Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a round-trip flight from ******* to *********** months in advance of our trip, only to be surprised with a cancellation upon arriving at the airline terminal for our return flight. The airline attendant simply said that the flight had been over-booked and that we were being bumped ONE day later than initially paid for. She argued that because we hadnt completed the online check-in, essentially we were saying to the airline that we werent planning on flying, never mind the fact that this trip was booked far in advance. Then she proceeds to tell me that an offer had been emailed to me in case we wanted to volunteer for a later flight. I didnt opt for it because we had specific travel plans with important timelines to meet. We arrived for our flight at 6:15am upon returning our rental car, and now we had nowhere to go, and no form of transportation. When she finally found a flight for us, she offered a measly $25/person meal voucher and a rehearsed apology. The meal vouchers for breakfast, lunch and dinner were only usable inside the terminals. And guess what, when we arrived at the gate to go inside, we were denied entry because it was too early, and were told that we had to wait at least 10 hours!!!!! So the vouchers became useless at that point. We had to pay a $40 USD taxi to take us to a relatives house at 7:00am and were forced to wait until late evening. This is completely unacceptable. With a day lost, we are going to be unable to open and operate our business on Monday morning which will result in an excessive loss of revenue, thanks to this airlines irresponsible action of bumping flights that had already been paid for.

  Business Response

  Date: 12/09/2023

  Dear ************* 

  We acknowledge receipt your complaint . A customer service representative will contact you shortly to review your case. 

  Sincerely,

  Volaris Customer Resolution

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight on 10/25/23 to visit my brother who was having surgery. I called to reschedule the flight on 10/20/23 due to unforeseen circumstances and the surgery being delayed. I wanted to change the fight to 11/9 but was told by Volaris staff that I was unable to change the flight. On the Volaris website it states that flights can be changed as long as it is 4 hours prior to the flight. I called several days prior to the flight to ensure I would give the airlines adequate time. I was willing to pay the price difference and fees associated with changing the flight but the airlines did not allow me to reschedule the flight. I had to instead give up my tickets for 10/25 and purchase additional tickets for 11/9. Not only did I have to spend money for two tickets, but the second flight was cancelled and the only flight that was offered was to another destination. The airline staff was extremely rude and did nothing to compensate me for the flight cancellation. I had to travel to an alternate destination and pay for additional transportation for where I needed to go for my brothers surgery. All of this inconvenience was caused because the airline did not allow me to reschedule the flight. I feel that I should be compensated for the lost money that I paid for the first flight that I was not allowed to reschedule. I also feel that I should be compensated for the second flight that was cancelled.

  Business Response

  Date: 12/06/2023

  Dear *****************,

  We acknowledge receipt your complaint . A customer service representative will contact you shortly to review your case

  Sincerely,

  Volaris Customer Resolution

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20913107
  
  I am rejecting this response because:
  Volaris reached out through the BBB on 12/6 stating that they would contact me. No contact has been made by Volaris. I would like them to contact me so that the issue can be discussed. I would still like to be refunded for the tickets that I was not allowed to reschedule per their policy.
  Thank you so much
  Best regards

   
  ***********************

  Business Response

  Date: 12/19/2023

  Dear ****************,
  
  We are writing in reply to BBB case number 20913107. 
  
  We understand that your travel plans can change unexpectedly, we would like to confirm that in service to our clients we support you by reintegrating total amount of booking in electronic credits for future transportation with Volaris. It is important to consider that if the credit has not been used before marked date it will be lost and may not be used.
  
  The electronic credit information is sent to the email address registered in booking.
  
  Booking: DDQ46D
  Route: TIJ-LAP-TIJ
  
  Thank you for your understanding.
  
  Sincerely,
  
  Volaris Customer Resolution
  

  Customer Answer

  Date: 12/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 17th of November at 9:05PM, my family and I were prepping to board Volaris airlines to fly to *********************), ******** from ***********, ****** (Reservation code: JGFH7K & seat 16F). A Volaris representative named ***************************************** repeatedly harrassed me to pay for my pink carry on with wheels via the Volaris website. This item weighed under 20 ************** cm The carry on had my CPAP machine for sleep apnea and daily meds, including insulin. By threat of not being allowed to board the plane. The payment was made and a larger charge than $100 was charged to my debit card. I am requesting a full refund as Volaris airlines has never made an issue of carrying my medical equipment with me on my carry on, but it seems any carry on with wheels is not considered a carrying on per Volaris representatives, even though the medical devices and medicine are a complete necessity since there is fear of luggage being lost by staff. Ive attached the charges made on the Volaris website and then the excess charge that came across on my debit card. Please refund the charges at the expense of Volaris airlines for denying me to bring my CPAP machine on board. Volaris airlines is stealing from their customers by not clarifying what can and cannot be considered a carry on. To pressure a customer right before a flight is not ethical nor respectful. This process is extorting money from those customers who cannot afford first class. Thank you, ********************************

