Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Advantage Toyota of River Oaks has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAdvantage Toyota of River Oaks

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/5/2018

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Advantage Toyota River Oaks is a new and used car dealership that features Toyota brand vehicles. Services include new & used car sales, auto repair, new auto parts,  auto maintenance. oil changes, new tires batteries, brake service steering repair and much more. 

    Products & Services

    New Motor Vehicles, Used Motor Vehicles

    Business Details

    Location of This Business
    1970 River Oaks Dr, Calumet City, IL 60409-5072
    BBB File Opened:
    10/30/2017
    Years in Business:
    7
    Business Started:
    3/22/2017
    Business Started Locally:
    3/22/2017
    Business Incorporated:
    3/22/2017
    Accredited Since:
    3/5/2018
    Type of Entity:
    Corporation
    Number of Employees:
    54
    Alternate Business Name
    • Advantage of River Oaks, Inc.
    Hours of Operation

    Primary

    M:
    9:00 AM - 9:00 PM
    T:
    9:00 AM - 9:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 9:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed

    Service

    M:
    7:00 AM - 5:00 PM
    T:
    7:00 AM - 5:00 PM
    W:
    7:00 AM - 5:00 PM
    Th:
    7:00 AM - 5:00 PM
    F:
    7:00 AM - 5:00 PM
    Sa:
    7:00 AM - 3:00 PM
    Su:
    Closed
    Business Management
    • Mr. Desmond Roberts, President
    Contact Information

    Principal

    • Mr. Desmond Roberts, President

    Customer Contact

    • Mr. Desmond Roberts, President
    • Mr. Ahmad Ali, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    The sales man sold me lojack when it was never installed nor was it connected took it back on March18 to be connected after paying for it on March 4 not sure of cost because deal told me that the paper work break down of the car was shredded. So I can not see the break down of the price I paid for add one to the cost of the sale of the car .Nor have they sent me a password to activate the lojack .I'm not interested in it no more and am overwhelmed by the lies .Please help.

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    lynnette l

    1 star

    09/27/2023

    Biggest mistake in the world buying a used car at Advantage Toyota 3 months ago. I have bought 3 new cars there before no problem and I really wanted a ********* so they got in a used one with low miles...I saw it bought it I noticed a noise right away went back service guy did a test drive said nothing wrong it was just the sound of the hydraulic brakes still heard the noise and went back 2 months later insisted they put it on the rack. it turns out it was a bad axel OMG they will fix it free of charge, but they also said tires are bad and that is what the screeching noise it not the brakes. How could tires go bad on 3 months.. they told me they just put bare minimum tires on car that's like telling me I don't need shoes to walk I was very upset mgr. said we going to fix this after waiting an hour or more they offered me a whopping $30 bucks that is nothing i have to buy 4 new tires they cost almost $300 each plus the labor and additional charges related to tire install.. I also questioned a glass coat that they charged on my original contract for $1595 they said that they charge that for every sale. Just a total rip off. oh, the service person called me and said yes, your tires have arrived and the axel I said how much will the tires be he said let me call you right back he returned the call and said 15% off I just feel like I have no choice and the kicker of it all the dealership mgr. won't even call me back to address my concerns. It will be different if the vehicle that I bought was inexpensive, but it cost a ***** but if this is how they treat their customers they don't deserve my business and I hope that new customers see this as well maybe it will save them some heartache.. they have lost a good customer and i will be singing the praises about my treatment to whomever listening's thanks for nothing Advantage Toyota

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.