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Important information
- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Becoming a gold star property manager: Lessons from the FTC’s case against Greystar
On January 16, 2025, The FTC and state of Colorado have filed a complaint against Greystar. The complaint alleges Greystar routinely advertises deceptively low rents to lure in renters. Greystar has waited until prospective tenants provided personal information or paid nonrefundable fees before revealing that tenants are responsible for paying mandatory fees on top of the advertised rental price. These fees inflate monthly leasing costs significantly, sometimes by more than 10% over advertised rates.
The complaint, which is pending in the District of Colorado, claims Greystar’s deceptive advertisements have cost renters hundreds of millions of dollars in nonrefundable fees and higher-than-advertised leasing costs. For more info please click here.
Business Details
- Local BBB:
- BBB of Chicago & Northern Illinois
- BBB File Opened:
- 9/21/2011
- Business Started:
- 1/1/2007
- Business Started Locally:
- 1/1/2007
- Business Management:
- Business Manager, Manager
Additional Contact Information
- Customer Contacts
- Business Manager, Manager
- Additional Phone Numbers
- Other Phone: (312) 205-6504
Additional Information
- Business Categories
- Apartments
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