  Business Response

  Date: 12/06/2023

  Dear *******************, 

  We acknowledge receipt your complaint.  A customer service representative will contact you shortly to review your case

  Sincerely,

  Volaris Customer Resolution

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother was scheduled to fly out 11/16 at 12:30pm from ************** to ********* **. checkin was done a day prior, oneway ticket type plus the most expensive one, purchased 4 additional bags and services. We drone from IN to ******* and arrived at 12:10pm the agent told us the flight left, she had a bad look on her face and attitude, I asked her to check if the flight left unsure how it left early, she said we lost that flight, I had her look for another day and wouldnt give credit for the flight or bags/services. We ended up being refered to the **************** and the agent in ******* said they couldnt hold the ticket and that CS will send us back to them we paid over $800 for a new flight and services this is very unfair to the consumer and those that drive from far yet she checked in 11/20 at 11:00am but we were told 3hrs prior and CS had cheaper flights than at the airport. I am disabled vet and cant move as fast and my mom does need extra time to get out of the house so we move slow this isnt the first time they do this. I know they do this to a lot of ******* traveler which are older too. .

  Business Response

  Date: 12/06/2023

  Dear *******************, 

  We acknowledge receipt your complaint . A customer service representative will contact you shortly to review your case.

  Sincerely,

  Volaris Customer Resolution

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20904108
  
  I am rejecting this response because:

  No, one has called me yet.

  Sincerely,
  
  *****************************

  Business Response

  Date: 12/14/2023

  Dear *******************, 
  
  We are writing in reply to BBB case number 20904108. 
  
  We confirm that passengers must show up at the airport counters with at least 180 minutes before the flight departure, in this case, being an international flight, an arrival time of three hours before the flight. In service to our clients and based on the agreement with our representative we support you by reintegrating booking C98FFS in electronic credit for future transportation with Volaris. The electronic credit information is sent to the email address registered in booking.
  
  Route: ***-***
  
  Thank you for your understanding.
  
  Sincerely,
  
  Volaris Customer Resolution

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/16 15 year old daughter was traveling as an unaccompanied minor. When we arrived at the airport Volaris claimed a system outage earlier and therefore lots of delays. They delayed her flight by 1.5 hours. The agent also informed us that due to the delay the only way she would be able to fly was to fly alone without any assistance from the staff, we had no choice as she was meeting family in ***********. We where assured she would not miss her connecting flight in *********** and that she would be ok and staff would assist as they could. She arrived to *********** with zero guidance of where to go, she missed her connecting flight as she only had 45 minutes to try and find the gate. The date is 11/17 and my daughters 16 b day and she is alone and unaccompanied in a foreign country with her family waiting for her in ***********. We get on face time and find a volaris desk. This is around 9am. The staff member informs that the only flight available out is 5pm and that they would keep our daughter is a secured office to ensure she would be ok. the flight does not leave until close to 7pm due to more delays. Our minor has now spent her entire b day in an office due to your airline delaying her flight and not wanting to accompany a minor which we paid for and planned for. We have used other airlines in the past to accompany our minor and have never had this issue. it is not only wrong to have left our 16 year old daughter an entire day in the airport alone but it was also a service we paid for and planned for. You left us no choice in ******* and once in ****** we where told we waived the accompany part. We waived as the employee in ******* said we had to choice, either that or she did not fly at all. We will never use your air line again. We wanted to give you an opportunity even though your reviews are not the best. Now we regret as you ruined our daughters b day. I expect my money back for this flight. reservation number a9d9ss

  Business Response

  Date: 12/06/2023

  Dear *******************,

  We acknowledge receipt your complaint. A customer service representative will contact you shortly to review your case

  Sincerely,

  Volaris Customer Resolution

  Customer Answer

  Date: 12/15/2023

   
  Complaint: 20900580
  
  I am rejecting this response because: They said someone would be in contact with me and they have still not reached out.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/19/2023

  Dear ******************,  
  
  We are writing in reply to BBB case number ********.
  
  We regret the inconveniences.  We confirm we applied the corresponding refund of minor fee into the same form of payment on file; refund was applied yesterday, December 18th, 2023, you will be able to see it in your account during the next 07 business days.   
  
  Thank you for your understanding.
  
  Sincerely,
  
  Volaris Customer Resolution

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My reservation number was FGD99K. My flight was supposed to *********** to ******** on 10/28/2023. It was cancelled due to a hurricane. I rescheduled for 10/30/2023 because I was unaware the airport had closed in ******** and when I called they didn't tell me the airport was closed and they made the reservation anyways. The flight was again cancelled, and they would not refund my money only electronic credit, so I made another reservation not knowing the situation at the airport and when I learned the airport was closed I called back and they told me they couldn't do anything else because of their system, the flight ended up being cancelled, I have not received any type of credit either, but in there section 7 of policies that flights originating out of ******* follow the u.s. department of transportation laws.

