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Business Profile

Bank

BMO Bank N.A.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for BMO Bank N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BMO Bank N.A. has 969 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 436 Customer Reviews

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    Review Details

    • David S

      Date: 08/01/2025

      I read complaints and reviews for an hour today and I can tell you that *** does shady practices for every type of account. If you want to file a complaint you must go thru the cpfb - here on BBB they simply mail a letter to you that doesn't address your problem, and the BBB complaint times out. Disgusting. 

    • Gidget P

      Date: 07/30/2025

      I've been a loyal customer of *** (formerly ********************* for over 10 years, but my recent experience at the ******* branch was beyond disappointing it was dehumanizing. After my purse was stolen with all my ID and cards, I went in urgently needing help to access my own money while in the middle of a move. I expected security. What I didn't expect was to be treated like a criminal. No one addressed me by name, offered solutions, or showed the slightest empathy. As an African American woman, I left feeling profiled, dismissed, and completely unsupported. The behavior from the branch manager was especially unacceptable cold, unhelpful, and lacking any leadership or care. I left that branch not just without access to my funds, but with the deep disappointment of being mistreated by a bank I once trusted.

    • Jason L

      Date: 07/22/2025

      I was a *** customer after ******************** had transferred I began with Bank of the West and they were a good bank *** has become the worst bank I have ever dealt with in my life they were supposed to be investigating a fraud investigation never got a hold of me and gave the money back to the people that scammed me I gave them money out of my pocket because my bank just let them have it without doing any kind of investigation this is the worst bank ever I would never use them I wouldn't tell everybody not to use them they don't care about you they're a Canadian based company if you live in the ************* you don't mean anything to them.

    • Matt M

      Date: 07/18/2025

      We got a home equity line of credit from this bank and have had so many issues with it. Terrible communication, incapable staff, issue after issue. DO NOT DO BUSINESS WITH THIS BANK! I regret having ever talked to them. We are trying to pay this loan off as fast as possible, and we will close the account as soon as we can. DO NOT TRUS BMO HARRIS! 

    • Branden M

      Date: 07/13/2025

      I've been banking with *** since November 2023 and everything was great until the last 3 weeks. They ran my credit profile for no apparent reason, and it made me have a hard inquiry on my credit report, for literally no reason at all, there was nothing that said why it made a hard inquiry. The fraud department was even puzzled and said they cannot find evidence on their end that they did such a thing, unbelievable. Then I've got a check that came in that *** authorized and they said it was fraud. They put a 2 week hold on my account and gave me no explanation as to why it would take that long, then after waiting for 2 weeks I never even got my check, they screwed me over, then the fraud department decided to close my account AND end my relationship and any future relationship with them. The absolute worst thing that can ever be done to someone. I still had direct deposit from my job, I live paycheck to paycheck, I cannot be in this predicament, but it somehow happened. I do not wish this on any enemy I have, EVER. they screwed my credit, and they robbed me of my check again, with no explanation of why any of this was happening. 

    • Katherine M

      Date: 07/10/2025

      If I could leave zero stars I would. I was given no notice to my account being closed. I found out through credit karma that it was closed. Only now able to contact customer support for them to be told not to share anything, other than its within **** right to close an account at any time for any reason. To close hundreds of accounts with no notice & affecting peoples credit scores and livelihoods, is outrageous and *********** not bank here.

    • Dre M

      Date: 07/10/2025

      Been banking with Bank of the west for over 25 years, now its BMO, and now they closed by account without any notice. Tried to send my wife money to pay some bills and groceries and was not allowed to send money because my account was closed. *************. I knew it was time to change when they were bought off by ***. 

    • Mary P

      Date: 07/08/2025

      I opened an account with *** 3 months ago for the promotions of $400, I called today to give me my bonus, and they told me that I don't have any promotion code, can you believe it? After my next direct deposit I'm closing my account. It is a scam, they don't deserve not even 1 star. 

    • Darryl F

      Date: 07/08/2025

      *** cost me over $500 in fees and interest when they failed to pay my credit card on the date specified in the app on two consecutive months. In frustration I called to close my accounts, they offered to send me a paper check in 6-8 weeks. I told them I would initiate a transfer. They then charged me fees for being below minimum balance! they said they could not close the account because it had a negative balance. I have to transfer money in then immediately call to close. I expect they will assess more fees to this will be an endless loop. Tell anyone you can to avoid *** at all costs!!!!!

    • Justan U

      Date: 07/07/2025

      Use any other bank available for your banking needs. The worst banking I've experienced in my life.

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