Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent a letter trying to obtain 75.00$ for a *** bill on my account.The *** account number was correct I just went online and checked and the account does not have any outstanding balance.the 800 number in the collection letter was also to a dead line.  

  

  Business Response

  Date: 07/07/2025

  This is in response to the debtor's complaint.  Once our client, **** places an account for collection with our agency, it is written off their account receivable and of course would reflect a zero balance. It does not necessarily mean the account is paid. 

  We will make a request to our client for the detailed billing that appraises this claim.  

  In regard to our toll-free numbers, we recently converted to a new phone system and unfortunate the 800 are in the process of porting over to the new network.  We hope to have them operational within the next day or so. 

  We will request documentation from our client and once received we will forward to the debtor for review. 

  Yours truly

  ******* J Biehl

  President

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a notice from Biehl and Biehl about some debt collection information from the following Creditor: *** Account: ********** Date: 3 June 2025 Balance: ***** The message in the notice mentioned it is coming from **** ****.I have never ordered anything from this person via ***. I would like to understand the rational for these charges and what are they in reference to.

  

  Business Response

  Date: 07/07/2025

  This is in response to the complaint that the debtor had filed.  This was a delivery charged by our client UPS.  Upon requesting the billing information, we were advised to credit the account and reflect the account in good standing.  

  Apparently, our client, **** had a billing error which has been corrected. 

  We are a non-reporting commercial collection agency and there will be no adverse effect on debtor's credit rating or report.

  Our file is now closed and in good standing.

  Yours truly, 

  ******* J Biehl

  President

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as the account status is set as "In good standing" and *** has corrected the erroneous charges.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been placed into collections by a shipping company. They provided proof of a particular invoice as being owed with no back *** for it. It shows a bill to party as the responsible party for it, and our address as shipper. There is no proof this actually shipped from us no signature from a warehouse worker or anything. The contact name isn't even the name of any employee here, I have requested proof showing who submitted this order was it done via telephone/email etc? They refuse to show it just a document. We are a location with multiple warehouses, anyone could just pretend to be us and ship.

  

  Business Response

  Date: 06/11/2025

  According to TForce, the contact was a ******* *****.  We are in contact with our client to see what other information they may have to provide to the debtor.  In the meantime, we will suspend our collection activity.  

  We hope to have additional information in the near future.

  Yours truly, 
  ******* J Biehl

  President.

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As Mentioned there is no employee who works here with name ******* *****.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on **** to a customer. The customer selected pick up from me at my residence. The customer arranged for the item picked by a company called T force freight. We thought nothing of it. The item was picked up and gone now this company is seeking over $1100 From me. I have nothing to do with this person contracting T force freight to pick up an item. The item is gone I guess since their customer, theyve hired. **********************. so since their client was some sort of strangely neglectful person and not paying their bills. So they now seek to take and ***** money from myself. So some guy and grifter with a habit of stealing money from honest people scams them and now they want to Steal from for the funds for this. I mean we have all heard of scams in ************* like this. This is why good people like myself have to retain lawyers and take and protect ourselves. but firstly, Id like to take and report this to the Better Business Bureau and their practices of what they do. The account number is all it is from the collection agency Biehl and Biehl, ***** that is all I have as is I have never contracted ****** for anything in my life. Someone else contracted them to ship something from myself to them as the terms of the **** auction were that they picked up the item from me. Just as if they drove up in their car and it in their car. This is a total miscarriage of justice. I do plan on pursuing this later, but at first, I thought I should start with the BBB. we do not take theft lightly and believe that these people should not be prosecuted for trying to scam people out of money. Could you imagine some poor old lady who wouldnt know any better but to fight. And that is what we will do, we will fight.

  

  Business Response

  Date: 06/02/2025

  We have reached out to our client for further information, and we have been advised to credit our account and close the file.  

  We are a nonreported collection agency and there will be no negative effect on your credit history. 

  If you have any further questions, please let us know. 

  Yours truly, 

  ******* J Biehl

  President

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2025 I received via mail a letter dated May 16, 2025 from Biehl & Biehl requesting payment of $80.95 for a ********************** subscription that I do not have. I had a subscription in cancelled in June 2024 that was a month-to-month payment. I am requesting that this debt collection be cancelled as it is false. I verified using my old account information with ************ and there is no outstanding balance noted on that account.