  Business Response

  Date: 12/05/2023

  Dear ********************,
  

  We are writing in reply to BBB case number 20895648. 
  

  We confirm that we will be processing the refund of booking FGD99K to the original payment method. This reimbursement will be reflected in your account in the next **** business days.
  In service to our clients a compensation of the 25% price of the ticket was issued in electronic credit for future transportation with Volaris; the electronic credit details were sent to email address registered in booking.  
  
  Booking: FGD99K
  Route: JFK-GDL-ACA-GDL-JFK
  

  Thank you for your understanding,
  
  Sincerely,
  
  Volaris Customer Resolution

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have 4 elecronic credits that had an expiration date 11/2/23. Due to my husbands health issues we couldnt make a reservation for traveling. I sent an email to Volaris resolution department and they gave me an electronic credit extension for 3 of us. We are still waiting for the credit extension of my youngest daughter. It has been 15 days and no one has responded to my request about that electronic credit. I have sent tickets and talked to several Volaris Agents and all they say is it will take 48hrs to get that last electronic credit extension but it has been 15 days!! I need help because Volaris is not giving me any response. They did give me an extension for 3 out of the 4 tickets, but they are not bothering to respond about this last credit.

  Business Response

  Date: 11/17/2023

  Dear ************, 
  
  We are writing in reply to BBB  case number 20879775. 
  
  We understand that your travel plans can change unexpectedly. We would like to confirm that in service to our clients and for one time exception we issued new electronic credits for future transportation with Volaris for the total amount of bookings. 
  
  It is important to consider that if the credit has not been used before marked date it will be lost and may not be used.
  
  The electronic credit information is sent to the email address registered in your booking.
  
  Bookings: SHRCMK, AERZ7N, YG4LNQ, CYS8GM and B9TQJP. 
  
  Thank you for your understanding.
  
  Sincerely,
  
  Volaris Customer Resolution

  Customer Answer

  Date: 11/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a round trip ticket from volaris airlines using the credit company Uplift December 2022 for a trip I was taking to coast rica April 2023 the ticket cost approximately 320$As the trip date approached I decided to purchase my luggage using the online system. While making my purchase the system glitched and added additional baggage to my order exceeding my 1 bag. For some reason I could not delete the extra bags so I called customer service and was told there was no way to remove them I had to pay even if I only had one bag. I decided to wait until I arrived at the airport to have them handle it in person. At the airport I was told that if I wanted to receive my boarding pass I had to pay for the extra bags even though I only had one. The cost was 270$ I paid it using my chase card but notified my bank if the situation because it didnt sit right with me and my bank agreed that it was wrong and refunded the charge.It was not until a week later when I tried to check in for my return flight that I found out that Valaris canceled my flight, leaving me stranded in a foreign country. And made me pay $500 for a return flight plus $120 For luggage. Altogether I was charged 320 + 270 + 500 + 120. I am asking for a full refund from Volaris And that they return the original ticket cost to Uplift as they should have when they cancel the ticket.

  Business Response

  Date: 11/17/2023

  Dear ****************
  
  We are writing in reply to BBB case number 20872793. 
  
  We confirm that based on our system a charged back petition was made by the client in booking Q5RZVB, the bank withdrew the funds from Volaris and due to this situation flight ***-*** was removed.
  
  After a validation with our revenue assurance area, we were informed that this charged back petition came out in your favor, we suggest to verify it directly with your bank institution. This charged back petition is the clients responsibility, the requested refund of purchase of new booking does not proceed, we confirm flight was boarded.
  
  After a validation of this reported situation, we could support you by reintegrating the difference in rate in new booking purchased, for an amount of $ ****** USD, in electronic credit for future transportation with Volaris, with a validity of booking of 180 days and with and extension option of 180 more days in case you are not able to redeem it within the first 180 days.
  

  Thank you for your understanding.
  
  Sincerely,
  
  Volaris Customer Resolution

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20872793
  
  I am rejecting this response because: I refuse to do business with Volaris again so a credit to use with the business is not acceptable. The refund issued to my bank was for the 280$ I was wrongfully charged for luggage. This complaint is about the TICKETS. The fees still outstanding is the cost of the original flight the should have been refunded by Volaris to the original creditor Uplift for ******. That charge has now been sent into collection and will cause a negative affect on my credit report if not handled so that needs to be refunded in cash along with the 500$ I had to pay to return to the states after Volaris wrongfully cancelled my return flight with no notice. I am also requesting the 120$ I had to pay to get my bag back to the states.

