ComplaintsforBMO Bank N.A.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 4/9/24 BMO sent me email stating that my payment to Chase will be send by check instead of electronic payment. The reason given was insufficient funds in my checking account. The payment was $17k and shortage was about $200 on that day. The payment was scheduled for - 4/15/24. As of 4/10/24 I had a deposit of $6k bringing total in my account to over $23k. More than sufficient to cover all the payments already booked. This is what they said on 4/9/24:Payments to CHASE ***************** are typically sent electronically, but this payment was sent as a check. Your check may be cashed, and the money withdrawn from your account, before or after the Deliver By Date. Please make sure you have enough money in your account to cover the payment.They clearly stated that they send payment already. This is a reason I did not contacted customer support.Today 4/17/24 Chase notify me that they did not receive my payment. According to my account details (BMO) check 5585 may be cashed on or after Apr 15 2024. The due date was 4/16/24.I have problem with this approach. Action taken by BMO without contacting me is affecting my credit rating. I pay my credit cards in full every month and have not paid any interest for decades. I do not know when ***** will receive this payment and how they will treat delay. Just in case I have made today emergency payment of $200 to cover minimum payment from last statement.What rights BMO has to change my payments based on assumption? And issue check on my behave? I would agree if they would not submit payment on scheduled date because of insufficient funds but this is not a case here.If there is any interest charge on my Chase card I want BMO to refund it immediately. Also I want them to correct my credit report clearly stating that payment delay was a result of banks procedures.

  

  Business response

  04/19/2024

  We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A call was made to ***************************** on April 19, ********************************************* the complaint.  In the interest of protecting our customers confidentiality, we are not posting the details of the call in this forum.  Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

  Customer response

  04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ON OR ABOUT MARCH 29TH, 2023 my BMO card was used without my knowledge and consent. I had physical possession of the card. I received a text message once saying that a charge for UBER for $109 was being requested to be authorized. I denied it. I used UBER about a year ago and do not have the program installed on my phone currently. A total of 12 charges were attempted and 4 were granted/posted for about $310. I filed a report and made several calls to BMO and nothing has been done. The money has not been refunded. UBER doesn't want to admit or help either.

  

  Business response

  04/18/2024

  We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A letter was sent *********************** on April 18, ********************************************* the complaint.  In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  **************************** client handling is just not acceptable, on few occasions just told to me as a customer that he does not need my business and show me the door! Ultimately, I did move my business account to different bank and finally my checking account as well. Allegedly he is there a branch manager. He could not solve the issue of charging the paper statement while we could log in and we did not need to pay monthly fee. He is the senior abuser as well not listening to the end of my issues. The bank owes me $15 for charging the paper statements during the 2023 plus some reimbursement for my time and verbal abuse by ************************. Sincerely, ****************************

  

  Business response

  04/17/2024

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A call was placed to ************************* on April 17, 2024, addressing their concerns. In the interest of protecting our customers confidentiality,we are not posting a summary of the call in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I open a business checking account with this bank as a new. Customer a business customer Im a real estate broker when we open business accounts we trust banks with our hard working funds. I open my account depositing a big deposit at opening two days later Im locked out of my online banking called customer service representative immediately unlocked my account not even five minutes later my account was back locked I gave them another call I was ordered to go verify myself into a branch I was told Wednesday I visited branch that Friday got verified told my account will be unlocked weekend has now passed I call customer service again because at this point this is unprofessional account hasnt been unlocked customer service called branch I verified myself at so they can confirm they confirmed Ive been verified customer service branch and myself are all on three way phone call ended assuring me Im good to go its now Thursday smh account has still been locked no way in signing online account now i just had a baby this whole situation has caused me postpartum depression THIS IS A NIGHTMARE AND STRESSFUL Ive never been thru this ever in life my business is also at a stand still because again is causing financial trauma. I deposit serious funds here I mean go verify my funds and unlock my account I have did everything I was asked to do I verified my identity my funds are verified being they came from the irs treasury my property taxes I just want my account unlocked so I can enjoy my new business account I dont know what the problem is and Im getting the run around if you guys dont want be as a customer okay but release my funds i dont condone fraudulent activities or anything do what you guys have to do and release my account THIS IS VERY UNPROFESSIONAL AND I DONT SEE HOW ANYONE CAN JUST THINK ITS OKAY TO HOLD AOMEONE HARD WORKING EARNINGS

  

  Business response

  04/17/2024

  We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A letter was sent to ******************* on April 17, ********************************************* the complaint. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

  Customer response

  04/18/2024

   
  Complaint: 21563963
  
  I am rejecting this response because:

  THIS COMPANY HASNT GIVING ME ANY ANSWERS GOING FORWARD THATS VERY UNPROFESSIONAL AND UNACCEPTABLE THAT YOUR COMPANY IS HOLDING MY FUNDS A LARGE AMOUNT I NEED ANSWERS ASAP THIS IS NOT OKAY ALL THESE AUTOMATED REPLIES FROM THIS BUSINESS NEEDS TO STOP TALK TO ME AS I AM A REAL HUMAN I NEED MY FUNDS RELEASE ASAP 
  Sincerely,
  
  *******************

  

  Business response

  04/18/2024

  A letter was sent to ******************* on April 17, ********************************************* the complaint.Our stance remains unchanged, and we ask that the customer allow sufficient time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

  Customer response

  04/18/2024

   
  Complaint: 21563963
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Lease agreement paid off in December of 2020. Agreement #**********-001. Company fails to provide Release of Lien so I can get clear title on the equipment. We currently have sold this equipment but purchase cannot register as we cannot get clear title. I got paper copies of release of lien from company but the **************** has not been provided information so titles can be released.

  Customer response

  04/11/2024

  Attachments here.

  

  Business response

  04/15/2024

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A call was placed to the customer on April 12, 2024, addressing their concerns. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We had an issue with identify theft where someone had stolen our sim from my cell phone and was accessing our bank accounts. I called *** Alto to let them know that this was occurring and to freeze the account. Once I got my other things figured out, I contacted them to get access to the account again and was sent to the fraud area. I got the run around from that group, not telling me exactly what I needed to do to prove that I was myself. I also was told at one point that they tried to contact me, which would not have been possible as I had to change my cell phone number since it was used and dumped. In February, I was told that the account was being closed. I have tried to get them to send me my money, but keep getting the run around from them. They cannot send to the account that it was originally sent from as that had to be closed. I just talked with them today and was given a new email to send a note to as they did not have any answers. I would just like to be given a concreate timeline for when my money will be returned and how.

  

  Business response

  04/16/2024

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent today April 16, 2024, addressing the concerns brought ** in the complaint. Please allow ** to seven days for receipt.  ** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have a direct deposit from social security into BMO and now they closed my account within 6 days.I did call BMO customer representative and they said we will mail your check 7 to 10 business days. I also had a small deposit from a investment account and the last I look at it showing zero balance. I had to call again that the representative told me you will receive your check two weeks.I ask what about my social security check? Well that one we never receive it? But it did show after the account was closed. I will never deal with BMO Bank again! I think they are irresponsible and unprofessional conduct! It is possible that social security deposit check took it back and mail it to my address or it will be a late deposit into my other old existing checking account

  

  Business response

  04/17/2024

  We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A letter was sent to ************************* on April 17, ********************************************* the complaint.  In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I opened a checking account online with ***. I transfered $150 to this account. I then set up a payment for my phone bill using this account number. The next day I found out my account was frozen due to fraud activity. I have not been told why or when my case will be resolved. They have been holding my deposit and I was charged a $15 fund return fee by ******** because I wasn't notified my account was frozen. I only found out when I tried to open the app and I didn't allow me to.

  

  Business response

  04/15/2024

  We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A letter was sent to ******************* on April 15, ********************************************* the complaint.  In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We recently bought an RV and got our loan through BMO Bank. On/Around February 9, 2024 I had called and requested a copy of our lien/condition lien/title release to be sent to the *** in ****** (we are Alaska residents stationed in ******* with the military). I gave the customer service rep the info for them to process my request to have the documentation sent to the ***. That never happened. So I called, again, on March 28, 2024 and was told they would email me a copy of the lien/title information and that it would take 2-3 business days. I followed up Wednesday (thats 3 times now) and was told by either Thursday or Friday that I would have that information. All three times I spoke to a customer service rep, they didnt comprehend English very well and it was extremelt frustrating trying to convey what I needed. In addition, our temporary registration on our RV is going to run out and we STILL do not have a copy of our title/conditional lien release. Horrible bank with horrible customer service.

  

  Business response

  04/17/2024

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. Correspondence was sent to **** Do on April 17, 2024, addressing their concerns. In the interest of protecting our customers confidentiality,we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On March 15, 2024, I paid a truck payment online via *********** app. There was a glitch in the system. And somehow their system debited my bank twice, for $650 each. I only intended to make one payment. I called them on the 15th and then again on the 19th. And on the twenty first and each time they said they would refund my money. They first told me they would wire it back to me. That was false. Then they told me they would send a cashier's check. I have been waiting three weeks. They have never sent a check and they're making me jump through hoops to get my money back. They are telling me if I want to stop. Pay the check that never came that. I have to fill out additional forms and that they only have the capabilities of going through the mail. I feel that they have no intention of returning my six hundred and fifty dollars. There are numerous complaints against BMO. Bank on the internet. I feel like this company is fraudulent. I want my six hundred and fifty dollars returned to me.

  

  Business response

  04/11/2024

  We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A letter was sent to *********************** on April 11, ********************************************* the complaint.  In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

  Customer response

  04/11/2024

   
  Complaint: 21533764
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