  

  Business Response

  Date: 05/27/2025

  In response to your complaint, we have requested copies of the ******** from The Minneapolis Star Tribune.  They have an auto renewal policy for their subscribers.  Most likely, this balance is from when the subscription ended and continued delivery due to nonpayment. 

  Once we receive the billing information, we will forward on for review.  In the meantime, no further collection attempts will be made and there will be no adverse effect on your credit history or with the Star Tribune. 

  Yours truly,

  ******* J Biehl

  President

   

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biehl & Biehl ********************* attempted to collect a debt in error for *** Small Pack, which apparently is a common fraudulent attempt by this group.Initial CFPB complaint ID#***************, A second complaint#******-20013563 was opened due to the ****************** hiding behind the fact that they don't report to a credit bureau for commercial credit, further that they are not held to any governing rule for standard and customary protocol, such as appropriate dismissal of the attempted action to collect a "debt in error". They are rude, malicious, and dubious of fair practices in collections. "Multiple complaints filed". 

  

  Business Response

  Date: 04/28/2025

  We have responded to this debtor's complaint on several occasions.  Our file has been closed, credit has been issued, and there has been no further contact with this debtor.  

  Biehl & Biehl, **** are members of many professional credit and collections organizations and are held in high esteem.  We operate a professional commercial collection agency.  

  There is nothing further that can do that we haven't already done. This will be our last communication concerning this debtor. 

  Sincerely, 

  ******* J Biehl

  President

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23251406
  
  I am rejecting this response because: We are urgently requesting a critical correction to the record concerning the BBB Complaint ID #********, filed by ********************* against Biehl and Biehl **** (Collection Agency).
  The original complaint detailed an erroneous collection attempt made by Biehl and Biehl **** on behalf of their client, *** Small Pack. It was established during the complaint process that ********************* did not *** the alleged debt; the collection attempt itself was initiated in error.
  Despite this fact, the complaint record has been closed with a context implying resolution or settlement of a valid debt for shipping charges . This is factually incorrect and materially misrepresents the situation of services rendered and billed to the existing account. *** Small Pack has multiple documented  complaints for this illicit behavior. The reason our account was closed and settled was because of their lack of proof that such services were actually rendered.
  The correct and accurate context for the closure of this complaint should explicitly state that the collection attempt was made in error because no underlying debt existed. There was no account balance to settle; the action by Biehl and Biehl **** was fundamentally mistaken from the outset.
  We have repeatedly communicated this necessary correction to Biehl and Biehl ****, emphasizing that we are merely seeking an accurate record, not any punitive or unusual action. Regrettably, Biehl and Biehl **** has persistently refused to acknowledge the error in the context of the BBB record closure and has declined to facilitate the necessary correction. Their refusal perpetuates an inaccurate public record regarding our company and this erroneous collection attempt.
  An accurate BBB record is essential. The current inaccurate closure status suggests a dispute resolution over an actual debt, which is misleading. We insist that the record be amended immediately to reflect the truth of the matter: this was an attempt to collect a non-existent debt.
  We respectfully request the BBB's intervention to rectify the official record for Complaint ID #[Your Original ******************** Complaint ID Number]. The closure reason must be formally updated to indicate that the collection attempt by Biehl and Biehl **** was made in error, as no debt was owed by ********************* to *** Small Pack.
  Thank you for your time and urgent attention to this critical matter of record accuracy. We trust the BBB will assist in ensuring the integrity of its reporting.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/21/2025

  In response to the complaint, I have addressed this on several occasions.  The account has been closed and credited and is in good standings with our client **** There is no adverse effect on the debtor's credit based on this account.  We do not report any trade information to any credit reporting service or organization. 

  This is the last communication from our office in response to this complaint.  

  Our company has been in business for over 86 years.  And holds itself to the highest ethics and standard in the industry with an impeccable reputation. 

  Yours truly, 

  ******* *. Biehl

  Biehl & Biehl Inc.

