Reviews

This profile includes reviews for Pavlov Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pavlov Media, Inc.

  601 N Country Fair Dr. Champaign, IL 61821

• 

  Pavlov Media, Inc.

  PO Box 25 Champaign, IL 61824-0025

Review Details

• Review fromWeb E

  Date: 06/10/2025

  5 stars
  Thank you for helping me with my Wi-Fi problems, Donna. I really appreciate it!
  The ticket number is ******.

  Pavlov Media, Inc.

  Date: 07/18/2025

  We work hard to ensure every customer's issue is addressed. Thank you for choosing Pavlov Media, we appreciate earning your business. sjm

• Review fromMaysen W

  Date: 02/08/2025

  1 star
  I wish I could give 0 stars. The only saving grace of this company is the people working in customer support, but the actual WiFi service sucks so bad. My apartment complex forces me to use Pavlov as an ISP here I get only 100Mbps and outages every week and once a month it’s down for almost 24 hours! It’s ridiculous that a WiFi company can operate when the service only works 80% of the time! I have deadlines and important assignments, and with the WiFi constantly being out, I’m forced to use my phone's hotspot. I wish I had a choice in my ISP because I WOULD NOT choose Pavlov in any universe!

  Pavlov Media, Inc.

  Date: 07/18/2025

  We're truly sorry to hear about your experience and the ongoing frustration with your service. While we’re glad to know our Customer Support team has made a positive impression, we take the reliability of your internet connection very seriously — especially when it impacts your work, deadlines, and peace of mind.
  
  We understand that not having a choice in your ISP can make situations like this even more difficult. That’s why we want to help make things right. Unfortunately, your review didn’t include a service ticket number, which we use to investigate and resolve individual issues more effectively.
  
  To assist you directly, please email us at [email protected] with the subject line:
  “BBB – [Your Address + Unit Number]”
  In the message, include a brief description of the issue and any relevant timing of the outages you’ve experienced.
  
  Once we receive your message, we’ll run a full diagnostic on your connection to determine whether the issue lies with our infrastructure or something else — and provide clear next steps to resolve it.
  
  We appreciate your feedback, and we’re committed to restoring your trust.
  
  — SJ
  Pavlov Media

• Review fromJohn L

  Date: 07/22/2024

  1 star
  This company's customer service is extremely poor. I've been trying to cancel my service for 16 days and have reached out to 8 different representatives and I still have no idea if it has been cancelled. The reps act stupid and instead of cancelling your service they say they put in a note to cancel your service so that they can keep it going against your will to keep taking your money. This seems to be becoming more and more common in today's world. T**** style business practices. I wouldn't do business with these people again even if the service was free. I had to contact my bank to terminate Pavlov service by blocking their payments. They'll probably mail me a bill at that point and start incurring interest. I fully expect Pavlov to continue poking my eyes with a sharp stick.

  Pavlov Media, Inc.

  Date: 07/18/2025

  We’re very sorry to hear about your experience. What you’ve described is not the kind of service we strive to deliver — especially during something as important as a service cancellation. We know how frustrating it can be to feel like you're not being heard or helped, and we sincerely apologize for any confusion or lack of clarity you've encountered during this process.
  
  Your comments raise serious concerns, and we’d like to investigate your case fully. Unfortunately, some messages from the BBB recently failed to reach us properly, so we may have missed your earlier outreach.
  
  To help us resolve this quickly, please email us at [email protected] with the subject line:
  “BBB – [Your Address + Unit Number]”
  In your message, include a brief summary of your cancellation request and the dates you contacted our team.
  
  We will escalate this immediately to ensure your account is handled correctly — and that any errors on our side are made right.
  
  Thank you for bringing this to our attention. We’re committed to making this right and improving the experience for every customer, even as they move on from our service.
  
  — SJ
  Pavlov Media

• Review fromSusan W

  Date: 06/10/2024

  1 star
  I don't understand how a service that was meant to be ultra reliable could the opposite. I thought the whole point of fiber was to have speed and consistency, a reduction of down time. And customer service, is a no go. They're not even in our state. Frustrating All this to avoid ***, which at least was predictably bad.

  Pavlov Media, Inc.

