Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 20453451
  
  I am rejecting this response because:

  to whom it may concern, 

  
  

  The reason I have not been able to respond in a timely fashion is that I have not only been made extremely ill by the unsafe living conditions I was forced to endure by this property management and landlord, but I have been putting all of my energy into preparing to flee for my life. Once the property responded to my initial complaint with the BBB I realized that they were simply not willing to make the actual critical repairs and industry standard inspections and remediation that would make the apartment safe to live in once again. It also became clear to me that at the rate my health was declining as a result of these inhumane condition, I wouldn't be safe waiting for a drawn out negotiation while remaining in the unit and the business made no move or offer for emergency accommodation or relocation. 

  
  

  Having evacuated myself and my belongings I am now in a safe place to continue the discussion and work towards a resolution, but ultimately this is a massive failure on the part of CORE Spaces and the property management staff at *****. Unprofessional, disrespectful, neglectful, and apathetic towards the health and safety of the residents, this business needs to be held accountable not just to me but to the residents and tenants they continue to abuse and exploit. 

  
  

  To this email I will attach the letter I sent to the property manager, *****************, but also handed a physical copy of to an associate in the front office. In it I have summarized the timeline of communications between myself and the staff at ***** which clearly exemplifies their failure to follow state laws, municipal codes and basic human decency.  

  
  

  Thank you for your consideration, 

  *************************;

  
  Sincerely,
  
  *************************;   intenance team responded, but once the officer left, they turned incredibly rude and hostile, telling me that I "should have called maintenance rather than the county" in addition I received a lease violation citation which listed my offence as "soliciting" just because I was asking around to see if my neighbors were experiencing similar issues. Pressing code violations and safety concerns aside, the management team put in place here by Core Spaces is incredibly unprofessional, unresponsive, misleading, manipulative, and discriminatory. They don't want me to talk to my neighbors because the more I do the more horror stories of incompetence bordering on maliciousness I hear. More folks want to come forward, but we're all afraid of retaliation by management as they have clearly demonstrated in my case. Most of us who have been abused or neglected by the property management are also low income or disabled. We are vulnerable and they use it to keep us silent.

  Business Response

  Date: 08/23/2023

  The Community Manager at this property has already responded to the resident directly. Sharing our response and additional context below:

  The start of any type of **** issues within the units did start following a property-wide blackout that was caused by a large storm that came through the area in July. Our team communicated with residents throughout the process as we worked to get power back on property as soon as possible. We have also taken the appropriate steps to make the repairs to the chillers and employed an **** vendor to make the necessary repairs.  Due to the age of our system, some of the parts are on backorder. The vendor has made any/all repairs that they were able to while waiting for the parts that have a long-lead time to arrive.  The date of expected arrival is September 1, 2023.  Repairs will be made as soon as possible after all supplies arrive to the vendor. 

  At this point we have not been made aware of any damage that has occurred to any personal property, and we were not aware of any further damage to this residents unit until receiving this BBB claim. With the current state of the **** system, there are no temperatures that are over 78 degrees reported to date, and we are doing everything in our power to ensure that the residents are as comfortable as possible.
  
  We have taken all steps to fully mitigate the **** issue on property and we will have further resolution as soon as the replacement parts for the chiller arrive.
  
  The two days the resident needed to seek shelter was an issue from the power outage, and this was an issue that was out of our control. However, we understand the inconvenience this may have caused, and we have accommodated this residents request for reimbursement for the two days the power was out. We have credited $50 to this residents account.
  
  We will work with the resident directly on the other maintenance issues mentioned. We have also reminded the resident that work orders are required for our maintenance team to address issues and have asked this resident to submit work orders moving forward, so we can address issues quickly and efficiently.
  
  We strive to deliver the very best customer service to our residents, and our team is always available to address issues or answer questions via email, phone and work order requests. 