  Customer Answer

  Date: 05/30/2025

  Complaint: 23251406
  
  I am rejecting this response because: We have never received the requested information from the collection agency as it pertains to the following complaint. We are urgently requesting a critical correction to the record concerning the BBB Complaint ID #********, filed by ********************* against Biehl and Biehl **** (Collection Agency).The original complaint detailed an erroneous collection attempt made by Biehl and Biehl **** on behalf of their client, *** Small Pack. It was established during the complaint process that ********************* did not owe the alleged debt; the collection attempt itself was initiated in error.

   

  Despite this fact, the complaint record has been closed with a context implying resolution or settlement of a valid debt for shipping charges. This is factually incorrect and materially misrepresents the situation of services rendered and billed to the existing account. *** Small Pack has multiple documented complaints for this illicit behavior. The reason our account was closed and settled was because of their lack of proof that such services were actually rendered.

   

  The correct and accurate context for the closure of this complaint should explicitly state that the collection attempt was made in error because no underlying debt existed. There was no account balance to settle; the action by Biehl and Biehl **** was fundamentally mistaken from the outset.
  

   

  We have repeatedly communicated this necessary correction to Biehl and Biehl ****, emphasizing that we are merely seeking an accurate record, not any punitive or unusual action. Regrettably, Biehl and Biehl **** has persistently refused to acknowledge the error in the context of the BBB record closure and has declined to facilitate the necessary correction. Their refusal perpetuates an inaccurate public record regarding our company and this erroneous collection attempt.
  

   

  An accurate BBB record is essential. The current inaccurate closure status suggests a dispute resolution over an actual debt, which is misleading. We insist that the record be amended immediately to reflect the truth of the matter: this was an attempt to collect a non-existent debt.
  

   

  We respectfully request the BBB's intervention to rectify the official record for Complaint ID #[Your Original ******************** Complaint ID Number]. The closure reason must be formally updated to indicate that the collection attempt by Biehl and Biehl **** was made in error, as no debt was owed by ********************* to *** Small Pack. 

   

  Thank you for your time and urgent attention to this critical matter of record accuracy. We trust the BBB will assist in ensuring the integrity of its reporting.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern;I recently received a collection notice regarding a *** small pack charge. I have never used *** to mail or ship a package. Furthermore, I do not own a business as to where I would have a *** account. The collections was also sent to me even though the city is incorrect. There isnt even a tracking number attached to where I could call *** to dispute charges. I am disputing these charges as this is not my account or debt. Please cease sending collection letters to my home for a debt that is not mine or most likely scam .Sincerely *. ******

  

  Business Response

  Date: 04/23/2025

  In response to Ms. ******** complaint, it appears that *** made a clerical error in the billing process and billed the wrong company.  This was identified when we had requested supporting documentation.  We have issued full credit and the account is closed.  We are a non-reporting collection agency and do not disseminate any trade information to any third parties. This account will have no impact on the debtor's credit history nor their future relations with ***. Let me know if I may be of any additional assistance.  Yours truly, ******* J Biehl, President

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Additionally, I require that you "VALIDATE" the debt by obtaining a certified letter from the alleged creditor's CFO, not merely a verification. Include:The IRS 1099-A form A detailed GAAP accounting, including the setoff account Please be aware that I am fully aware of the legal implications of inaccurate information on my consumer report, as misleading information can constitute fraud under federal and state laws. If I do not receive the required validation or if inaccurate data continues to be reported, I will not hesitate to pursue further legal action.I hereby request that your company cease and desist any and all collection activities as stipulated under the ***** You have 30 days from the receipt of this letter to validate this alleged debt. During this period, all collection activities must cease immediately, including reporting this debt to the credit bureaus. If your company fails to respond within the prescribed 30 days, the alleged debt must be deleted and removed from my credit file.Additionally, in accordance with 15 USC 1692g, I am entitled to a written notice containing the following details:1.The amount of the alleged debt.2.The name of the creditor to whom the debt is owed.3.A statement that unless I dispute the debt within 30 days of receiving the notice, it will be assumed valid.4.A statement that if I dispute the debt, the collector will obtain verification and provide it to me.5.A statement that upon my written request, the collector will provide the name and address of the original creditor, if different from the current creditor.Please take notice that I will also take further action if the information provided is inaccurate or if improper collection practices continue, which may include seeking remedies under the Fair Credit Reporting Act (FCRA) and related consumer protection laws.Thank you for your immediate attention to this matter.Sincerely, ******, ******* Without prejudice, All natural Rights Reserved

  

  Business Response

  Date: 03/07/2025

  In response to the notice your provided to the BBB, attached is a copy of the billing from our client ******* ******, a dvi of LexisNexis.  

