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Business Profile

Apartment Rental Services

Laramar Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

This profile includes complaints for Laramar Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Laramar Group LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in 2019 i moved to these apartments called Overlooke at **************** apartment, i paid $350 deposit i stayed and renewed my lease every year until 2022 when i moved, i am now being charged $476 and none of my deposit was applied towards my balance. I need this to be readjusted accordingly it's preventing me from being able to move out of complex.

    • Initial Complaint

      Date:04/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My unit was overrun with black mold. I reported the leak through the work order portal 11/2024 and the maintenance manager covered the mold with plywood and never came back. Staff on the office changed almost daily so my emails requesting an update were unanswered. I became severely ill and continued to attempt to contact anyone. The only time I got a response was after I posted pictures of the mold and cover up on a ****** review for the apartment complex. I could not and did not live in my home for two months while the health department came in to file an official health code violation which required them to act accordingly. Prior to the violation and still, I have seen several medical providers including emergency department visits, specialists, experienced painful testing, and minor surgery to repair symptoms caused by the chronic mold exposure. Medically, my symptoms qualified as a level 3 exposure. was never offered any type of accommodation to another unit or per diem despite being legally obligated to do so under the Colorado Warranty of Habitability. Upon returning to my home after the repairs were made, I have been harassed by staff multiple times in what feels like retaliation. Including a call to animal control about "abandoned dogs" when I was out of the apartment for less than two hours. I came back five days ago to pack what's salvageable and to move out. I can't even pack and leave in accordance to my lease without fear of retaliatory acts by management. Every item in my apartment that is porous, must be destroyed and replaced because of the long term exposure to mold. My wardrobe, mattress, and couches are all contaminated. I have thousands of dollars in medical bills with ample medical evidence. As well as over 75 photographs, every piece of communication ever sent or received, and every work order.

    • Initial Complaint

      Date:01/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of the apartment and a room mate addendum was signed and I was released from the apartment and all responsibility of the apartment. See email attached. I contacted the apartment and they have a new management and could not assist advise that I contact Laramer but was unsuccessful. This is affecting my ability to find residency and affecting my credit. The resolution is to have this removed from all background checks including one specifically for apartments checks and my all credit bureaus.

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Laramar Group doing business as ****** Lofts, took my deposit money for an apartment I applied for on 10/30/24. I did not get the apartment for an unknown reason. I was promised my deposit back if I didn't get the apartment, but the business kept my monies. I made several attempts to collect my monies but was "ignored" by the manager of ****** Loft and his staff.I am requesting my full deposit of $578.60

    • Initial Complaint

      Date:06/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lived in Churchills Choice in **************, **, before it was sold. An employee put my name on a lease (4520-412) with my sister and her husband without my permission. I lived in that apartment previously with my mother before moving into my own place in July 2017. My mother moved into a different apartment in the same building. I never signed a lease and they were evicted. I am now being contacted by a collection agency in regards to money they owe and am getting the run around from all management companies involved.

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the access into the property has been broken for weeks.tenants are unable to utilize the app system they have in place, to enter the building, let package handlers in, or guests the front door does not open!!!!! someone has to be available to let you in - which is a major safety hazard!!!!calls are being unanswered regarding safety concerns - it is not safe nor NORMAL, for doors to be jammed and building entry to be faulty in this city!

    • Initial Complaint

      Date:05/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Has an outstanding balance ********

    • Initial Complaint

      Date:03/10/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived here 2 years, and signed by renewal lease last Aug 2022, due to delay with office staff. My lease expires 4/5/2023. The new office staff said they needed me to go to office to sign a lease as that lease was not correct. They charged me about an additional $300 this month, because they said my lease expired, even though I have a lease signed by the office saying it expires 4/05/23. So they told me they would credit the money when I came in and sign. LIES!!! I took them the lease and they implied and pretty much said, that I must have printed the lease and signed it myself. I signed that lease in their office with the previous staff that was there. The office manager, ******, was very unprofessional and said I must have printed off the computer. I don't have a printer but would not do that either. I signed that lease in front of the staff, who signed it as the apartment office. They said my lease is "fake", like I signed it myself cause they do not recognize the signature. Total ****** people do not sign exactly the same every time. Now they refuse to give me my money, my account is in the hole. They made copies of the lease, very unprofessional. I am not a criminal, my job requires a background screening every year and fingerprinting. I complained to their **************** and filed a complaint with the ****************************** in ***********. I also contact Spectrum Watchdog to make a report.

    • Initial Complaint

      Date:11/01/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of an apartment in 2017. My daughter and I recently applied for an apartment and were denied because I had an outstanding balance that was sent to collections and I was never notified of this balance. I contacted the apartment complex and they stated I owed $533. However, in the five years that I've been out of that apartment, I was NEVER notified of an outstanding balance that went to collections. When I spoke to the gentleman at *****************************, ************, **, he stated that he saw a balance for unpaid utilities. However, my water usage was included in my rent and the electric and cable bills were paid in full upon me vacating the unit. When the gentleman confirmed my telephone number and current address, they were ones I never had. This has caused us to not get an apartment in the area I desired. It is very upsetting and discouraging that we could possibly not have anywhere to live because of the negligence of *****************************. The rental agent also did not contact me after I spoke to him on Monday, September 12.

    • Initial Complaint

      Date:10/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother moved out of an apartment in 2017. She and I recently applied for an apartment and were denied because she had an outstanding balance that was sent to collections. We contacted the apartment complex and they stated she owed $533. However, in the five years that she's been out of that apartment, she was NEVER notified of an outstanding balance. When she spoke to the gentleman at ********* Apartments, ************, **, he stated that he saw a balance for unpaid utilities. However, her water usage was included and her electric and cable bills were paid in full. When the gentleman confirmed her telephone number and current address, they were ones she never had. This has caused us to not get an apartment in the area we desire. It is very upsetting and discouraging that we could possibly not have anywhere to live because of the negligence of ********* Apartments.

    Laramar Group LLC is NOT a BBB Accredited Business.

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