  
  

  Customer Answer

  Date: 09/05/2023

  Complaint: 20453451
  
  I am rejecting this response because: 

  to whom it may concern, 

  
  

  The reason I have not been able to respond in a timely fashion is that I have not only been made extremely ill by the unsafe living conditions I was forced to endure by this property management and landlord, but I have been putting all of my energy into preparing to flee for my life. Once the property responded to my initial complaint with the BBB I realized that they were simply not willing to make the actual critical repairs and industry standard inspections and remediation that would make the apartment safe to live in once again. It also became clear to me that at the rate my health was declining as a result of these inhumane condition, I wouldn't be safe waiting for a drawn out negotiation while remaining in the unit and the business made no move or offer for emergency accommodation or relocation. 

  
  

  Having evacuated myself and my belongings I am now in a safe place to continue the discussion and work towards a resolution, but ultimately this is a massive failure on the part of CORE Spaces and the property management staff at *****. Unprofessional, disrespectful, neglectful, and apathetic towards the health and safety of the residents, this business needs to be held accountable not just to me but to the residents and tenants they continue to abuse and exploit. 

  
  

  To this email I will attach the letter I sent to the property manager, *****************, but also handed a physical copy of to an associate in the front office. In it I have summarized the timeline of communications between myself and the staff at ***** which clearly exemplifies their failure to follow state laws, municipal codes and basic human decency.  

  
  

  Thank you for your consideration, 

  ****** Deutsch 

  
  
  Sincerely,
  
  ********************

  Business Response

  Date: 01/11/2024

  Dear ******************** and *******************************,
  
  We hope you are doing well, and we appreciate the detailed account of your concerns and experiences during your tenancy at ****************. We understand the gravity of the situation you've outlined and sincerely apologize for any distress or inconvenience you may have faced during this time.
  
  Firstly, we want to address the power outage that occurred in July. Unfortunately, the outage was beyond our control and was a result of unforeseen weather conditions. However, we immediately took steps to mitigate the impact on our residents by providing temporary window units to ensure a comfortable living environment until the chiller issue was completely resolved.
  
  Regarding the chiller malfunction and the subsequent organic growth, I want you to know that we treated the matter seriously. We took prompt and appropriate steps to remediate the situation as soon as we were informed of the chiller being down and the presence of organic growth. We understand the importance of a habitable living space and regret any inconvenience this may have caused you.
  
  To acknowledge the power outage, we have credited your account with $50 as a courtesy gesture. We genuinely value our residents and strive to address concerns promptly and fairly.
  
  However, after careful consideration, we must respectfully communicate that we cannot agree to your proposed settlement terms. We have taken the necessary measures to rectify the issues promptly and believe that the credited amount adequately reflects our commitment to addressing your challenges.
  
  While we understand the difficulty of your situation and sympathize with your concerns, we can't give you additional compensation beyond the amount that was credited. We hope you find satisfaction in our efforts to resolve the matter quickly and efficiently.
  
  If there are outstanding issues that need further attention, please do not hesitate to let our management know. We appreciate your understanding about this.

• Initial Complaint

  Date:11/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our son **** is a sophomore at ********** and renting an apartment. They rent from Core Spaces property in ************* at a complex called Beaver Hill. He lives with his roommate and they pay $999/mth each. on Sept 30th he submitted via a web site to renew his lease for the 2023-2024 school year. He and his roommate submitted for a renewal at the same time. Core Spaces employees refuse to believe they hit the request to renew at the same time stating **** did not submit in time for the renewal rate to stay the same. They offered a lease to his roommate for $999/mth however for **** because their systems do not see ****'s renewal his lease is $1359/mth (a 36% increase!). They are taking advantage of a young man at college! Please help. I have spoke with the Apartment Complex *************************** and the Regional Manager ************ and both refuse to correct the monthly amount claiming it is their common practice to charge different rates for the same room. I have also emailed their general email box and no answer. I called both their ********* and their TX office and no one has called me back. I also emailed ***** G's manager *************************** today and waiting to hear back however ***** advised he will not help either. Appreciate your help.

  Business Response

  Date: 01/11/2024

  Please see the response attached for the complaint filed by ********************* case #********. Should you have any additional questions please let me know. Thank you.