  Our client provided legal books and digital media to the legal profession.  It appears that this billing is for IL ESTATES TRUST LAW AND RULES ANNOTAT** 2023 ** GREENBOOK of October 2023.

  All of our client's information is provided on the invoice and statement that the debtor has requested.  

  In addition, we have made no further attempts to collect since the complaint waiting on the documentation from our client. Perhaps this information may provide clarity to the amount owed. 

  Kindly at your earliest convenience, please process the billing for payment. 

  Make your check payable to ******* ******/LexisNexis with a remittance to: Biehl & Biehl P.O. Box **************************** 

  In addition, we are non-reporting commercial collection agency and do not provide any data of delinquency to any credit bureaus.  There certainly be no impact on this debtor's credit due to this billing. 

  Yours truly, 

  ******* J Biehl

  President

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a billing problem with the ************* On January 21, 2025, we had a telephone conversation with them where they confirmed that we had in fact overpaid, but the amounts were credited to the wrong account. They told us the amounts would be credited to the correct account number. On that same day they turned our account over to ********************** for collection. Biehl & Biehl sent us a collection notice by US Mail that we received on January 28th. We called Biehl & Biehl the same day and left a message in their general voicemail box at 3:28 PM.On January 29th at 2:48 PM we called back and spoke with ********* (sp?). She told us that we had to submit our dispute in writing. We sent them via US Registered mail, return receipt copies of the Biehl & Biehl demand notice, a summary of our attempts to contact them, copies of Proof of Payment from our bank showing payments to the ************ on November 24th and December 11, 2024. Our package as described above was delivered to Biehl & Biehl was received by and signed for by *. ******** on February 3, 2025.We received no call back or acknowledgement from Biehl & Biehl. On February 12, 2025, at 2:40 PM, we called their office and left another message. We did not receive a call back.On February 13, 2025, we received a call back at 9:59 AM but were not available to take the phone call. We called them back at 10:06 AM when we spoke with ***** *******. We explained the history. He told us that he would find the package we sent them, discuss it with his manager and then contact the ************. We requested written confirmation from them and told ***** ******* that we expected to see the written confirmation by close of business on Wednesday February 19, 2025.We have not received any further communications from Biehl & Biehl on the matter.

  

  Business Response

  Date: 03/07/2025

  In response to the debtor's inquiry, we had advised the subscriber that the account had been closed as of February 21st.   there has been no additional collection activity, nor do we report any credit information to any credit bureaus.  Our client, ************* has not provided clarity on credits to be issued. We should be hearing from them shortly as they are working remotely. 

  In either case, the account is closed with no adverse effect on the debtor's credit or business relationship with our client. 

  Yours truly, 

  ******* J Biehl

  President.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted multiple times by this company to pay for a charge that is not mine to pay. They are attempting to collect payment for a shipment via T-Force Freight that was initiated and arranged for by a customer of mine on October 23rd, 2023. My place of business was simply the pickup address. As indicated in the documentation they themselves provided, this was a prepaid shipment, and even shows payment confirmation. The shipment was delivered, indicating that there was no additional payment required. I have requested that the company stop contacting me multiple times, via multiple avenues, and they continue to contact me to pay the debt.

  

  Business Response

  Date: 02/18/2025

  We have received the bill of lading from the debtor indicating a pre-paid shipment.  We are in the process in forwarding the information to our client, T-Force for review. 

  In the meantime, we are closing our file ceasing any further contact with Flux Customs. 

  We are a non-reporting collection agency and will be inquiring with our client to issue credit on this open item.  

  Yours truly,

  ******* *. Biehl

  President.