know what the issue was It's an easy fix and seems extreme to ban me from the only legal poker site in my state due to your lack of clear support when I asked over and over what the problem is. On a side note, I noticed my last deposit just came out of my bank account today - if you suspect I'm not supposed to use the account I've always used then why would you still take money out after closing my account? Yet, you can't deposit my winnings into the account. If it's good for deposits, it stands to reason it should also be good for withdrawals. Again, All I'm asking is for my account reopened so I can enjoy the only options to play online poker in my state. I can use the cards issued in my name if that is really the issue.    
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 11/26/2025

  Hello REMOVED,

  Thanks for reaching out! Again, while we cannot go into too much detail on your account over a public forum such as this, whether knowingly or unknowingly, we can confirm that the account was flagged for a violation of our terms and conditions. While we understand there may not have been any sort of malicious intent or anything of that nature behind this violation, upon the completion of a formal review of your account, the decision was ultimately made to close it in accordance with section 5.6 of our terms and conditions: 

  "5.6. We further reserve the general right at any time, and in our sole discretion, to suspend or close your account without further explanation if we consider it necessary or appropriate to do so for any reason. If you register for more than one account, we may terminate all of your accounts or take other actions as required or permitted by applicable laws. In the event that we terminate your account under this provision without regard to a breach of these Terms by you, to the fullest extent permitted by law, we will only refund the unrestricted (i.e., withdrawable) cash balance of your account to you, but not any Bonus Money in your REMOVED(as defined in Section 10.3) then-remaining unconverted to cash."

  In regard to your recent deposit, it appears that was made over the weekend and those typically take the banks a couple of business days to process which is why the charge would not have shown up until earlier this week when the banks reopened from the weekend. Ultimately, we do not process your deposits, your payment provider(s) do. We process the withdrawals, which is when we perform our due diligence of verifying ownership of the payment methods players use on their accounts. Please keep an eye on your email as you'll receive a follow-up regarding a balance correction which will signify when a check for your remaining balance has been sent out, and if you have any additional questions/concerns in the meantime, please don't hesitate to rejoin our 24/7 live support chat.

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a VIP customer of Betrivers Casino and recent my account was temporarily restricted. I have reached out to the customer service team and VIP support on numerous occasions to get information and repeatedly get the same blanket response "that my account is being reviewed". I have asked repeatedly how I can help facilitate the review, and what the timeline is for the review, but still have not received an adequate response.I understand it is at the providers discretion on account activation etc., but I have done nothing wrong to prompt a review of my account per the terms of service.I'm hoping this issue can be resolved in a timely manner and my account be restored, or discussion/correspondence from Betrivers providing an explanation, and/or timeline for the issue to be resolved.Thank you. 

  

  Business Response

  Date: 11/19/2025

  Hello REMOVED,

  Thanks for reaching out! Unfortunately, while we cannot disclose too much of your account information over a public forum such as this, we can confirm that the account has been flagged for a potential violation of our terms and conditions. Review times for this tend to vary depending on the severity of the potential violation(s), but please keep an eye on your email as you'll receive a follow-up correspondence as soon as that has been completed and there is an update to the status of the account. If you have any additional questions/concerns in the meantime, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly! 

  Customer Answer

  Date: 11/19/2025

  Complaint: 24158665
  
  I am rejecting this response because: If there was a violation of the terms of service, someone from Betrivers should contact me to discuss the potential violation.

  Normally an investigation into any situation requires facts and statements from all parties involved.

  I believe I have done nothing intentionally to violate the terms. 

  Being a VIP customer with good standing prior to this potential violation should be taken into consideration and REMOVEDdirect communication with the provider. 

  As a company that prides itself on great customer service, the way this is being handled is anything but.

  I would like my account reinstated or at least a proper timeline for resolution.

  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 11/20/2025

  Hello REMOVED,

  Thanks for reaching out! While we certainly understand the frustration, unfortunately, as mentioned, we cannot disclose much detail on your account over a public forum. Once the review has been completed, you will receive a follow-up email notifying you of your account status, and in the meantime, we've gone ahead and put in a request to have this expedited as much as possible. If you have additional questions/concerns, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly.

