Reviews

This profile includes reviews for Pavlov Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pavlov Media, Inc.

  601 N Country Fair Dr. Champaign, IL 61821

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  Pavlov Media, Inc.

  PO Box 25 Champaign, IL 61824-0025

Review Details

• Review fromJason W

  Date: 01/03/2024

  1 star
  worst service every to exist. I have called and called to get my internet to run at my Apartments and it only works if i hard reset my devices. This is tradable, they blame me for the problem. I am a computer science major and understand how connections work, but the overseas support dose not think that there is a problem on there end. I should not have to pay for a service that does not work!!!!
  if it could be a 0 rating i would do it

  Pavlov Media, Inc.

  Date: 07/18/2025

  We’re sorry to hear about your experience, and we appreciate you taking the time to share it — especially given your background in computer science. It’s clear that you know what you’re doing when it comes to connectivity, and the last thing we want is for you to feel dismissed or unheard when reaching out for support.
  
  Your frustration is completely valid — having to hard reset your devices just to stay online is unacceptable. That’s not the level of service we aim to provide. While some issues can be complex and influenced by multiple factors — including local network hardware or property configurations — our responsibility is to help identify the root cause and find a resolution that works for you.
  
  Please allow us to take a closer look. If you’re willing, email us at [email protected] with the subject line:
  “BBB – [Your Address + Unit Number]”
  Include a brief description of the issue and the devices affected. We’ll have our technical team perform a detailed diagnostic to ensure that everything within our control is working properly — and we’ll let you know if we find anything that requires coordination beyond your unit.
  
  We’re committed to resolving this the right way. Thanks again for raising your concerns.
  
  — SJ
  Pavlov Media

• Review fromNilesh T

  Date: 12/08/2023

  2 stars
  I guess i should have looked at reviews here before signing up with them. But clearly, not many people are looking at these reviews.
  We had a landscape company cut the fiber line that pavlov had laid in May. In November, they sent me an email about the invoice for the repairs which I never got. A month later, they send me a letter by mail that says my "account" is significantly past due (a month is significantly past due??), even though the monthly charges are being paid automatically.
  The person that i talked to, had absolutely no desire to listen. She was "right about all of it", and my only choice was to pay or be turned over to a collections agency.
  The internet service isn't horrible, just this sour interaction.

  Pavlov Media, Inc.

  Date: 07/18/2025

  Thank you for your honest feedback — and for noting that your internet service has been working well. That’s what we aim for, and we appreciate you acknowledging that.
  
  That said, we’re very sorry to hear that your experience with our billing communication and support team left such a negative impression. We agree: conversations about unexpected charges should always be handled with clarity, professionalism, and a willingness to listen. We never want a customer to feel like their concerns are being brushed aside or that their only option is an ultimatum.
  
  We’d like the opportunity to review your case and see if anything was missed or miscommunicated — especially around the timeline and invoicing. Please email us at [email protected] with the subject line:
  “BBB – [Your Name & Address]”
  Include any relevant dates or communication history, and we’ll have a manager take a second look.
  
  Thanks again for the feedback. We’re committed to improving how we communicate and resolve concerns like yours.
  
  — SJ
  Pavlov Media
  
  

• Review fromDeb M

  Date: 07/08/2023

  1 star
  I do not obtain internet services from this company. CCG was recently in our neighborhood to install fiber-optic cable. We did not receive a door tag advising us they would be installing such until after they had installed the cable and had moved on. The City of ***** and other utility companies we contacted had no idea who was working on the boulevard and their trucks had no identifying information. There was a crew of five or six men working in the boulevard in front of our yard and when my husband questioned them as to what they were doing - none of them understood or spoke English. I find that more than difficult to believe but it worked to their advantage. We have a large turn around drive and they consistently blocked both ends with their trucks, equipment and supplies. Since they didn't comprehend English, my husband had to go out several times to gesture to have them move their equipment or move the strung out lines himself so we could use our driveway. There was not one pleasant or accommodating person among them. To add insult to injury they left empty soda containers/cups along with their other trash sitting on the sidewalk and in our yard. This is the first I have heard of this company but their first impression leaves little to be desired. I am left to question just what would be their quality of service based on such an impression. For a company in the communication field, they are severely lacking in communication. I don't believe I will be utilizing their services.

• Review fromLogan K

  Date: 06/28/2023

  1 star
  Their ****** reviews are 100% fake. They used to have a 1.6 star rating, and they’ve been spamming fake 5 stars to get them up to a 4 star rating. Absolutely ridiculous.