  Date: 07/18/2025

  We’re sorry to hear that your experience hasn’t met your expectations — especially when you chose fiber for its speed and reliability. That’s exactly what we aim to deliver, and we understand how frustrating it is when that doesn’t align with what you’re seeing.
  
  We want to clarify that our team is very much active and present in Gainesville, Florida — both on the ground and through our support operations. We’ve worked hard to expand and improve our service in your area, and we’d like the opportunity to take a closer look at your specific setup to see what might be causing the issues you're experiencing.
  
  If you’re open to it, please email us at [email protected] with the subject line:
  “BBB – [Your Address + Unit Number]”
  And we will do our best to help you.
  We appreciate your feedback — and hope to earn back your trust.
  
  — SJ
  Pavlov Media

• Review fromFrederick B

  Date: 05/21/2024

  5 stars
  Awesome Service and awesome support. @G up and down for less than 100$ is all Win.

  Pavlov Media, Inc.

  Date: 07/18/2025

  Thank you so much for the kind words! We're thrilled to hear you're enjoying both the speed and support — 1G service under $100 is definitely something we’re proud to offer. Our team works hard to deliver fast, reliable fiber internet and a great customer experience, so it means a lot to hear it’s making a difference.
  
  If there's ever anything we can do to support you further, don't hesitate to reach out. Thanks again for being part of the Pavlov Media community!
  
  — SJ
  Pavlov Media

• Review fromKendra D

  Date: 04/21/2024

  1 star
  Pavlov is the worst internet service provider you could possibly be stuck with (because you’d never choose it yourself). The service is wildly inconsistent with several day-long outages all with the same excuse of “fiber optic cable damage.” It is pathetic for a student housing apartment complex to choose a provider that disallows them to do their schoolwork or other responsibilities that they were under the impression they could complete easily due to the “free wifi” provided at their complex. It isn’t “free wifi” if I have to drive to a library or a ********** to use internet I don’t pay for as part of my lease because the provided service is so terrible and has such low download and upload speeds that a 30 minute episode of your favorite show turns into an hour and 15 because you’re constantly waiting for it to buffer due to Pavlov’s terrible performance. If I could give Pavlov 0 stars, I absolutely would. I can’t believe that a company can get away with taking hard earned money to provide below the bare minimum in internet service and in customer support.

  Pavlov Media, Inc.

  Date: 07/18/2025

  We’re genuinely sorry to hear about your experience. It’s clear that the disruptions you've faced have made it difficult not just to enjoy internet access — but to meet important responsibilities like schoolwork and everyday online tasks. That’s not the experience we want for any of our users.
  
  While fiber optic cable damage is unfortunately sometimes out of our direct control, especially when caused by third-party construction or accidents, we take responsibility for how those issues impact your service and how clearly we communicate during outages. Your comments also highlight the importance of reliable service in student housing — something we take very seriously.
  
  We’d like to take a closer look at your property’s setup and identify whether this issue is specific to your unit, your building, or the broader network. Please reach out to us directly at [email protected] with the subject line:
  “BBB – [Your Address + Unit Number]”
  Include a brief description of the issues and approximate dates of the outages. Our team can run diagnostics and give you a specific, actionable answer — not just a generic explanation.
  
  Thank you again for taking the time to share your experience. We’re committed to improving and earning back your trust.
  
  — SJ
  Pavlov Media

• Review fromCharlene T

  Date: 04/07/2024

  5 stars
  Kyle was the technician that got us set up at our *** ******* loactation. He was very polite and respectful and was efficient in taking care of our situation. I also appreciated his sensitivity to putting down a cover on our new carpet as well as removing his shoes. He had previously been working in an attic and did not want to transfer the smudges from his clothes to our new flooring. I appreciated that very much. He patiently answered questions that I had regarding the set up. We are very happy with our service.

  Pavlov Media, Inc.

  Date: 07/18/2025

  Thank you so much for the wonderful feedback! We’re thrilled to hear that Kyle provided such a positive installation experience at your *** ******* location. His attention to detail — from protecting your new carpet to answering your setup questions — truly reflects the care and professionalism we aim to bring to every home.
  We’ll be sure to share your kind words with him and the team. It’s moments like this that remind us why we do what we do. We’re so glad you’re happy with your service, and we’re here if you ever need anything in the future.
  Welcome to Pavlov Media!
  — SJ
  Pavlov Media

• Review fromJackson O

  Date: 02/22/2024

  1 star
  Terrible internet. I have to constantly restart my laptop for it to recognize the Wi-Fi. My phone will drop connection at random times. I have to use cellular data. I never leave reviews on products, but ever since the apartment complex switched providers, I have had so many issues I want them to be heard. I pay way too much money for such a terrible service.