  Customer Answer

  Date: 11/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVEDand find that this resolution is satisfactory to me. Putting in an expedited review is acceptable.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday November 14th and Saturday November 15th - Deposited money into betting account OhBetrivers - Betrivers restricted my account - They have $1,000 dollars of my money - I've e-mailed them - no response - I've called them - no answer & no return call - I've chatted with a bot multiple times - no help At this point it appears to be theft and they refuse to contact me - I'm hoping this will get someone's attention and that my issue is resolved. My account should not be restricted or blocked, and they should work on their customer service.

  

  Business Response

  Date: 11/19/2025

  Hello REMOVED,

  Thanks for reaching out! While we cannot disclose too much info on your account over a public forum such as this, we see that there are currently no restrictions on the account and that you were able to successfully complete a withdrawal request for that $1,000. If you ever have any additional questions/concerns regarding your account, please don't hesitate to join our 24/7 live support chat where, after answering a few questions from our chat bot, you'll be able to get connected with one of our support representatives directly! 

• Initial Complaint

  Date:11/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/ 5/25 I won $150 online, I proceeded to cash out. Several hours later I had not received the money yet, so I checked on it only to find out that there was an error during processing everything else has been approved. They said it would take approximately 24 hours for the air to be fixed so I waited and nothing I contacted chat support and was told 24 hours so I waited and again nothing again I contacted chat support I was told by the end of business hours that day it would be resolved and it wasn't the next day I contacted them again so the exact same thing and as you can guess it wasn't on Saturday I contacted chat support and requested the supervisor they said that this issue had been escalated multiple times but nothing if it's been escalated multiple times and nothing was done that tells me they are taking the escalation and tossing it to the side but for it to be tossed multiple times is ridiculous and unacceptable so today when I checked find out is still nothing has been done. Upon contacting chat support today, I was told that it was moved to yet another department and escalated twice since and again nothing. I had been more than patient I have been respectful and polite even knowing when I was being lied to, I still remain respectful and polite this is far past the allotted time frame for the issue. 

  

  Business Response

  Date: 11/18/2025

  Hello REMOVED,

  Upon review we can see that your account was recently flagged for a potential violation of our terms and conditions. While we cannot disclose much more info over a public forum such as this, you'd want to keep an eye on your email as you'll receive a follow-up correspondence as soon as that review has been completed. If you have any additional questions/concerns in the meantime, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly. 

  Thanks,

  Bet Rivers Support Team 

• Initial Complaint

  Date:11/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDbanned my account for no reason. I tried logging on after using their services for months and they said my account was closed and to contact customer support. When I did, they told me it was closed and they did not have to give a reason why. I explained to them that my account was closed after helping my father who doesn't know much about technology set-up an account. Then I noticed my father's account was also closed and he had not even used it yet and gave me the same reason. I did not provide false documentation and even told them I could send a video or go personally with my father to show them I had his consent and authority, and they still denied restoring my account. 

  

  Business Response

  Date: 11/17/2025

  Hello REMOVED,

  Thanks for reaching out! While we cannot disclose much info on your account over a public forum such as this, we can confirm that your account was closed in accordance with section 5.6 of our terms and conditions:

  "5.6. We further reserve the general right at any time, and in our sole discretion, to suspend or close your account without further explanation if we consider it necessary to do so for any reason. If you register for more than one account, we may terminate all of your accounts or take other actions as required by applicable laws. In the event that we terminate your account under this provision without regard to a breach of this Agreement by you, to the fullest extent permitted by law, we will only refund the unrestricted (i.e., withdrawable) cash balance of your account to you, but not any Bonus Money in your REMOVED(as defined in Section 10) then-remaining unconverted to cash."