• Review fromRae J

  Date: 04/12/2023

  1 star
  Pavlov has been setting up internet at my complex for 4 weeks now and it still isn’t finished. What internet we do have is absolute trash. I could not load a simple ebook to my basic kindle. A kindle which does not have 5G capability so had to use the crappier internet. Forget about trying to look at images on social media, Pavlov internet can’t load them. And videos, HA! That’s well beyond their capacity. Most don’t ever load. The few that do are UNBEARABLY slow. I attempted to watch a 5 second video on insta, it stopped to load after EVERY. SINGLE. SECOND. So a 5 second video was really 20+ seconds. And trying to stream, ugh. Over a 30 minute period, it was able to play for less than 15 minutes. And when it did play, it was blurry as ****. And IT is of zero help. They’ll tell you it’s the deployment and they can’t do anything. So we’re all stuck with garbage internet. Cannot believe we’ve gotten involved with this company. Do not recommend.

  Pavlov Media, Inc.

  Date: 07/18/2025

  We appreciate you sharing your experience. We understand how frustrating it can be when internet performance doesn’t meet expectations — especially during an initial deployment phase. However, we do want to clarify that our installation timelines and service status may not fully align with what you described.
  
  Our goal is always to provide high-speed, reliable service as quickly and efficiently as possible, and we take care to keep property residents informed throughout that process. In many cases, connectivity challenges during early setup are tied to property-wide infrastructure work that may temporarily affect certain devices or configurations — and we’re here to help resolve those issues when they arise.
  
  If you’re still experiencing problems, we’d like to investigate further and help find a solution. Please reach out to us at [email protected] with the subject line:
  “BBB – [Your Address + Unit Number]”
  Include a brief summary of the issue and the devices affected, and we’ll have our technical team review your service in detail.
  
  We’re committed to making sure your connection works the way it should — and to providing support that’s clear and effective.
  
  — SJ
  Pavlov Media

• Review fromJacob B

  Date: 03/20/2023

  1 star
  The internet at my apartment has been unusably slow for over a month now and won't even load a speed test half the time, absolutely no ETA from Pavlov for a fix. By FAR the absolute worst reliability of any ISP I've ever encountered, and when anything does go wrong they take weeks or longer to fix it, doesn't matter if you work from home or have homework to do. I didn't know it was possible to make ******** and ******* look good, but by god they've managed it by comparison.
  They're also completely misleading when they advertise their "fiber backbone" because the last mile link to my apartment complex is actually some wireless nonsense that cuts out completely whenever it rains. The "fiber backbone" is irrelevant when there's some other bottleneck between you and the larger internet.

  Pavlov Media, Inc.

  Date: 07/18/2025

  Thank you for sharing your concerns — we’re sorry to hear you’ve been having such a frustrating experience. We understand how important reliable internet is, especially when you rely on it for work, school, and everyday life.
  
  While we won’t go into the technical details of your specific connection here, we do want to clarify that our network architecture is built on a true fiber backbone. In some rare deployment scenarios, certain final-mile technologies may be temporarily used during setup or infrastructure transitions, but they are never a long-term substitute for fiber connectivity.
  
  We also recognize how disappointing it is when it feels like there’s no timeline or resolution in sight. That’s not the level of transparency or performance we strive to deliver.
  
  We’d like to take a closer look at your specific service and provide clear next steps. If you’re open to it, please email us at [email protected] with the subject line:
  “BBB – [Your Address + Unit Number]”
  Include a brief description of what you’ve been experiencing. We’ll escalate your case and ensure you receive a direct response regarding any outstanding technical concerns.
  
  Thank you again for your feedback. We’re committed to delivering the reliable, high-speed service our customers expect — and we want to help resolve this the right way.
  
  — SJ
  Pavlov Media

• Review fromZach G

  Date: 11/15/2022

  1 star
  Since I have moved into my apartment complex, I have been plagued with disconnects, packet loss, and ping spikes. I have called almost 20 times over the 15 months I have lived here regarding this issue and have gotten absolutely nowhere, despite isolating the issue to their end. I even spoke to an engineer who told me that there was nothing they could do, and to "choose different servers." Stay far, far away.

  Pavlov Media, Inc.

  Date: 07/18/2025

  Thank you for taking the time to share your experience. We understand how ongoing issues like packet loss and ping spikes can seriously disrupt your online experience — especially when you’ve invested time trying to find a resolution. Fifteen months is a long time to be dealing with an unresolved problem, and we recognize how frustrating that must be.
  
  What you've described isn’t the level of service or support we expect from ourselves. Conversations with our team — including engineering — should always be focused on providing clear answers and meaningful solutions, not workarounds.
  
  We’d like the opportunity to review your case again, from the top. Please email us at [email protected] with the subject line:
  “BBB – [Your Address + Unit Number]”
  Include any details you feel are important — including approximate dates of your past support calls — and we’ll assign someone to take a fresh, in-depth look.
  
  We’re here to help, and we’re committed to getting this right.
  
  — SJ
  Pavlov Media