  Once again the only thing I will accept is a cash refund 

  270$ has been refunded for the wrongfully charged luggage because the bank knew the charge was wrong on Volaris' behalf

  remaining refund needed is:

  ****** for original ticket

  500 for return fight of wronfully cancelled ticket

  120 for bag
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/24/2023

  Dear ****************
  
  We are writing in reply to BBB case number 20872793.
  
  We would to confirm that a charged back petition was made by the client in booking Q5RZVB due to was not satisfied with cost of luggage fee, unfortunately, due to this situation flight ***-*** was removed from booking because the bank withdrew the funds from Volaris.  The charged back petition is the clients responsibility, the requested refund of purchase of new booking with available rate at the moment of purchase does not proceed, we confirm flight was boarded.
  
  After a revalidation of the situation, the only available option to offer you is by reintegrating the difference in rate in new booking purchased, for an amount of $ ****** USD,in electronic credit for future transportation with Volaris, with a validity of booking of 1 year to book with the previous informed characteristics.
  
  Thank you for your understanding.
  
  Sincerely,
  
  Volaris Customer Resolution

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20872793
  
  I am rejecting this response because: The business is refusing to refund me my money. The whole situation was caused by a bagging error on their end which resulted in my having to pay extra money or be stranded in a different country.

   

  Volaris Airlines should have to reimburse my secondary flight (620$) due to them wrongfully canceling my original flight (306$) the should also reimburse UPLIFT (the original creditor) for the original flight for cancellation without notice. But since that has now been charged off to a different creditor I am requesting that payment so it will be off my credit report. 
  

  Once again Volaris tried to scam me out of extra money for baggage and because my bank caught that wrong doing they decided to cancel my flight which was paid through a whole different creditor. That cancellation was done without a notice and resulted in me having to pay out of pocket or be stranded in a foreign country. The only acceptable result is a full refund. I am not accepting an credit because I will never use this airline again
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original flight was delayed one day due to them overbooking all flights. They were hundreds of people stranded at the airport. They placed us in a cheap, dirty hotel by the airport for a night and issued a $100 credit. However, when it came to actually trying to use that voucher it was impossible. If you try to book online, the system takes the voucher but doesnt decrease the total price and asks for a credit card to pay a full price. When you call customer service( mind me it took over a week of 20 calls a day to actually get ahold of a live person), they quote you an outraged price and say that there is nothing they can do. The price online for a one way ticket is $78, the call Center gives you a price of $450. They refuse to help and say it is what it is. The worst airline ever. Horrible customer service, constant delays, worthless vouchers, rude employees. The voucher is about to expire in 2 days and the airline refuses to acknowledge it for having us stay one night at a cheap dirty airport hotel and call off work for nothing. The worst! Never ever again I will fly with them. Their vouchers are worthless and we want an actual refund for the time we had to spent while waiting for our flight to leave

  Business Response

  Date: 11/16/2023

  Dear ******************,
  
  We are writing in reply to BBB case number 20869441.
  
  We regret the inconveniences you may have presented when trying to redeem your electronic credits.
  
  We would like to confirm that credits were already redeemed in bookings QF6KRT and ABTKSZ, valid to travel in next January 11th, ****, route TIJ-CUN.
  
  Based on the above, we confirm the closure of your case.
  
  Sincerely,
  
  Volaris Customer Resolution

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew from *********** to *********** on November 5th, flight Y4344. We checked our stroller at the gate and received a ticket. Upon arrival at ***, there was a last-minute, unannounced change in the baggage claim area, causing confusion. We were redirected to another baggage area, but our stroller was missing. There were no airline representatives available, which, according to airport security, is unusual as airlines should have staff present. Based on my past experiences with Volaris, losing luggage seems common. I've contacted them several times via WhatsApp, but I keep getting disconnected and end up talking to automated responses. I've also submitted a ticket, but there's been no update for six days. Traveling with a toddler without a stroller is extremely challenging, especially when parked far away. This negligence by the airline has been a major inconvenience for my family and me. Travelers stay away from this airline!

  Business Response

  Date: 11/21/2023

  Dear ******************, 
  
  We are writing in reply to BBB  case number 20860429.
  
  We regret the inconveniences. We would like to confirm that we will issue a compensation thought a wire transfer and you will be able to see it in your account during the next ***** business days.
  
  Booking: F995QF
  Route: GDL-***
  
  Thank you for your understanding.
  
  Sincerely,
  
  Volaris Customer Resolution

  Customer Answer

  Date: 11/25/2023

   
  Complaint: 20860429
  
  I am rejecting this response because, until the money is in my bank account, this has not been resolved. 
  Once the money is accounted for, I will resolve this case. 
  
  Sincerely,
  
  *************************