  Customer Answer

  Date: 11/18/2025

  Complaint: 24153108
  
  I am rejecting this response because: I did not have more than one account; I actually helped my father by making his account for him. His name and social were different from mine. As he is 71 years old and isn't tech savvy, he asked for me to make him an account which I did. I did not make a false account and even told me, and my father would provide any documents necessary to show I had his Authority when he asked me to make him an account. So, it was 2 separate accounts, 1 was mine and the other was my father's. Then after Banning my account, my father's account was also closed. So, your response is invalid for saying we had more than 1 account we had 1 for each of us. And there was no reason for his account to be banned when it was just opened. I understand if I had tried to deceive or fraud the company in any way, but I did not. So, to ban both accounts when nothing wrong was committed and we pay to play makes no sense.
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 11/19/2025

  Hello REMOVED,

  Thanks for reaching out! That is simply a part of the applicable terms that your account was closed under, which lets players know that if they do have more than one account, if an internal decision is made to close one of them, it may be extended to all of them. It is not necessarily the reasoning for your specific account closure. Unfortunately, as mentioned, we cannot disclose much detail on that over a public forum such as this, but to reiterate, we can confirm that an internal decision was made to close your account which is covered in our terms and conditions: 

  "5.6. We further reserve the general right at any time, and in our sole discretion, to suspend or close your account without further explanation if we consider it necessary to do so for any reason..."

  Customer Answer

  Date: 11/20/2025

  Complaint: 24153108
  
  I am rejecting this response because: As they state an internal decision was made to close my account and still states no reason why except that they can close an account without having to tell us? Then states that it extends to all accounts, so what does my account have to do with my father's account being closed? I didn't violate any guidelines or terms, and they yet have to give an explanation why or do anything to resolve what they did.
  
  Sincerely,
  
  REMOVEDLopez 

• Initial Complaint

  Date:11/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've deposited on this account for years. So, I've won on free spins and played another game all of a sudden, I tried to withdraw and all of a sudden, I need to send in proof of address social security card and ID which I did which said it only takes 72 hours and it's been 3 weeks. I've called emailed chatted and account still not fixed it's not fair and it's not right to the customers. 

  

  Business Response

  Date: 11/17/2025

  Hello REMOVED,

  Thanks for reaching out! While we cannot disclose too much detail on your account over a public forum such as this, we can confirm that the document requests were opened due to a recent change in your account information. We went ahead and had your document review expedited however, it appears one of them had to be reopened. You should have received a follow-up email regarding this not too long ago, but if you find yourself needing any assistance with completing the last request, please don't hesitate to join our 24/7 live support chat and we'll gladly help walk you through it! 

  Customer Answer

  Date: 11/21/2025

  Complaint: 24152506
  
  I am rejecting this response because: I sent in the correct document, and it got rejected my address is on it.
  

  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 11/24/2025

  Hell REMOVED,

  Thank you for reaching out! We see that your most recent upload was approved and your account unrestricted. We appreciate your patience throughout the document review process, and if you have any additional questions/concerns, please don't hesitate to join our 24/7 live support chat and we'll gladly assist! 

• Initial Complaint

  Date:11/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my account was closed for no reason when I tried to log in it says failed to log in due to many failed passwords which is never failed but then I tried to change my password, and it says my account was closed and gave me no reason. I have spent over 300$ just to get around 50 or more spins on the new slots in November just to get my account closed for no reason less then 3 hours before I would of received my bonus spins and if I do get my account back I prolly wont be accommodated for those spins and more for my troubles that had nothing to do with me. I tried to contact support to reopen my account as the error message had said they said I would revive an REMOVEDand I never did. Only email I got was informing me my account was closed. I dont violate any tos I deposited from my Venmo which is verified under my government name and ssn so that cant be the problem. So, what is it? And how do I get my account reopened or do I have to wait a year to get an email back???? The pictures below are proof of it saying to contact support to reopen my account and it saying my account was closed got to many failed passwords, but I never once failed my password at all.  

  

  Business Response

  Date: 11/08/2025

  Hello,

  While we cannot speak to account specifics on a third-party platform, please know per the terms and conditions we can suspend and close accounts without reason. The terms specifically state:

  5.6. We further reserve the general right at any time, and in our sole discretion, to suspend or close your account without further explanation if we consider it necessary or appropriate to do so for any reason. If you register for more than one account, we may terminate all of your accounts or take other actions as required or permitted by applicable laws. In the event that we terminate your account under this provision without regard to a breach of this Agreement by you, to the fullest extent permitted by law, we will only refund the unrestricted (i.e., withdrawable) cash balance of your account to you, but not any Bonus Money in your REMOVED(as defined in Section 10 below) then- remaining unconverted to cash.

  We understand that this is not the answer you wish to hear, but regretfully the decision at this time stands.