  Pavlov Media, Inc.

  Date: 07/18/2025

  We’re very sorry to hear about the issues you’ve been experiencing. It’s especially frustrating when your devices struggle to stay connected, and even more so when you feel like you're not getting the value you deserve for the price you're paying. We appreciate you taking the time to leave a review — especially since it sounds like you don’t usually do so. That speaks volumes, and we want to make sure your voice is heard.
  
  We’d like to dig deeper into what’s happening with your connection. Device-specific issues (like laptops needing to restart or phones dropping randomly) can sometimes be caused by local configuration settings, signal interference, or even network equipment that’s not functioning properly. We can help sort that out.
  
  Please email us at [email protected] with the subject line:
  “BBB – [Your Address + Unit Number]”
  Include a quick summary of your setup and the problems you're facing, and we’ll run diagnostics and suggest a fix — whether it’s a signal issue, hardware problem, or something else.
  
  Thank you again for speaking up. We’re committed to resolving this and improving your experience.
  
  — SJ
  Pavlov Media

• Review fromJason W

  Date: 01/03/2024

  1 star
  worst service every to exist. I have called and called to get my internet to run at my Apartments and it only works if i hard reset my devices. This is tradable, they blame me for the problem. I am a computer science major and understand how connections work, but the overseas support dose not think that there is a problem on there end. I should not have to pay for a service that does not work!!!!
  if it could be a 0 rating i would do it

  Pavlov Media, Inc.

  Date: 07/18/2025

  We’re sorry to hear about your experience, and we appreciate you taking the time to share it — especially given your background in computer science. It’s clear that you know what you’re doing when it comes to connectivity, and the last thing we want is for you to feel dismissed or unheard when reaching out for support.
  
  Your frustration is completely valid — having to hard reset your devices just to stay online is unacceptable. That’s not the level of service we aim to provide. While some issues can be complex and influenced by multiple factors — including local network hardware or property configurations — our responsibility is to help identify the root cause and find a resolution that works for you.
  
  Please allow us to take a closer look. If you’re willing, email us at [email protected] with the subject line:
  “BBB – [Your Address + Unit Number]”
  Include a brief description of the issue and the devices affected. We’ll have our technical team perform a detailed diagnostic to ensure that everything within our control is working properly — and we’ll let you know if we find anything that requires coordination beyond your unit.
  
  We’re committed to resolving this the right way. Thanks again for raising your concerns.
  
  — SJ
  Pavlov Media

• Review fromNilesh T

  Date: 12/08/2023

  2 stars
  I guess i should have looked at reviews here before signing up with them. But clearly, not many people are looking at these reviews.
  We had a landscape company cut the fiber line that pavlov had laid in May. In November, they sent me an email about the invoice for the repairs which I never got. A month later, they send me a letter by mail that says my "account" is significantly past due (a month is significantly past due??), even though the monthly charges are being paid automatically.
  The person that i talked to, had absolutely no desire to listen. She was "right about all of it", and my only choice was to pay or be turned over to a collections agency.
  The internet service isn't horrible, just this sour interaction.

  Pavlov Media, Inc.

  Date: 07/18/2025

  Thank you for your honest feedback — and for noting that your internet service has been working well. That’s what we aim for, and we appreciate you acknowledging that.
  
  That said, we’re very sorry to hear that your experience with our billing communication and support team left such a negative impression. We agree: conversations about unexpected charges should always be handled with clarity, professionalism, and a willingness to listen. We never want a customer to feel like their concerns are being brushed aside or that their only option is an ultimatum.
  
  We’d like the opportunity to review your case and see if anything was missed or miscommunicated — especially around the timeline and invoicing. Please email us at [email protected] with the subject line:
  “BBB – [Your Name & Address]”
  Include any relevant dates or communication history, and we’ll have a manager take a second look.
  
  Thanks again for the feedback. We’re committed to improving how we communicate and resolve concerns like yours.
  
  — SJ
  Pavlov Media